The Brasserie

Commentaires sur le restaurant The Brasserie de personnes qui y ont mangé. Selon des cotes récentes.

1. J

   Jason

   Londres1 commentaire

   2.0

   Y est allé le 20 avril 2025

   1. Cote globale 2
   2. Nourriture 3
   3. Service 3
   4. Ambiance 3

   The food was enjoyable however the little things add up to an overall poor rating. 1. The children's meals were delivered whilst still eating our starters, their plates abruptly removed whilst still eating the starter and when questioned why do it this way the response was "that's how we do it as little ones get anxious". This meant when the adults got their meals the children were excluded from the dining experience as they had finished their meals and were left sat there starring and waiting with nothing to do. 2. The beef was served red raw with no request made as to the preference of how we wanted it to be cooked, on asking for it to be cooked more the response was confused and "oh,I'll ask the chef" 3. The biscuit of the cheesecake was frozen solid and could not be broken even by a knife. 4. It was advertised thay the children would have an Easter egg as we had pre-booked, but this was not mentioned mor given upon finishing. 5. The service was rushed despite the restaurant being half empty This was disappointing considering it is presented as fine dining yet way off the mark for this calibre. We will ot be returning.
   

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2. J

   Judith

   Kent1 commentaire

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   A gem of a place to eat. Great food and felt respected as a customer.
   

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3. S

   Samantha

   Londres6 commentaires

   5.0

   Y est allé le 18 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   As always - fantastic food and amazing service all within a stylish and chic environment. Love this place and then walking across to excellent live music within the stunning bar is an added bonus! Would definitely recommend. The steak deal on a Friday night is great value too.
   

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4. N

   Nicola

   Londres1 commentaire

   5.0

   Y est allé le 16 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Food was delicious and generous portion sizes too!
   

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5. V

   Valerie

   Londres3 commentaires

   4.0

   Y est allé le 9 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 5

   I thoroughly enjoyed the burger and fries, but my husband was disappointed with the ribble steak he ordered. He said it wasn't as tasty as he'd expected. But our evening overall was enjoyable. The staff were really good and attentive.
   

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6. K

   Karen

   Kent5 commentaires

   2.0

   Y est allé le 19 février 2025

   1. Cote globale 2
   2. Nourriture 4
   3. Service 1
   4. Ambiance 2

   Had afternoon tea for a friends birthday. Food was lovely but unfortunately the service was very poor. Staff member came over once to ask what tea we would like then 10mins later bought out the afternoon tea, did not mention what was in the sandwiches or the cakes etc.. never saw anyone again until an hour and half later when we was ready to leave. Would have been nice if someone had checked to see if everything was okay and if we would like some fresh tea. Disappointed as was a treat for friends birthday, nothing special. Don’t bother.
   

   The BrasserieA répondu le 4 mars 2025

   Dear Karen, Thank you for taking the time to share your feedback. While we're pleased to hear that you enjoyed the food, we're truly sorry that the service did not meet your expectations, especially on such a special occasion. We strive to provide a warm and attentive experience for all our guests, and it’s disappointing to hear that this wasn’t the case during your visit. Your comments have been shared with our team to ensure we improve our service, particularly in offering more attentive and thoughtful hospitality. We appreciate your feedback as it helps us improve. If you would consider visiting us again, we would love the opportunity to provide the high standard of service we aim for. Kind regards, Alicia, Digital Marketing Assistant
   

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7. A

   Ann

   Kent3 commentaires

   4.0

   Y est allé le 15 février 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   A delightful venue for an Afternoon Tea in the heart of Tunbridge Wells. Lovely rooms and the tables are not too close together. All staff welcomed us warmly and were helpful during our visit. A wide variety of teas from which to choose and an extremely tasty selection of both savoury and sweet treats. A thoroughly enjoyable afternoon and we shall certainly be recommending and returning.
   

   The BrasserieA répondu le 17 février 2025

   Dear Ann, Thank you for your wonderful review! We're delighted to hear that you had such an enjoyable Afternoon Tea experience with us. It’s great to know you appreciated the warm welcome from our team, the spacious and lovely setting, and of course, the delicious selection of teas and treats. We truly appreciate your recommendation and look forward to welcoming you back for another delightful visit! Best wishes, Alicia, Digital Marketing Assistant
   

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8. K

   Katharine Ann

   Kent1 commentaire

   5.0

   Y est allé le 14 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 4
   4. Ambiance 5

   Service was rather slow but they were very pleasant
   

   The BrasserieA répondu le 17 février 2025

   Dear Katharine Ann, Thank you for your feedback! We're glad to hear that you found our team pleasant and welcoming. We’re sorry if the service was slower than expected—we truly appreciate your patience and will take your comments on board to improve. We hope to have the opportunity to welcome you again for an even better experience! Best wishes, Alicia, Digital Marketing Assistant
   

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9. H

   Heather

   Kent9 commentaires

   5.0

   Y est allé le 2 février 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Consistently great food and good service. Everything you could wish for from a roast dinner, all beautifully cooked. A reasonable selection of non- alcoholic drinks. Wine by the glass very reasonable. Cosy and relatively casual ambience.
   

   The BrasserieA répondu le 6 février 2025

   Dear Heather, Thank you for your lovely review! We're so pleased to hear you enjoyed our roast dinner and found the food and service consistently great. It's wonderful to know you appreciated the selection of non-alcoholic drinks, our wine, and the cosy, casual atmosphere. We look forward to welcoming you back again soon! Best wishes, Alicia, Digital Marketing Assistant
   

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10. J

    Jillian

    Kent3 commentaires

    5.0

    Y est allé le 22 janvier 2025

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Lovely professional staff with just the perfect amount of attentiveness. Great food cooked really well & presented beautifully. Consistently great Well done & thank you
    

    The BrasserieA répondu le 24 janvier 2025

    Dear Jillian, Thank you so much for your kind words! We're thrilled to hear that you enjoyed both the food and the service. Our team takes great pride in creating a wonderful experience for our guests, and it means a lot to know we’re getting it right. We truly appreciate your support and look forward to welcoming you back soon. Best wishes, Alicia, Digital Marketing Assistant
    

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