The Chester

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1. OT

   OpenTable Diner

   New York Area

   1 review

   1.0

   1 review

   Dined on January 14, 2023

   overall1food1service4ambience2

   food is really really really bad. and really expensive for no reason. i think a holiday inn's room service would be better. service was good. our waiter was very kind. however, even good service can't help this awful meal. ambiance is fine but it should be, it's Meatpacking. close your eyes, throw a rock and where it lands you can have a better meal in the area.

   The ChesterResponded on February 1, 2023Thanks for your candid review. Please write to us with details at social@theghg.c om so we can look into this! We hope you'll give us another chance in the future. Regards, The Chester

   Report
2. OT

   OpenTable Diner

   New York Area

   2 reviews

   vip
   1.0

   2 reviews

   Dined on January 2, 2023

   overall1food1service1ambience1

   Restaurant was closed at the time of the reservation

   The ChesterResponded on February 1, 2023Thanks for your rating. We sincerely apologize this occurred. Please write to us with details so we can look into this and we hope you'll give us another chance in the future. Regards, The Chester

   Report
3. OT

   OpenTable Diner

   Los Angeles

   1 review

   vip
   1.0

   1 review

   Dined on January 1, 2023

   overall1food1service1ambience3

   Waited 25 minutes and had only received coffee, not even waters. Never even got a chance to order food before we ended up walking out. There were only three or four other tables in the restaurant.

   The ChesterResponded on February 1, 2023Thanks for your candid review. We sincerely apologize you did not have an ideal experience. Can you please clarify if this was during our Recovery Brunch? We do hope you'll give us another chance in the future. Regards, The Chester

   Report
4. SB

   SallyB

   Los Angeles

   8 reviews

   vip
   5.0

   8 reviews

   Dined on December 25, 2022

   overall5food5service5ambience5

   Good service and family friendly. We have eaten here multiple times

   The ChesterResponded on February 1, 2023Hi SallyB, Thanks for your wonderful review. Happy to hear you always have a great time with us. We look forward to seeing you on your next visit! Regards, The Chester

   Report
5. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined on December 25, 2022

   overall2food1service2ambience3

   Food was insanely overpriced. Everything we ordered was over cooked and dry and under seasoned. The entire building smelled like a gas leak, the restrooms are up a flight of stairs and the door to the restroom doesn’t close because there is an extension cord running lights from the hallway. Waitress was super helpful, ambiance was super cute but everything else was SUCH a bummer and so expensive. We were not guests at the hotel.

   The ChesterResponded on February 1, 2023Thanks for your review. We are sorry to hear you did not have an ideal experience. We hope that you'll reconsider giving us another chance in the future. Regards, The Chester

   Report
6. M

   Maria

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined on December 18, 2022

   overall5food5service5ambience5

   Watched the World Cup Final there for hours and it was fabulous!

   The ChesterResponded on February 1, 2023Hi Maria, Thanks for your wonderful review. So glad you had fun and we hope you'll visit us again! Regards, The Chester

   Report
7. PF

   PhiladelphiaFoodie

   Philadelphia

   9 reviews

   5.0

   9 reviews

   Dined on December 17, 2022

   overall5food5service5ambience4

   Christmas family dinner. Fun and relaxed. Food was great. Service excellent.

   The ChesterResponded on February 1, 2023Hi PhiladelphiaFoodie, Thanks for your amazing review. So glad to hear you had an excellent Christmas family dinner with us and we hope to see you again soon. Regards, The Chester

   Report
8. OT

   OpenTable Diner

   Atlanta

   4 reviews

   vip
   5.0

   4 reviews

   Dined on December 17, 2022

   overall5food5service5ambience5

   Great food great service!

   The ChesterResponded on February 1, 2023Thanks for your lovely review! Happy to hear you had a great time. We hope you visit us again soon! Regards, The Chester

   Report
9. A

   Anabananananana

   New York Area

   39 reviews

   vip
   4.0

   39 reviews

   Dined on November 24, 2022

   overall4food4service3ambience5

   The Thanksgiving special was truly a small plate; overpriced and it could be better, more generous. The $10 dessert was delicious. Not a place for celebration, it’s more a “bar” kind of place.

   The ChesterResponded on December 1, 2022Hi Anabananananana, Thank you for your review. We're glad that overall you enjoyed your time with us, and we hope you'll have a much better experience in the future! Regards, The Chester

   Report
10. WC

    WillC

    Seattle

    4 reviews

    5.0

    4 reviews

    Dined on November 10, 2022

    overall5food5service5ambience5

    This was my 3rd time at The Chester for a business dinner and they did not disappoint. The first time was a larger group dinner on the outdoor patio, with the 2nd & 3rd visits w/ smaller groups. The service and food were both great! On one of the visits, we even had a chance to sit outside on an unusually warm evening in Nov (this is a late post!). As with many places in NY, The Chester is a great location for people watching and just enjoying watching life around you walk by as you enjoy everything this place has to offer. The Chester will forever be my go to spot.

    The ChesterResponded on February 1, 2023Hi WillC, Thank you so much for your amazing review. We're so glad you always have a pleasant time with us and we look forward to welcoming you back! Regards, The Chester

    Report
11. AW

    AmyW

    Austin

    1 review

    1.0

    1 review

    Dined on October 16, 2022

    overall1food1service3ambience2

    We ordered the steak and chimichurri and were told AFTER the steak arrived that they were out of chimichurri. We ordered WATER and were told that the “big bottles were in the basement so it would be awhile” and awhile meant never as we went the whole meal without water. Still charged for everything with no apology other then the housewives were staying at the hotel and ordering a lot of food. Honestly have no words. Ordered an iced tea which arrived AFTER we finished our meal. $250 and 3.5 hours later and I can safely say it was the worst dining experience of my life. Shame on this restaurant.

    The ChesterResponded on December 1, 2022Hi AmyW, Thanks for your review. We sincerely apologize you had this experience. Please write to us as we'd like to make this right. Regards, The Chester

    Report
12. EM

    EmilyM

    San Francisco

    1 review

    vip
    2.0

    1 review

    Dined on October 16, 2022

    overall2food1service1ambience2

    Service was terrible, food was bad. I never write bad reviews but this was horrible.

    The ChesterResponded on December 1, 2022Hi EmilyM, Thanks for your candid review. We're sorry to hear you did not enjoy your visit with us. Please write to us to let us know details so we can improve. Regards, The Chester

    Report
13. OT

    OpenTable Diner

    New Orleans

    14 reviews

    vip
    5.0

    14 reviews

    Dined on September 11, 2022

    overall5food5service5ambience5

    Large TV’s and fun atmosphere- perfect for meeting friends!

    The ChesterResponded on September 23, 2022Thank you for your amazing review. We completely agree! We strive to be the perfect meeting spot. We hope to see you around again soon. Regards, The Chester

    Report
14. LS

    LauraS

    New York Area

    26 reviews

    vip
    2.0

    26 reviews

    Dined on September 4, 2022

    overall2food2service1ambience4

    Other than one guy who filled our water glasses and moved an umbrella to keep off the sun, service was nonexistent. Nobody cleaned debris from a previous diner from the table, brought silverware until asked, and started to put our entrees on the table without clearing away the dirty plates from our appetizer. I do think the problem with the service was they appeared short staffed and the bus boys/runners appeared to no training at all. The food was forgettable and despite the very nice outdoor seating, it is unlikely we will return.

    The ChesterResponded on September 8, 2022Hi LauraS, Thank you for your review. We're sorry to hear you had this experience and we are constantly working on improving. We do hope you'll reconsider and give us another chance in the future. Regards, The Chester

    Report
15. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on August 23, 2022

    overall1food1service1ambience1

    Food was terrible and drinks were ridiculously expensive.

    Report
16. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on August 13, 2022

    overall1food1service1ambience1

    I’d like to preface this message by saying that I have never written into a restaurant or establishment to complain about the service. I am a 27 year old woman, and quite frankly, I have better things to do with my time. However, my experience at The Chester restaurant was hands down the most disrespectful and terrible dining experience I’ve ever had. Hostess at the front was extremely rude. Food was bad. Drinks were wrong. Service was so slow. I wouldn’t wish this dining experience on my worst enemies. Awful. I wish I could rate this place a 0/5.

    Report
17. L

    Lindsay

    Chicago

    1 review

    vip
    4.0

    1 review

    Dined on June 26, 2022

    overall4food4service5ambience4

    I previously left an unhappy review for The Chester because I had two poor experiences there in one week. Since then, the team at The Chester has reached out to me personally and has been extremely generous. Donny and Mickey in particular were amazing. Mickey was so attentive our entire stay. Donny visited our table a few times to check in on us as well. So kind, helpful and made our third experience there very enjoyable. We will be back again!

    Report
18. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on June 12, 2022

    overall3food4service1ambience5

    Did not see a waiter for 30 minutes after being seated.

    The ChesterResponded on June 14, 2022Thank you for your review! We sincerely appreciate you feedback. Regards, Gansevoort Meatpacking

    Report
19. OT

    OpenTable

    Pittsburgh

    1 review

    1.0

    1 review

    Dined on June 11, 2022

    overall1food3service1ambience3

    Food was good, but bad service. Servers did not refill waters or ask for additional drinks without having to find them to ask. Manager was impolite as well.

    The ChesterResponded on June 14, 2022Hi, thank you for bringing this to our attention. We regret to hear of any inconvenience experienced during your stay and we will alert the appropriate departments to address this moving forward. Please reach out using the contact info found on our website - we would love to find out more details and hopefully make it up to you. Regards, Gansevoort Meatpacking

    Report
20. OT

    OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined on May 23, 2022

    overall2food3service1ambience3

    Service was very slow even if the place wasn’t packed or crowded. Food was cold

    The ChesterResponded on May 25, 2022Hi, thank you for sharing your feedback. Your review is important to us and will be shared with the appropriate departments to help improve our service. Regards, Gansevoort Meatpacking

    Report
21. G

    Garrison

    Washington DC

    11 reviews

    vip
    1.0

    11 reviews

    Dined on May 15, 2022

    overall1food1service4ambience4

    My entree salad was beyond tiny. It is absurd to charge what they do for so little lettuce.

    The ChesterResponded on May 16, 2022Hi Garrison, thank you for bringing this to our attention. We regret to hear of any inconvenience experienced during your stay and we will alert the appropriate departments to address this moving forward. Please reach out using the contact info found on our website - we would love to find out more details and hopefully make it up to you. Regards, Gansevoort Meatpacking

    Report
22. DS

    DanielS

    1 review

    1.0

    1 review

    Dined on May 14, 2022

    overall1food1service1ambience1

    We made a reservation, got a call in the morning to confirm, show up on time, and are told that there are no tables for us. terrible experience.

    The ChesterResponded on May 16, 2022Hi DanielS, thank you for bringing this to our attention. We regret to hear of any inconvenience experienced during your stay and we will alert the appropriate departments to address this moving forward. Please reach out using the contact info found on our website - we would love to find out more details and hopefully make it up to you. Regards, Gansevoort Meatpacking

    Report
23. DB

    DevalB

    New York Area

    3 reviews

    vip
    2.0

    3 reviews

    Dined on April 13, 2022

    overall2food2service3ambience3

    Won’t go again. The food is mediocre. There are better places in Meatpacking.

    The ChesterResponded on April 18, 2022Hi DevalB, thanks for your review. We are working to improve the guest experience based on your feedback. Please reach out to us directly so we can personally look into your experience. We regret to hear that you did not have an ideal visit and hope you give us another chance in the future. Regards, Gansevoort Meatpacking

    Report
24. PD

    PopiD

    1 review

    5.0

    1 review

    Dined on March 26, 2022

    overall5food5service5ambience5

    Lovely low key setting with incredible food and an amazing staff!

    The ChesterResponded on March 28, 2022Hi PopiD, thank you for your kind review. We're glad to hear you enjoyed the food + service. We hope you visit again soon! Regards, Gansevoort Meatpacking

    Report
25. EL

    Epicurean4Life

    New York Area

    4 reviews

    vip
    1.0

    4 reviews

    Dined on March 24, 2022

    overall1food1service1ambience1

    We showed up for a Table of 6, which I had reserved several days before, and they didn’t have anything available for us because of a private party. Absurd.

    Report
26. MM

    MollyM

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on February 24, 2022

    overall3food3service3ambience2

    The pics & front desk clerk presented Chester as an exclusive dining experience where I was lucky to get a table, even as a hotel guest. The food was fine & our waitress was really nice but it was more of a sports bar atmosphere than a restaurant & far from fine dining.

    The ChesterResponded on February 28, 2022Hi MollyM, thank you for taking the time to leave a review after your recent visit. We hope to have the chance to welcome you back soon! Regards, Gansevoort Meatpacking

    Report
27. JU

    JuanU

    New York Area

    1 review

    4.0

    1 review

    Dined on February 13, 2022

    overall4food4service4ambience4

    I was expecting it to be exactly like it website. Dress code specifically said no athletic wear. So my girlfriend and I was dressed up. Jacket shoes, girlfriend beautiful dress. When we arrive everyone is dressed in athletic wear. Love the place but disappointed with the dress code.

    The ChesterResponded on February 15, 2022Hi JuanU, thank you for the review + feedback. We regret to hear about your experience. We hope to have the chance to welcome you back for a much more memorable experience! Regards, Gansevoort Meatpacking

    Report
28. OT

    OpenTable Diner

    Chicago

    7 reviews

    vip
    3.0

    7 reviews

    Dined on February 12, 2022

    overall3food2service5ambience1

    The food is mediocre. Skip the wine menu. It’s really a beer and burger place full of Bros. Our Server was really lovely.

    The ChesterResponded on March 2, 2022Hi, thank you for taking the time to leave a review after your recent visit. We hope to have the chance to welcome you back soon! Regards, Gansevoort Meatpacking

    Report
29. L

    Lovetoeat

    New York Area

    10 reviews

    4.0

    10 reviews

    Dined on January 14, 2022

    overall4food4service4ambience4

    Food was good. Had the flat bread with fig n prosciutto. Dinner was penne a la vodka with chicken and shaved Parmesan, beef and veggie burgers was liked by the others.

    The ChesterResponded on January 19, 2022Hi Lovetoeat, thank you for the great review. We're so happy to hear you enjoyed the flat bread, the fig + prosciutto is one of our favorites! We hope to welcome you back soon! Regards, Gansevoort Meatpacking

    Report
30. OT

    OpenTable Diner

    Seattle

    1 review

    5.0

    1 review

    Dined on December 31, 2021

    overall5food5service5ambience4

    Loved the service and the food was chef’s kiss! Completely recommend

    The ChesterResponded on January 3, 2022Hi, thank you for the amazing review. We hope to welcome you back soon! Regards, Gansevoort Meatpacking

    Report
31. OT

    OpenTable Diner

    New York Area

    11 reviews

    vip
    1.0

    11 reviews

    Dined on December 25, 2021

    overall1food5service1ambience1

    What would have been an otherwise great meal was ruined by the rude host who told us that the terrace booths were only available to reservations and after I told him that I had one corrected me that they were only available to parties of more than 6. After leaving I got to see multiple of these booths with parties of just 2. The arrogance of the host only made it worse. It’s sad because the food was great and the waiter I had was super sweet.

    The ChesterResponded on December 28, 2021Hello, thank you for taking the time to write a review. This is not the experience we strive to provide here at The Chester. We hope you give us a chance to welcome you back in the future for a much more memorable experience. Regards, Gansevoort Meatpacking

    Report
32. BA

    BeAboveIt

    Los Angeles

    14 reviews

    2.0

    14 reviews

    Dined on November 25, 2021

    overall2food2service2ambience2

    We went to the Chester for Thanksgiving dinner; an advertised pre-fixe dinner. This post isn’t about customer service as it was TG and I understand staffs are short and people call in sick or simply don’t wanna work, thus we’ll leave the average service rating here. However, if you advertise a TG prefixed dinner and it’s the ONLY thing you can get, it should be good or at least decent. The actual choices for the dinner weren’t bad, there were good traditional selections, i.e, turkey, stuffing, cranberry sauce, etc. The entire plate of food felt/tasted like it had been sitting on the counter for 20 minutes. It’s ok if the food isn’t home cooked like you’re used to but it should at least be hot. That’s just effort. There was no gravy served with the dinner, when we asked for more gravy, they brought a container of orange oil - it was disgusting. And it came 15 minutes after we asked for it. The only thing that saved the dinner was the dessert which was actually pretty good (choices were apple or pecan pie) It would have been really good if the a la mode that was advertised actually came with the dessert :) Finally, the check came for our dinner of 4 and the 20% tip was INCLUDED. Overall, not a good experience at all at the Chester, will never eat there again.

    The ChesterResponded on December 28, 2021Hello BeAboveIt, thank you for taking the time to write a review. We regret to hear about your experience and hope you give us a chance to welcome you back in the future for a much more memorable experience. Regards, Gansevoort Meatpacking

    Report
33. R

    Robbie

    London

    23 reviews

    vip
    4.0

    23 reviews

    Dined on November 23, 2021

    overall4food5service3ambience3

    Food was great, unfortunately they have no idea of timing, our mains arrived before we had finished our starters. The inside is big but we were all sitting in the terrace, which did have heaters but the roads were being dug up so very noisy. They opened at 12, we arrived at 12:15, no one was ready. Not sure I would eat there again.

    The ChesterResponded on December 28, 2021Hi Robbie, thank you for taking the time to leave a review after your recent visit. We hope to have the chance to welcome you back soon! Regards, Gansevoort Meatpacking

    Report
34. r

    roslynneighbor

    New York Area

    31 reviews

    vip
    2.0

    31 reviews

    Dined on November 21, 2021

    overall2food3service3ambience4

    Patio was not heated as in other reviews Coffee was cold, waitress brought the wrong salad And they "forgot" to tell Open table we dined there. But like the other reviews the outdoor patio was very nice

    The ChesterResponded on December 28, 2021Hi roslynneighbor, thank you for taking the time to leave a review after your recent visit. We hope to have the chance to welcome you back soon! Regards, Gansevoort Meatpacking

    Report
35. TF

    ThaiFiend

    New York Area

    94 reviews

    vip
    4.0

    94 reviews

    Dined on October 10, 2021

    overall4food5service5ambience4

    We had an early brunch outside on a Sunday, on covered heated patio. It was raining but the patio was warm and dry. We had Avocado toast, Florentine omelettes, French toast, egg sandwich, eggs with duck sausage; all guests reported delicious food with large portions. Bloody Mary was excellent, they were out of cardamom soda for lavender cocktail. There is street parking nearby, at least on a Sunday. 2 blocks from Chelsea market, close to little Island, Google HQ and many upscale shops. Note some streets nearby are closed for pedestrian traffic and not marked on Google Maps

    The ChesterResponded on October 12, 2021Hi ThaiFiend, thank you for taking the time to leave a review after your recent visit. We're happy to hear you enjoyed the setting, the food + the drinks! We hope to welcome you back soon! Regards, Gansevoort Meatpacking

    Report
36. s

    sonhomeu01

    New York Area

    75 reviews

    vip
    4.0

    75 reviews

    Dined on September 30, 2021

    overall4food4service5ambience4

    The service was wonderful! The server was a kind, energetic and lovely person and really made our night. The food (especially the truffle fries!) and drinks were great too. I was just turned off by the mice running around our feet and around us. I know it is NYC and we were sitting outdoors on the street, but it was creepy and we were afraid they would touch us.

    The ChesterResponded on October 5, 2021Hi sonhomeu01, thank you for taking the time to leave a review after your recent visit. We're happy to hear you enjoyed the food, drinks + service despite the sighting of the little Meatpacking mouse! We hope to welcome you back soon! Regards, Gansevoort Meatpacking

    Report
37. B

    Buckheitl11

    Philadelphia

    35 reviews

    4.0

    35 reviews

    Dined on September 30, 2021

    overall4food4service5ambience4

    Our server was the absolute best! She was found the perfect balance of letting my friend and catch up but she never made us feel neglected either. The food was also delicious- I definitely recommend the truffle fries!

    The ChesterResponded on October 5, 2021Hi Buckheitl11, thank you for your kind review. We're happy to hear you enjoyed your visit! The truffle fries truly are delicious! We hope to welcome you back soon! Regards, Gansevoort Meatpacking

    Report
38. J

    Jggjd

    1 review

    3.0

    1 review

    Dined on September 26, 2021

    overall3food2service3ambience2

    Basic food. They don’t do much to make it special.

    Report
39. OT

    OpenTable Diner

    San Francisco

    1 review

    1.0

    1 review

    Dined on August 20, 2021

    overall1food5service1ambience4

    Service was horrible. Our waitress would walk off every time we tried to order and we had to get up at the end to pay at the front.

    The ChesterResponded on August 23, 2021Hi, we regret to hear about your experience. We do hope that you allow us the opportunity to redeem ourselves and return to have a much more memorable experience. Regards, Gansevoort Meatpacking

    Report
40. HG

    HaileyG

    New York Area

    17 reviews

    vip
    4.0

    17 reviews

    Dined on July 24, 2021

    overall4food5service4ambience3

    The best espresso martinis and great food.

    The ChesterResponded on July 30, 2021Hi HaileyG, thank you for your amazing review. We're so happy to hear you enjoyed the food + our delicious espresso martini! We hope to welcome you back soon in the future! Regards, Gansevoort Meatpacking NYC

    Report