The Ambassador Room

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1. OT

   OpenTable Diner

   Chicago

   13 reviews

   vip
   1.0

   13 reviews

   Dined on January 20, 2023

   overall1food1service1ambience1

   This place is close, need to be update its information.

   Report
2. V

   Veronica

   Minneapolis

   1 review

   5.0

   1 review

   Dined on January 1, 2023

   overall5food5service5ambience5

   Great atmosphere. Lovely restaurant for dinner or just drinks.

   The Ambassador RoomResponded on January 21, 2023Thanks for visiting WE were glad to Have you.

   Report
3. OT

   OpenTable Diner

   New York Area

   1 review

   1.0

   1 review

   Dined on December 30, 2022

   overall1food1service3ambience2

   We reserved a table for brunch at the restaurant but we were moved to the lobby of the hotel. This may have been fine but the food was mediocre at best. We had some croissants that were obviously frozen and then microwaved. The OJ was made from concentrate and the coffee was very thin. Honestly, breakfast at a Starbucks would have been both cheaper and better.

   The Ambassador RoomResponded on January 21, 2023I apologies that Breakfast was moved from the ambassador room to the library. We hope to be back in the restaurant soon Thank you for visiting We hope you do try us again soon.

   Report
4. LB

   LaurelB

   1 review

   5.0

   1 review

   Dined on December 26, 2022

   overall5food4service4ambience5

   One of the nicest ways to have a Christmas dinner that I have experienced.

   The Ambassador RoomResponded on January 21, 2023Thank you Glad to hear about the great time you had!

   Report
5. CS

   CarolinaS

   Chicago

   2 reviews

   vip
   3.0

   2 reviews

   Dined on December 25, 2022

   overall3food2service4ambience2

   We came for Christmas dinner and there was no ambiance or any holiday decoration. It didn't look any different than any other day. They closed the bar in between tea service and dinner. Would have been nice to know that beforehand. When we arrived early for our reservation to enjoy a drink at the bar, it was closed. They could have at least had their tea and coffee station open. The restaurant is in a hotel. So that's ridiculous. I would have been furious if I was a guest staying there. The food was either overly salted or bland. The cocktails were fabulous and our server was great. I would not do Christmas dinner here ever again. Nothing about it felt special.

   Report
6. OT

   OpenTable Diner

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined on December 18, 2022

   overall5food4service5ambience3

   i love it at the ambassador room. It is close to home and always good.

   The Ambassador RoomResponded on January 21, 2023Glad to host you and THANK YOU for your patronship.

   Report
7. MJ

   MJH64

   Chicago

   30 reviews

   vip
   5.0

   30 reviews

   Dined on December 15, 2022

   overall5food5service5ambience4

   This iconic room does not have the excitement it used to when it was the Pump Room (the most recent incarnation), but it is still a very calming, comfortable space. We happen to be there on a Wednesday night with terrible weather out, so there were only a couple tables, but the food was fantastic. 3 Hummus platter (the spicy hummus was spot on), the chicken and burger all delicious. Both the house specialty Manhattan and Old Fashioned were expertly made and the toffee with ice-cream and chocolate brownie dessert were all fantastic. Give it a try!

   The Ambassador RoomResponded on December 17, 2022Thank you for dining with us! glad you enjoyed the food. Hope to see you again soon.

   Report
8. HD

   HollyD

   Chicago

   1 review

   5.0

   1 review

   Dined on December 11, 2022

   overall5food5service5ambience5

   Afternoon tea service here was perfect. It was cozy, quiet and a perfect way to take a moment with friends in the middle of a busy holiday season. The kitchen happily accommodated one of our party who was gluten and dairy-free. The pastry chef even stopped by to make sure she was enjoying everything. The service was so attentive, teas and champagne were delicious. The ambiance is so sophisticated and overlooks the gold coast streets decorated for Christmas. This place is a gem. And for half the price of the peninsula. I cannot say enough great things about the staff and the experience.

   Report
9. KE

   KatEM

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on December 11, 2022

   overall3food3service5ambience5

   We booked the Ambassador Room for brunch, but sadly that room was closed and we ate in the Library. We booked way in advance and weren't given any notice prior to our reservation. We ate here only out of nostalgia (we used to stay here often way back when it was the Ambassador East). The food wasn't bad, but it wasn't amazing either. I wouldn't come here for breakfast again, but I would give dinner a try and hope the Ambassador room was open.

   The Ambassador RoomResponded on January 21, 2023WE apologies we that we moved breakfast to the library. We hope to be back in the ambassador room soon. We hope you give another shot in the next months.

   Report
10. KC

    KateC

    1 review

    2.0

    1 review

    Dined on December 9, 2022

    overall2food2service4ambience2

    We chose the Ambassador Room because we were staying at the hotel. Although we were the first people in the restaurant, our waiter was not informed of our presence for some time. He, Brad, apologized and took our drink order. My wine tasted off, and he quickly got me a new glass of another vintage. During the long wait for our food (though there were only two other couples there) we were not offered a cracker, a breadstick or any other sort of bread. The food was good, but the portions were small, especially given the price. Brad the waiter was friendly and as efficient as he was able to be. It was, however, a disappointment for a 70th birthday dinner.

    Report
11. GD

    GenD

    1 review

    5.0

    1 review

    Dined on December 4, 2022

    overall5food5service5ambience5

    Super cute just awkward entry and transition from street to hotel entrance to restaurant

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12. M

    Meimei

    Chicago

    14 reviews

    vip
    3.0

    14 reviews

    Dined on December 4, 2022

    overall3food1service5ambience5

    My party of 4 came in for afternoon tea. We had a child with us and the restaurant was very accommodating. They brought out a very pretty and festive plate for my friend’s son while we took our time choosing teas and eating scones. Unfortunately the chicken and waffle sandwich was very dry along with the salmon sandwich. The cucumber roll was completely soggy. We were interested in trying different teas and our server was very helpful in refreshing our teas. Service was great but the food was underwhelming.

    Report
13. ES

    EliS

    Chicago

    6 reviews

    vip
    3.0

    6 reviews

    Dined on December 3, 2022

    overall3food2service2ambience4

    Wanted to love this experience. Very relaxing in a beautiful part of the restaurant, not at all rushed. Tea menu was very interesting and Felipe (food and beverage manager) was a gracious host. Very appealing menu but food was just ok in execution. I love chicken and waffles but the waffle was extraordinarily dense and doughy. Smoked salmon sandwich dry and overly salty. Server wasn’t able to answer even the most basic questions about the menu (although Felipe was very knowledgeable). When I first got there, it wasn’t clear where I should check in for the reservation and a very nice server got me seated although I don’t think it was her job to do so. To top it off, my friend and I split the bill, provided 2 credit cards at the restaurant but I was still charged for the whole experience on my card. Also, note that 20% gratuity is NOT included in the published price of the experience although this isn’t written anywhere on the website or the menus but it is included on your bill.

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14. H

    Hayley

    Chicago

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 3, 2022

    overall5food5service5ambience5

    Staff was very friendly and helpful, food and tea were amazing. Highly recommend and well worth the price!

    Report
15. MW

    MaamWade

    Chicago

    9 reviews

    vip
    3.0

    9 reviews

    Dined on December 3, 2022

    overall3food3service4ambience3

    The Ambassador has a special place in my heart and may make me see their restaurant with rose colored glasses. The food is very average and the restaurant is almost completely abandoned. Our server was also the host and he was very nice albeit decently absent. Not something I really mind, especially on a date night. The drinks are delicious and I would highly recommend sitting at the bar anytime. I will absolutely be back, though, because this hotel is special to me. I do have hopes that the revival of the once iconic Pump Room is just on the horizon.

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16. MP

    MattP

    Chicago

    5 reviews

    vip
    1.0

    5 reviews

    Dined on November 27, 2022

    overall1food2service1ambience2

    We were really disappointed. We made a reservation on Open Table for 8 people, which was available and confirmed. We arrived on time for our reservation and saw that the restaurant was closed. We were understandably confused, and there was no one on-hand to explain what was going on. We asked at the front desk of the hotel. They told us they would be serving brunch in the Library (the bar across the hotel lobby). That would have been mildly disappointing, but fine. The (closed dining room is a nice room with floor-to-ceiling windows. The Library is a dark bar, and not what we signed up for. But, ok, stuff happens and the Library is nice enough. But it was soon clear that they didn't have real waiters on hand. The guy who helped us was very nice and did his best, but this was clearly his first time waiting tables. We were one of three total occupied tables (i.e., it was slow/empty), and the waiter disappeared for 30-40 mins at a time. When the food came out, it was a different random person who brought it out, and he had to ask which food went where. Again, not a big deal, but there was no one else in the restaurant and we waited forever for our food, and then when we got it all the food was going to the wrong people. I had to go back to the front desk of the hotel to summon the waiter so we could finally get our check and leave. I know this all sounds whiny and privileged, and I suppose it is. The food was fine and no one died. But our trip to the Ambassador Room was one of the least-pleasant restaurant experiences I've had in a long, long while.

    Report
17. OT

    OpenTable Diner

    Cincinnati

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience5

    We thoroughly enjoyed every course, the service was great & such a great vibe overall! Highly recommend!

    The Ambassador RoomResponded on November 29, 2022Thank you for dining with us. So happy to hear you enjoy! Thank you

    Report
18. SS

    ShereeS

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience5

    We used to eat at the Ambassador East when it was the original Pump Room. We decided to return for Thanksgiving 35 years later. The noise level allows for easy conversation and the interior design was simple and elegant. The service was friendly and we plan to return.

    The Ambassador RoomResponded on November 29, 2022Thank you for returning, We are glad to have you dining with us!

    Report
19. OT

    OpenTable Diner

    Chicago

    1 review

    4.0

    1 review

    Dined on November 24, 2022

    overall4food5service2ambience4

    Thanksgiving meal…Food was excellent! Despite bad service, we enjoyed our meal!

    Report
20. OT

    OpenTable Diner

    Minneapolis

    13 reviews

    vip
    5.0

    13 reviews

    Dined on November 19, 2022

    overall5food5service5ambience5

    The afternoon tea is new and a must try!! Holy cow I don’t even know where to start with this review because it was all just so good! Our waiter (I wish I remembered his name) was truly amazing! When we arrived, we were the only ones and were able to sit at the Sinatra table (yes, Frank use to visit this place and you can sit at his table). Our waiter throughly explained everything to us - the tea, the scones, the tower (savory & sweets), about their amazing pastry chef it was such a fun and educational experience. We both opted for a green tea; the emperor’s genamicha and Italian green almondine. I absolutely loved the Italian green almondine as it had notes of almond which was soothing and sweet. Everything is made in house by their pastry chef, Samantha Santiago Torres (the former pastry chef of LondonHouse which is well known for their afternoon tea). All of the food is well balanced and nothing is overly sweet or over powering, it’s such a pleasant mix (from what I learned, very traditional European style). The scones are paired with 3 different spreads and the lemon curd was my favorite. The tower, it’s hard to pick a favorite when everything is different from the next but outstanding on its own. The Camembert and Cucumber Sandwich might top my savory list and the Licorice Moscato Macaron was a stunner in the sweets. This was such a fun way to spend our afternoon and I can’t wait to come back again soon! Highly recommend!!

    The Ambassador RoomResponded on November 21, 2022Thank you so much for this amazing review! We are really glad that you enjoyed the experience and we hope to see you back in our new winter menu for afternoon tea coming up first week of December.

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21. N

    Noname

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on November 19, 2022

    overall5food5service5ambience3

    Just spoke with the chef and told him dinner was delicious, starters, main course and dessert!

    Report
22. CL

    ChicagoLM

    Chicago

    10 reviews

    vip
    5.0

    10 reviews

    Dined on November 12, 2022

    overall5food5service5ambience5

    Tea was amazing!

    Report
23. CG

    ChristinaG

    Chicago

    10 reviews

    vip
    5.0

    10 reviews

    Dined on October 18, 2022

    overall5food5service5ambience5

    We had a delicious breakfast and a beautiful quiet dining area

    Report
24. FA

    FabulousAsAlways

    Chicago

    101 reviews

    vip
    5.0

    101 reviews

    Dined on October 9, 2022

    overall5food5service5ambience4

    No one would come to brunch here for the food, as the menu is extraordinarily limited and the food is only so/so. It is the atmosphere that is so wonderful, most tables with a view outside, and the people watching is terrific.

    The Ambassador RoomResponded on October 10, 2022Thank You for the feedback, we will most definitely share this with our chef. Chef Brian has joined us from Florida and is working on a new menu that should be out in next few weeks. We hope you would stop by again and give us a try. We also have live music every Friday night and few special events coming up in the next few months. We hope to see you. Sincerely, The Ambassador Team

    Report
25. SH

    ScottH

    Chicago

    45 reviews

    vip
    3.0

    45 reviews

    Dined on October 7, 2022

    overall3food2service4ambience5

    Lovely drinks & subpar food. Fried chicken & short rib were both dry. Tuna and salads were fine, service was indifferent .Really about all there is to be said.

    The Ambassador RoomResponded on October 10, 2022Thank You for the feedback, we will share this with our chef. Chef Brian has recently joined our team from Florida and is working on a wonderful new menu. We hope you would give us another try. We also have live music every Friday with special events coming up in the next few months. Hope to see you soon. Sincerely, The Ambassador Team

    Report
26. OT

    OpenTable Diner

    Las Vegas

    3 reviews

    vip
    5.0

    3 reviews

    Dined on October 1, 2022

    overall5food5service5ambience4

    Perfect server

    Report
27. OT

    OpenTable Diner

    Chicago

    73 reviews

    vip
    3.0

    73 reviews

    Dined on September 25, 2022

    overall3food3service3ambience3

    Tired. Pretty space but not current. Food was meh. Not bad, but I wouldn’t go out of my way to eat here.

    The Ambassador RoomResponded on October 10, 2022Thank You for the honesty in the review. We are currently working on a new menu with our new executive chef and are hoping you would give us another chance in the near future. Sincerely, The Ambassador Team

    Report
28. TW

    ThomasW

    Miami

    10 reviews

    4.0

    10 reviews

    Dined on September 24, 2022

    overall4food5service5ambience4

    Excellent experience and quality. Quiet, sophisticated atmosphere that is chic but not pretentious. Food was well prepared, with a deft hand at seasoning and balancing flavors. Will definitely return.

    The Ambassador RoomResponded on October 10, 2022Thank You for your feed back. We recently had Chef Brian join us from Florida and he is working on an amazing new menu. It was our pleasure to serve you and we hope to see you again very soon. Sincerely, The Ambassador Team

    Report
29. KH

    KathleenH

    Houston

    7 reviews

    5.0

    7 reviews

    Dined on September 11, 2022

    overall5food3service5ambience3

    Birthday celebration. Our waiter was phenomenal!! We loved him. He went above and beyond helping with some unique photo needs.

    The Ambassador RoomResponded on September 21, 2022Thank You for your feed back. It was our pleasure to serve you and we hope to see you again very soon. Sincerely, The Ambassador Team

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30. LD

    LoopDiner

    Chicago

    190 reviews

    vip
    3.0

    190 reviews

    Dined on August 30, 2022

    overall3food4service5ambience5

    Used to be a happening place but is now all but dead. Staff is excellent. Food is quite good.

    The Ambassador RoomResponded on October 10, 2022Thank You for your feed back. We recently had Chef Brian join us from Florida and he is working on an amazing new menu which we hope will bring in more amazing guest like yourself and help improve the ambiance. We do have live music every Friday and it would be our pleasure if you can join us. Sincerely, The Ambassador Team

    Report
31. P

    Peke

    Cleveland

    9 reviews

    vip
    4.0

    9 reviews

    Dined on August 20, 2022

    overall4food4service4ambience4

    My sense is that the new owners are committed to bringing back as much of the Pump Room mystique as they can, without owning the name anymore (a sad commercial reality). The meal featured an excellent jazz singer. Food was good. With so many distinguished hotel restaurants being deep-sixed by hotel operators (another sad commercial reality), we really wish the Ambassador people well with their venture.

    The Ambassador RoomResponded on September 21, 2022Thank You for your feed back and all the kind words. We hope to see you again very soon. Sincerely, The Ambassador Team

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32. OT

    OpenTable Diner

    Dublin

    1 review

    1.0

    1 review

    Dined on August 7, 2022

    overall1food1service3ambience4

    Very poor quality. We returned one of the plates to the kitchen. The “trout” was supposed to came wire oven baked tomatoes, instead we had small cherry tomatoes directly from the fridge. Te arugula on the risotto was unseasoned and not fresh at all. Very surprised that the waitress didn’t notice how bad the dishes looked and didn’t asked if anything was wrong with the plate we leaved almost untouched. We paid 100% of the ticket

    The Ambassador RoomResponded on August 9, 2022Anonymous, I am very sorry that you had a poor experience with us. I appreciate your valued feedback and have shared this information with both the culinary team and the service staff. We always want go above and beyond to make an exceptional experience, but it seems that we really missed the mark with you.

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33. SM

    SandraM

    Los Angeles

    33 reviews

    vip
    3.0

    33 reviews

    Dined on August 4, 2022

    overall3food3service4ambience5

    Very empty place

    Report
34. F

    Foodiewithallergies

    Dallas

    56 reviews

    vip
    5.0

    56 reviews

    Dined on July 30, 2022

    overall5food4service5ambience4

    Went for breakfast with family…wasn’t staying there but they had availability on a Saturday mid morning, so we thought we’d give it a try. The restaurant is clean and modern. Service was friendly and attentive. Breakfast menu options were somewhat limited, but adequate that we all found something to our liking. Food was served hot, good quality and tasty. Was glad to have found it and we’d go again. In fact although the restaurant is a few blocks from the main busy area, it’s in a pretty and quiet residential area (but very close to other shops and restaurants) and the hotel itself looked very nice…would definitely consider staying there on a future visit to Chicago.

    The Ambassador RoomResponded on August 3, 2022Foodiewithallergies, thank you so much for your 5-star review! We are so glad you enjoyed your meal and experience with us and look forward to hosting you again. Please visit us in the near future for some delicious new breakfast additions.

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