The Capital Grille - NY - Rockefeller Center
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Probably the worst dinner I have had in a long time. Although I believe it was our server Anthony and not the restaurant itself. My wife and I like to take our time at dinner and hate it when the main course is delivered as they take away the appetizer. I have been to many Capital Grills before and have always been happy.
So, as with the other restaurants I had a specific conversation with the waiter and requested that he not put in the order for our main course until we ask him to. It usually takes about 7 to 15 minutes once we tell them to go head. On this visit we finished out salads and we requested him to put in the main course. 2 minutes later it arrived. The plates were hot but the steaks were at room temperature. So were the sides. It became obvious that he had put the order in with the rest of the meal and the steaks were just sitting under a heat lamp until we asked for them.
I complained and had them take mine back to re heat it. It came back just slightly warmer. Nothing like eating a barley warm NY Strip. The manager never came to the table although our waiter said he was told of the issue. As a apology they did not charge us the $30 for the salads.
The bill was still $260 with a $80 bottle of wine. I was there to have a good meal that was going to cost me about $350 with tip. The $30 for “ free” appetizer didn’t concern me. What bothered me was the poor service and lack of concern by the management.
Lots of places to eat out in NYC, I would recommend not wasting your money here. Perhaps another Capital Grill is a better choice. I know the ones in Orlando, Stamford CT are always good and had always been happy there, it seems it’s this one that’s a issue.
Great food- friendly professional service , that went out of their way to make your evening special. However, be aware this is even by NYC standards an expensive dinner as everything is al la carte.
This is my second time coming there to eat and I honestly love it.
Jose was a wonderful waiter who made the evening special for us : )
Everything was perfect, food delicious, server Nick was attentive and personable. We sat in small back room off of the bar area and it was very private and quiet. Celebrated our anniversary, we received a card, a rose and complimentary dessert. What more could you ask for? Overall great experience!
Great service and the food was perfect as expected.
The food is simply amazing! The Chef recommendations were great and our server Josue was very attentive, pleasant and knowledgable.
ED SULLIVAN IS THE BEST!!!!
Food and service was excellent. It was my first time visiting this place and I would say it was a bit “old” for my taste but the food and service were impeccable so not complaints. Probably would be better for a family not a young couple like us.
Had a great Valentines dinning here. Will visit again.
Unfortunately in plain English it sucked !
I know it was Valentines Day and they were busy but no excuse for terrible service and food that was just as bad.
My wife and I usually seek out Capital Grille when we travel and have been to at least 5-6 states with them
In the past we have always loved the experience
Our last two experiences not so much, one was at the Palm Beach Gardens location and this one in NYC
We wrote a negative review for the Gardens location and never even received a response from that restaurant. We used to eat at that location almost every Friday night but not anymore.
I think the chain is on the decline and not keeping with their past standards
Our wedge salads the lettuce was yellow, our ribeye steak was supposed to be with the Kina Crusted option and was not and tasted only from salt and the garlic spinach had no taste at all.
Very disappointing experience!
It was amazing! Our waiter Billy was exceptional! The food nothing less than great! The wait was minimal. And overall it was a great date night! Thank you Capital Grille!
Best way to spend Valentine's day. Great food, great service and wonderful experience.
Great food. Great Service.
We were seated promptly and our waitress was absolutely outstanding. Not happy that wine chosen was unavailable otherwise it was very nice Valentine's day dinner.
The food was Amazing my wife and I really enjoyed it and we will go again and bring family and friends!
Wonderful Food and Outstanding Service!!!
Valentines day & waitress ruined the mood. Very nasty attitude & food quality was average at best
Galentine’s Day...our Waiter Nick was very attentive and made our experience lovely.
You can not go wrong with there tuna
We had a wonderful experience and would definitely come back again. Our waiter George was very helpful and food was delicious.
Great experience, great service and amazing food. Definitely would go again and recommended to my family and friends. Josue was a great server.
Came for Restaurant Week. Excellent service and delicious food.
Happy anniversary night # surprised dessert # great foods # everything is delicious
One of the best filet mignon I've had. Also delicious cheesecake as dessert. Always a good choice!
I booked a reservation to surprise my boyfriend for an early vday dinner. We checked in and were called to be seated which was only a 5min wait. As we were approaching the table apparently another reservation was seated there. We were then seated elsewhere. Prior to our reservation i made a special request to make my surprise unique. I asked that either a card or dessert would say "life is full of surprises" because after dinner i also surprised him with a broadway show. I called to make sure they were aware of this request and i was told yes. When it came to dessert time there was no writing and my special request was not honored. I didnt think i needed to bring it to their attention as the dessert had already came out.
As far as everything else. There was a good selection from the restaurant week menu which we werent expecting so that was a nice surprise. We ordered the 14oz dry aged ny strip, bone in veal chop, mash potatoes, string beans and lobster mac and cheese. Steak was cooked med rare as we like. The veal was cooked med, chefs recommendation. The mash and lobster mac & cheese is amazing. Over all experience was good. I was disappointed that my special request was forgotten about even after i called about it.
Fantastic. Nick was s wonderful server and the food was delicious
They asked if we had pans after to make and accommodated us so we got done on time.
Great experience for our special day. The food and service was top notch.
Wonderful old world steakhouse nestled in bustling midtown west. The Brussels sprouts are to die for. Service is attentive and accommodating.
Great location but the seating arrangement was a little off. Even if you have a reservation they still run about 10-15 minutes behind. But overall it was a great experience.
Not a long wait and we showed up about 10 minutes late for our reservation. I sent a message update that my daughter was just recently engaged and could not tell the server.
Jose, the server was amazing. Felt personable, great personality, awesome recommendations, and was very attentive. My glad was never empty. For dessert, I realized that they got the note and surprised my daughter. Amazing, I'll be back and will try them in other cities also.
We celebrated a friend’s special birthday. Everything was perfect. In addition our waiter brought us champagne & a lovely desert complimentes of the Capital Grill.
Loved the very personal treatment we received as soon as we came through the restaurant's doors. We were there for the pre-theater menu. Expecting to order from their pre-theater menu we found ourselves in the middle of restaurant week and an equally exciting and affordable menu. My wife had salmon, and I had strip steak. Both were generous portions and very well executed — great sides. The wedge salad was great. I had the NY cheese which one of the best I ever had. Excellent. I had negronis, and my wife has sidecars. The bartender knew what he (or she) was doing because they were also very well done. All in all a memorable dinner before opera at the Met. And very close by as well.
Excellent service. Nick the waiter, was fantastic, helped with the menu choices. Got us out in time for our 7pm show. Would definitely go again. Cheesecake was outrageous!!! 😀
We have reservation at 6:00pm got there earlier and were seated right away. The food was delicious and our waitress Jose Ortiz was excellent.
Rikki and the team were great! Made us feel like VIP’s. Probably the best service we received on our visit to NYC! Thank you so much!
Excellent food and service as usual
Amazing Place for Family Gatherings! Great Food and Great Service.
By far the worst experience in a restaurant of this level. Steaks over cooked, forgotten orders, uncaring staff! Avoid - there are better steakhouses.