The Grand on Main

We had a reservation and were told to sit at the bar and wait for it. They never came and got us.. never texted. We had to eat at the bar. We would have left but were on a tight schedule. Food was fine and bartenders were nice but very rude about our reservation.

Very good experience wish we could have gotten a table away from the music.

Slow service

Always have a great time here. Food quality has been disappointing the last few time we’ve went. Luke warm food has been the issue the last 3 visits.

A bit loud for a business dinner.
Overall good value.
Their new payment system is wonky
No paper check to review so the waitress blurts out the total amount in front of the table and hands me the payment device.
That process needs attention
We will return!!

It was great food, however our waitress came with my entrée first, then our appetizer 20 minutes after, and before my friends got their main courses, the waitress brought two desserts out. Around an hour and ten minutes after our original reservation time we were finally served our main courses. This timing and orderly fashion reflects poorly on the Grand’s business. We also found out that the technology that the waitress was using was old and faulty, so our food order was lost/forgotten.

I was there to celebrate my moms birthday, which is also New Years Eve. Yikes! I figured we would fight to get a reservation, have to stand in long lines, wait forever for our food, etc... NOPE!! We were able to book a reservation online. They offered complimentary valet so we didn't have to search for parking. They sat us down almost immediately. The ambiance and the decor were amazing! The food and drink options were top notch as well. My mom and I really enjoyed our time there. We definitely plan to return soon, when we visit Columbia again.

I order a to go meal and was appalled but the amount of food for $24 the seafood casserole was a drop in a bowl not even 8oz. The shrimp scampi starter was so salty and the bread was saggy from the butter added you couldn't eat it. Coming from Houston to celebrate with my family in Columbia this was so disappointing and embarrassing to say the least and I tried to add pictures it won't let me

Great Christmas meal at a good price. The service provided by Ashton was beyond excellent. He was very informative regarding the special menu and drinks and he was very attentive. The meal was prepared exactly as ordered and arrived on the table far faster than we expected. I would highly recommend The Grand for special event dining.

One of our guests order soup and they brought quick but it was cold we sent it back. Three people didn’t get the food correct it was all mixed and my daughters food came the last she had to wait for her. She look at us eat because they brought hers last we all finished and that’s when her food arrived. Didn’t like it one bit.

Overall a good experience and the food was very good. It did take a while for someone to acknowledge and seat us.

We made a reservation for 8 for our company holiday luncheon. 5 of us arrived first then 3 more shortly after. The waitress never even introduced herself, just walked up said hello and what do you want to drink? I ordered coffee, when she finally brought it out it was cold, I basically could stick my finger in it to stir it so I asked for a fresh hot cup of coffee. She took the coffee and said ok....when she brought it back 15 min later it was hot. I asked for sugar and cream and she brought me a few packs of sweet-n-low.....I asked for SUGAR, she then said oh we have the blue packs of sugar which IS NOT sugar...finally she brought me a small ramekin with sugar in it??? Next thing is she was not very friendly at all, it was almost as if we were an inconvenience. We asked for some fresh biscuits, again after 15 min she brought us burnt biscuits and said they were fresh!! No one at our table EVER got a drink refill so me and my husband had to share a glass of water, it was like after she brought the food ( which no ones food came out at same time although we all ordered together) she never came back to see if anyone needed refills or anything. I asked for a manager who finally came by the table and he looked like he just hopped out of bed and came to work. The only thing he said was that the waitress we had gets overwhelmed easily & he would talk to her. She only had 1 other table besides us, it WAS NOT very busy. This is the 2nd time I've visited here and the last time we made a reservation and got there 20 minutes prior to reservation time and they did not have a table for us, told us we were early and we could wait at bar until our table was ready.....an hour later still no table for us so we had to leave in order to catch our comedy show and ended up eating fast food. Our visit was on Tuesday Dec 21st at 12:30pm and the only way I know the waitress name is by looking on the receipt, it was Sonia B and she was terrible!

We had a good time and the food was great! The pricing of the menu was affordable. We loved the selection of music provided. Also, the staff were very polite and friendly. I would definitely recommend The Grand to anyone.

Took an hour and a half to get drinks. Waiter said he told the manager to come speak to us and they never did. Food came out and we still didn't have drinks. The waiter did apologize. Said he had to leave but would put in our next drink order with the new waiter. That person didn't show up. Had to get up and ask for a waiter to get service. Ok place but needs more staffing and better customer service.

We went with the shrimp scampi, the coffee rubbed ribeye and the salmon. Everything was DELICIOUS!

We had post graduation reservations, so they were busy. The food came out quickly and was hot and delicious!

Overall, our experience at The Grand on Main was great. It was the first time any of us had dined there. While the atmosphere and food were excellent, our service could have been better. Once our food was delivered to the table, we didn't see our server again for quite a while and we had empty drinking glasses all the way around. This happened twice! I saw the manager come out one time and talk to every other table, but not ours. If the manager had come to our table, she would have seen that our glasses were empty.

Made reservations and was not accommodated at all. Staff was rude and no one was willing to help or let us kno what was going on.. Bartender told us she couldnt help us or get us help because she was busy

There was a problem with one of our reservations and we had to wait and were ignored for almost 30 minutes. When we were finally seated, things went smoothly.

The food was great...as always. The staff were good And very accommodating.

My friends & I were out for our BFF Christmas Get-Together. The restaurant was very busy, but we did have reservations for an early dinner. . First time eating dinner there. Destiny, our server was very attentive & did an excellent job. The food was outstanding!! Yummy!! We will definitely be returning.

Place is very cool the staff is great but they don't have enough help. Food was good.

We were there for an early dinner and want to go back for brunch or bowling. The food was excellent. Very much a bar atmosphere.

Great girlfriend meeting place. Libations were excellent and food was really good

Gorgeous decor, very nice team. Food was good, but not what we expected (we had brunch). Avocado toast had barely any avocado.

My husband and I thoroughly enjoyed our entrees but were quite disappointed with our waitress’s attitude and lack of attentiveness. She failed to refill our non-alcoholic beverages and did not check back with us until we’d finished eating.

Waited till 20 mins to be seated had to keep walking to the bar to asked what's taking so long to be seated had to keep asking for my drink good came out cold because they forgot about it

Items I wanted on the menu were not available. Ran out of the beer I was drinking after my first one. Second choice was gone also. Service was so so even though it didn’t appear overly crowded.

Waitress was the only negative part of the experience. She wasn’t hospitable and didn’t give good service.

Great spot where we always seem able to get a reservation. Very cool atmosphere with great live music. Food and service are good.

Staff was very friendly and service was GREAT! Placed a reservation, and my table was ready as soon as we arrived. Good sized brunch menu and all 9 of us enjoyed our food!

It was great! Service was excellent. Food was good. Entertainment was great!

I was disappointed with my Thanksgiving dinner and first experience at The Grand. The establishment was short staffed. The coffee we ordered came out lukewarm and stale. One of our entrees had the wrong side despite the sides for the holiday being clearly set. The sides were cold when they came out (cold mashed potatoes, yuck!). A positive - the manager was apologetic at the door when we checked in for the shortage in staff and he made sure to correct our orders when I brought it to his attention. Another positive - the food was tasty. Perhaps I'll give this establishment another try the next time I'm in Columbia.

This was a Thanksgiving dinner and I cannot say enough good things about the staff. They were very busy and short-staffed but incredibly pleasant. The food was a notable substitute for the traditional fare.

Thanksgiving. We were informed that they were supposed to be serving a traditional Turkey dinner. That was not the case. The servers etc were working hard but there seemed to be a lot of confusion and lack of communication.
We did enjoy it however we would have really liked to have The Traditional Turkey dinner we went there for.
The Pie flight was delicious!!

Because of being short staffed on Saturday night, we said we wanted to come back Sunday morning for brunch which was totally fine. It was awesome! The experience was great. Our server was right to the point, but very helpful with suggestions. All of the food WAS SOOOOOO GOOD! Everything was hot and had the best taste. The mimosas were also on point. All in all the experience exceeded our expectations! We will definitely be back.

We have eaten at The Grand on several occasions and have enjoyed it. As to our most recent visit (11/20/21), I made reservations and provided that my husband and I would be celebrating our birthday’s, however there was no acknowledgment of that by our wait staff, in addition we had to continue asking our waitress for items that were missing from our meals and or missing utensils, however regardless of those minor issues we will return because we enjoy the food.

The service was horrible! Brittany with the blue hair was out waiter. We had a 6:30p reservation. After getting drinks we didn’t hear from our water until close to 15 mins later. She took our and returned back with paper cups (no glasses). We waited close to an hour for a chicken sandwich, chicken and waffles and a side order of waffle fries. During the wait for our food, the waiter never returned to our table. It was after asking for the manager, which is the same time the food arrived, that she returned to check on us after close to an hour of completely avoiding our table and serving other tables that came in after we did. They had glasses to drink from and their food arrived in almost no time. We only had a party of 3. There was 2 sets of couples that came in after us and two large parties with more than 8 people. The waiter repeatedly looked our way and went to all other tables but ours. We also heard her tell one of the other tables near us that she got into it with a few customers the other night for “trying her”. She never returned to replace the paper cups with glasses, check to see if we wanted another drink, advise us of the wait time food. Then after advising the manager that my sister’s silverware is dirty (she was about to take a bite before she noticed that the chicken was uncooked and the waffle too), he had the kitchen send out new silverware and remake her food that still came out not fully cooked. No one every came back to ensure that we are at least satisfied with what was sent back out. We decided that we were going to leave. Upon waiting for the check we could hear the server tell one table near her that she is the worse server because she only have two hands. Beyond unprofessional. We once again waited for the manager to let him know about the comment and how we are beyond displeased with the service and overly disappointed with the experience. This was our first time there to celebrate my sister’s birthday and it was a terrible experience!

1st Timers!!!! We caught dinner here prior to a concert in the downtown area. Enjoyed the vibe, very inviting ambience, food, and service.

The food was not good. I had the ribs and my wife had the chicken. They were both overcooked and did not have a good flavor. On the other hand the side dishes were excellent. All in all, it is a cool place, but I don’t think I’ll ever get anything to eat from there again.