Spectacular views, great food, below average service
The experience at The Celestial Steakhouse was one of a kind and will go back soon when given the opportunity. The steaks my date and I ordered were cooked to perfection, although mine was just a little more done, but did nothing to distract from the taste of the steak. The view was spectacular for the special moment of the evening. The Celestial Steakhouse was accommodating to the requests I made to make the evening special. If I know someone that wants to go out on the town or have a special evening with their significant other, I will not hesitate to recommend The Celestial Steakhouse to a person that asks!
I feel bad writing this review because it was the New Years Eve dinner service, but we expected more for the price. Our reservation was for 10pm and we arrived at 9:45pm, only to wait for 45 minutes to be seated. Knowing it was a holiday and very busy this didn't bother us nearly as much as the 30 minutes it took to even be greeted by the host. We stood in line in the cold entry hallway watching flustered employees rush past the line of people waiting to be seated. Patience comes easier once a guest has at least been acknowledged. Once seated service was very friendly and food came out quickly, but was underwhelming. I understand the hectic rush in a restaurant having worked in the industry for years, but the ambiance was lost in the frantic bustle of every employee speeding past. I felt hurried in response when addressed, and beverages were spilled at our table multiple times by waitstaff in their rush. My assumption was overbooked and/or understaffed leading to an average dinner experience I could have spent a fraction of the price on elsewhere. Beautiful view, but freezing cold table next to windows. I would return on a non-holiday hoping for a better experience.
This was the worst experience I have ever had at a fine dining restaurant. We had a reservation at 9:45 and we had to wait for a table for 45 mins. When we were finally seated we were directed to a tiny odd hall wall that you had to walk single file to even get in. The steak was good but everything else was plain and bland... like I would have rather eaten the garlic mashed potatoes at longhorn. Price was out of control for bland food. Service was awkward and just awful. I will never return. Never.
Service was so bad, I didn’t even order dinner. I was made to stand and wait in the lobby for 90 minutes, and was finally seated after 11pm for my 9:45 reservation; there was nobody working the host stand and no employees spoke to me or any of the other 15 guests also waiting there. The phone was ringing off the hook. The owner/manager finally appeared at the host stand, but sat people according to their place in the waiting line rather than by the time of their reservation. At one point he announced he had my table waiting before he knew which reservation was mine, and then made me wait again while he readied the wrong table. When I finally sat down he announced he had changed restaurant policy 48 hours before my reservation: now everyone must order off the $75/person fixed menu. I said I would’ve gladly eaten at steak at 9:45, the time of my reservation. But it was 11:30 before the waitress brought our first drinks and readied herself to take our food order - and I can’t eat a 3-course meal and steak at 11:30pm. The owner/manager lectured me and my entire table, faulting us and his other guests for expecting our reservations to be kept, snapping that he was VERY BUSY!, telling us we had no business choosing our own food after his last-minute choice to fix the menu, and that we should be thankful we got to sit down at all rather than being upset at our wait of 90 min past our reservation. We paid for our single drinks and left without ordering. Long story short, I will absolutely not return to The Celestial until it’s under new management - hands-down worst customer service experience I’ve had at any Cincinnati restaurant, gas station, or fast-food drive thru.
We had a reservation for 9:15. Did not get seated until almost 10. Place seemed dirty. Waiter was polite. It has changed a lot since we were there last. More run down.
Service was terrible, band from lounge made the entire room buzz, had to return my steak due to it be butterflied and over done- my husbands went cold in the process. Half way through our meal before we received our wine. And creme brulee was served with a fork, but the server said she "might be able to find a spoon." Gratuity was automatically added, so there was no way to even make a statement about how poor our evening was... not what I would expect for a dinner for 2, at a total of $250.
Would not recommend
Food was better than average, atmosphere was terrific, with a great view, but the service is as advertised in other reviews. That is to say not very attentive at all. I would attribute this to the fact that we were forced to give a 20% gratuity on a party of only 5, but in reading past reviews, the level if service is constantly mediocre.
Our New Year's Eve dinner was superb and the service was excellent. This is such a beautiful dining venue with a beautiful view and a long standing tradition. This restaurant does need a facelift and it would serve the owners well to do it sooner than later.
First of all, I wanted to say that we were so excited to try this place on nye only to leave speechless and disappointed .
The only good thing about this place was the view. The carpet had stains and the wood looked as if it hadn’t seen pledge in 30 years.
The service ... we were seated at a great little table. The server appeared quickly and pointed out the wine list and menu which was pretty straightforward. After taking our order, the server must have been practicing for his next job as an illusionist because that’s all he was, an illusion. The guy didn’t care about us in the slightest. After our food was dropped off, not once did he stop by our table to check on us. After over an hour, I had to go find the owner and tell him that we needed our check and that no one had stopped by. He wasn’t even apologetic. Just when I thought things couldn’t get worse, they did...
The food ... she had a filet and I had a strip. Her filet was grossly undercooked which would’ve been fine had the server stopped back to correct it. My strip was delivered and I was confused, I though I had mistakenly been given a pile of charcoal. The only thing that we enjoyed was the cheesecake and the red potatoes. We asked for our food to be boxed and we were given a plastic snap container that you’d find at the salad bar at Kroger. At a place like that, one could assume that they would box our food for us given the atmosphere and the price we were paying
Gratuity was added to our check which was only a party of two. The guy didn’t care about us because he knew he was getting paid regardless. So, if you want mediocre food and service that is worse than the local Waffle House, then this is the place for you.
* I was refunded my gratuity after talking to the owner a few days later. I worked as a server and I know what to expect. I wasn’t given even basic service.
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The Incline: located above the lounge, seats 20-60 guests. The Berkshire: Located in the main dining room, seat 10-26 guests. The Cambridge: Located in the main dinning room, seats 10-24 guests. The Ascott: located in the main dinning room, seats 6-10 guests.View Private Dining Details