Enable JavaScript to run this app.
Skip to main content
OpenTable logo
  1. Home
  2. United States
  3. Chicago / Illinois
  4. Chicago
  5. South Loop
The Exchange, Chicago, IL

The Exchange

4.2
4.2
235 Reviews
$30 and under
American
The Exchange is among Chicago's most stunning dining and celebratory experiences. The local, vegetable-driven menu spotlights pristine produce from the region's finest farms along with beautiful steaks, seafood, wines, and cocktails. The Exchange is comprised of a series of distinct rooms that are equally comfortable, bespoke, signature, and designed for pleasure.

Make a reservation

2 people

7:00 PM


Booked 7 times today

Order delivery or takeout

Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    American
  • Hours of operation
    Wed–Sat 11:30 am–9:00 pm
  • Phone number
    (312) 265-0591
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Smart Casual
  • Executive chef
    Brian Huston
  • Private party facilities
    Whether celebrating a special occasion with family and friends or hosting a corporate event, The Exchange can accommodate all your special event needs.
  • Private party contact
    Kerry Bowler: (312) 265-0591
  • Neighborhood
    South Loop
  • Cross street
    Jackson
  • Parking details
    Grant Park South Parking Garage (Millennium Garages) located just in front of the building on Michigan Avenue. Rates vary depending on day and time.
  • Public transit
    Red Line-Jackson or MonroeBlue Line-Jackson or MonroeBrown Line-Adams/WabashGreen Line-Adams/WabashPurple Line-Adams/WabashPink Line-Adams/WabashOrange Line-Adams/Wabash
  • Additional
    Bar/Lounge, Beer, Cocktails, Entertainment, Full Bar, Gender Neutral Restroom, Happy Hour, Non-Smoking, Private Room, Takeout, Wheelchair Access, Wine
Gift card

Gift card

Send gift cards instantly by email or print to present in person.

Send a gift card

What 235 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4.1Food
  • 4Service
  • 4.5Ambience
  • 4Value

NoiseModerate

235 Reviews
  1. EMBchicago

    Chicago

    5 reviews

    5.0

    5 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food, drinks, and service were all excellent.

    Is this helpful?

  2. ShawnaB

    Chicago

    1 review

    2.0

    1 review

    Dined on February 11, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1
    The server was sweet but had no clue what she was doing and it was very clear we were not the restaurants priority (and as the only table in there you would think that wouldn't be the case). There were many mistakes but I think the biggest one, which would be the first impression of the restaurant and server, was the fact that it took 20-25 minutes to even me greeted once sat. The server finally approached us and asked what we wanted to drink, we then waited another 20 minutes for 2 canned beers, a glass of wine and one mixed drink. Completely unacceptable for their prices, no wonder the restaurant was empty on a Saturday night at 7:15. Not to mention, everything took so long that we didn’t leave the restaurant until 9:45… awful experience and unfortunately seems like this may be a regular occurrence. Don’t go here unless you want to be forgotten about and spend too much for poor service.

    Is this helpful?

  3. Artemisia

    Chicago

    9 reviews

    5.0

    9 reviews

    Dined on February 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    Love the ambiance and the drinks are amazing!

    Is this helpful?

  4. PDiddy

    Chicago

    4 reviews

    vip
    3.0

    4 reviews

    Dined on February 9, 2024

    1. Overall 3
    2. Food 1
    3. Service 3
    4. Ambience 4
    Our waiter was attentive and friendly, unfortunately after waiting nearly an hour, our dinner order had yet to arrive! We had to leave to attend a time certain Chicago Symphony Orchestra performance so we had to go without dinner that evening. It turned out that many other patrons dining at the Exchange that evening had to leave without being fed as well. Since we were not given a reason for the order delays, we can only guess the kitchen had a major meltdown!

    Is this helpful?

  5. MarkB

    Chicago

    3 reviews

    4.0

    3 reviews

    Dined on February 8, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    We ate in The Listening Room. Overall, it was a good experience but not an outstanding one. The things that got us interested were the location (a short walk from the Studebaker Theatre) and the idea that the sound system would be unusually good. We liked the music choices, and the sound was good, but not unusually so. The menu was quite limited although the food was good.

    Is this helpful?

  6. DavidS

    London

    1 review

    5.0

    1 review

    Dined on February 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The waiter was great. He accidentally photo bombed a group picture which was hilarious !

    Is this helpful?

  7. CB08

    Chicago

    6 reviews

    vip
    2.0

    6 reviews

    Dined on February 4, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3
    The space is nice but the menu is very small and the service seems a little chaotic.

    Is this helpful?

  8. GaryinChicago

    Chicago

    4 reviews

    3.0

    4 reviews

    Dined on February 3, 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 4
    Lovely space with the restaurant taking the entire 1st floor lobby is a historic Chicago building well located between the Art Institute, orchestra hall, and the Auditorium Theater. Good wines by the glass. Food limited and rather average. The service was terrible. Wine did not show up with the meal. Very noisy space throughout. Without a quieter space for a dinner conversation and timely table service, I am unlikely to return.

    Is this helpful?

  9. ChicagoDiner

    Chicago

    13 reviews

    4.0

    13 reviews

    Dined on February 3, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    We like the Exchange a great deal and it's very handy for events at Orchestra Hall. We will keep dining there. Our one suggestion is to not blast diners with loud music - check out the size of that huge speaker and the volume level! If you polled those eating there, they'd probably favor not having to shout over the music and preserving their hearing over the false sense that if they are being blasted with loud music they must be having a good time. This restaurant is better than that. And so many of its patrons are going to the CSO and other events at Orchestra Hall - on balance, the restaurant's patrons are likely not the type to want painfully loud music basted at them. Thankfully, after our second request, the staff lowered the volume.

    Is this helpful?

  10. sharont

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on February 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fresh well prepared food and bar staff excellent as well

    Is this helpful?

  11. Jewels

    Chicago

    1 review

    4.0

    1 review

    Dined on February 2, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    We were glad they were able to move us out into the atrium so we could hear each other talk. Otherwise, I would have been miserable. Since it was restaurant week, some things we'd chosen from the online menu weren't available and the prix menu was more expensive for restaurant week was more expensive than the CSO one, which we'd also thought we might get.

    Is this helpful?

  12. Jewel

    Chicago

    53 reviews

    vip
    5.0

    53 reviews

    Dined on February 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    First time visit during Restaurant Week. Very beautiful inside, very good service & very good food. I will be returning.

    Is this helpful?

  13. VanesaS

    Chicago

    2 reviews

    vip
    5.0

    2 reviews

    Dined on February 1, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Went in for restaurant week deals! First time there and will be going back there again. We were greeted kindly and serviced well. The chicken was a little dry but nothing to crazy. The portions were very generous! Tasty food and cool drinks.

    Is this helpful?

  14. enjoybymichele

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on January 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This is such a beautiful restaurant and the food was amazing. Everything was so good. Thanks Restaurant Week for introducing me to this place!

    Is this helpful?

  15. Kevman

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on January 26, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    We went for a Restaurant Week dinner and wanted to show friends the lovely space. There was and event in the Atrium so we couldn't dine there. A little heads-up might have been appreciated. Otherwise a wonderful evening.

    Is this helpful?

  16. JulianaP

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on January 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Bina was wonderful as our waitstaff. She was so accommodating! The food was excellent. Everything that we shared tasted delicious. Thank you for a great evening!

    Is this helpful?

  17. TedK81

    Chicago

    23 reviews

    vip
    5.0

    23 reviews

    Dined on January 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My wife and I dined at The Exchange because their Restaurant Week Menu intrigued us. This was one of the few restaurants that had wine parings with each dish as an option. I have to say that I was pleasantly surprised with this restaurant. We sat and had our dinner in the Atrium and quite frankly, it was as close as you can get to eating outdoors in this weather. The atmosphere was excellent, there was a nice chill vibe in the room. Each of the dishes we had were very good and the wine pairings were spot on with the exception of the wine paired with the Creme Brulee. It was listed as a Sauterne but quite frankly, what was served was definitely not a dessert wine, much less a Sauterne. I would recommend this restaurant to anyone that wants a nice quiet and romantic dinner. It is right next door to the CSO and across the street from the Art Institute and if you are looking for a place to grab a cocktail, have lunch or dinner when downtown, you will not regret trying The Exchange.

    Is this helpful?

  18. ErinT

    Chicago

    9 reviews

    vip
    4.0

    9 reviews

    Dined on January 21, 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4
    This was my first time, I went for the Chicago Restaurant Week menu. It was an enjoyable experience. I would go back and recommend it to friends.

    Is this helpful?

  19. Specialk

    Chicago

    62 reviews

    vip
    4.0

    62 reviews

    Dined on January 20, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    We had tickets to a show at the Chicago Theater. Very cool space, former railroad exchange. Nice cocktails, the presentation of the Smoky Old Fashioned was impressive. Our entrees were delicious, and the service was top notch. Would recommend you try The Exchange.

    Is this helpful?

  20. yums

    Chicago

    10 reviews

    vip
    3.0

    10 reviews

    Dined on January 20, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4
    We were seated in the atrium, which we loved. Spacious, quiet, elegant. Our server was lovely & knowledgeable of menu. That said, food took forever & mine arrived cold. I had to send it back to also be cooked more as ordered. I have to say, it was re-done & returned promptly & hot. Overall, the food was “ fine “. We chose this place for convenience of location to the symphony. We’d recommend if not in a hurry….

    Is this helpful?

  21. OpenTable Diner

    Chicago

    1 review

    vip
    4.0

    1 review

    Dined on January 19, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Great food and vibe. The music was too loud for the space but they turned it down when we asked.

    Is this helpful?

  22. MariaR

    Chicago

    29 reviews

    vip
    5.0

    29 reviews

    Dined on January 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Neighborhood gem for sure! First time at this restaurant. Went for dinner before a show. Great atmosphere and food was very well prepared. The drinks were fabulous!!

    Is this helpful?

  23. JodiF

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined on January 13, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 5
    We had reservations after going to the art museum. The ambience was amazing.. but we really struggled with the quality of the food versus the price. I know we were downtown Chicago, and we were paying for the whole experience, but I expected more from the quality of food. Our server continually disappeared on us leaving us to ask anybody else walking by to help. Little things that bugged me, such as asking for sweetener for my unsweet tea, an additional 20 minutes to get. There were some really cool aspects of the atrium, but we just really struggled with the portion of food, the quality of food, and the eye roll from our server. We ordered the deluxe burger, shrimp cocktail ($14 for 4 shrimp), the poke bowl, the pasta, the chicken sandwich, and the turkey club. There was nothing unique or outstanding with the food. So, we probably won’t ever go back there but we are happy with the pictures we took of our family and the beautiful scenery!

    Is this helpful?

  24. Catherine

    Chicago

    17 reviews

    vip
    5.0

    17 reviews

    Dined on January 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I enjoyed the tofu vegetable curry dish, with chicken added. It was wonderful, as was the Louis Jadot Poully Fussee chardonnay that we ordered two bottles of! My friends loved their chicken with potatoes and more dishes. We were too full to order desert, but I'm sure it would have been great! Our server was wonderful, and was able to move a Bluetooth with lovely music, but I'm sensitive to noise, for me, a bit farther away from our table. I highly recommend The Exchange.

    Is this helpful?

  25. OpenTable Diner

    Chicago

    5 reviews

    5.0

    5 reviews

    Dined on January 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Really enjoyed visiting the Listening room. Great atmosphere, excellent service and delicious food. We stopped in for drinks and appetizers. The lamb meatballs are outstanding and we also enjoyed the white bean hummus. Will definitely return

    Is this helpful?

  26. OpenTable Diner

    Greater Boston

    1 review

    5.0

    1 review

    Dined on December 30, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was moderately quiet on a Saturday evening but the overall quality of the food and drinks were good and the interior atrium was quite nice to be in.

    Is this helpful?

  27. Jerry

    Chicago

    23 reviews

    vip
    4.0

    23 reviews

    Dined on December 22, 2023

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5
    Simply wish that there was a more extensive entree menu. The atrium is beautiful and the bar is quite nice. The bathrooms are clean and modern.

    Is this helpful?

  28. OpenTable Diner

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on December 8, 2023

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5
    Very good place, it is just understaffed. But the staff that are working there are working very hard and are very nice and doing a great job. When I walked in, there was nobody at the hostess station, and there was no one in any of the other guiding areas. It took about five minutes to find someone that worked there! But once we settled and ordered, our food came rather quickly, and it was very good and hot. The ambience is very nice as well.

    Is this helpful?

  29. AmyFitz

    Chicago

    27 reviews

    vip
    2.0

    27 reviews

    Dined on December 1, 2023

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2
    I was disappointed in the service and the quality of the food and beverage selection. The beer selection was gross. The food was not good at all. I ordered the crispy chicken sandwich. It was mostly fried breading and no chicken. The first coruse and second course came at the same time. The server was unfamiliar w the menu. There is a lot of room for improvement bc it’s a cool space. I went to ND business school in that building and would have loved a place to hang out after class. The food needs a major upgrade. The menu doesn’t make sense.

    Is this helpful?

  30. FredoCorleone

    Chicago

    57 reviews

    vip
    1.0

    57 reviews

    Dined on November 25, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    Food was less than mediocre. Service was very very slow. Food came out at the wrong time. Drinks were not very good. Will NOT return

    Is this helpful?

  31. Rebecca

    Chicago

    3 reviews

    1.0

    3 reviews

    Dined on November 18, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    Despite good reviews online, they missed the mark the night of our visit. Service was lacking, drinks took forever to arrive even though it was early and didn’t appear busy, and food was very off. Maybe we selected the wrong things, but the salmon that topped my salad was so salty it was inedible and the poke bowl was topped with so many jalapeños it too was difficult to eat. Once we were finally asked how our meal was, we had eaten what we could and had to leave, but they were receptive to our feedback and removed a few of the items from our bill which was appreciated. We probably won’t go back.

    Is this helpful?

  32. OpenTable Diner

    Washington DC

    1 review

    vip
    5.0

    1 review

    Dined on November 18, 2023

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5
    Amazing atmosphere, service was a tiny bit slow but I think they were short handed. I would still recommend this as a place to go. Everyone enjoyed their food.

    Is this helpful?

  33. RAVE

    Chicago

    56 reviews

    vip
    4.0

    56 reviews

    Dined on November 18, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    Restaurant is beautiful. Food was well prepared but menu options seemed limited.

    Is this helpful?

  34. ColleenS

    Tampa

    31 reviews

    4.0

    31 reviews

    Dined on November 17, 2023

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4
    The food was excellent but the staff needs a little coaching. Food delivered to me without silverware, had to wait on that. Staff loudly shouting across dining room to each other about a large party with diners present. And one server apparently needed a carafe for water, so he took the one I was using, refilled it (without washing it) and delivered it to another table. No one brought me a replacement carafe so I could have more water.

    Is this helpful?

  35. StreeterGirl

    Chicago

    47 reviews

    4.0

    47 reviews

    Dined on November 15, 2023

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4
    Nice setting in the lobby atrium of the historic landmark Railway Exchange building. The food was tasty and the service was adequate. Happy to have stumbled upon this downtown gem!

    Is this helpful?

  36. Huni

    Chicago

    92 reviews

    5.0

    92 reviews

    Dined on November 10, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    The Exchange is in a beautiful, historic setting and very inviting. Service was as wonderful and the food very tasty. A welcome additon to this part of Michigan Avenue!

    Is this helpful?

  37. RickM

    Chicago

    1 review

    5.0

    1 review

    Dined on November 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    The front lounge gives a typical bar atmosphere with a good sound system. It was a little to loud for myself and my +1. We were re-seated in the open dining room. Sound level and crowd noise was much more subdued. Our waitress was very polite and made us feel right at home. Our food was well prepared with delightful nuances in the spicing completed our experience.

    Is this helpful?

  38. JKChicago

    Chicago

    100 reviews

    5.0

    100 reviews

    Dined on November 3, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lemon chicken orzo soup is delicious— practically a meal on its own. Tomato bisque very tasty. Salmon and vegan yellow curry were excellent. Smoothest Manhattan I’ve had in a long time. The atrium at lunchtime on a Friday was very quiet, quieter than we expected. Beautiful space!

    Is this helpful?

  39. robing2748

    St. Louis

    67 reviews

    vip
    4.0

    67 reviews

    Dined on October 20, 2023

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 3
    I must have misunderstood something. We chose the Exchange to eat in the "listening room". When we went in it as no different than any other crowded restaurant. Not sure what we were "listening" to over then a lot of people eating lunch. We decided to eat in the atrium. Food was fine- nothing unique. Tomato bisque was very salty for some reason. Otherwise fine.

    Is this helpful?

  40. LaurenB

    Greater Boston

    1 review

    5.0

    1 review

    Dined on October 13, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had an incredible time at the Exchange and were so glad we found it! The atmosphere is beautiful and classy, the drinks and food are incredible and service was top notch. Highly recommend !!

    Is this helpful?

FAQs

The Exchange offers takeout which you can order by calling the restaurant at (312) 265-0591.

The Exchange is rated 4.2 stars by 235 OpenTable diners.

The Exchange does offer gift cards which you can purchase here.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 7 times today

Order delivery or takeout

Google Map for The Exchange

224 S Michigan Ave, Chicago, IL 60604-2505

Additional information

  • Cross street
    Jackson
  • Neighborhood
    South Loop
  • Hours of operation
    Wed–Sat 11:30 am–9:00 pm
  • Price
    $30 and under
  • Cuisines
    American
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Grant Park South Parking Garage (Millennium Garages) located just in front of the building on Michigan Avenue. Rates vary depending on day and time.
  • Public transit
    Red Line-Jackson or MonroeBlue Line-Jackson or MonroeBrown Line-Adams/WabashGreen Line-Adams/WabashPurple Line-Adams/WabashPink Line-Adams/WabashOrange Line-Adams/Wabash
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Executive chef
    Brian Huston
  • Additional
    Bar/Lounge, Beer, Cocktails, Entertainment, Full Bar, Gender Neutral Restroom, Happy Hour, Non-Smoking, Private Room, Takeout, Wheelchair Access, Wine
Gift card

Gift card

Send gift cards instantly by email or print to present in person.

Send a gift card
OpenTable
  • About Us
  • Blog
  • Careers
  • Press
More
Businesses
  • Restaurant reservation software
  • Industry insights
  • Hospitality resources
  • Marketing resources
  • Operation resources
  • How to open a restaurant
  • For restaurants
  • For restaurant groups
Join us on
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Do Not Sell or Share My Personal Information
  • Cookie Preferences
Copyright © 2024 OpenTable, Inc. 1 Montgomery St Ste 500, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking Logo
Priceline Logo
KAYAK Logo
Agoda Logo
Rentalcars Logo
OpenTable Logo