The Gallery - W Hotel
Our reservation was accepted but when we got there the restaurant wasn't open. No notification was sent setting the restaurant was not going to serve the evening we scheduled.
The hostess, Kim, was so sweet and attentive; even after we were seated and our server was taking care of us she continued to check in and see how we were enjoying our brunch. I also loved the brass band you had playing, the perfect background level to enjoy the music but still have a conversation. And the food! Oh my gosh, those breakfast tacos were amazing but the blueberry lemon pancakes were everything! Five stars all around.
Great service, but below average food and drinks. Wouldn't come back.
We really enjoyed having brunch on Sunday before we attended Cinderella at the Boston Opera House. We were a group with 5 children, and they absolutely loved it.
The kids menu was great. Each child's food was beautifully presented with fruit on the side. It made them feel special, without being overpriced.
The jazz group that was performing was outstanding. They played so well, and were fun to listen to. They were very skilled musicians and really created an amazing ambiance. They also understood how to play at a level where you could still have a conversation at your table, but hear and enjoy the music.
The staff was attentive and took care of all of our needs. They were polite and friendly.
The location could not have been better. We hopped out of the Boylston T stop and were there in a short walk- then were able to make it from the restaurant to the Opera house in less than 10 minutes walking (with children!)
We highly recommend the jazz brunch and will definitely be back soon!
You would think that a restaurant in the theatre district would be better able to manage the pre-show rush, but no. Staff was nice, but slow (and this was before it was 'busier') to the point the maitre'd took our order. Apps came out with dinner, so the apps were 'cold'... We arrived at 6, and didn't even have time for dessert... The show was at 8... right across the street. Definitely not worth the hassle and price for food that was ok.
Small menu very accomadating servers get there before 1pm for thr brunch menu.
Delicious brunch. The band that was playing was amazing and added to the experience. Will definitely be back!
Great food! Bartender is really good at making drinks! Service a little slow, but we were in a rush.
Not worth the money
We visited The Gallery on the final evening of DIne Out Boston and each enjoyed the special menu. The scallop appetizer in cauliflower puree was excellent and featured nearly as many scallops as most entree size servings. I followed that with the Salmon bowl which featured fresh greens and chili-coated chick peas and was also delicious. My dining partner had the kale quinoa salad to start and the chicken entree and enjoyed both. I also opted for the wine pairings which featured 3 full size pours and were an excellent complement to the plates.
The location was ideal and the food were good. Also, one of the waiters, who was not serving us, was kind and tried to be helpful whenever he could. However, the service was so poor and uncoordinated that it caused us to be late for our show. Really surprised to have had this experience. I would assumed the restaurant had an off night.
enjoyed immensely. Power Caesar salad w/shrimp - excellent - as well as the side Maine lobster mac and cheese - perfect ending dessert - Candied Pecan Cannolis .. wait staff attentive ... really nice ... then off to the show
The menu is quite limited and features odd variations on Mexican fare, not entirely successful. Service was haphazard, if cordial. Something is lacking here -- which is too bad, since this is a superb location.
Not into Mexican Hotel Food. Background music needs improvement
Food was only ok, service was inattentive, wine pours were erratic and skimpy.
We hosted a family gathering at the W for folks from all over the country at W Boston. Hotel service was terrific but the Gallery restaurant just couldn’t get it right. We were the only party at the restaurant but simple glasses of wine & beer took 10 min to arrive, the food was definitely Marriot institutional, though dressed to sound otherwise. W is fabulous but Gallery restaurant needs help.
Service was very slow. We did have a 10 person group but the dishes came at different times. The mac and cheese was completely tasteless. I had the coconut milk chicken which was very nice. My niece enjoyed the tacos.
Not the place to go before a show! Although the food was good the service was incredibly slow, even just for drinks. We had to tell the server a couple of times that we needed to be out by a certain time. The food actually came about 20 minutes before we needed to leave.
Overall experience was just ok. I would go back for a cocktail but not food. My meal came out ice cold
Possibly the worst food I have ever had in Boston. Soup was inedible and salad with chicken was a smidge more tolerable but honestly fast food option would have been better. The server was nice and took it back but would never recommend this for any occasion.
Our server was very attentive and the food came quickly. We were on our way to a show so location worked out well.
Awful! Music was way too loud. Staff were completely disorganized. Had to keep asking for water glasses to be refilled. Entrees took almost an hour to come out of the kitchen and at that the food was sub par. Entire meal was comped but all the server could say was that he wasn't doing the cooking and it wasn't his fault. Asked for a manager but none appeared. Boutique Hotel in Boston during tourist season - for shame!
Went during dine out week...the best gourmet meal I have eaten for $38. The prices are exorbitant...it was $5 for a coke, $6 for a soda water with a “splash of cranberry.” However, the food was unbelievable if the prices don’t scare you off.
Not a good choice for pre-theatre meal as service was so slow we had to leave before the food arrived! Our reservation was at 6:15 and we needed to leave by 7:15/7:20. You would think that is plenty of time for an entrée? Not here. The restaurant could not keep up with the rush - everyone around us was asking for their checks (but at least they got to eat!) We got a salad. It took the waitress 15 mins to visit us upon arrival -even though we told her we had a show to catch when she did come over, she was not able to make the meal happen for us.
Overall, the food quality was good but the service was very slow. Took almost 45 minutes for our main course to arrive after ordering.
Really enjoyed the taste menu with the wine pairing , very delicious. The staff were lovely and very happy and kind. Would highly recommend. Thank you
Breakfast was good, a bit pricey.
Wonderful food. Great service. Decent wine list. Could not believe the restaurant was not more crowded but we were eating an early dinner.
Love that the Texas chef has included a few chic renditions of the Texas go-to's that we love so much.
Generous servings of wine by the glass. Friendly but not overbearing service. Great location for a concert or theatre dinner date or to watch a sports game on their large screen TV. ATM in the W lobby for those of us that like to pay cash. The W has a valet or there are parking garages across the street and close by. Walkable from T stops. Although the younger folks are clubbing nearby us older folks should not be put off or think hotel food. Quieter and more sedate during the winter months. Give this place a try.
When we arrived, we saw nobody at the podium or the dining room. A server of the lounge bar across the hallway needed to bring a bartender of the restaurant to seat us. The service was generally very slow. Our server was not nice and did not even smile. The food was just okay. We were not happy.
A significant ingredient in one dish was not disclosed, causing a delay while another one chosen and prepared. The other person ordered the salmon, which appeared to to have been touched on a hot surface on each side only, and was raw throughout. The manager came over to the table and was very apologetic, and said she would “take care of it.” Not sure what she did, but it certainly wasn’t reflected in our bill. There was only one other table with guests in the restaurant. If you can’t get things right for five customers...
This was my third visit to this restaurant, because I thought it deserved a chance to win me over as a customer after two experiences that can best be characterized as mediocre. Instead, I had such a bad experience, I can’t imagine ever returning.
Tucked away in the W Hotel, this bistro offers excellent service, great bar offerings and very nice cuisine. This week, prior to theatre, we enjoyed fried squid/grilled lemon followed by house burger and salmon in broth. Drinks are served promptly and are well made. Complimentary potato chips accompany the drinks. The food was tasty and well prepared. My only concern was with the squid which had moist batter which fell away from the squid and tasted a bit of oil which needed changing. Other than that, a very nice experience.
I arranged for Birthday Brunch with group of 12. The service was excellent - accommodating several special requests I made only a couple days in advance (e.g. sourcing a birthday cake).
Birthday dinner! Perfect location!
Great place to go pre or post theatre. Good food, interesting menu. My server seemed a bit overwhelmed, but speed of service was fine.
What an awful experience! It took about 15 minutes before we were even noticed at the front of the restaurant by the hostess who looked like she was serving food to tables. When she finally greeted us, she didn't even check our reservation and led my husband and I to a table. We waited another 10 minutes and no waiter came to us to take our order, or offer us drinks, so we walked out! The worst part is that no one even noticed that we walked out! Terrible, terrible service and we will not be stepping foot in this place in the future, nor recommending it to others. What a missed opportunity - they could really cash in on being right by all the theaters and catering to the early dinner crowd who are then going on to the theater.
Located in the W Hotel in Boston's theatre district, this restaurant offers both high top, bar and standard seating. The room handles noise well and is comfortable. Service was friendly and efficient and the bar was of high quality. We began with tuna tartare which was prepared well with great corn chips. Mains were a burger (great) and a baked salmon in broth with overcooled potatoes and undercooked green beans. It was flavorful nonetheless. There is one strange thing. A charge appeared for "rocks" at 2 dollars. Seems that there is an uncharge for "rocks" which is not explained prior to ordering and makes no sense. Why not charge an appropriate price per drink rather than an a la carte charge. Perhaps 3 dollars for the glass?? strange.
Food was good to very good, but the service was disorganized and confused. Our waitress was friendly and doing her best, but overloaded. The staff bringing food from the kitchen didn't know much about the orders. 10 minutes after ordering a glass of wine I was told that they were out of it - the delay apparently because of the search. Then another 10 mins to get the replacement choice. The first course was a salad - and it took half an hour to get that, after the waitress had checked with us after 20 mins to find out if we'd already had it. The main course came about 5 mins after the salad, which was supposed to have been the appetizer. 5 minutes after that came dessert - which I sent back because I'd just started the main course. Of course it then took a great effort to get the dessert back when the time came, but time had gone and I had just a few minutes to eat dessert before having to leave for a show. The people at the table next to us also had problems getting their dessert.
It was a great time, great service, and great food.