The Chateau - Franklin

The Chateau - Franklin reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jim

   Greater Boston3 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always great food here. Brian was an awesome waiter.
   

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2. C

   Christopher

   Greater Boston9 reviews

   3.0

   Dined on May 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   We went on Mother’s Day. The restaurant was half full and there were 3 parties that were waiting to be seated. The hostess was very frazzled, you’d think that she was dealing with a packed house. Another young lady employee came to ask her a question about someone calling for a reservation and she snapped at the poor girl, I felt terrible for her. Not a good way for an employee to treat another, especially in front of customers. She sat us at 5:45 with a lunch menu. We had Erik as our server and he was excellent and corrected the menu issue. He was friendly and personable. He answered our questions about the menu and was very helpful. He checked up on us without being over bearing, I’ve been going to the chateau (nocerras)since the 90’s, the food has definitely slipped. It doesn’t taste fresh like it once did. It tastes more like its from a big mass produced l restaurant chain. Not saying it’s bad, but it is not close to what it once was.
   

   The Chateau - FranklinResponded on May 12, 2025

   Thank you for your thoughtful feedback, Christopher. We’re glad to hear Erik provided excellent service and helped make things right with your menu. That said, we’re sorry the greeting at the host stand didn’t reflect the warm, welcoming tone we aim for—especially on a holiday. We also hear your thoughts on the food and truly appreciate your long history with us. Your comments are being shared with our team as we work to keep the legacy of “Nocera’s” alive in both quality and care.
   

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3. R

   Robert

   Greater Boston2 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just like the last time, we had an amazing experience. Eric was fantastic as our waiter. Very down to earth but professional. We tried different dishes from the menu and I am very particular with my Lasagna and it was amazing. My mom came with us and very hard to please when it comes to locations to eat. She is recommending the location to everyone and she is going to come back on her own. As always, Doug was amazing as well. Very friendly and professional.
   

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   The Chateau - FranklinResponded on May 12, 2025

   Thanks so much, Robert! We’re thrilled to hear your meal was a hit—especially that our lasagna lived up to your high bar. Eric and Doug will be so happy to hear your kind words; they both bring such heart to what they do. And we love that even your mom is now spreading the word! Looking forward to seeing you all again soon.
   

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4. S

   Susan

   Greater Boston1 review

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve been eating at this Chateau almost weekly for years. It’s excellent in all ways, especially the food which is consistently delicious and the friendly service.
   

   The Chateau - FranklinResponded on May 12, 2025

   Thank you, Susan! It means so much to have loyal guests like you dining with us week after week. We're thrilled to hear the food and friendly service continue to deliver—it’s exactly what we strive for with every visit. We appreciate your continued support!
   

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5. R

   Robert

   Greater Boston2 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience there was amazing. We reserved dinner on Easter. Our waitress’ name was Ivana. She did amazing. Very punctual and received the best service. Doug who the manager on came and checked on us and could not complain at all. The food was amazing. This was our first time here and we plan on coming back more often than not.
   

   The Chateau - FranklinResponded on April 23, 2025

   Thank you, Robert! We're so glad your first visit to The Chateau Franklin made for a memorable Easter. Ivana will be thrilled to hear your praise—she’s a true pro—and we’re glad Doug’s check-in helped round out the experience. From service to atmosphere to every bite, we aim to make every visit feel special, especially on holidays. We can’t wait to welcome you back again soon (more often than not!).
   

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6. J

   Jerry

   Greater Boston3 reviews

   5.0

   Dined on April 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing spot to stop for lunch! This was our first time ever to the Chateau, but definitely will not be the last! I had such a hard time deciding as so many choices that interested me! I ended up choosing the shrimp avocado bowl. I made one change to my dish and absolutely loved every bite I took! There was just too much to eat it all! Everyone else in my party enjoyed their meal just as much! We look forward to coming back!
   

   The Chateau - FranklinResponded on April 17, 2025

   Thank you, Jerry! We’re thrilled you stopped in for the first time and had such a great experience. With so many Italian-American favorites to choose from, it’s always tough to decide — but we're so glad you loved the shrimp avocado bowl! We can’t wait to have you and your party back again for another delicious meal.
   

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7. J

   Joanne

   Greater Boston14 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sometimes the noise was a little loud. We always come here for lunch . This little thing wouldn’t stop us from coming again
   

   The Chateau - FranklinResponded on April 17, 2025

   Thank you, Joanne! We’re so grateful for your continued support and happy to hear you always enjoy lunch with us. We appreciate your feedback about the noise — we’ll certainly keep it in mind. We’re already looking forward to serving you again soon!
   

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8. b

   bob

   Greater Boston8 reviews

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we had a real nice time at dinner last night. the food was excellent coming out hot, nice portions and very good taste. relaxing atmosphere, the service was excellent, our waitress was pleasant, helpful and consistent. very appreciative of the attention. we look very much to our next visit. B.D.
   

   The Chateau - FranklinResponded on April 17, 2025

   Thank you, Bob! We're so glad you had a relaxing and enjoyable dinner with us. It’s wonderful to hear you loved the hot, flavorful food, generous portions, and attentive service — that's exactly the experience we strive for. We truly appreciate your kind words and can't wait to welcome you back for your next visit!
   

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9. M

   Michael VIP

   Greater Boston36 reviews

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We have dined there several times and each time overall the restaurant seems to be on a downward turn. Wait staff waw a bit testy (perhaps the wait staff was over worked? not sure). Food was just ok, not terrible but just ok. We think we will most likely not visit soon if at all in the future.
   

   The Chateau - FranklinResponded on May 12, 2025

   Thanks for sharing your honest feedback, Michael. We’re sorry to hear your recent visits haven’t lived up to the experiences you’ve had in the past. We know consistency is key, and we’ll be looking into both the food and service concerns you mentioned. We appreciate you dining with us and hope we’ll have the chance to turn things around in the future.
   

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10. OT

    OpenTable Diner

    Greater Boston2 reviews

    3.0

    Dined on March 8, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 2

    Food was edible but nothing special . Didn’t seem Hand made . Slow service . Need more staff
    

    The Chateau - FranklinResponded on March 18, 2025

    We appreciate your feedback and are sorry to hear that your experience didn’t stand out. We take pride in our homemade recipes and warm hospitality, so it’s disappointing that we missed the mark. We understand that service speed can impact the dining experience, and we’ll share your comments with our team. We hope you’ll give us another try in the future!
    

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