Jennifer is amazing. We had some food restrictions and they accommodated us perfectly. The NY steak is not only amazing but enormous - highly recommend.
Nice dinner before going up to Mountain Winery for a concert with close friends.
Server was new and very unprepared. Seemed new to serving which is odd for The Basin. My food was good (liver) but my dinner partner had the pork chop special which was tasteless and dry and served only with spinach, no starch or discernible sauce. Ill balanced and poor presentation. Disappointed for the first time ever after coming her for 12+ years.
Still one of our favorite places for a special treat!!!!!!
The Basin NEVER disappoints. The food is always good, and so is the service. We went there before a concert and they got us out in time. I love this place.
Manhattan cocktails and Mushroom pasta were FABULOUS! A couple of opportunities...The grilled artichokes had really tough ends which was disappointing...I'd rather have them short and completely edible. The cheese plater was pretty good, but super salty with the almonds, olives and cured meats...and it was tons of olives.
Our server was wonderful as were the other staff filling water glasses and taking away plates.
Will definitely return when I come back to town.
I would not recommend the Basin to a friend. The service was very slow. The drinks were ok, the beet salad was bland, the rib appetizer was cold. We really enjoyed the mushroom pasta. It was fantastic. And the fish special was very good. But overall, the service and missteps make me not want to return
My friend Lisa and her Husband should be dinning with you at 5:15 either this Friday or Saturday by my recommendation. That’s what I thought of your restaurant.
I’ve been a restaurant broker for 42 years and know good operations. Yours is special and offers excellent food with superior service! Bravo
Impeccable service. Every time. And our dishes were all exceptional. Love the lava cake they bring out for birthdays & anniversaries. We'll definitely go back for our next special evening.
Fantastic food. Amazing service. This place never disappoints.
We had our anniversary dinner. It was nice and romantic. We both had the duck and it was delicious. Juan was a great server and made our experience special. Thank you, Juan!
My take is this is a higher end bar and grill with well presented food and very good service. No surprises on the menu, so fine for a business dinner where you don't want to take a risk. Very traditional menu and dishes. Well prepared with familiar flavors. Definitely my safe spot when i don't have to think too hard about what I want to eat.
Everything was great! Turned out I had dined there before a few years ago. I enjoyed it then and enjoyed it now. They even provided 2 desserts for the 2 birthday guests! What a wonderful surprise that was! Good sized portions of food, which were full of flavor and very tasty. Reasonably priced as well.
Food was ill prepared, the waiter hardly ever checked on us
We made a meal out of their hearty appetizers: shrimp gumbo, chicken croquettes, beets salad, truffle fries. Everything was prepared and seasoned beautifully. A great place to eat before heading up to the Mountain Winery for a show.
We had a bit of a mixed experience. Overall the food was good and that is what counts. I had the Blue Gem salad which I thought would have blue cheese and it had none. Plus the server wasn't around for me to ask about it. I was drinking about of my water glass and it broke and chipped into my mouth. I thought I swallowed the piece of glass but eventually I spat it out. This was pretty upsetting although we laughed it off. I think free dessert would have been a good compensation for this happening but the server didn't offer to do anything for us. Ambiance was loud at 8pm on a Sat but it did get quieter. Next time, I hope to have a quieter table. My husband loved the zucchini soup and his Manhattan was superior. The Halibut special was delicious.
The Basin is the one restaurant we can always rely on to be excellent in every category. The menu is always unique and changes but maintains some of its regulars that are always a favorite with us locals. We always take our out-of-towners to The Basin.
All good! good service and good food and cheerful waiters in the outdoors courtyard !
The only concern we had was the table we were seated next to. A person in the party was quite your and made it difficult for us to talk to one another. We have both been to the Basin many times and have not had that issue so it was a one time thing I hope.
Other than that everything was perfect. Our waiter was outstanding and helpful, the food delicious, well prepared and presented.
Our go-to local restaurant. Friendly service and great food. Bit on the pricey side but portions and large and we often split the main dish and are still full. We are repeat customers and plan to continue!
Food was great...service was wonderful. We had a party of 9 and they were very attentive!
The food was great, I just did not like the pizza. A bit over priced but suitable for Saratoga. The restaurant is pretty outdated. Would look amazing with a revamped look! Will come back again to try some other food. (Scallops and salmon were awesome).
Hello. I have been to Basin many times but it has been some time now since I moved to pleasanton. Was so excited to come back before the Foreigner concert at the winery this past Saturday.
The service was great as always but honestly the food was not that special. Well, except the Mushroom rigatoni got the same rave reviews as always. The mushroom soup was good but no wow factor. The duck was okay but a bit sweet. The halibut was ok and the fried rice was just that fried rice. I can’t rwcall what our other guest ate but think it was a beef dish which again was ‘good’ not great. I write this to you because I know the greatness of the basin and want you to succeed and maintain that greatness I have always loved and set you apart from the rest and against more expensive restaurants in town. I look forward to coming back again and know it will be great. Can’t wait to have short ribs again in the fall. All the best.
The Basin kindly accommodated a 30 minute delay in our reservation when we called ahead of time. When we arrived, the restaurant was 75% full. When informed our waiter that we'd only have an hour before our show and we'd order appetizers that we wanted to come together to help speed things along. We ordered the appetizers and cocktails for the two of us. And then we proceeded to wait. 10 minutes after ordering, our cocktails came. 25 minutes after ordering, our salad came with nothing else. About 45 minutes into our time there, we inquired with our waiter (after flagging two other people down to flag him down!) and he said that our "dishes had just come up and he'd bring them right over." He proceeded to go back and forth four times to another table with their food, without making eye contact with us or ever returning. 55 minutes after we arrived, we accepted that we'd never get our food soon and left, starving. No offer to comp our food from the management and no real apologies for them for the dreadful service.
Eileen is a great bartender & manager!
Had a lovely evening meal on the patio. Our server could tell we wanted to tho at a relaxed pace and she gave us the time and space we desired. We started with the truffle fries for the table and made a perfect meal from ordering small plates and sharing salads. All the dishes were delicious.
The food is good. However, I had said that it was for a birthday and they made no extra effort in that regard. Additionally, the service was slow and not very attentive.
Fun & enjoyable.
Excellent food. Lovely waitress who was very attentive. Wish they had more veggie options.
Excellent Sazerac cocktail. One of the best I have had a restaurant.
Three friends and I had a wonderful dinner on the patio. It was a warm evening but the patio was shaded. We were celebrating birthdays, and the restaurant comped us a delicious dessert with candle without asking. The service was wonderful - very attentive without being suffocating. Lots of water refills without prompting. Would highly recommend!
Fantastic halibut special. Love sitting outside. Our waiter was fabulous.
Food was excellent, but our waiter admitted to being repeatedly distracted - he was actually working behind the bar while we waited for our food. As a result, my steak arrived a little below "hot", and it took a while to make a second drink order.
Very buzzy atmosphere and very full busy restaurant. Great bar which you can sit and eat as well as the dining room. Service excellent with a very friendly manner and not over attentive
Nice food and service. Also nice atmosphere. I love this space.
great for family dining with natural home-made dishes
We sat outdoors for our anniversary dinner. Juan our waiter was excellent along with all the staff! I had the New York steak as usual, cooked to perfection and delicious!
Excellent food and service. We are always more than satisfied with our dining experience.
Food is always good and service is helpful. However, the Kitchen always seems slow.
Loved the tree and the service