The Allis- SoHo House Chicago

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1. OT

   OpenTable Diner

   Chicago

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food4service1ambience3

   The food and atmosphere were pleasant and as we expected (repeat customers). Our server was unbelievable, however. Throughout our meal she was unhelpful regarding menu items, overall attention to our table, taking accurate orders. Her demeanor was unpleasant—as if we were hassling her by being there. When it came time to pay our bill she was quite rude and frankly, inappropriate. After our final interaction I went to the nearby desk (which I now realize was the hotel reception) to convey our frustration, and they were responsive but by that time it was too late. All of the 5 women at the table have worked in food service and know well it is a difficult job. One server who is ill equipped to interact effectively with customers can really leave a bad taste in one’s mouth, even if the food is perfectly good.

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2. OT

   OpenTable Diner

   Chicago

   10 reviews

   vip
   5.0

   10 reviews

   Dined on January 16, 2023

   overall5food5service5ambience5

   One of my favorite spots in the city. Great food, outstanding service

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3. OT

   OpenTable Diner

   Chicago

   1 review

   4.0

   1 review

   Dined on January 16, 2023

   overall4food4service4ambience5

   I’d like to preface this review with this: despite some of my negative statements it was an overall good experience. I stand by my 4-star rating. It’s my hope someone in charge will read this and focus on what can be done better for a better customer experience. Our first table was wobbly but we were moved quickly. My tea was warmish almost cold and weak. Attention to details weren’t initially taken into consideration such as sugar cup/bowl needing filling, the wonky table, and when brought our final dish a pastry, essential utensils for treat. The food was good and well recommended by manager? I’m not sure who the gentleman was. Our server was delightful, she was a sweetheart and accommodating. Last thing I want to mention…The bacon was saltier than I like it but overall a good meal. I will return but only if visiting hotel or Cowshed otherwise it’s not a go-to spot for me 😏

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4. SL

   SouthLooper

   1 review

   3.0

   1 review

   Dined on January 14, 2023

   overall3food5service1ambience3

   The manager Francesca was outstanding (10 out 5 if that were possible). Me and my friend went for afternoon tea but both of have dietary restrictions. She’s vegan and I’m vegetarian. Since the set menu didn’t fully work for us Francesca went over and above in accommodating us. We were both so appreciative. But the server was absolutely horrible. After coming to our table with our tier and taking our tea orders she didn’t come to check up on us a single time. She didn’t refill our tea with hot water until we hunted her down two hours later. She was one of the worst 2 servers I’ve ever experienced. Couldn’t believe the day and night treatment we got at Allis within the 3 hours we were there. I’d still like to thank Francesca for everything she did and hope her and the chef receive the tip we left and not the server. Since the server didn’t serve us one bit.

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5. NP

   NikitaP

   Chicago

   8 reviews

   vip
   4.0

   8 reviews

   Dined on January 3, 2023

   overall4food3service4ambience3

   Food options limited good drinks

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6. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on January 2, 2023

   overall1food1service1ambience1

   Waited for 45 mins for a server to even come up to us & then ended up leaving.

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7. OT

   OpenTable Diner

   Chicago

   1 review

   vip
   1.0

   1 review

   Dined on January 2, 2023

   overall1food1service1ambience1

   It took over 2 1/2 hours. The server didn’t come to our table till at least 45 minutes of sitting there without even water. They didn’t have anything on the menu. Asked a question and took another 30 minutes to get back about an item.

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8. OT

   OpenTable Diner

   Atlanta

   1 review

   vip
   1.0

   1 review

   Dined on January 2, 2023

   overall1food1service1ambience1

   Poor service. Waited 30 mins but never come to our table and never take order. We called staffs, but they just ignored us. Other tables seemed to be same. The other table looked like waiting longer than us. They are no longer the Allis we knew, where we always had food experience.

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9. OT

   OpenTable Diner

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined on December 31, 2022

   overall2food3service1ambience3

   They didn’t have our reservation for tea. The service was terrible. It was unclear who should be serving our table. I asked a waitress for some water and she acted like it was a ridiculous request because we weren’t in her zone. Will not be returning

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10. OT

    OpenTable Diner

    San Francisco

    1 review

    vip
    4.0

    1 review

    Dined on December 29, 2022

    overall4food4service5ambience5

    Ended up at the bar, bartenders were great

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11. OT

    OpenTable Diner

    San Francisco

    16 reviews

    vip
    3.0

    16 reviews

    Dined on December 18, 2022

    overall3food3service1ambience2

    Our server, Isabella was very nice, however the hostess, Montse, was rude and the opposite of welcoming. She had an attitude, seemed disturbed and said there was a 45 minute wait when open table showed availability in less than 10 minutes. Thanks OpenTable for keeping things professional and out of the hands of rude, unprofessional staff for whom “hosting” is an alien concept.

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12. NE

    NohaE

    Chicago

    4 reviews

    1.0

    4 reviews

    Dined on December 17, 2022

    overall1food3service1ambience1

    Did not enjoy the atmosphere. Service was poor.

    Report
13. RT

    RenuT

    Chicago

    9 reviews

    vip
    4.0

    9 reviews

    Dined on December 17, 2022

    overall4food5service3ambience5

    Took my son to high tea after he finished his first semester at college. It was a really nice setting and we enjoyed the food very much. The pastries were exceptional—much better than you get at a fancier tea like the Drake. But the tea itself is bagged tea (Rishi) which I think is not ideal for a high tea. I expected loose leaf tea with more choices. Still very enjoyable bc we really liked all of the food and pastries and while it seemed like a small amount when it first came, we were very full by the end and couldn’t quite finish everything (but came very close). My son (who is 19), said the room reminded him of restoration hardware and I agreed that it does have that feel (which I like). Also the price ($55 before tax and tip) is much better than places like the Drake (recently went to a holiday tea there and it was close to $100pp).

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14. GA

    GraceA

    Chicago

    15 reviews

    vip
    5.0

    15 reviews

    Dined on December 17, 2022

    overall5food4service5ambience5

    We were so excited that tea service is back! We went many times before the pandemic and it was always delicious and so fun. We were told that the pastry program wasn’t 100% back and it showed. Not that the food was bad by any means. And if I’d never been there before I’d been totally thrilled. But it was just a bit less inventive than in years past. And no curd or clotted cream seemed like an omission. But what was there was delicious and the service was fantastic (thank you Frankie!).

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15. OT

    OpenTable Diner

    Chicago

    2 reviews

    vip
    3.0

    2 reviews

    Dined on December 11, 2022

    overall3food3service2ambience4

    The food that we had was ok but the wine list is very limited. We had a very wobbly table that couldn't be fixed so our drinks kept spilling all the time and we had to constantly try and find our server to help us with different requests and to clear our table. I don't think I'll be rushing back.

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16. C

    Christiane

    Chicago

    3 reviews

    vip
    2.0

    3 reviews

    Dined on December 9, 2022

    overall2food4service1ambience3

    Cute spot to meet friends for afternoon tea. Unfortunately, no accommodations for guest who have food allergies.

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17. OT

    OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on December 4, 2022

    overall5food5service5ambience5

    Great service, food and ambiance!

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18. OT

    OpenTable Diner

    Tampa

    1 review

    4.0

    1 review

    Dined on November 24, 2022

    overall4food4service3ambience5

    We tried the Thanksgiving Experience and had high expectations, and we were for the most part satisfied. Food was good, was a bit lukewarm when it was brought. Would have preferred hotter temperature. Taste was good. Service was good, however, for the price, I would have expected for the server to check-in more often. This is our personal preference, and we don’t like to be left looking around for the server. He did accommodate to most requests. Bathroom hard to find. Make sure you ask twice before you go. Otherwise, you may get lost!

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19. OT

    OpenTable Diner

    Seattle

    3 reviews

    2.0

    3 reviews

    Dined on November 23, 2022

    overall2food2service2ambience2

    Good is not good, just like microwave products instead of fresh cooked. The environment, like chairs, is a bit dirty and you could see ashes in the air while travelers checkin at hotel lobby which is in the restaurant and very close to dining seats we seat in

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20. b

    bagel

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined on November 22, 2022

    overall3food3service1ambience3

    Service was incredibly slow, they forgot parts of our order. I had to stand up twice to go find someone to both order and try to pay as well.

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21. n

    nsdiner

    Chicago

    24 reviews

    vip
    4.0

    24 reviews

    Dined on November 20, 2022

    overall4food3service5ambience5

    Everything was great although pricey. Gas wasn’t working so limited food which was fine. Loved the eggplant dip/spread!!

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22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food4service5ambience5

    Staff was very accommodating and had pristine manners. The food was good but don’t expect huge portions. But also it’s not that expensive for a place with a name as big as Soho House. Overall a great time

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23. PC

    PaigeC

    Chicago

    2 reviews

    vip
    4.0

    2 reviews

    Dined on November 13, 2022

    overall4food3service2ambience5

    Great atmosphere - food was good but not amazing.

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24. M

    Mimi

    Chicago

    1 review

    1.0

    1 review

    Dined on November 12, 2022

    overall1food1service1ambience1

    I would never recommend this restaurant. The sever is sooooooo unkind.

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25. OT

    OpenTable Diner

    Chicago

    7 reviews

    vip
    4.0

    7 reviews

    Dined on November 4, 2022

    overall4food5service2ambience4

    Went there for their afternoon tea. The afternoon tea was fantastic. Would highly recommend it. We also decided to have dinner there. The service slowed down quite a bit between the afternoon tea and dinner (maybe because of a shift change/staff meeting?). They wished my wife a happy birthday. They accomodated us despite the fact that we were 20 minutes late (we have a baby) and gave us a table which had some space right next to it to park the stroller (convenient!). Overall, a very good experience.

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26. OT

    OpenTable Diner

    Chicago

    16 reviews

    vip
    2.0

    16 reviews

    Dined on November 4, 2022

    overall2food2service2ambience4

    A bit overpriced for for a few bites that tasted ordinary. I’ve had high tea before and it should be more decadent than what we experienced. Also, I was made to feel like they were doing us a favor because we booked on the same day…but the booking was available. The staff was very friendly and the Allis is beautiful but the experience was not what I was hoping for. You could get the same if not better experience ordering off the menu as we’ve done in the past. Lesson learned.

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27. P

    Pattywagon

    New York Area

    10 reviews

    vip
    3.0

    10 reviews

    Dined on November 4, 2022

    overall3food3service3ambience4

    Friend’s birthday dinner

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28. OT

    OpenTable Diner

    Miami

    1 review

    3.0

    1 review

    Dined on October 29, 2022

    overall3food2service3ambience5

    The bread was burnt and there was too much butter on the toasts. The eggs were not properly poached.

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29. OT

    OpenTable Diner

    Chicago

    3 reviews

    3.0

    3 reviews

    Dined on October 29, 2022

    overall3food1service2ambience4

    First of all, I booked this table for dinner/drinks. We wanted to order food, but they told us that the kitchen closed 9.30pm?! What's the point to have a dinner reservation at 9.30pm if the kitchen is closed that time? We had only 1 drink and left the place to find restaurant with open kitchen

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30. OT

    OpenTable Diner

    Chicago

    1 review

    5.0

    1 review

    Dined on October 24, 2022

    overall5food5service5ambience5

    Very nice place

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31. AU

    ArmandoU

    Houston

    3 reviews

    vip
    3.0

    3 reviews

    Dined on October 16, 2022

    overall3food2service4ambience5

    Place is lovely, service is a little slow but very friendly. I had a croque madam who had way too much mustard making it hard to taste anything else on the very nicely presented dish. My fiancée had the salmon bagel that one was great.

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32. OT

    OpenTable Diner

    Chicago

    6 reviews

    vip
    4.0

    6 reviews

    Dined on October 14, 2022

    overall4food5service3ambience4

    It was strange that we were seated in the entrance area rather than the upstairs/dining. The hostess asked me twice what my name was for my reservation, then came to our table after we were seated to ask me my name again. The waitress asked if I wanted lemon or olives in my dirty martini. Asked us multiple times about our allergies. It wasn’t terrible, just odd/a lot of little things that I would’ve expected staff to handle more smoothly. Just kind of a strange dining experience/not as high end as I feel we were paying for.

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33. KC

    KatieC

    Chicago

    3 reviews

    2.0

    3 reviews

    Dined on October 12, 2022

    overall2food3service5ambience5

    Don’t get me wrong, the atmosphere is very pretty. But the menu is very overpriced. All of the cocktails are $20 even if not particularly difficult to make. Eight dollars for a cup of soup, $19 for a salad without any protein in it. And there was a piece of plastic in my soup… When you’re paying those prices you expect a little bit more.

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34. OT

    OpenTable Diner

    Kansas City

    1 review

    1.0

    1 review

    Dined on October 8, 2022

    overall1food1service1ambience4

    Horrible service. Expensive for not good food. Other customers were complaining as well

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35. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on October 7, 2022

    overall2food4service1ambience5

    I think The Allis has a lot of potential, but they need a lesson in basic customer service. It unfortunately does not live up to the 2019 Allis that I loved so much and would frequent often. I’m not surprised the dining room was almost empty; I will no longer recommend this restaurant to my friends. I was so excited that the Allis was reopening, and maybe they’re still working out the kinks, but I unfortunately will not be returning any time soon.

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36. JK

    JeffK

    1 review

    5.0

    1 review

    Dined on October 4, 2022

    overall5food5service5ambience5

    Had a great lunch sitting outside with wonderful food and service

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37. OT

    OpenTable Diner

    Chicago

    6 reviews

    vip
    1.0

    6 reviews

    Dined on September 21, 2022

    overall1food1service1ambience1

    Flies everywhere they served us warm tap water no ice. No airflow in building. 2 basic salads and a flavorless teacup of watery tomato bisque. I ordered a bottle of water and one beverage totaling over 100.00. There’s plenty of places in west loop with better options. Limited menu selection. Don’t waste your time here. Only good thing was the kind waitress when available.

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38. JD

    JamesDickson

    Chicago

    1 review

    5.0

    1 review

    Dined on September 18, 2022

    overall5food4service4ambience5

    Multiple women had the same nose job which I found comforting.

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39. ED

    EricaD

    Chicago

    5 reviews

    vip
    3.0

    5 reviews

    Dined on September 17, 2022

    overall3food4service4ambience3

    There were so many rats on the front patio! It ruined our dinner.

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40. KG

    KellyG

    Chicago

    8 reviews

    vip
    1.0

    8 reviews

    Dined on September 13, 2022

    overall1food3service1ambience3

    Went to The Allis for a girl night out. When we arrived we were seated outside which was fine. Our server came over, took our order and then came back with our drinks. We decided to not have food and just drinks as nothing was jumping out to us on the menu. The server went back inside and never returned. We had to go inside to close out our tab… we will not be returning. Very disappointing experience.

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