Please do not publish this-it was an off night for Basil Leaf & I want this to get back to them as constructive criticism. We eat here regularly & love this restaurant-they were not well prepared for Valentine’s Day. The hostess was bussing & setting tables & could not even greet guests. The people ahead of us had a reservation 1/2 hour before us & they were trying to get them a table. We couldn’t even get the hostess’ attention to let her know we were leaving and canceling our reservation. We will go back, just not on a “special occasion”.
Took my wife for valentine's day. Was a horror show. Backed up, people standing all around the restaurant waiting to be seated. We were seated next to front door and every time someone came in or left we were hit with a blast of cold air. My wife wore her overcoat the entire dinner. This was not our first time there, and have had decent meals there, but this was bad.
This use to be 1 of our favorite restaurants. Unfortunately, the ownership has changed in the past year.
We tried it after the change and weren't impressed. We decided to give it another chance and made reservations for Valentines & the quality of the food had dropped even more.
There are still a few good people working there & I feel sorry for them as what;s happening is out of their control.
I don't think we'll be returning.
Been here many times before and the menu was always good so I brought a friend for her birthday. We were told we could only have brunch (arrived at noon on Sunday) and the food was mediocre, if even. We were disappointed and needless to say, it was a complete waste of money. Not coming back.
First of all, my one star rating was based solely on the atmosphere & service last Sunday night.
We did not actually end up dining here, based on my following review...We had a very strange & unfortunate experience at the Basil Leaf Cafe last Sunday evening. Upon arrival for our 6:30pm reservation, we found the restaurant to have a very weird vibe...there was no host/hostess and patrons seemed to just be waiting around. After a few minutes, an employee greeted us and said that he'd be back to seat us, but then changed his mind and told us to just sit anywhere. He appeared to be a cook or dishwasher, and not the usual front of house staff and it was clear that he was stressed out and in a hurry. As w headed towards a booth, a woman who was seated at a round table with a party of 8, literally stopped me in my tracks and started very enthusiastically telling me (almost shouting) that they had a reservation for a party of 8 and were waiting for a different table and needed the table we were heading towards, etc, etc. I calmly told her that we also had a reservation, but that she could certainly have that table if it meant that much to her. As I walked away, I asked my husband & daughter where else they would like to sit and they made the decision to leave the restaurant and dine elsewhere as we just did not have a positive feeling overall. As we were leaving, I told the restaurant employee that greeted us that we had changed our minds and would come back another time. I also mentioned that they appeared to be very short-staffed, to which he replied, yes, I am!
We've dined at Basil Leaf Cafe several times before and have enjoyed it. I'm not sure what was going on with them last Sunday night, but it was very offputting and uncomfortable, especially since it was my daughter's 17th birthday and she had chosen the restaurant for her birthday dinner.
the food was fair, when checking in I told the hostess we had a reservation but she did not ask the name or anything, just sat us. The service was OK but the overall experience was fairly ordinary to say the least.
It was a great place with amazing food
Good, but nothing special. Service was outstanding.
One of the best Italian meals I have had. Stephanie was very welcoming and helped us select our meals. Very comfortable place to share a meal with friends.
This is a solid but unspectacular Italian restaurant, good for pasta and friendly service.
Discounts purchased in Costco helps the decision making process.
Large pasta portions good for a second meal at home.