The Brasserie

The Brasserie​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. J

   Jason

   ロンドン評価・口コミ (1)

   2.0

   2025年4月20日にご来店

   1. 総合評価 2
   2. 料理 3
   3. サービス 3
   4. 雰囲気 3

   The food was enjoyable however the little things add up to an overall poor rating. 1. The children's meals were delivered whilst still eating our starters, their plates abruptly removed whilst still eating the starter and when questioned why do it this way the response was "that's how we do it as little ones get anxious". This meant when the adults got their meals the children were excluded from the dining experience as they had finished their meals and were left sat there starring and waiting with nothing to do. 2. The beef was served red raw with no request made as to the preference of how we wanted it to be cooked, on asking for it to be cooked more the response was confused and "oh,I'll ask the chef" 3. The biscuit of the cheesecake was frozen solid and could not be broken even by a knife. 4. It was advertised thay the children would have an Easter egg as we had pre-booked, but this was not mentioned mor given upon finishing. 5. The service was rushed despite the restaurant being half empty This was disappointing considering it is presented as fine dining yet way off the mark for this calibre. We will ot be returning.
   

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2. J

   Judith

   ケント評価・口コミ (1)

   5.0

   2025年4月20日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   A gem of a place to eat. Great food and felt respected as a customer.
   

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3. S

   Samantha

   ロンドン評価・口コミ (6)

   5.0

   2025年4月18日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   As always - fantastic food and amazing service all within a stylish and chic environment. Love this place and then walking across to excellent live music within the stunning bar is an added bonus! Would definitely recommend. The steak deal on a Friday night is great value too.
   

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4. N

   Nicola

   ロンドン評価・口コミ (1)

   5.0

   2025年4月16日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Food was delicious and generous portion sizes too!
   

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5. V

   Valerie

   ロンドン評価・口コミ (3)

   4.0

   2025年4月9日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 5

   I thoroughly enjoyed the burger and fries, but my husband was disappointed with the ribble steak he ordered. He said it wasn't as tasty as he'd expected. But our evening overall was enjoyable. The staff were really good and attentive.
   

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6. K

   Karen

   ケント評価・口コミ (5)

   2.0

   2025年2月19日にご来店

   1. 総合評価 2
   2. 料理 4
   3. サービス 1
   4. 雰囲気 2

   Had afternoon tea for a friends birthday. Food was lovely but unfortunately the service was very poor. Staff member came over once to ask what tea we would like then 10mins later bought out the afternoon tea, did not mention what was in the sandwiches or the cakes etc.. never saw anyone again until an hour and half later when we was ready to leave. Would have been nice if someone had checked to see if everything was okay and if we would like some fresh tea. Disappointed as was a treat for friends birthday, nothing special. Don’t bother.
   

   The Brasserie2025年3月4日に返信済み

   Dear Karen, Thank you for taking the time to share your feedback. While we're pleased to hear that you enjoyed the food, we're truly sorry that the service did not meet your expectations, especially on such a special occasion. We strive to provide a warm and attentive experience for all our guests, and it’s disappointing to hear that this wasn’t the case during your visit. Your comments have been shared with our team to ensure we improve our service, particularly in offering more attentive and thoughtful hospitality. We appreciate your feedback as it helps us improve. If you would consider visiting us again, we would love the opportunity to provide the high standard of service we aim for. Kind regards, Alicia, Digital Marketing Assistant
   

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7. A

   Ann

   ケント評価・口コミ (3)

   4.0

   2025年2月15日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 4

   A delightful venue for an Afternoon Tea in the heart of Tunbridge Wells. Lovely rooms and the tables are not too close together. All staff welcomed us warmly and were helpful during our visit. A wide variety of teas from which to choose and an extremely tasty selection of both savoury and sweet treats. A thoroughly enjoyable afternoon and we shall certainly be recommending and returning.
   

   The Brasserie2025年2月17日に返信済み

   Dear Ann, Thank you for your wonderful review! We're delighted to hear that you had such an enjoyable Afternoon Tea experience with us. It’s great to know you appreciated the warm welcome from our team, the spacious and lovely setting, and of course, the delicious selection of teas and treats. We truly appreciate your recommendation and look forward to welcoming you back for another delightful visit! Best wishes, Alicia, Digital Marketing Assistant
   

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8. K

   Katharine Ann

   ケント評価・口コミ (1)

   5.0

   2025年2月14日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 4
   4. 雰囲気 5

   Service was rather slow but they were very pleasant
   

   The Brasserie2025年2月17日に返信済み

   Dear Katharine Ann, Thank you for your feedback! We're glad to hear that you found our team pleasant and welcoming. We’re sorry if the service was slower than expected—we truly appreciate your patience and will take your comments on board to improve. We hope to have the opportunity to welcome you again for an even better experience! Best wishes, Alicia, Digital Marketing Assistant
   

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9. H

   Heather

   ケント評価・口コミ (9)

   5.0

   2025年2月2日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Consistently great food and good service. Everything you could wish for from a roast dinner, all beautifully cooked. A reasonable selection of non- alcoholic drinks. Wine by the glass very reasonable. Cosy and relatively casual ambience.
   

   The Brasserie2025年2月6日に返信済み

   Dear Heather, Thank you for your lovely review! We're so pleased to hear you enjoyed our roast dinner and found the food and service consistently great. It's wonderful to know you appreciated the selection of non-alcoholic drinks, our wine, and the cosy, casual atmosphere. We look forward to welcoming you back again soon! Best wishes, Alicia, Digital Marketing Assistant
   

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10. J

    Jillian

    ケント評価・口コミ (3)

    5.0

    2025年1月22日にご来店

    1. 総合評価 5
    2. 料理 5
    3. サービス 5
    4. 雰囲気 5

    Lovely professional staff with just the perfect amount of attentiveness. Great food cooked really well & presented beautifully. Consistently great Well done & thank you
    

    The Brasserie2025年1月24日に返信済み

    Dear Jillian, Thank you so much for your kind words! We're thrilled to hear that you enjoyed both the food and the service. Our team takes great pride in creating a wonderful experience for our guests, and it means a lot to know we’re getting it right. We truly appreciate your support and look forward to welcoming you back soon. Best wishes, Alicia, Digital Marketing Assistant
    

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