The Galley Hatch

The Galley Hatch reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Lisa

   Greater Boston1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, varied menu and live music - great night out.
   

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2. I

   Ivan VIP

   Greater Boston2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   We visit regularly and barely have a bad experience but felt I needed to make a note to the owners in case they happen to see this. The wait staff seemed a bit overwhelmed last night. We sat and we waited almost ten minutes before we were greated. Even though we knew our entire order before we ever sat down the waitress didn’t wait long enough to just hear our drinks before I could tell her our appetizers then when we ordered dinner 30 mins at the table at this point our appetizers and entrees arrived at the same time. Sorry but buffalo tenders and prime rib is easy to see that they are to be served separate. I could tell the waitress had to many tables and all tables had 4 or more up to 8 people besides my table which had just the two of us. Most restaurants will let a server have 4 to 5 maybe 6 tables at a time. She had 2 4 tops pushed into 8. X 2 so that’s 4 tables alone then she had a 5 top and a 4 top and then us on a 2. That’s 7 tables alone but also it’s 27 people she was serving a she was not keeping up but I doubt anyone could have. Suggest slowing down customer intake if your short handed
   

   The Galley HatchResponded 2 days ago

   Thank you so much for being a loyal guest and for taking the time to share your experience with us. We truly appreciate your support and your honest feedback. We’re sorry to hear that your most recent visit didn’t meet the standard we always aim to provide. You’re absolutely right that appetizers and entrees should be properly timed, and that the pacing and attentiveness from our team are key parts of the experience. We understand how this impacted your evening, and we sincerely apologize. We hope to have the opportunity to welcome you back again soon for a better experience. If you’d like to share anything further, please don’t hesitate to reach out directly at ghmanager @ galleyhatch dot com.
   

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3. T

   Thomas

   Greater Boston6 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a very nice Easter dinner at Galley Hatch. The food was great as was the service. Our table was near the fire place, very nice. We'll definitely go back again!
   

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4. j

   jim

   Toronto7 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went out for Easter dinner with my wife and my mother food was outstanding. I had the salmon my mother had haddock. My wife had the mac & cheese. The food was great as usual and of course, a dessert which is always the best part of going to the galley hatch. It was busy, but service was pretty quick. The waitress was awesome. Couldn’t ask for a better experience.
   

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5. P

   Paul

   Greater Boston2 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great family oriented restaurant with quality food and service.
   

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6. j

   jeff

   San Francisco7 reviews

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The swordfish was overcooked and salmon flavor was too sweet (not in a good way). Other items were great.
   

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7. M

   Michael

   Greater Boston4 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a super time! Great food and service! Highly recommend and will visit again!
   

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8. K

   Kathleen

   Salt Lake City2 reviews

   5.0

   Dined on April 13, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   The server was one of the best I’ve had in a really long time.
   

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9. A

   Anthony

   Greater Boston16 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Highly recommend. Will definitely return.
   

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10. C

    Carol

    Greater Boston6 reviews

    5.0

    Dined on April 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our meals were delicious, as usual. Service was good. One of my favorite restaurants.
    

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