The Banks Seafood and Steak

The Banks Seafood and Steak 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. G

   Glenn

   Los Angeles8則評論

   1.0

   在1天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 3

   We ordered two bowls of clam chowder and a lobster roll. It took almost an hour to come. All of it was lukewarm. It came with truffle fries which were cold. When told our server and asked for fresh hot fries she copped an attitude. She did order the fries but charged us for it. Overall the food and service was bad. It is sad because we chose this restaurant because of the reviews. It was rated number one for the clam chowder but what we were served far from it.
   

   請問這對你有幫助嗎？

2. J

   Jared

   大波士顿1則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   They essentially did not honor our reservation. Reserved Jazz Brunch at 1:30pm. Checked in at 1:07 and was told we would be seated much later because there was a "long wait". What? Told we would maybe get seated by 2pm and they would call us when ready. We were also told we could feel free to go elsewhere and since we checked in, we wouldn't be charged for a cancelled reservation. Huh? Instead, we walked around town and returned at 2pm having not been called. They then tried to seat us in the 1st floor corner (Jazz brunch was upstairs and no jazz could be heard on the 1st floor). Asked the hostess seating us if there were tables available upstairs for what we reserved and she left us standing in the middle of the dining area to go "check". Did not return and only after we walked back over to the hostess station to inquire apologized for "forgetting" about us and offered the same 1st floor table. We left. We had driven into the city 45 minutes for this on Mother's Day with two kids 6 and 8. Kind of shocking how bad this was, even when some hiccups can be expected on Mother's Day.
   

   The Banks Seafood and Steak已在1天前回覆

   Jared, Thanks for visiting us. We're sorry to hear about your experience at The Banks Seafood and Steak. We understand how disappointing it must have been to feel ignored, especially on such a special day. We apologize for the inconvenience you faced and the disappointment you felt. We aim to provide excellent service and it's clear we fell short this time. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to make it right. Please reach out to me directly so that we can discuss this further. Kind Regards, Jaime
   

   請問這對你有幫助嗎？

3. J

   James

   大波士顿2則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   We had a 45 minute wait upon arrival which would have been longer had we not flagged down a manager. Note: we had a reservation and arrived on time. The front desk folks seemed overwhelmed and told us they were behind, however did not indicate that we’d be waiting close to an hour. To make matters worse, the delivery of food once seated was incredibly slow and the food was terrible. My wife’s steak had quite a bit of fat, my potato’s were rock hard and the food wasn’t hot. It seemed like the food had been sitting out for a while. Great spot location wise, but disappointing for everything else. Given the almost $400 bill for 3 people (2 adults, 1 child), we will NOT be back.
   

   The Banks Seafood and Steak已在1天前回覆

   James, We're truly sorry to hear about your experience at The Banks Seafood and Steak. We strive to provide prompt service and high-quality food, and it's clear we fell short during your visit. We apologize for the delay you experienced and the quality of the food. We're also disappointed to hear about the slow service. We understand how frustrating this must have been for you and your family. We appreciate your feedback as it helps us improve. We hope you'll reconsider and give us another chance to serve you better in the future. Please reach out to me directly as I would like to make this right. Kind Regards, Jaime
   

   請問這對你有幫助嗎？

4. N

   Niall

   大波士顿1則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 2
   4. 氛圍 4

   I was seated almost an hour late at no point was any effort made to offer us a drink or an appetizer. When seated the food service was also very slow, a basic lunch took 2 and half hours.
   

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5. b

   brittany

   大波士顿1則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 1
   4. 氛圍 1

   The hostess was incredibly rude and condescending which caused the start of our experience off on the wrong foot. We booked a reservation a month ago for Mother’s Day and when we got there we were told that it would take “a very long time for our table” with no exact time. Mind you reservation was at 1, and we didn’t get seated until closer to 2pm. Understand that things happens but the hostess did not have a positive attitude and I’ve never gone to any restaurant where I was so turned off by the hostesses tone it made me want to leave as soon as I got there. And when we inquired about our table 35 mins into waiting (because we were given NO time frame) she was snappy and said well I offered you this table that was literally right by the door where everyone walked in and not part of the jazz brunch. I just don’t appreciate the tone if you work in front of house even under stress try to have a positive attitude and be polite.
   

   The Banks Seafood and Steak已在1天前回覆

   Brittany, We're truly sorry to hear about your recent experience at The Banks Seafood and Steak. We strive to provide a welcoming environment for all our guests, and we apologize if we fell short in your case. Your feedback is invaluable and we will certainly address this issue with our team. We're glad to hear that you enjoyed our food, but we understand that the service you received was not up to par. We appreciate your patience and understanding, and we hope you'll give us another chance to make your experience better. Please reach out to me directly as I would like to make this right. Kind Regards, Jaime
   

   請問這對你有幫助嗎？

6. R

   Russell

   大波士顿3則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 4
   3. 服務 1
   4. 氛圍 1

   We were there for Mother’s Day brunch and the experience was terrible. When we checked in, the hostess told us that they were running 45 minutes behind reservation times because the diners weren’t leaving. In the end it was because they were overbooked and understaffed. She told us she would call us when table was ready. She never called. We waited downstairs with everyone else which became overcrowded with everyone on top of each other. The first table we were brought to wasn’t cleared. By the time we sat and got food 1:45 elapsed. Waiter forgot one of our drinks. Food was not hot. Waiter refused to give us a regular menu even though we expressed allergy concerns and discussed with restaurant earlier in the week this situation. Allergy information wasn’t passed to waiter who then blamed the hostess. They filled our water glasses once we sat and 1 hour later. Valet situation was bad to the point that we parked elsewhere. They advertised this as a jazz brunch but we were seated by the kitchen and couldn’t hear it. This was a waste of money and time.
   

   The Banks Seafood and Steak已在1天前回覆

   Russel, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your Mother’s Day experience that fell so far short of your expectations — and ours. We sincerely apologize for the long wait, overcrowded conditions, and lack of communication at check-in. It’s especially concerning to hear that your allergy concerns were not properly communicated. Guest safety is our top priority, and we regret that this critical detail was overlooked. Please know that we’re taking your feedback seriously and reviewing our internal processes to ensure these issues are addressed moving forward. We hope you'll reconsider and give us another chance to serve you better in the future. Please reach out to me directly as I would like to make this right. Kind Regards, Jaime
   

   請問這對你有幫助嗎？

7. m

   mark VIP

   Caribbean2則評論

   1.0

   在2天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 2

   A terrible experience reservation but still waited for half hour to get seated Waited for an hour for oysters once ordered. Then it got worse. 4 hours later got lobster rolls that were under heat lamp. One of us didn’t get entree until sent up to manager. Embarrassing for mothers —never again. Sorry doesn’t make up for complete failure —also an electric guitar and bass isn’t jazz brunch. Don’t go.
   

   The Banks Seafood and Steak已在1天前回覆

   Mark, Thanks for visiting us. We're truly sorry for the experience you had at The Banks Seafood and Steak. We understand your frustration and we apologize for the delay in seating and the lack of food service. We take your feedback seriously and will address these issues with our team. We hope to have another chance to provide a better dining experience in the future. Please reach out to me directly so that we can try and make this right. Kind Regards, Jaime
   

   請問這對你有幫助嗎？

8. K

   Kensley VIP

   大波士顿3則評論

   4.0

   在2天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 3
   4. 氛圍 4

   Mothers Day Brunch, so I get it that that it is busy....but we arrived at 12:25 for a 12:30 reservation and are told it would be a thirty minute wait...40 minutes later we inquire as to how much longer and the hostess was NOT helpful at all and was indignant that we expressed concern over the 40 minute delay. What is the point in making a reservation in the first place???? Once we were seated, 45 minutes after the reserved time slot, the food and service was good.
   

   The Banks Seafood and Steak已在1天前回覆

   Kensley, Thanks for the feedback. We're sorry to hear about the wait you experienced on Mother's Day, especially considering the reservation time. We understand your frustration and apologize for the delay. We appreciate your patience and understanding, and we hope to provide a better experience in the future. We hope to serve you again soon. Best regards, The Banks Management Team
   

   請問這對你有幫助嗎？

9. C

   Chaurice VIP

   大波士顿22則評論

   3.0

   在2天前用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 4
   4. 氛圍 3

   I went today for Mother’s Day prefix jazz brunch. The food was good, but the prefix menu was expensive for some of the items that would’ve been cheaper to order alone on their regular brunch menu . My biggest disappointment was having a reservation at 12 PM and not being seated until 12:51 PM. Wish it was more jazz like atmosphere. Would’ve felt the same with just jazz music playing with the music player.
   

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   The Banks Seafood and Steak已在1天前回覆

   Chaurice, Thanks for the review! We're glad to hear that you enjoyed our jazz brunch and found the food good. We understand your concern about the price of the prefix menu and the delay in seating. We strive to provide a unique experience and your feedback helps us improve. We apologize for the disappointment with the music and the reservation timing. We hope to serve you again soon. Kind Regards, The Banks Management Team
   

   請問這對你有幫助嗎？

10. J

    John VIP

    Washington DC2則評論

    1.0

    在2天前用過餐

    1. 整體 1
    2. 食物 2
    3. 服務 1
    4. 氛圍 4

    Slow service and over priced. Better options nearby.
    

    The Banks Seafood and Steak已在1天前回覆

    John, We're really sorry to hear that your experience at The Banks Seafood and Steak didn't meet your expectations. We strive to provide excellent service and delicious meals, and we're disappointed that we fell short in this instance. We understand your concerns about the service and pricing, and we want to assure you that we're always working to improve. Thank you for your feedback, it helps us identify areas where we can improve. We hope you'll give us another chance in the future to show you the quality dining experience we're known for. Best, The Banks Management Team
    

    請問這對你有幫助嗎？