The Buck & Ear

Commentaires sur le restaurant The Buck & Ear de personnes qui y ont mangé. Selon des cotes récentes.

1. w

   walt

   Vancouver1 commentaire

   1.0

   Y est allé le 12 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Our server was Amanda. We made a reservation and we’re seated in the centre of the pub. She initially served us our meals and drinks that as we always do, we moved into the pool room. Has he been having dinner and playing pool for the last 25 years at the buck Once in the pool room we never saw Amanda for over two hours. We tried to wave off other waiters and waitresses, but they ignored us. Finally, I went to the bar as a disabled person and asked for water. They said we can’t give you water. You gotta do your get a hold of your server. Service was disgusting.
   

   The Buck & EarA répondu le 16 avril 2025

   Walt, we strive to provide the best possible service to all our guests, and it's concerning to hear about your disappointing experience. Our team should have been more attentive and accommodating throughout your visit. We will review our service protocols to prevent such lapses in the future. Your patronage is valuable, and we hope you'll give us another opportunity to deliver the exceptional dining experience you deserve. - JRG
   

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2. A

   Aza

   Vancouver2 commentaires

   4.0

   Y est allé le 12 avril 2025

   1. Cote globale 4
   2. Nourriture 3
   3. Service 4
   4. Ambiance 3

   Prime rib dinner was average although price is good
   

   The Buck & EarA répondu le 14 avril 2025

   Aza, thank you for dining with us at The Buck & Ear. We strive to offer quality meals at reasonable prices and appreciate your feedback to help us improve our offerings. We hope you'll give us another opportunity to provide an exceptional dining experience. - JRG
   

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3. R

   Ronald

   Vancouver4 commentaires

   5.0

   Y est allé le 8 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Everything about our dining experience was very satisfying. In particular, our server rememberedus and new what we ordered previously. I think that she has an eidetic memory.
   

   The Buck & EarA répondu le 10 mars 2025

   Ronald, thank you for your kind words about our service. Our staff is dedicated to providing an exceptional dining experience, and we are delighted that you appreciated the attentive service. Your support means a great deal to us. - JRG
   

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4. G

   Greg

   Vancouver1 commentaire

   5.0

   Y est allé le 4 janvier 2025

   1. Cote globale 5
   2. Nourriture 3
   3. Service 5
   4. Ambiance 4

   we order prime rib on Friday and they got our order wrong
   

   The Buck & EarA répondu le 7 janvier 2025

   Greg, thank you for your feedback. We strive to provide the best possible experience, and we're sorry to hear that your visit didn't meet our standards. Your satisfaction is our top priority, and we'll make sure to address any issues to improve our service going forward. We appreciate you taking the time to share your thoughts, and we hope you'll give us another opportunity to serve you better. - JRG
   

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5. J

   Jackie VIP

   Vancouver13 commentaires

   5.0

   Y est allé le 24 octobre 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Always a pleasure! Love this place and the staff are amazing!
   

   The Buck & EarA répondu le 27 octobre 2024

   Jackie, thank you for your kind words about our establishment and our incredible team. We strive to provide an exceptional dining experience, and it's rewarding to know that we've succeeded in that endeavor. Your support means a great deal to us. - JRG
   

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6. J

   Jessica

   Vancouver1 commentaire

   1.0

   Y est allé le 20 octobre 2024

   1. Cote globale 1
   2. Nourriture 3
   3. Service 2
   4. Ambiance 4

   It was a very busy night with a fundraiser going on but somehow they LOST my OpenTable reservation for a party of 8. Then they promised a table for us later on in the night which never happened, kind leaving us with limited tables in the arcade/pool room. The waitress assigned to the area ignored a few from my group Including myself the majority of the night... Spent the first couple hours harassing the bartender for our drinks. It was very busy, so I understand not being able to get to everyone However 2 hours in and I still couldn't get service so I could order food. I asked the bartended but was told to wait for my server. The one girl that came in addition to our group took it upon herself to order my food since she's seems to be getting endless service from the red haired server. I really had to get in her face to order my partners meal as well. I've worked in the same setting, with a band and fundraiser going on - not once did we forget to serve anyone in our areas no matter how busy it was every patron gets served and not forgotten about. And How do you lose an online reservation ? I was there all night with my party and had I actually received service I would have spent way more than what I had, but that's your loss... We used to come to the Buck all the time, no wonder the building owners want these guys out. Can't make money if they ignore paying customers. Red haired waitress only had one order for me for her whole shift and that was $35 for a steak sandwich and an undeserved tip to motivate better service... We were there 6:30pm to roughly 1am. The steak didn't get ordered until over 2 hours in to our visit and I basically had to put myself in front of her to even get her to talk to me. The food that was ordered for me was the beef dip. I used to like the beef dip here but it was extremely bland, bread pretty plain and gummy. Summary: They Lost my reservation and ignored me all night. Food mediocre and unappealing. Looks bad.
   

   The Buck & EarA répondu le 23 octobre 2024

   Jessica, thank you for taking the time to share your experience with us. We strive to provide excellent service, and we're sorry to hear that your visit did not meet our standards. We value your feedback and will use it to improve our operations. We hope you'll give us another opportunity to provide you with a better dining experience. - JRG
   

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7. D

   Darlene

   Vancouver1 commentaire

   5.0

   Y est allé le 7 septembre 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We were there on a Saturday and the Brunch menu is a must! Great value and delicious good! Thank you!
   

   The Buck & EarA répondu le 11 septembre 2024

   Darlene, thank you for visiting The Buck & Ear and for your kind words about our brunch menu. We're delighted you enjoyed the delicious food and great value. It's always a pleasure to provide an excellent dining experience. We hope to see you again soon. - JRG
   

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8. L

   Lori

   Vancouver2 commentaires

   1.0

   Y est allé le 4 août 2024

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   We honestly hated it. All 6 of us. Oh Hardly anyone was in the pub on a Saturday which should’ve been a sign right there. The waitress seemed like she didn’t wanna be there. The food was awful and not worth the prices that were charged. Never going back.
   

   The Buck & EarA répondu le 7 août 2024

   Lori, thank you for taking the time to share your experience with us. We're genuinely sorry to hear that your visit did not meet your expectations. Your feedback has been noted, and we are committed to continuously improving our service and quality to provide an exceptional dining experience for all our guests. We hope you'll give us another opportunity in the future to exceed your expectations. - JRG
   

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9. DW

   DebbieW

   Vancouver1 commentaire

   3.0

   Y est allé le 18 juillet 2024

   1. Cote globale 3
   2. Nourriture 2
   3. Service 4
   4. Ambiance 4

   3 of us had chicken strips/fries. The chicken was thin, dry and way over cooked and hard to chew. The sticky toffee pudding for dessert was the best part. Our waitress was good and very friendly.
   

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10. JN

    JackieN VIP

    Vancouver13 commentaires

    5.0

    Y est allé le 18 juillet 2024

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Wonderful evening of good food, good service, and fabulous music!
    

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