The Chocolatier Restaurant + Bar

Reseñas de The Chocolatier Restaurant + Bar de comensales del restaurante. Basadas en valoraciones recientes.

1. C

   Clinton

   Columbus2 reseñas

   2.0

   Comieron hace 1 día

   1. Global 2
   2. Comida 1
   3. Servicio 2
   4. Ambiente 3

   I had been looking forward to dining here for some time now, knowing it was an upscale venue in Hersheypark with some unique dishes. I took my wife for Mother’s Day, along with our teens. We had reservations and were seated without any surprises. It was a little crowded for being a light day in the park. The pierogie appetizer was good, with lots of cheese sauce. Unfortunately, that we the last dish that we would find tasty. My son’s Heath Encrusted Salmon was over cooked with the topping burnt and fish dry and rubbery. My chicken and waffles was dry and I had to request syrup. The breading seemed think and not fresh, the waffle was flaky and fell apart. My daughter Mac abs cheese was just ok. My wife’s salad, well it is a salad, but just average with some wilted greens. The fondue at the end was nice with good portions. Chocolate was very good and rich. Based on the 150 dollar bill, I had so much buyers remorse after eating the food. We had to stop and grab a bite on the way home because the food was just that bad. Despite long absences of our waitress I still left her 25 percent, because she was a gracious kind person. If I did go here again, I would only grab dessert or maybe try a burger, the burgers being brought out looked better than the entrees we had.
   

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2. P

   Patti

   Filadelfia1 reseña

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our server was Emma and she was excellent.. very kind and attentive
   

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3. J

   Jason

   Filadelfia2 reseñas

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 3

   First time after 25 years of adult dining out to eat...we walked out on our meal. Got txt table was ready at 6:48 and were quickly sat. Waited 10 minutes to see our server, which was fine, we immediately ordered dinner and ice teas. Saw our server for ice tea and water, a refill, a check in, an update that at 7:40 our food was finally almost done (which was just 3 simple things), at 8pm, with not even seeing our server in the restaurant, we walked out. Told the hostess we had to go. No idea if our dinner was ever coming. Very disappointed. It was not that busy and the tables to our immediate right and left had the same luck.
   

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4. J

   Justin

   Nueva York1 reseña

   1.0

   Comieron hace 2 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Thought our last visit a few weeks ago was a fluke but apparently not. The first 5-6 times we ate here over the last 3 years everything was fantastic from the service, experience, quality of food, everything. To say that our visit today was appalling is the nicest way I can put it into words. Our table of 5 ordered 2 appetizers, 2 salads, 2 adult entrees, and 1 kids entree. The first side salad came out in a reasonable amount of time and tasted fresh. That’s where the pleasant experience ends outside of having some of our glasses of water refilled twice. We sat there with no appetizers, no second salad, and no entrees (both kid’s and adult) for 50 whole minutes before our server came over and asked if we were “okay”. During this check-in we asked how much longer our food would take to which we were told “I’m not sure, hopefully it will only be another few minutes. That’s why I was coming over to ask if you are all okay.” We then asked if it was possible to just get our son his meal as he was patiently waiting for 50 minutes for chicken fingers and fries. While bringing the kids meal over we were assured again that the appetizers and remaining food that was missing should be out shortly. Another 15 minutes went by before we had to walk up to the hostess ourselves asking to speak with a manager to express our concerns and frustration. At no point during the 65 minutes from the time we placed our order did our server or a manager let us know that the kitchen may have been running a bit behind or apologize for the wait or offer to remedy the situation. Once the remaining food came there were several issues. The Caesar salad had lettuce that was brown and wilted while the grilled chicken on top was ice cold. The loaded Mac and cheese along with the pulled pork sandwich arrived at room temperature. The pirogies served were frozen Mrs T’s which could have been purchased from a grocery store and made at home. Poor service, communication, and execution. Unbelievable.
   

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5. S

   Shannon

   Filadelfia2 reseñas

   2.0

   Comieron hace 2 días

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 2

   The waitress took forever and was not extremely busy. The Ferris wheel lousy especially the fatty bacon bites. Save your money. Food was nothing great. Would have rather of gotten food from the stands around the park.
   

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6. S

   Sandra

   Filadelfia2 reseñas

   4.0

   Comieron hace 4 días

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   Was disappointed the chocolate bbq wings were taken off the menu - whole reason we came back
   

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7. N

   Neil

   Pittsburgh1 reseña

   2.0

   Comieron en 4 de mayo de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 3

   Not busy when we ate (5 people), Service was slow and Waitress disappeared for 15 mins until we asked the hostess to go find her so we could get the 2nd half of our drink order. Food was so-so but with an exec chef on staff and high prices, I do expect better. We’ve been here many times and while it’s rarely like this, it will give us pause in the future. We can have a similar experience for a lot less money at Red Robin nearby.
   

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8. R

   Ramona

   San Diego1 reseña

   5.0

   Comieron en 4 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   I love coming here with my husband and we brought my daughter for the first time.
   

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9. S

   Sienna

   Filadelfia1 reseña

   5.0

   Comieron en 3 de mayo de 2025

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   had a super kind server!! great food/portions with good price!! Loved the sampler!
   

   • 

   The Chocolatier Restaurant + BarRespuesta enviada hace 4 días

   Hi Sienna, Thank you for your wonderful review! We’re so glad to hear you enjoyed the food, portions, and value, especially the sampler. We’ll be sure to share your kind words with your server, they’ll be thrilled to know their friendly energy made a positive impact. We appreciate your feedback and look forward to welcoming you back soon!
   

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10. J

    Jacqueline

    Nueva York53 reseñas

    5.0

    Comieron en 3 de mayo de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    The waitress Megan was AMAZING!!! We loved her! Thank you Megan for a great dining experience!!
    

    The Chocolatier Restaurant + BarRespuesta enviada hace 4 días

    Hi Jacqueline, Thank you for your fantastic review! We’re so happy to hear that you had a great dining experience and that Megan made such a positive impact. We’ll be sure to pass along your kind words to her, she’ll be thrilled! We truly appreciate your feedback and hope to welcome you back for another wonderful visit soon!
    

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