The Grand on Main

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1. OT

   OpenTable Diner

   Charlotte

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   overall3food3service4ambience4

   I get the robot delivery to the table, it’s cool. But my food showed up, no personnel. I wasn’t sure if I was supposed to get it myself, wait, or what. The grits in my scramble bowl were slightly warm, not hot. Food tasted great. And back to the robot, our server took my order, filled our water glasses, and presented us with our bill. Is that a 20% tip situation? It’s not the server’s fault but what exactly am I tipping for? We tipped 25% but that was out of habit. It’s an interesting dilemma. It is a really cool place though.

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2. JG

   JaredG

   Charleston

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food2service1ambience1

   From the moment we entered the door and had to deal with the rude host, we figured it wasn't going to be a good experience. What we didn't expect was for it to be one of the worst experiences we have ever had at a restaurant. DO NOT waste your time or money here.

   Report
3. OT

   OpenTable Diner

   Denver

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food5service2ambience4

   The food is phenomenal, but our service was not so good. Lots of time waiting with empty drinks. Felt like we were forgot about

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4. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food1service1ambience1

   Not A Good One

   Report
5. A

   Attiff

   1 review

   5.0

   1 review

   Dined on January 21, 2023

   overall5food5service5ambience5

   Had a blast! Went out for dinner with a good friend. Food was wonderful and so was the service. Enjoyed ourselves!

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6. OT

   OpenTable Diner

   Charleston

   12 reviews

   3.0

   12 reviews

   Dined on January 19, 2023

   overall3food3service2ambience5

   It wasn’t busy. Waitress was inattentive. I had more bun then chicken on the Reverend. No vinegar available for bbq even though we could see it on the counter.

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7. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on January 18, 2023

   overall2food2service4ambience4

   Need more variety of food. Food is overpriced. Service was good.

   Report
8. S

   Sara

   1 review

   4.0

   1 review

   Dined on January 15, 2023

   overall4food5service3ambience4

   This was our first time and we would certainly come again. Our food was excellent and came very quickly. Our server seemed new to the job but was very kind, asked us to refill drinks, and brought us the check in a timely manner. Go try it for sure if you'd like good food without the fine dinning prices.

   Report
9. KW

   KimW

   1 review

   3.0

   1 review

   Dined on January 14, 2023

   overall3food4service1ambience1

   We didn’t have good service no one refilled our drink and we didn’t know who was waiting on us we had one person take order then another person brought food and another person can us our ticket after we asked for it.

   Report
10. EG

    ElleryG

    Charleston

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service3ambience5

    Everything was great including the server however when you first enter the establishment there were two young ladies who did not seem enthused to be there and this carried over into how they greeted us. They were not very friendly and did not communicate well with one telling me to “follow her” in the driest voice possible. Their demeanor was giving Walmart and McDonald’s employees vibes. Please put better hostess staff at the front! They represent YOU!

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11. SP

    SelinaP

    Charleston

    11 reviews

    5.0

    11 reviews

    Dined on January 8, 2023

    overall5food5service5ambience5

    Our brunch was amazing. We had the best waitress, food was good, atmosphere was good and drinks were amazing. We will be back.

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12. KR

    KaliR

    Charleston

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food4service4ambience5

    Overall great experience. The food is great, and the customer service is good. I would return for the atmosphere more than anything.

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13. DC

    DeliaC

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Took my clients here for Brunch as they are new to Columbia. They were impressed and enjoyed every moment. We all ordered the Chicken and Waffles. It was too much to eat in one sitting, but we were glad to take our leftovers to go. The Grand never disappoints!

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14. OT

    OpenTable Diner

    Charleston

    4 reviews

    4.0

    4 reviews

    Dined on January 4, 2023

    overall4food4service4ambience4

    Loved the electronic singing waiter

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15. TM

    TM6782

    Charlotte

    31 reviews

    vip
    5.0

    31 reviews

    Dined on January 1, 2023

    overall5food5service4ambience4

    The Grand is a fun experience — bowling in the back followed by an excellent meal. The wait staff was great but they were spread a little thin so the wait was a little long to get our drinks and food.

    Report
16. M

    Mike

    Orlando

    42 reviews

    vip
    3.0

    42 reviews

    Dined on December 26, 2022

    overall3food3service4ambience5

    The food was too overpriced. Poor selection of available beers too

    Report
17. RD

    RebeccaD

    Pittsburgh

    2 reviews

    1.0

    2 reviews

    Dined on December 25, 2022

    overall1food1service3ambience4

    Went for Christmas dinner as it was on one of Columbia’s “must try” places that was open. Let’s start with the positive aspects. The space was beautiful and large. You didn’t feel cramped at all with a section that was more of “bar” seating and a side section that seemed more of their “dining” space. Both spaces were beautiful. The area is also lovely and parking after 6 was free, with plenty of space on the Main Street. First issue was nowhere on their website did they specify they would have a small menu. In fact, when you open their website that says they’re open for Christmas it prompts you to view their menu….most of which was not actually on their Christmas menu. Had we known, we wouldn’t have made a reservation here and gone somewhere with a few more then 3-4 entrees and 2 salads. Bless the people working on Christmas, but our poor server seemed like she was working alone and with a ton of technology issues, which were not her fault. Drinks we ordered never came through, even after we had been there for 30 minutes at that point. Christmas dinner came out and was inedible. The ham was so dry it had the consistency of jerky. The sad portion of Mac and cheese was congealed, unseasoned, and beyond mush. The second entree came out a full 10 minutes later due to more technological issues. The salmon was fine. The sides left much to be desired. Luckily other restaurants on the street were also open and we ended up finding a place to take us without a reservation and ate there instead. If this is what their normal food is like, maybe just come here to bowl, sit at the bar and have a drink or two, but find somewhere else for dinner.

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18. BM

    BethM

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food4service5ambience5

    Enjoyable experience on Christmas Day. Bowling, drinks and dinner with family and friends.

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19. VK

    ValerieK

    1 review

    4.0

    1 review

    Dined on December 25, 2022

    overall4food4service5ambience4

    The menu was limited so the vegetable choice was not my favorite. However, the way the Brussel sprouts medley was prepared was the best I have had. The salmon was excellent and dessert, apple pie with caramel sauce brought back memories of holidays at grandma's house.

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20. TH

    ThomasH

    Charleston

    6 reviews

    5.0

    6 reviews

    Dined on December 25, 2022

    overall5food5service5ambience4

    Enjoyed Christmas dinner with family. Seated promptly, good service, good food, friendly staff

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21. k

    kylea

    1 review

    5.0

    1 review

    Dined on December 23, 2022

    overall5food5service5ambience5

    Great atmosphere, good service, also cook to be able to bowl

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22. W

    Wing

    1 review

    4.0

    1 review

    Dined on December 23, 2022

    overall4food4service4ambience4

    My family was there to celebrate my Son’s birthday. We had a very nice time. Service was great. What I really liked was that I had to change the number of people in my party a couple of times and they were very accommodating. I would recommend this restaurant to my family and friends. Food was also good.

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23. AJ

    AprilJ

    Charleston

    4 reviews

    2.0

    4 reviews

    Dined on December 23, 2022

    overall2food2service4ambience4

    No brunch menu offered on Friday and my entire party came for brunch items so that was disappointing.

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24. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on December 19, 2022

    overall2food2service4ambience4

    Food was disappointing. Shrimp and grits were NOT good. Grits were pasty and dish had no taste. Ribs were not good at all. The ambiance was great but they need to get a new chef if they want to charge the prices they are charging. We won’t be back.

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25. OT

    OpenTable Diner

    Washington DC

    2 reviews

    2.0

    2 reviews

    Dined on December 18, 2022

    overall2food3service1ambience2

    Wonderful time bowling Despite our reservation, we were made to feel that our party size (9) was too big. They stuck us at the back of a separate dining area- lights were too bright, music too low. Service was terrible. We had no silverware even after salads and appetizers arrived. Had to ask main manager for simple things like salt. Brought the water pitcher to our own table from hostess stand, as we couldn’t find waitress. Food was good, but cancelled our drink orders (by going up to the bar ourselves) as we had already finished our meals. Restaurant did not appear too busy, but our waitress was no where to be seen.

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26. RC

    RonC

    Charleston

    13 reviews

    5.0

    13 reviews

    Dined on December 18, 2022

    overall5food5service5ambience4

    Met with family for brunch. Great food and very attentive (but not overly so) service. Always a solid choice for a meal in downtown Columbia.

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27. OT

    OpenTable Diner

    Kansas City

    5 reviews

    5.0

    5 reviews

    Dined on December 17, 2022

    overall5food5service2ambience5

    The food was absolutely amazing! However, our server was like a robot. Even when we said “thank you”, she just walked away without saying a word. Also, she took our plate of calamari without asking if we were done with it or not. Other than that, the prices are fair and the atmosphere is great.

    Report
28. AW

    AlissaW

    1 review

    5.0

    1 review

    Dined on December 16, 2022

    overall5food5service5ambience5

    Had a lot of fun during my work luncheon. Amazing atmosphere and great food and service.

    Report
29. CM

    ChristopherM

    Charleston

    1 review

    5.0

    1 review

    Dined on December 12, 2022

    overall5food3service2ambience4

    The grits were very lumpy (not like previous times I've ordered the shrimp and grits) and several of us sat with empty glasses for the majority of the meal. When they auto add the gratuity there's no need to earn your tip. I understand the restaurant was busy, but empty glasses when our waitress passed our table to take care of a smaller party on numerous occasions was uncalled for. This was our fourth trip and we will likely return, but with a smaller group so that the gratuity is earned and not just given.

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30. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 11, 2022

    overall3food4service1ambience5

    This was our first time trying this restaurant. We came for date night, I asked for a private table when I made reservations, they tried to comply by getting us away from the music, but there was 3 tables next to us that were friends and were rather obnoxious. The worst part is we waited and waited and waited for someone to come and at least greet us. No one ever came so we got up and went back to the hostess asking for a different table. They sat us in the main dining room where the music was, and honestly, that was the best part. The bar was very slow to notice us, and it wasn’t packed, plenty of empty seats, however, when they did acknowledge us, the drinks were great and came very quickly. The food was good, but the lack of service really left a bad taste in our mouth, especially for the prices they charged. If we do decide to go back, we’ll sit at the bar and hope for better service.

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31. OT

    OpenTable Diner

    Coastal Georgia

    1 review

    4.0

    1 review

    Dined on December 11, 2022

    overall4food4service3ambience5

    I had a reservation yet we still had to wait 20+ minutes for our table. The girls operating the hostess stand were very unprofessional. They were also dressed unprofessionally. We dressed up to look out best and it’s very off putting when the hostesses were dressed the opposite. The welcome was not warm and we felt very dismissed.

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32. OT

    OpenTable Diner

    Washington DC

    1 review

    5.0

    1 review

    Dined on December 9, 2022

    overall5food5service5ambience4

    It was a great meal, and we had great service. The only issue we had was a very loud table next to us. It made it hard because we had our whole family, including a 10 year old and one guy was swearing the whole night but that’s not unexpected for downtown on a Friday.

    Report
33. KB

    KimB

    1 review

    5.0

    1 review

    Dined on December 3, 2022

    overall5food4service4ambience4

    Everything was perfect and the setup. Nice customer service.

    Report
34. KG

    KathleenG

    Poconos

    1 review

    5.0

    1 review

    Dined on November 20, 2022

    overall5food5service5ambience4

    Fun place to dine. Great ambiance. Wish the door to the kitchen had been closed as we were seated in a booth with direct line of sight but that was our only complaint. Service was great, food and drink was great!

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35. LM

    LeslieM

    Charleston

    142 reviews

    vip
    5.0

    142 reviews

    Dined on November 20, 2022

    overall5food5service5ambience5

    On top of wonderful food (we had chicken and pork chops; traditionally difficult to not get over cooked in a restaurant), attentive service with a smile (shout out to Maya) and a beautiful restaurant with reasonable prices, they had the BEST musical duo I have heard in a restaurant (Sam and Illia). What a great night!

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36. OT

    OpenTable Diner

    Miami

    2 reviews

    3.0

    2 reviews

    Dined on November 19, 2022

    overall3food5service3ambience5

    I had reservations for 9pm me and my family arrived at 8:45pm and didn’t get seated until 9:30pm I felt like that was completely unacceptable…when we arrived to our table the booth chair was dirty ,the waitress was horrible and the only good thing was the food..won’t bring my family back there..

    Report
37. BJ

    BriannaJ

    1 review

    3.0

    1 review

    Dined on November 19, 2022

    overall3food2service2ambience5

    Loved the atmosphere but food took 45 mins to come out then it was COLD My collard greens was hard and uncooked

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38. T

    Tara

    Baltimore

    13 reviews

    vip
    3.0

    13 reviews

    Dined on November 19, 2022

    overall3food4service3ambience3

    Food was good but service was slow and not very friendly. Don’t like the electronic entry of food, as server was looking at handheld electronic device and no interaction with customers…

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39. MD

    MartyD

    Atlanta

    6 reviews

    5.0

    6 reviews

    Dined on November 13, 2022

    overall5food4service5ambience5

    Nice place…I really enjoyed the live music with GREAT service and food.

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40. RM

    RenitaM

    1 review

    5.0

    1 review

    Dined on November 11, 2022

    overall5food5service5ambience5

    When I called to let them know, we would be running late. They immediately changed our reservation without any problem. Our hostess or waitress was very attentive to our needs. We enjoyed the live music, the food was delicious. Everything was so good that we tell friends about The Grand and we will visit again.

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