The Fountain House

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1. m

   morganl

   Manchester

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food5service5ambience5

   the food was amazing and the trio roast was huge. definitely worth the money and the staff were very friendly. 100% recommend

   Report
2. PR

   PaulR

   Lancashire

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Great meal and great service..would recommend. Excellent.

   Report
3. SP

   SusanP

   Cheshire

   2 reviews

   5.0

   2 reviews

   Dined on May 13, 2022

   overall5food5service5ambience5

   Lovely charming staff, we were well looked after, food was delicious.

   The Fountain HouseResponded 4 days ago

   Hi SusanP, Thank you so much for leaving us such a great review, our staff work very hard and it’s always nice to hear when it’s paid off and appreciated. Thank you again The Fountain House Team

   Report
4. OT

   OpenTable Diner

   Yorkshire

   1 review

   4.0

   1 review

   Dined on April 29, 2022

   overall4food5service4ambience4

   Great overall experience, service was fussy but attentive. Food was excellent

   The Fountain HouseResponded on May 3, 2022

   Thanks for the high rating, it's really appreciated Thank you again for leaving us this response! The Fountain House Team

   Report
5. DW

   DaveW

   Yorkshire

   1 review

   4.0

   1 review

   Dined on April 24, 2022

   overall4food4service4ambience4

   Very pleasant afternoon with friends in the basement restaurant…. Food good and service also! We will be back 👍

   The Fountain HouseResponded on April 27, 2022

   Hi DaveW Thank you for taking the time to leave us a review! It's great to hear enjoyed your visit to The Fountain House. We do pride ourselves in serving great food so I am pleased you agree. Hopefully next time we can get your rating to 5*! We hope to see you soon, Thanks The Fountain House

   Report
6. TW

   TidyWellies

   Manchester

   3 reviews

   2.0

   3 reviews

   Dined on April 23, 2022

   overall2food1service1ambience2

   Portions very small had to be sent back. Food did not come at the same time despite being only people in Resturant. Server allowed us to order extra chips without pointing out mains came with chips. Menu advertised was completely different to actual menu. Full menu was not actually available. After complaining the Manager did take the side orders off the bill and redo 2 main dishes with more pasta but the overall experience was disappointing considering we paid £180 for 4 people to dine.

   The Fountain HouseResponded on April 26, 2022

   Hi TidyWellies, We are very sorry to hear you didn't enjoy your experience with us, our Spring menu is still in works of finding what dishes are popular and which aren't so we can only apologies if the menus online didn't match 100%. We would love the opportunity to welcome you back to the Fountain House and vastly improve your opinion of us. If you would like to contact Alex; info@thefountainhouse.co.uk and he can arrange that for you.

   Report
7. HM

   HeidiM

   1 review

   3.0

   1 review

   Dined on April 17, 2022

   overall3food2service5ambience3

   Quickly seated, lovely waiter who was friendly and attentive and chatted to us about out choices! The food arrived on a cold plate, hence the food itself was warm at best and soon turned cold. There was some kind of puree on the plate that was cold on arrival and not very appetising. We’d ordered a roast beef dinner off the Sunday Roast menu at £19. What we got was really mediocre, not awful, but disappointing for the price and the restaurant. The Refuge is the same price and amazing! The beef was that kind of fatty where you have no option but to remove chunks of it from your mouth and put it on the side of your plate. The veg was under-seasoned, and that’s from someone who doesn’t use salt in their cooking. The roasties were like Aunt Bessies, quite hard inside, pale, dry. The Yorkshire and the gravy were tasty but both cold. I’ve been here a few times a couple of years ago and the food was lovely each time, but this time not so much. It was average at best and its unlikely I’ll go back in future.

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8. DF

   DarrenF

   Manchester

   3 reviews

   3.0

   3 reviews

   Dined on April 17, 2022

   overall3food2service3ambience4

   We used this restaurant on several occasions when it was called The Chop House, we were always happy with the service and the food was good. We saw it had reopened since covid with a new name and thought we would try it. We were very disappointed with the Sunday lunch we received. The beef was cooked very rare which is not how I would have liked it, but we were never asked when ordering how we would like it cooking,the rest of the food was average at best. I am not a person to complain whilst eating out, but having been asked by Open Table to comment, I thought I would give you my thoughts. I do not think we will be going back soon, sorry.

   The Fountain HouseResponded on April 22, 2022

   Hi Darren, Thank you for taking the time to leave us a review, I am sorry you didn't say anything on the day about your beef as we would have rectified this immediately. We would hope that you would give us another go at welcoming you back to the fountain house - as we always aim to give amazing service to all our customers. Thank you again The Fountain House Team

   Report
9. KR

   KateR

   1 review

   2.0

   1 review

   Dined on April 17, 2022

   overall2food2service4ambience2

   No staples available and meat wasn’t great on the Sunday dinners Nice restaurant but not busy at all yet felt staff were overwhelmed But having fish and chips and burgers available wasn’t great

   The Fountain HouseResponded on April 22, 2022

   Hi Kate R, Thank you for taking the time to leave us a review, we can only apologise for the missing items on the menu - having had a busy weekend mixed with limited deliveries due to the double bank holiday the kitchen were caught short. If you like to contact me directly as I would love the opportunity to welcoming you back and improve on your initial experience with us. You can email me on; info@thefountainhouse.co.uk I look forward to hearing from you. Kind regards Alex (General Manager)

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10. J

    Jamie

    Berkshire

    8 reviews

    5.0

    8 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    Sunday roast was excellent, lovely selection of wine and great service

    The Fountain HouseResponded on April 22, 2022

    Hi Jamie, Thanks for your feedback. We are so pleased to hear you enjoyed your Sunday roast with us - we really do pride ourselves in offering great roasts and wine! We cannot wait for your next visit with us. Thanks The Fountain House

    Report
11. CP

    ChristineP

    Cheshire

    3 reviews

    5.0

    3 reviews

    Dined on April 9, 2022

    overall5food5service5ambience5

    My sister and I had a lovely pre-theatre meal here. Service was really friendly and attentive. Food was lovely including interesting dessert - we loved the Peanut butter and banana parfait with coconut cream - something different. Wish they hadn’t automatically applied 12.5% discretionary service charge. We would have preferred for that to be freely our choice. Although we could have removed it, I think they rely on customers feeling uncomfortable to do that. Other than that, everything fabulous.

    The Fountain HouseResponded on April 16, 2022

    Hi Christine P, Thank you for taking the time to leave us a great review, we are happy your enjoyed your experience with us and hope your show was as enjoyable. As far as the service charge, we would have been more than happy to remove this for you no questions asked - its company policy that its added to every bill automatically, stated on the bottom of our menus. We apologise if at any point you felt uncomfortable asking for this to be removed. The Fountain House Team

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12. SC

    SusanC

    Cumbria

    2 reviews

    4.0

    2 reviews

    Dined on April 8, 2022

    overall4food4service5ambience4

    Menu was very good. Service excellent. It was quite noisy as there was a wedding and a party in the function rooms but it did not spoil it

    The Fountain HouseResponded on April 12, 2022

    Hi SusanC, Thank you so much for your great review, we are so glad you enjoyed your experience with us and look forward to welcoming you back soon. Thank you again, The Fountain House Team

    Report
13. MO

    MichaelO

    London

    1 review

    1.0

    1 review

    Dined on April 3, 2022

    overall1food4service1ambience3

    We have eaten at Fountain House a number of times both recently and under its previous guise of Alberts. This was the first time I have felt obliged to comment. Initial taking of our order was fine and the wait for the food and drinks was also fine but that was it. Once dinner was finished we waited, possibly, 30 minutes for somebody to clear the table, in fact we had to ask for the table to be cleared. When we commented on the poor service the waitress appeared to totally un-concerned. We ordered sweet and a liqueur, it didn't arrive, when asked we were told the reason it didn't arrive was you didn't have any and nobody would tell us! The restaurant was not busy so we can't excuse that for the poor service but it has left us very disappointed.

    The Fountain HouseResponded on April 7, 2022

    Thank you for taking the time to leave us a review, we appreciate all feedback but are saddened to learn your experience with us wasn't the excellent service we aspire to give. We will be sure to feedback your comments to the relevant people and hope to do better on your next visit with us. If you would like to contact us directly so we can address the issues fully, then please email Alex on info@thefountainhouse.co.uk Thank you The Fountain House Team

    Report
14. C

    Clabby01

    Manchester

    5 reviews

    2.0

    5 reviews

    Dined on April 3, 2022

    overall2food1service2ambience2

    Very disappointed with our visit yesterday. All 5 meals when served were cold. Sent them back but not much better when returned. Not much of an apology either. Not sure about the big lump of hispi cabbage, the horseradish was just put on the plate as opposed to serve separately. Had to ask for gravy as very little on plate. For £19 ,it was not good value for money.

    The Fountain HouseResponded on April 7, 2022

    Hi Clabby01, Thank you for taking the time to leave us a review, we appreciate all feedback but are saddened to learn your experience with us wasn't the excellent service we aspire to give. We will be sure to feedback your comments to the relevant people and hope to do better on your next visit with us. If you would like to contact us directly so we can address the issues fully, then please email Alex on info@thefountainhouse.co.uk Thank you The Fountain House Team

    Report
15. JR

    JRTS

    Manchester

    1 review

    3.0

    1 review

    Dined on April 2, 2022

    overall3food2service3ambience5

    Aesthetic and ambience was really nice. The staff were okay but sometimes unassertive and a bit abrupt. Food was okay at best, we had 2 steaks and both were overly charred to the point where the sirloins fat tasted like charcoal. The prices of the steaks are quite high considering the quality we received. The interiors and general feel of the place really are great though, very warm and authentic feel.

    The Fountain HouseResponded on April 7, 2022

    Hi JRTS, Thank you for taking the time to leave us a review, we appreciate all feedback but are saddened to learn your experience with us wasn't the excellent service we aspire to give. We will be sure to feedback your comments to the relevant people and hope to do better on your next visit with us. Thank you again The Fountain House Team

    Report
16. PT

    PaulaT

    Worcestershire

    2 reviews

    4.0

    2 reviews

    Dined on April 2, 2022

    overall4food4service5ambience5

    Excellent food, service and atmosphere would certainly recommend

    The Fountain HouseResponded on April 9, 2022

    Hi PaulaT, Thank you for recommendation, we look forward to seeing you again soon. The Fountain House Team

    Report
17. AC

    AdamC

    Manchester

    9 reviews

    4.0

    9 reviews

    Dined on March 30, 2022

    overall4food4service4ambience2

    There was only the two of us in so hence the ambience score, but good service and great food

    The Fountain HouseResponded on April 4, 2022

    Hi Adam, Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed the food and was looked after by our great team. We hope to see you again in the near future. Thanks The Fountain House Team

    Report
18. P

    Pud99

    Manchester

    3 reviews

    4.0

    3 reviews

    Dined on March 27, 2022

    overall4food4service5ambience4

    Great service. The Sunday roasts and charter pie were lovely.

    The Fountain HouseResponded on April 9, 2022

    Hi Pud99, Thank you for your great review, alas the Charter pie has been retired off our menu allowing space for our spring/summer menu! On the up-side there are many new dishes for you to try. We look forward to seeing you again soon The Fountain House Team

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19. KR

    KathrynR

    Manchester

    2 reviews

    5.0

    2 reviews

    Dined on March 27, 2022

    overall5food5service5ambience5

    Fabulous food, friendly staff who treated everyone superbly and a great atmosphere, will definitely be back.

    The Fountain HouseResponded on March 31, 2022

    Hi KathrynR, Thank you so much for your great feedback, we love to hear when our hard work is appreciated. We look forward to seeing you again soon The Fountain House Team

    Report
20. RF

    RachelF

    1 review

    3.0

    1 review

    Dined on March 26, 2022

    overall3food3service5ambience3

    First of all the staff were lovely and very accommodating. We sat in the bar for a meal and it was very noisy - it sounded as if noise was coming mostly from down stairs seating area. We expect noise but this was exceptionally loud. The food was ok - we had the fish and chip and the plaice and new potatoes . Slightly over priced. Would like to say again that the staff did a great job .

    The Fountain HouseResponded on March 31, 2022

    Hi RachelF, Thank you for taking the time to leave us a review, Saturday was an exceptionally busy and loud day with multiple functions on through out the building - we apologise if it wasn't to your liking. The restaurant downstairs isn't usually that loud! We look forward to welcoming you back on a slightly quieter night. The Fountain House Team

    Report
21. OT

    OpenTable Diner

    Manchester

    1 review

    5.0

    1 review

    Dined on March 25, 2022

    overall5food5service5ambience5

    Great experience from start to finish, friendly waiters and excellent service. Food was to a really good standard and the wine was great. Wine was a little overpriced but still lovely never-the-less. Would definitely go back and have already recommended to friends and family.

    The Fountain HouseResponded on March 29, 2022

    Good morning Thank you so much for your lovely review! We are so pleased to hear you enjoyed your visit with us. Please come by again soon. Thanks The Fountain House

    Report
22. RH

    RobH

    Manchester

    1 review

    5.0

    1 review

    Dined on March 18, 2022

    overall5food4service5ambience5

    Lovely venue with fantastic staff. They were so patient with us when we spilt two drinks through sheer clumsiness.

    The Fountain HouseResponded on March 26, 2022

    Hi RobH, Thank you for taking the time to leave us a fantastic review, and don't worry we are all clumsy at times! We look forward to welcoming you back soon. Thank you again, The Fountain House Team

    Report
23. JJ

    JeanJeannie123

    London

    13 reviews

    vip
    1.0

    13 reviews

    Dined on March 17, 2022

    overall1food1service3ambience1

    Lots of staff but overall poor service. Feedback was well received

    Report
24. A

    Anon

    Manchester

    1 review

    3.0

    1 review

    Dined on March 15, 2022

    overall3food3service5ambience4

    Our server Diggie was great, very lovely and made us feel welcome.

    The Fountain HouseResponded on March 26, 2022

    Hi Anon. Thank you so much for taking the time to leave us a review, especially on behalf of Diggy who we will make sure is aware of your kind words. We look forward to welcoming you back tot he fountain house soon. Thank you again The Fountain House Team

    Report
25. r

    rache26

    London

    2 reviews

    3.0

    2 reviews

    Dined on March 12, 2022

    overall3food3service4ambience4

    Service very good, music too loud, cost too high food not great

    The Fountain HouseResponded on March 15, 2022

    Hi rache26, Thank you for taking the time to leave us a review, we are sorry to hear you didn't fully enjoy your visit. If you would like to contact us directly; leighedmondson.gm@greeneking.co.uk so we can get a better understanding of any issues on the day of your visit. Look forward to hearing from you Leigh and the fountain house team

    Report
26. LD

    LouiseD

    Manchester

    28 reviews

    5.0

    28 reviews

    Dined on March 11, 2022

    overall5food5service2ambience4

    The food was gorgeous and the restaurant is lovely, the service however is very very slow, which we didn’t mind at first since we were busy catching up, but it got a bit annoying when we had to keep waving over to the restaurant staff for service, at one point I had to get up and ask them. The staff were lovely, but they need better training to circle round the tables and check if dinners need serving.

    The Fountain HouseResponded on March 15, 2022

    Hi LouiseD, Thank you you for taking the time to leave us a review, training is on going with the team and all feedback is appreciated and goes straight into our training plans. We hope to see you again soon. The Fountain House Team

    Report
27. TK

    TanyaK

    London

    8 reviews

    2.0

    8 reviews

    Dined on March 10, 2022

    overall2food1service2ambience1

    Very poor service most of the items on the menu were not available, kitchen smell unbearable and extremely noisy. Would not recommend

    The Fountain HouseResponded on March 15, 2022

    Hi TanyaK, We are very sorry to hear you didn't enjoy your experience with us, if you would like to contact me directly on; leighedmondson.gm@greeneking.co.uk We would love the opportunity to make things up to you and welcome you back. Thank you The Fountain House Team

    Report
28. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on March 8, 2022

    overall5food5service5ambience5

    Both the waitress and waiter were amazing 10/10 service, food also amazing scallops steak and sticky toffeee pudding are unreal

    The Fountain HouseResponded on March 11, 2022

    Thank you so much for our five star review. We look forward to seeing you again soon, The Fountain House Tea,

    Report
29. C

    Chellemcgregor

    Manchester

    4 reviews

    4.0

    4 reviews

    Dined on March 5, 2022

    overall4food5service2ambience4

    Food was out of this world, very very good; however the service was incredibly slow.

    The Fountain HouseResponded on March 9, 2022

    Hi Chellemcgregor, Thank you for your great feedback, we had a very busy weekend with some staff shortages. We are aware the service was slower than we would normally aim for, we apologise but we are glad you enjoyed your experience as a whole. We look forward to welcoming you back soon. Thank you again, The Fountain House Team

    Report
30. JT

    JuneT

    Surrey

    2 reviews

    5.0

    2 reviews

    Dined on March 5, 2022

    overall5food5service5ambience5

    Excellent food, very tasty. Great speedy service and manager greeted us personally to help with the wine menu who was super friendly. Nice industrial decor to the place downstairs and only a few mins walk to Opera House.

    The Fountain HouseResponded on March 9, 2022

    Hi JuneT, Thank you for your amazing feedback, we hope you enjoyed the 9 to 5 show!!! We look forward to seeing you again soon, Thank you again, The Fountain House Team

    Report
31. TK

    ThomasK

    Manchester

    1 review

    5.0

    1 review

    Dined on March 2, 2022

    overall5food4service5ambience3

    Very nice business lunch, service was excellent. Can't remember the name of the server but she was very friendly and extremely attentive. Food was lovely

    The Fountain HouseResponded on March 6, 2022

    Hi ThomasK, Thank you so much for your great review, it really makes a difference when the team read such a great response to their hard work. We look forward to welcoming you back soon, The Fountain House Team

    Report
32. CK

    CarolK

    1 review

    5.0

    1 review

    Dined on February 26, 2022

    overall5food5service5ambience5

    Excellent food and great service A little pricey but we enjoyed it

    The Fountain HouseResponded on March 1, 2022

    Hi CarolK Thank you for taking the time to leave us such a great review. Feedback like yours really does keep us motivated. Please do come by again soon Thanks The Fountain House Team

    Report
33. D

    Diana

    Manchester

    1 review

    4.0

    1 review

    Dined on February 26, 2022

    overall4food3service4ambience4

    I can't really put a fault on it. Simply is that nothing is perfect but they were so close to it.I Very like the experience and I would be back again, no doubt

    The Fountain HouseResponded on March 1, 2022

    Good afternoon Diana, Thank you for taking the time to leave us a review. We are so pleased to hear that you enjoyed your visit with us. Hopefully next time we can make your review 5*s! Please come and see us again soon, Thanks The Fountain House

    Report
34. J

    Jordan

    Manchester

    1 review

    5.0

    1 review

    Dined on February 20, 2022

    overall5food5service5ambience5

    Great service and even better Sunday roast! My chicken option came with half a chicken, it was massive haha.

    The Fountain HouseResponded on February 24, 2022

    Hi Jordan, Thank you for you taking the time to leave us a great review. Our chefs don't scrimp on the Sunday roasts! We look forward to seeing you again soon. The Fountain House Team

    Report
35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 19, 2022

    overall5food5service5ambience5

    Unreal!!!!!We booked this last minute. Usually we go by reviews and this didn’t have many. It’s nit what we were expecting at all. The food was unbelievable, steak cooked perfectly side were delicious. Georgia our host was so enthusiastic about the food and was the perfect host. We loved her!

    The Fountain HouseResponded on February 22, 2022

    Hi, Thank you so much for taking the time to leave us such a great review. Feedback like yours keeps us motivated! We hope to see you again soon, Thanks The Fountain House

    Report
36. DL

    DarienL

    Manchester

    1 review

    5.0

    1 review

    Dined on February 19, 2022

    overall5food4service5ambience5

    Amazing experience. Never felt so looked after and cared for. Truly come again

    The Fountain HouseResponded on February 22, 2022

    Hi Darien, Thank you very much for taking the time to leave us a wonderful review! Please come and visit us again soon. Thanks The Fountain House

    Report
37. TC

    TimC

    1 review

    3.0

    1 review

    Dined on February 15, 2022

    overall3food4service4ambience2

    Too quiet, but it was early in the evening. Service good

    The Fountain HouseResponded on February 18, 2022

    Hi TimC, We are glad you enjoyed the service, unfortunately it is a quiet time of year but we are sure it will get busier as the weather improves. We look forward to seeing you soon. The Fountain House Team

    Report
38. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on February 13, 2022

    overall5food5service5ambience5

    Extremely nice. I’ve been seated in front of the open kitchen. Was a great experience. The staffs is very welcoming and the dishes are good and well presented. Perfect for a semi-gastro pub moment. 👌

    The Fountain HouseResponded on February 18, 2022

    Hi, Thank you very much for taking the time to leave us a fabulous review! We are pleased to hear you enjoyed your experience with us recently. Our open kitchen is a great feature of our basement restaurant. Please do stop by again soon! Best Wishes The Fountain House Team

    Report
39. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 13, 2022

    overall5food5service3ambience5

    The food was delicious and worth the money, really nice ambiance and overall interior. Could improve on the service, felt very rushed and things weren’t clear however they did allocate a booth as an added request which is always good!

    The Fountain HouseResponded on February 18, 2022

    Hi, Thank you for taking some time out to leave us a great review! We do pride ourselves in serving premium classic British dishes, I am glad to hear you approve! Your comments regarding the service have been noted, thank you for sharing this with us. Feedback like yours really does help us improve. Have a great evening and we hope to see you again soon. Thanks The Fountain House

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40. P

    Post

    Manchester

    1 review

    4.0

    1 review

    Dined on February 5, 2022

    overall4food5service4ambience4

    Was a nice place to eat and the food was very tasty.

    The Fountain HouseResponded on February 10, 2022

    Thank you for your review! Please come and stop by again soon. Thanks The Fountain House

    Report