The Chocolatier Restaurant + Bar

The Chocolatier Restaurant + Bar reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Justin

   New York City1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Thought our last visit a few weeks ago was a fluke but apparently not. The first 5-6 times we ate here over the last 3 years everything was fantastic from the service, experience, quality of food, everything. To say that our visit today was appalling is the nicest way I can put it into words. Our table of 5 ordered 2 appetizers, 2 salads, 2 adult entrees, and 1 kids entree. The first side salad came out in a reasonable amount of time and tasted fresh. That’s where the pleasant experience ends outside of having some of our glasses of water refilled twice. We sat there with no appetizers, no second salad, and no entrees (both kid’s and adult) for 50 whole minutes before our server came over and asked if we were “okay”. During this check-in we asked how much longer our food would take to which we were told “I’m not sure, hopefully it will only be another few minutes. That’s why I was coming over to ask if you are all okay.” We then asked if it was possible to just get our son his meal as he was patiently waiting for 50 minutes for chicken fingers and fries. While bringing the kids meal over we were assured again that the appetizers and remaining food that was missing should be out shortly. Another 15 minutes went by before we had to walk up to the hostess ourselves asking to speak with a manager to express our concerns and frustration. At no point during the 65 minutes from the time we placed our order did our server or a manager let us know that the kitchen may have been running a bit behind or apologize for the wait or offer to remedy the situation. Once the remaining food came there were several issues. The Caesar salad had lettuce that was brown and wilted while the grilled chicken on top was ice cold. The loaded Mac and cheese along with the pulled pork sandwich arrived at room temperature. The pirogies served were frozen Mrs T’s which could have been purchased from a grocery store and made at home. Poor service, communication, and execution. Unbelievable.
   

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2. S

   Shannon

   Philadelphia2 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The waitress took forever and was not extremely busy. The Ferris wheel lousy especially the fatty bacon bites. Save your money. Food was nothing great. Would have rather of gotten food from the stands around the park.
   

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3. S

   Sandra

   Philadelphia2 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Was disappointed the chocolate bbq wings were taken off the menu - whole reason we came back
   

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4. N

   Neil

   Pittsburgh1 review

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Not busy when we ate (5 people), Service was slow and Waitress disappeared for 15 mins until we asked the hostess to go find her so we could get the 2nd half of our drink order. Food was so-so but with an exec chef on staff and high prices, I do expect better. We’ve been here many times and while it’s rarely like this, it will give us pause in the future. We can have a similar experience for a lot less money at Red Robin nearby.
   

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5. R

   Ramona

   San Diego1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love coming here with my husband and we brought my daughter for the first time.
   

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6. S

   Sienna

   Philadelphia1 review

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   had a super kind server!! great food/portions with good price!! Loved the sampler!
   

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   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi Sienna, Thank you for your wonderful review! We’re so glad to hear you enjoyed the food, portions, and value, especially the sampler. We’ll be sure to share your kind words with your server, they’ll be thrilled to know their friendly energy made a positive impact. We appreciate your feedback and look forward to welcoming you back soon!
   

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7. J

   Jacqueline

   New York City53 reviews

   5.0

   Dined on May 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The waitress Megan was AMAZING!!! We loved her! Thank you Megan for a great dining experience!!
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi Jacqueline, Thank you for your fantastic review! We’re so happy to hear that you had a great dining experience and that Megan made such a positive impact. We’ll be sure to pass along your kind words to her, she’ll be thrilled! We truly appreciate your feedback and hope to welcome you back for another wonderful visit soon!
   

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8. K

   Kyle

   Poconos1 review

   5.0

   Dined on May 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing place! Great food and great atmosphere. Thanks for everything!
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi Kyle, Thank you for the fantastic review! We’re so happy to hear you enjoyed the food, atmosphere, and overall experience. We’ll be sure to pass along your shoutout to Melrose, she’ll be thrilled to hear your kind words. We appreciate your support and look forward to welcoming you back soon for another amazing experience!
   

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9. N

   Nick

   Philadelphia2 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waitress Renee was fabulous! She offered authentic and sincere conversation, and was helpful and considerate. We loved the creative chocolate spin with the food and felt is was well balanced between sweet and savory. We enjoyed out meal.
   

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   The Chocolatier Restaurant + BarResponded 3 days ago

   Hi Nick, Thank you for your wonderful review! We’re so glad to hear you enjoyed your meal and the creative twist on the food. It’s great to know that Renee made such a positive impact on your experience, she’ll be thrilled to hear your kind words. We appreciate you highlighting the ambiance and the overall vibe, and we look forward to welcoming you back for another great visit soon!
   

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10. W

    WILLIAM

    San Francisco6 reviews

    5.0

    Dined on April 27, 2025

    1. Overall 5
    2. Food 5
    3. Service 2
    4. Ambience 2

    The food was great but you make a reservation and have to wait 55 mins for a table even through empty tables
    

    The Chocolatier Restaurant + BarResponded 3 days ago

    Hi William, Thank you for your feedback. We’re so glad to hear you enjoyed the food, but we’re sorry to hear about the wait and the issues with seating. We understand how frustrating it can be to have a reservation but still wait for a table. We’ll review our seating and reservation process to ensure this doesn’t happen again. We appreciate you bringing this to our attention and hope to provide you with a smoother experience on your next visit.
    

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