Online reservations at The Club Room can only be made directly on their website.
I have had many dozens of meals at the Portola Plaza Hotel restaurants over the past 15 years. Jack's had been my "go to" place for business breakfasts and lunches. Since the recent remodeling, I had not been to the Club Room for breakfast. My largest client called me on Wednesday, 17 May asking to meet ASAP. I suggested Thursday morning breakfast @ The Club Room. Using Open Table, I booked a 9 a.m. reservation for Thursday. I arrived at the hotel a few minutes before 9 a.m. I was told that the hotel was booked for the week and that the Club Room wasn't open. I said that I had made a reservation the day prior. I received the attitude that I was either lying or crazy. How insulting and humiliating! Obviously, the hotel has no interest in business from Monterey residents. I certainly will take my business elsewhere!!!
Open Table allowed us to book a reservation at the Club Room which is in the Portola Hotel adn Spa, however, on arrival we found it was closed. We ended up eating at the restaurant immediately adjacent with the exact same menu - Jack's. The food was terrible. I had the chicken dish and my husband had scallops. We also ordered the cast iron skillet rolls. Honestly, after eating the rolls we should have just paid and left. It was that unappealing. The server was polite. I would definitely not recommend this and would not return.
Purchased Travelzoo for this. After reading other reviews (last year) we were quite confused and thinking of passing. However, we were pleasantly surprised and enjoyed the food very much! The crab cake was great and the scallops were delicious. My date had the Osso Bucco and it was tremendous. In fact, it was soo much food that we took the dessert with us for later.
This hotel is revamping and the restaurant will be moved to the atrium area with live trees - can't wait for this relocation. It sounds like a win-win.
Used a travelzoo deal at Jack's. Very pleased with the food, value and service.
This was our yearly visit to Monterey and we never miss going to Jack's. You feel like you're in an old club with the wooden paneling and leather chairs/banquettes. The room is not crowded so you can have conversation and not feel like you're talking over others. The food, as always, was wonderful. For entrees we had the Harris Ranch rib eye and the eggplant parmigiana. The steak was perfectly cooked and had a great taste. The parmigiana was very tasty. Our server, Colleen, did a super job taking care of us.
Awesome supper, amazing decor, execellent service with very friendly server.
Will go back even if a bit expensive .
Jacks is set inside the beautiful Portola Hotel(currently under renovations) and is a fabulous place for a delicious meal. We thoroughly enjoyed every aspect of our dinner and our server, Veronica, was wonderful. We started with the calamari and the mussel/clams with fries appetizer,(I did miss the braided octopus starter though) , ordered the ribeye, along with a scallop entree to share. The flavors and portions are large! Wrapped it up with creme brûlée. We drove from San Jose to dine at Jacks and we will definitely come as often as we can!
Loved the antique, luxurious feel of the restaurant. The food was amazing and the service top notch. It was the highlight meal of our honeymoon. We will definitely eat here again!
The place is nicely laid out and not cramped at all. The wait staff was attentive. The manager came around to check on us which is always nice. The eggplant was just right and my shrimp scampi was in a delicious sauce. Overall a nice evening and we did not feel rushed.
The ambiance, food and service were all outstanding.
Best pork shank ever. We will return!