The Chateau - Norwood

The Chateau - Norwood reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Robert

   Greater Boston10 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great, special thanks to waitress Kristen!
   

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2. K

   Kristina VIP

   San Francisco7 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful , great service , delicious food, nice and quiet atmosphere
   

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3. J

   Joseph

   Greater Boston46 reviews

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a nice Saturday night out at the Chateau. Both the food and service was great!
   

   The Chateau - NorwoodResponded on April 2, 2025

   Thanks, Joseph! We're thrilled to hear you had a great Saturday night with us. Nothing makes us happier than knowing both the food and service hit the mark. Looking forward to your next visit to Norwood!
   

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4. K

   Kristina VIP

   San Francisco7 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, pleasant atmosphere, delicious food
   

   The Chateau - NorwoodResponded on April 2, 2025

   Thank you, Kristina! We're so glad you enjoyed the service, atmosphere, and food—three things we truly pride ourselves on at The Chateau Norwood. We appreciate your visit and hope to see you again soon!
   

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5. r

   rahul

   Richmond22 reviews

   4.0

   Dined on March 17, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Family owned, good quality food. Appetizer was to come after enter so we cancelled it.
   

   The Chateau - NorwoodResponded on April 2, 2025

   Thanks, Rahul! We appreciate your kind words about our family-owned roots and food quality. Sorry to hear there was a mix-up with the timing of your appetizer—we’ll share that with our team to help us improve. Hope to welcome you back again soon for a smoother experience!
   

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6. M

   Michele

   San Francisco3 reviews

   4.0

   Dined on March 11, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Went to lunch with my father and was a lovely time. Staff kind and attentive. Food very good.
   

   The Chateau - NorwoodResponded on March 18, 2025

   Thank you, Michelle! We’re so glad you and your father had a lovely lunch with us. It’s wonderful to hear that our staff made you feel welcome and that you enjoyed your meal. We appreciate your kind words and hope to see you both again soon!
   

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7. K

   Kristina VIP

   San Francisco7 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, appearance of the dining room , good food
   

   The Chateau - NorwoodResponded on March 6, 2025

   Thanks for your feedback, Kristina! We're happy to hear you enjoyed the great service, inviting atmosphere, and delicious food at The Chateau Norwood. We appreciate your support and hope to welcome you back again soon! 😊🍽️
   

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8. E

   Edward VIP

   Greater Boston6 reviews

   4.0

   Dined on January 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We’ve been going to Chateau for many years. Entrees were good, broccoli looked and smelled less than fresh (was it frozen?). Service was good (Kristen). Given the prices, we would expect fresh vegetables, which we’d find at similar restaurants with comparable prices.
   

   The Chateau - NorwoodResponded on January 17, 2025

   Thank you for your feedback, Edward. We’re so glad you enjoyed your entrees and received great service from Kristen. We apologize that the broccoli didn’t meet your expectations—your concerns about freshness are important to us, and we’ll share them with our kitchen team to address. We value your longtime support and appreciate your input as we strive to ensure every part of the dining experience matches the quality our guests deserve. We look forward to seeing you again soon!
   

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9. J

   John

   Greater Boston16 reviews

   3.0

   Dined on January 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   We always enjoy our meals there. This trip however we thought the wait service was very poor. Our meals were delivered cold. We requested water and didn’t get it until after we finished our main meal. We were never asked if we would like more coffee or tea. We will go back in the future hoping we don’t get the same service. We do also go to the restaurant in Norton and enjoy it there by the lake.
   

   The Chateau - NorwoodResponded on January 17, 2025

   Thank you for your feedback, John. We’re sorry to hear this visit didn’t meet your usual expectations. It’s disappointing to know the service fell short, and we sincerely apologize for the cold meals and delays in meeting your requests. We’re glad to hear you’ve enjoyed dining with us in the past, and we’re committed to ensuring your next visit reflects the quality and hospitality you’ve come to expect from us here at The Chateau. Your feedback will be shared with our team as we work to improve. We look forward to welcoming you back soon for a better experience.
   

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10. J

    Joe VIP

    Greater Boston19 reviews

    1.0

    Dined on January 11, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    First time we've ever walked out hungry. Server was very polite but seemed overwhelmed. For a short time, we were his only table. Never got our appetizer or meals. Meanwhile, a family of 6 who came 30 minutes after us got their meals. Decided to leave when another waitress trying to help him out came over and asked what we ordered.
    

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