Christmas set menu that didn’t have child option when booking online. $79 for childs lunch a little much....
Food was average, dry over cooked fish, chewy duck and steak (was not overly busy when we arrived at 2pm)
Lovely venue with good service but would not return or recommend.
Amazing Thanksgiving dinner
Customer Service was great...very attentive. We had a beautiful view. Food was good, especially loved the bread pudding.
great Kobe Beef Burgers. Good cocktails. Convenient spot for dinner after movie.
The service, drinks, wine selection, ambience, apps, and view were amazing, but the entree served was not done well in presentation or taste.
A good location for a business breakfast. The decor looks a bit tired but the staff were friendly and the food was good. Great location in Santa Monica.
I loved the Easter Brunch
They were super special w me since i was visiting from out of state.
From the concierge Adrianne to our waiter Zane everyone was amazing
Definitely California is way far above in customer service compare to Miami. And the Shangri-La is above expectations to the regular customer service in California which is already great.
So is 1000% recommend
Awful! So disappointed. We were out for a meal with friends and hadn't tried this place so we thought we would give it a try. Service non existent...three out of four entrees arrived and after about fifteen minutes my husband got up to find somebody to check on the situation. We were told the server was on a break! In the middle of the dinner hour? Finally arrived and it was not worth waiting for. No one asked us about drink refills or to pour water or replace silverware. Just a disaster! Manager finally came over (we were literally the only people in the restaurant at 9:00 on a Saturday) and he said he was very "embarrassed" and would certainly comp the late entree. Of course, we finally got the bill and paid and left. It would have been nice if someone would have asked about coffee or dessert but the place was totally deserted at that point...I wonder why? Wouldn't go back and would never recommend it to anyone. Shameful!
It was horrible service. They gave us a rock hard cake and ruined my gfs bday. It was so annoying. The place is cute and POSH. I dont recommend having a bday here. Its overpriced.
Food was far from good. Menu did not give enough info on size. Had to ask for sauce for my sushi and also chop sticks that they did not have. Restaurant was completely empty apart from us and one more company.
Everything was excellent. Since it was NYE, there was a set menu. Each option sounded great. Service was top-notch. Definitely pricey, but we expected it to be. A large families, kids, and friends party of 20 arrived halfway through our meal, so the noise level skyrocketed, but only slightly lowered our service. The champagne was flowing, it was a memorable NYE dinner.
We had to wait a half hour past our rservation for the table. There was only a pre-fix menu offered that offered 3 sad choices for apps, mains and desert. That was never memtioned on the restaurant website or on Open Table. When saw people next to us eating oysters and yellowtail tartare we asked why we were only offered a pre-fix menu. The disinterested waiter tossed off "you have to be a hotel guest to get the full menu on Christmas day". He then disappeared for another 10 minutes because the restaurant was clearly understaffed. When the food finally came it looked and tasted like cafeteria food. The Prime Rib was overcooked and bristly, paper thin and visually off putting. The sliced turkey in light gravy goop seemed to be out of a vacu sealed astronaut meal. They did have the 2012 Hartford Court Russian River Pinot Noir. I really needed that!
A great choice for an early lunch and business meeting. A refreshing view of the Pacific from the comfortable seating in this combination bar-lounge-restaurant. On a weekday, look for Esteban. The tuna salad is recommended...enjoy!
What a great throwback room! Great Art Deco beach/shipboard ambience, with terrific ocean views and beautiful period decor. Gorgeous bar along the back wall, cozy tables and beautiful big windows that open to the Pacific breezes on warm days (and balmy evenings). The staff are welcoming and extremely courteous, and the menu is very inviting. Lunch items are reasonably priced for the area, and the food is delicious!
Service was impeccable. Appreciate not having wait staff wanting to clear the table immediately after a plate was finished. Laura was gracious and pleasant. Wife and I spent our 13 year anniversary there and the food was excellent. Highly recommend this iconic oceanfront view. Check out the sunset from the rooftop bar.