The Boathouse at Short Pump

4.2
1538 Reviews
$30 and under
Seafood
We consider Short Pump our dry dock location, offering the same impeccable service and distinctive experience as our waterfront restaurants only housed in the convenience of Short Pump Town Center. We invite you to take a break from shopping to enjoy some of Richmond’s best locally-sourced favorites.

Experiences

  • Plush Leather Booth

    $5.00 per personPrepaid

    Multiple dates available

    Looking out over the entire restaurant, our comfortable leather booths offer the perfect vantage point to take in the hum of the dining room. Traditionally we have not guaranteed seating, but now through OpenTable Experiences, we are able to set aside a few of our best tables each night. The $5/pp fee reserves seating at one of these tables. There is a 20% service charge included, which allows us to pay a professional wage to our service teams. No additional gratuity is necessary. Reservation fee is non-refundable.
  • Private Room

    $5.00 per personPrepaid

    Multiple dates available

    Tucked behind frosted glass doors, and accommodating parties up to 10 beneath an impressive chandelier, our Owner’s Table offers the private dining feel your group has been looking for. Traditionally we have not guaranteed seating, but now through OpenTable Experiences, we are able to set aside a few of our best tables each night. The $5/pp fee reserves seating at one of these tables. There is a 20% service charge included, which allows us to pay a professional wage to our service teams. No additional gratuity is necessary. Reservation fee is non-refundable.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
What 1538 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.3
food
4.3
service
4.4
ambience
3.9
value
Noise · Moderate
80% of people would recommend it to a friend
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S
Suzanne
Richmond
1 review
Dined 2 days ago
Overall4food4service3ambience4

Good food and drinks. We celebrated our anniversary there. Be prepared to order online, and pay online. Also be prepared there is an automatic 20 percent gratuity.

J
Joshua
Richmond
1 review
Dined 6 days ago
Overall4food5service3ambience5

The food was amazing, but I did not appreciate the fact that they automatically add 20% gratuity when the waitress doesn’t even come to the table. Everything was through the app and other people brought the food. We saw her one when we were seated and once to refill water.

c
catenaa
Richmond
1 review
Dined 6 days ago
Overall3food4service4ambience3

Thought the raw oysters were a little bit pricey for a dozen , 30$. and then just 8 steam and peal shrimp for 16$. Inflation , I know but kinda was a bummer.

SD
SalD
New York Area
17 reviews
Dined on May 9, 2021
Overall5food5service5ambience5

Drinks. Apps, Entrees all great. Waiter very attentive. Explained touch less ordering thoroughly and touch less payment was easy.

SS
SteveS
Richmond
2 reviews
Dined on May 8, 2021
Overall3food5service1ambience2

the food, as always was great. the service was awful. and, the 20% tip added to your bill automatically was offensive.

OT
OpenTable Diner
Washington DC
1 review
Dined on May 8, 2021
Overall3food4service3ambience2

The contactless ordering is cumbersome and not conducive to a enjoyable meal. The automatic 20% gratuity is something I expect at an extremely high end restaurant...not at one attached to a mall. The server was fairly attentive, the portions were adequate and the meals were flavorful.

OT
OpenTable Diner
Richmond
3 reviews
Dined on May 8, 2021
Overall5food5service5ambience5

Always a good experience here. Book in advance and take advantage of their seating options.

OT
OpenTable Diner
Philadelphia
2 reviews
Dined on May 7, 2021
Overall1food1service1ambience2

Never again. Terrible food. Horrible service. Crab cakes are basically bred no crab. The crab dip was a joke- it was basically a cheap spread. Fries were cold. Mash potatoes were cold too. Over priced snd they add 20% gratuity automatically. The serving staff don’t care because they know that as soon as they placed the order they got their tip. Avid this place at all cost

BS
BorisS
Washington DC
1 review
Dined on May 7, 2021
Overall5food5service5ambience5

Absolutely delicious food, crisp and cold wine with a nice large pour, and super friendly and attentive people!

RC
RobertC
Richmond
1 review
Dined on May 7, 2021
Overall5food5service5ambience4

Very pleasant experience, including excellent food and service. Covid-19 safety precautions are appropriate and appreciated.

AC
ACAC
Richmond
1 review
Dined on May 7, 2021
Overall3food5service5ambience5

We found a wingnut in our soup but they apologized for it and comped our meal. Otherwise great time!

E
Elle
Washington DC
2 reviews
Dined on May 6, 2021
Overall3food2service5ambience4

While the service was great and super accommodating, most of the food was a huge let down. The shrimp were over cooked, the crab cakes were all filler, and the asparagus that I had was unseasoned.
I will say the redeeming dish of the night was the dynamite shrimp. Fried to perfection and complimented by the addition of pickles.
I had been looking forward to going to the Boathouse for a while, but I can’t say I’ll be going back anytime soon. I’d rather spend my $$$ at another nice restaurant like Perch or The Tobacco Co.
It’s really too bad because like I said, the staff were excellent.

OT
OpenTable Diner
Richmond
1 review
Dined on May 5, 2021
Overall5food5service5ambience5

Excellent experience. Service was great. At table ordering and checkout was a breeze c

f
vipfishmash
New England
34 reviews
Dined on May 3, 2021
Overall5food5service5ambience4

excellent seafood with very good variety. roundly efficient staff. Very pleasant atmosphere.

DJ
DarrinJ
Philadelphia
1 review
Dined on May 2, 2021
Overall5food5service5ambience5

Always good food and service. One of our favorite places to dine out.

OT
OpenTable Diner
Richmond
3 reviews
Dined on May 2, 2021
Overall4food4service4ambience5

The food was very good. We had steak and eggs and chicken and waffles.

LD
LeeD
Pittsburgh
2 reviews
Dined on April 30, 2021
Overall3food5service2ambience4

Enjoyed the food but ordering via the web site was OK but would have preferred to order in person, especially after the serving staff still came to the table so not sure what difference it made for COVID

DM
DavidM
Wilmington
3 reviews
Dined on April 30, 2021
Overall4food4service5ambience5

Food was cooked well, service was good considering all of the COVID precautions.

MR
MackR
Philadelphia
2 reviews
Dined on April 24, 2021
Overall5food5service5ambience5

Great process to keep everyone safe. Outstanding food.

N
Nick
New York Area
1 review
Dined on April 20, 2021
Overall5food5service5ambience5

Service was fast and friendly, food was absolutely amazing.

BJ
BJones123456789000000000
Baltimore
1 review
Dined on April 17, 2021
Overall5food5service5ambience5

Dined at The Boathouse for our 17th anniversary. A part from some inconsiderate guests who didn’t want to follow the mask rules, our evening was delightful. Service, ambiance, speed in which the food arrived to the table were wonderful. Even received a visit from the manager with a delivery of a sweet treat to celebrate our anniversary. Would definitely recommend.

AA
AliceA
Richmond
2 reviews
Dined on April 17, 2021
Overall5food5service5ambience5

I liked everything about this restaurant down to the electronic way to pay.

R
Robert66
Charleston
7 reviews
Dined on April 17, 2021
Overall4food5service4ambience4

Wait person was very good but service slow. An hour and fifteen minutes before food arrived. I didn’t feel like he was very attentive even though he was polite. Best steak ever. Making reservation I was ask if it was special occasion. It was my birthday but that was not acknowledged. Not a big deal but why ask the question if nothing is done

R
Rebecca
1 review
Dined on April 17, 2021
Overall3food4service2ambience3

The system that The Boathouse is currently using for orders requires you to input your orders in on your phone and pay your "tab" through your phone. In practice, it makes sense, especially with COVID, but I think it took away from the overall experience of eating in a restaurant. Ordering on your phone is complicated and we missed the interaction with our waiter. The atmosphere of The Boathouse fits a "fancy" dinner style, but the phone ordering took away from that, especially when other restaurants at Short Pump are not using this system. My order was wrong initially, but I could only tell the person that brought the food out, not our waiter. We also couldn't ask for recommendations at all, which is always nice.

Also, the tables had call buttons on them but we waited 10+ minutes after pressing the button for a waiter to come around. I saw that multiple people on the waitstaff walked by the button many times, but it took over 10 minutes for our initial waiter to come see what we needed. We also ordered dessert immediately after eating our dinner and the dessert took 30+ minutes to arrive to our table (at the 20 minute mark, we called the waiter over, but they took 10 minutes to arrive to our table). We ended up getting our dessert taken care of by the restaurant, but at that point, I had already paid for it through the tab system, so then it needed to be refunded.

Overall, we interacted with multiple people on the waitstaff - a "waiter" assigned to us, 3 different people bringing over food, plus the manager who brought me a receipt reflecting our refund. The whole experience just felt very disjointed and definitely didn't match the pricey menu and atmosphere of the restaurant. I will say, though, that our food was good.

JG
JohnG
Richmond
1 review
Dined on April 17, 2021
Overall5food5service5ambience5

Excellent meal. Food temperature was acceptable. Seasoning was just right. Staff was very friendly and helpful.
We will definitely visit again.

SP
vipSheliaP
Washington DC
11 reviews
Dined on April 17, 2021
Overall5food5service5ambience5

I enjoyed everything about my visit to The Boathouse - will defiitely return.

CB
CharlieB
Richmond
1 review
Dined on April 16, 2021
Overall5food5service5ambience5

Our waiter was hilarious, super nice and the food was really good and came to us pretty quickly.

AB
AdamB
Richmond
1 review
Dined on April 16, 2021
Overall5food5service5ambience5

The boathouse is always a pleasure, fantastic food and great service

EL
EricL
Richmond
1 review
Dined on April 13, 2021
Overall5food5service5ambience5

First time visiting for my wife and I's anniversary and was blown away at the service. Got worried at the beginning when we found out we ordered everything off your phone cause we haven't had good experience with that before, but everything was amazing. Drinks, apps, food, and desert was fantastic. Will definitely be coming back!!!

AG
AntoinetteG
Washington DC
1 review
Dined on April 11, 2021
Overall2food3service2ambience5

Had to beg and plead for silverware and plates. They were understaffed.

JB
JenniferB
Washington DC
9 reviews
Dined on April 11, 2021
Overall4food3service4ambience3

I booked this restaurant sight unseen because I live several hours away and I was meeting my daughter at Short Pump Mall. The service was excellent and it took me a few minutes to figure out the entirely touchless ordering system. I was a little leery of the "automatic 20% gratuity" added to every item we ordered, but I'm happy to report the service was excellent and I would have tipped that much anyway. My only complaint is that my portion was so small. It was literally the smallest chicken and waffles I've ever had - I don't know how you cut half a boneless chicken breast in half and call it a full portion then charge $16 for it, but at least it was tasty. My daughter ordered the sausage gravy and biscuits and her portion was huge - a great value at $14.

MI
MIKEfromMechanicsville
Richmond
6 reviews
Dined on April 9, 2021
Overall3food4service3ambience2

Enjoyed the food very much. The scallops were cooked perfectly. The issue I have is the automated ordering system. This takes away from the vibe of the place, not to mention they add 20% gratuity to the bill. A forced 20% tip on a self-ordering system just doesn’t seem right to me.

BG
BarbaraG
Cleveland
2 reviews
Dined on April 8, 2021
Overall5food5service5ambience5

The place was clean & comfortable. Our seating location was great. Our server was exceptionally gracious and helpful.

IW
IWantedTruffleFries
Richmond
2 reviews
Dined on April 7, 2021
Overall3food4service1ambience3

We stood at the front for 15 minutes without being acknowledged. I ordered truffle fries for my side and the server came to confirm we were okay with an upcharge, and I said yes. Regular fries came out, and we told 2 different servers for a total of 3 times before I eventually just finished my meal and asked them to cancel the fries and take off my upcharge. Seemed like nobody cared because the 20% tip was already guaranteed based on their new pricing structure. Shame because we love the restaurant, especially the one at Rockett’s Landing.

F
vipFoodie
Atlanta
124 reviews
Dined on April 7, 2021
Overall4food4service3ambience3

I have always loved the Boathouse. Things are different with COVID, and I found it a little uninviting. The menu was only online, and you even had to pay online. It seemed like there were a lot less things on the menu because of this. The food was still good, but I missed all the options that I am used to.

R
Robb
Richmond
1 review
Dined on April 7, 2021
Overall2food3service3ambience1

Food was fair, service was OK, ambiance - none, cost was very pricey. The automatic 20% gratuity was a turn off.

C
Carol
Atlanta
12 reviews
Dined on April 4, 2021
Overall5food5service5ambience5

Excellent staff. Fish and chips the best we have found in Richmond. Very light and crispy beer batter. They have great pandemic processes in place.

LW
LauraineWhite
Richmond
3 reviews
Dined on April 4, 2021
Overall4food4service5ambience4

The servers were excellent but there were limited menu items.

BG
BobbyG
Richmond
1 review
Dined on April 2, 2021
Overall4food3service5ambience5

We were very pleased with the service and food after getting a replacement for an entree that we did not like. We were treated very well by everyone. We will be back for sure.

CD
CharlesD
Richmond
1 review
Dined on April 2, 2021
Overall5food5service5ambience4

I have been looking for a restaurant for good fried shrimp ever since Skilligalee's closed and I have finally found it!! My wife and I had a wonderful, relaxed dinner with excellent and attentive service from everyone there. Can't wait to go back for the Shrimp Tacos!