The Basin

4.4
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1985 Reviews
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$30 and under
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American
For two decades, The Basin has been the neighborhood restaurant where friends and family can come together to celebrate the best things in life: good food, good health and good wine!

The Basin has several dining areas for your enjoyment—the main dining room and bar, the candle lit den, and the patio under our 200-year-old oak tree’s canopy of leaves—along with a full service bar.

Our restaurant takes “family” to heart, by ensuring all guests, as well as our associates are treated like family, from the moment they walk through the door, until we say “Goodbye, until next time!”
What 1985 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.4
service
4.3
ambience
4.0
value
Noise · Moderate
87% of people would recommend it to a friend
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PH
San Francisco
6 reviews
Dined on March 7, 2020
Overall5food5service5ambience5

Another family gathering at The Basin. With new owners we find it just as wonderful as always. The staff was very accommodating in understanding the late arrival of 4 of our 7 party members. The dining room was full and they quickly accommodated us in their back room which was great. The service and food were outstanding.

M
Dallas
8 reviews
Dined on March 7, 2020
Overall2food2service3ambience3

The place has changed owners and because of that change the food tasted drastically different. I had been looking so forward to a great evening with amazing food only to be let down. The menu has stayed the same but the chef did not prepare the food in the same way. It was my favorite restaurant in the Bay Area but sadly I won’t be going back.

JR
San Francisco
1 review
Dined on March 6, 2020
Overall5food5service5ambience5

Bravo!
12 of us celebrated my son’s 24th birthday! The atmosphere was exactly right, but the food was just incredible! We all shared the ahi tartar and the Brussel sprouts, and the consensus for each and both was “Outstanding!” We were also lucky enough to share several of the desserts, and it would be very difficult to choose my favorite — except I am a chocoholic and “Good Lord!” That was amazing! The staff was young but professional, friendly, flexible, and attentive! I will definitely return — often!

CG
Naples
2 reviews
Dined on February 28, 2020
Overall5food5service5ambience5

It was absolutely perfect. Fun, romantic, and delicious.

w
Hawaii
3 reviews
Dined on February 26, 2020
Overall5food5service4ambience5

Great menu, great food. Took a little while to get served but other than that was a good experience

OT
San Francisco
1 review
Dined on February 21, 2020
Overall4food5service5ambience4

My friends and I hadn’t been to the basin since the change of ownership. We were pleasantly surprised with the food. The ahi tartare and garlic shrimp appetizers were fresh and not overly sauced or seasoned. The table had the New York, salmon and amazing spring pea risotto and the chicken. All were excellent. We will definitely be back soon. The owner is currently working to update the interior which is needed. I look forward to returning.

PM
San Francisco
1 review
Dined on February 15, 2020
Overall4food4service4ambience4

First time dining here. The ambiance is nice and relaxed. The service was very good and friendly although I think we may have had a couple of new bus person/waiter assistants because they were over zealous about taking away plates still in use and didn't bring extra plates for shared entrees. That was easily remedied. The food was great, fresh, and well presented. The bar staff was friendly and fun. Will definitely be returning.

OT
San Francisco
3 reviews
Dined on February 15, 2020
Overall5food5service5ambience5

We ate on the outside patio with the big oak tree. The heaters were perfect, and there was just one other couple on the patio. Daniel (Co-owner and chef) did a fabulous job attending to my wife’s dietary restrictions. Steven was very attentive to our needs. Food was perfectly prepared and very tasty.

Much better experience under the new chef and management team (started July ‘19).

CP
San Francisco
6 reviews
Dined on February 15, 2020
Overall5food5service5ambience5

The atmosphere is perfect for a special night out, a business event, or just a fun meal with friends. Impeccable and friendly service. Outstanding food.

TL
San Francisco
1 review
Dined on February 15, 2020
Overall4food5service5ambience3

The food was amazing, our server, food runner, and busser were fantastic, prompt, attentive, and well paced. The only slight distraction was the manager seemed a bit confused and unorganised. She had a great staff that helped her through things, but there was lot's of last minute table set up changes and some confusion as to how to do things. We really enjoyed our evening over all. Best place in Saratoga!

RM
San Francisco
2 reviews
Dined on February 14, 2020
Overall5food5service5ambience5

My husband and I had a wonderful dining experience for Valentines Day! We were seated right away with our reservations and we were impressed by such great service.

We had the garlic prawns appetizer, and had the scallops and steak dinners. The food was excellent!

JP
Central Coast
1 review
Dined on February 14, 2020
Overall5food5service5ambience4

The food and service was great. We got seated in the back room and my wife felt like our table was surrounded by everyone, she felt a little uncomfortable with that. We would definitely come back again.

LI
1 review
Dined on February 14, 2020
Overall4food4service4ambience4

Menu was not as imaginative as in the past. Stii a nice place for a romantic dinner.

JS
San Francisco
1 review
Dined on February 11, 2020
Overall5food5service5ambience5

New management and chef have maintained the wonderful experience that has always been The Basin Restaurant.

OT
1 review
Dined on February 8, 2020
Overall2food1service1ambience4

Slow and inattentive service. Food was mediocre.

G
Las Vegas
2 reviews
Dined on February 8, 2020
Overall3food3service3ambience4

It was overall good, however, two of the four of us had pasta dishes that arrived cold. We were both with clients and didn't want to complain and risk them sitting there letting their items get cold while ours got reheated, so we just ate it cold. Disappointing, considering the cost to make the dish vs amount charged. I generally really like the Basin but find on busy nights, it's rarely at its best. We also weren't asked if we were interested in dessert; just received the bill. Better luck next time . . .

T
San Francisco
29 reviews
Dined on February 7, 2020
Overall3food3service2ambience2

It's been a disappointing transition since Andrew left The Basin. The service factor really needs to be evaluated.

OT
San Francisco
2 reviews
Dined on February 1, 2020
Overall4food4service5ambience4

Very cozy, friendly and helpful in accommodating our little kids. They brought appear and crayons and great booster seats that made our kids feel very included. We had a lovely evening.

TE
San Francisco
15 reviews
Dined on February 1, 2020
Overall5food5service5ambience5

Very good and fast service! The waiter, Juan, was very polite, helpful and offered great service. The food was delivered relatively quickly and was delicious. I would highly recommend this place.

AR
Central Coast
1 review
Dined on February 1, 2020
Overall5food5service5ambience5

Wonderful place to have a nice dinner!
Delicious and the staff are amazing!!

JH
Thailand
1 review
Dined on February 1, 2020
Overall5food5service4ambience4

Delicious food, service and noise level were fine on a busy Saturday night.

s
San Francisco
43 reviews
Dined on January 29, 2020
Overall5food5service5ambience5

Black Manhattan was perfect. Beet salad had lots of beets, good thing. Scallops were properly cooked and the beluga lentils were a creative addition. My friend's sea bass was marvelous.
Waiter Steve was a pleasure. We should have taken his recommendation of bread pudding for dessert, because the panna cotta we ordered was the one discordant note.
Will definitely return, probably via Uber, because even on a Wednesday parking was a nightmare.

KR
San Francisco
21 reviews
Dined on January 29, 2020
Overall4food4service5ambience5

Return visit for dinner under new management and meal was delicious! Enjoyed chicken liver pate' for appetizer with excellent raspberry lemon drop cocktails. Bread and butter with sea salt was generous. My husband and I shared a Basin salad and 14 oz. ribeye steak, grilled to perfection. No room for dessert after plenty of food but lots to choose from.

OT
1 review
Dined on January 24, 2020
Overall5food5service5ambience4

Excellent service. Great food. Nice evening. Will be back.

The Basin
Responded on January 29, 2020

Thank you very much for such a great review! We work really hard to offer the best food in the best possible environment, so I am happy to see that reflected on your last visit. Please let me know if there is anything we can do to enhance your next experience at The Basin! We hope to see you again soon! Best, Chef Daniel

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SJ
San Francisco
11 reviews
Dined on January 18, 2020
Overall5food5service5ambience2

Excellent service. This is a neighborhood gem!

The Basin
Responded on January 29, 2020

Thanks very much for your kind comments! I'm glad you enjoyed the food and service. We have worked hard to revamp the menu and train our new staff and I'm pleased our efforts resonated with you. I also wanted you to know that we will be doing a full revamp of our dining room within the next couple of weeks and hope the changes will provide more of the upscale feel you were expecting. We hope to see you again soon! Best, Chef Daniel

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JG
San Francisco
1 review
Dined on January 4, 2020
Overall5food5service5ambience5

Yes,
Not only was the food great, the drinks generous and the atmosphere nice the service overall is incredible.
After we got home my wife realized she had lost a diamond solitaire earring and we called the Basin to see if possibly it fell off in the restaurant. They looked and called us back to tell they were sorry but they didn’t find it. At most places that would be all you would expect but instead Michelle asked where we had parked and sent out employees to search the parking lot and actually found the earring, these are people who value their customers and really go beyond the call of duty to show it.
They are really great folks!

The Basin
Responded on January 16, 2020

Thank you so much for your kind words, Jim. We really appreciate you taking the time to share your experience with us and are thrilled you enjoyed your meal. I'm so happy we were able to find the earring. Such luck! Please come visit us again soon. I hope you're having a great start to your new year. Best, Chef Daniel

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LR
San Francisco
3 reviews
Dined on December 30, 2019
Overall3food3service2ambience4

We have been to the Basin many times for our anniversary, and we were celebrating our 30th annivesary this time. Our waiter didn't seem to know (could have been better communication to him from the front desk, since I had put it in the note via OpenTable). Our waiter never told us about the special (which we might have ordered...as we overheard him telling another table and it sounded good, with a mushroom risotto). Our waiter asked it we wanted more bread, but never brought us more. In general, he did not make us feel welcomed at all. He seemed a bit bored with us.

On the other hand, Jose who served us water and bread, made us feel very welcomed. Jose was professional, very attentive, and when we asked him for the bread, he brought it to us right away. He did an outstanding job and he was really the only high point of the evening.

The Basin
Responded on January 16, 2020

Thank you for your feedback, Linda. I am very disappointed to hear of your experience. This does not come anywhere near our standard of service. We have some new hosts and are working on implementing a more rigorous training program. I'm sorry that your special day was not acknowledged. We care very much about what we do and pride ourselves on our normally delivered quality service. A service that you clearly did not experience. You should always feel welcomed and I apologize that you did not.

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LC
San Francisco
3 reviews
Dined on December 29, 2019
Overall5food5service5ambience5

We loved the food and the service. Had a gift certificate for $325 but didn’t find out until after we ate that they had changed ownership. They honored half of the certificate. Not their fault but frustrating. Overall, very pleasant experience.

The Basin
Responded on January 6, 2020

Thank you Lori for your thoughtful review and understanding. Unfortunately when we took over the restaurant there were hundreds of unused gift certificates. We have spent thousands of dollars honoring them, but since they were made before we took over, we don't receive any of the profits. I'm thrilled you otherwise enjoyed your meal and the service provided. I hope we will be fortunate enough to have you join us again. Best, Chef Daniel

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FP
San Francisco
14 reviews
Dined on December 28, 2019
Overall4food4service5ambience5

They seem to have changed their menu which I'm a bit sad about. I used to come here for the Argentine steak, but it's gone now. I instead got the ribeye but it was honestly very fatty. That said it was still good and my wife enjoyed her entree. I just won't get the ribeye next time.

The Basin
Responded on December 31, 2019

Thank you for taking the time to write a review! We took over ownership of The Basin in July and have made some changes to the menu. I apologize that the ribeye did not meet your expectations. We will take your review as a lesson and continue to strive to do better. Please let me know if there is anything else you would like me to share with my team. Your feedback make us better. Thank you again and we hope to see you again soon! Best, Chef Daniel

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OT
San Francisco
1 review
Dined on December 27, 2019
Overall1food1service1ambience1

Made a reservation and the restaurant wasn’t even open!

The Basin
Responded on December 31, 2019

Thank you for letting us know! I apologize for the inconvenience. We had several days blocked off (meaning reservations were not supposed to be able to be made) so that our staff could enjoy the holiday with their families. I will call OpenTable today to see how this could have happened. I'm so sorry for the frustrating experience. I will follow up with a private message when I know more. Best, Chef Daniel

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PG
San Francisco
26 reviews
Dined on December 22, 2019
Overall4food4service3ambience4

Our first visit to the basin was pretty good. We were not blown away but it was a solid good. The service was adequate. Took a little longer than expected to get our cocktails, but they were tasty. Salads were all very good, as were the truffle fries. My sea bass entree was lackluster - it not well seared or maybe it was the particular piece of fish. the sides that accompanied it were not special. So I would go back to the Basin but not right away. Hubby enjoyed his short ribs.

The Basin
Responded on December 31, 2019

Thank you for your review! I apologize that the sea bass was not to your liking and that the drinks took longer than expected. Following your comments, I will be personally addressing these issues with the team to ensure that we provide a 5 star experience to all our guests going forward. Your comments help us get better. We hope you'll give us another chance so you can get the excellent experience we are known for! Best, Chef Daniel

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WB
San Francisco
7 reviews
Dined on December 22, 2019
Overall2food3service2ambience3

Since the change in ownership have experienced a decline in service and food quality. Order for my wife was made incorrectly and she had to wait about 5-7 minutes. Meantime all of the rest of us received our good. Not a great look for Tehran restaurant.

The Basin
Responded on December 31, 2019

Thank you for your review, Warren! I can’t fix the past but you have my personal commitment to improve our service and food going forward. We are implementing a stronger training program in the New Year for our staff that we hope will ensure issues like you described will not happen in the future. In regards to the food, is there anything in particular that was not to your liking that I should be aware of? I would love to make things right if you give us another chance. Thanks again! Chef Daniel

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RA
Las Vegas
25 reviews
Dined on December 21, 2019
Overall4food4service4ambience4

Good food in a great location

JF
1 review
Dined on December 21, 2019
Overall5food5service5ambience5

Great food and friendly staff. Even though parking was difficult to find, it was well worth the effort.

The Basin
Responded on December 31, 2019

I’m delighted you had a great experience at The Basin, Janet! We’re passionate about serving delicious fresh food so it’s fantastic you enjoyed your meal so much. I do apologize about the parking and agree it can be tricky, but I'm so glad you found your experience worthwhile. We hope to see you again soon! Happy New Year. Best, Chef Daniel

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OT
San Francisco
5 reviews
Dined on December 15, 2019
Overall2food1service1ambience5

Waited over 1 hour for food. I steak item was so gross we had to send back.

The Basin
Responded on December 23, 2019

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. If we’re fortunate enough to have you join us again, please ask to speak to me so I can address your concerns personally. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Best, Chef Daniel

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JA
San Francisco
1 review
Dined on December 14, 2019
Overall5food5service5ambience5

We have been coming to The Basin for many many years and it has always been amazing! Tonight was no different. The staff is always very accommodating. Our server, Garrett, was very knowledgeable, attentive and personable.

We had oysters from Washington which did not dissapoint, the ahi tune tartare was fresh , the roasted chicken (my husband said the best he has had in a while) and the mushroom truffle pasta was so rich and delicious!

We were too full for desert but tables around us seemed to definitely enjoy their desert as well!

The Basin
Responded on December 23, 2019

Jolene, The Basin endeavors to go above and beyond for our customers, so for you to provide such kind feedback is a source of great pride! I have told Garrett about your kind comments and he would love to thank you in person the next time you’re in! We’re really grateful for your feedback and look forward to serving you again! Best, Chef Daniel

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DO
San Francisco
1 review
Dined on December 14, 2019
Overall5food5service4ambience4

Had a lovely dinner with two other couples on Saturday night. Great food and drinks,

The Basin
Responded on December 23, 2019

Thank you very much for such a great review, Dan! We work really hard to offer the best food in the best possible environment, so I am happy to see that reflected on your last visit. We hope to see you again soon! Best, Chef Daniel

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OT
San Francisco
1 review
Dined on December 11, 2019
Overall5food5service5ambience5

The night was onset with initial hesitation, as my beloved halibut had been removed from the menu. Our waitress, Kyra, kindly informed us it was not in season. Thus, we decided to order the specials. The crab cakes were beautiful, a wonderful avocado sauce accompanied the dish. The oysters were medium in size, aesthetically pleasing, and also very mind and tasty. Drinks per usual were above par. The Risotto and short rib stole the show. The short rib was so tender and the generous portions still left us begging for more. The sea bass came on a bed of potato puree and was surrounded by a very well balanced sauce. Our bread pudding as always was fantastic, and my initial skepticism led to a dinner experience even more pleasing than our last visit. Can’t wait to see chef Daniel and his lovely staff again, from the host and manager to the bartenders, an the must mention lovey kyra, we received the exceptional service we have become accustomed to.

The Basin
Responded on December 14, 2019

Thank you very much for such a great review! We work really hard to offer the best food in the best possible environment, so I am happy to see that reflected on your last visit. I'm thrilled to hear you enjoyed our specials. We're working to make sure all of our food is seasonal and as fresh as possible. As soon as halibut is back in season, we'll be sure to put it back on the menu. It is a fan favorite! :) We hope to see you again soon! Best, Chef Daniel

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LN
San Francisco
3 reviews
Dined on December 8, 2019
Overall2food2service2ambience1

They could not serve a virgin bloody mary or a green tea. Dinner for four was $350 and only one person drank.

The Basin
Responded on December 14, 2019

Thank you for your review, Liz. I appreciate your feedback, and I'm sorry to hear you had a negative experience visiting our restaurant. Unfortunately we do not have bloody mary's or tea on our menu, as indicated on our website, but we do have many lovely non-alcoholic cocktails. We can definitely look into adding more options. Please let us know if there is anything we can do to enhance future visits. Your feedback makes us better. Best, Chef Daniel

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F
San Francisco
2 reviews
Dined on December 3, 2019
Overall5food5service5ambience5

I had dinner at the Basin twice this week and was very impressed with the food and service both times. We sat at the bar and our bartender, Erin, couldn't have been nicer! We will definitely be returning soon!

The Basin
Responded on December 6, 2019

Thank you so much for your kind words and loyal patronage! I really appreciate you taking the time to share your experience with us and am thrilled you enjoyed your meal. I also wanted to thank you for your kind words about Erin. She is truly a gem, and we are lucky to have her on our team. We count ourselves lucky for customers like you. We hope to see you again soon. Have a lovely holiday season! Best, Chef Daniel

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