TGI FRIDAYS - Syracuse Destiny

Usually the food and the customer service and all the above is amazing this time are waiter was never around and never checked on us but he did check on all his other tables at least once. We had to grab another waiter to help us.

Completely appalled at the situation I was involved in at your Destiny USA location. I made a reservation on open table, arrived on time to be ignored because there was more important gossip about someone being “too messed up to come in.” We were assured once spoken to that we would get a table quick. Multiple people walked in after us, and were sat while we stood by waiting, we were a party of 3 and so were they. Employees were chasing people out of the restaurant offering them an immediate table because the situation was so messy. After standing by and waiting for 15 minutes we notified the staff we were leaving. An employee chased us across the mall, shouting at my wife about our decision to go elsewhere. Incredibly poor customer service and absolutely unethical behavior by your employees.

Ended up HORRIBLY sick for 2 days straight after coming in for dinner on valentine's day.

Very busy but expected for a Friday evening

My friend and I enjoyed good service, but we were seated in a very tight booth for 2. There was plenty of seating and it was cramped because we had winter coats and shopping bags. There was a woman across from us who was alone and seated in a booth for 4! We were originally shown to a small table for 2 with even less space. The booth was a request for more space. At the end of the meal I ended up spiking what was left of my water just trying to get to my purse so I could pay the bill.

Was eating my delicious burger with a friend of mine. I got a load of fries with mine while she was only given 13 fries exactly. I had close to half a plate full. While my bottom bun was getting soggy I took it off, on the bottom of my pickle was a long black hair. I felt so disgusted as I was 3/4 of the way done. They took it back and comped it. I wasn’t expecting that maybe 20% off of the burger since I was almost done with it. Because of that is the only reason I didn’t give them all 1s. I also ordered lemon broccoli and they gave me 3 pieces of steamed plain broccoli while charging me for the more expensive ones I ordered. Don’t believe I’ll be back here any time soon.

I try to go out to lunch at Destiny once a month to get my errands done. I really enjoy the menus and prices at this restaurant. Also, Anthony is a fact as tic server who always makes a patron feel special.

i ordered filet mignon for $23.00 med well got this rawish small grissley pc of meat tiny bit of Jack Daniels sauce (mashed potatoes was good and broccoli good dessert cheese cake good with draft beer) bill was $37.74. Total waste of money was very loud very bad experience

Server was not that attentive.

Our server Ashley was excellent. Very knowledgeable and efficient.

Everything was good...................................................

Music was so loud we couldn’t hear ourselves speak, asked the manager to turn it down and he did for 5 minutes then it got loud again. Our waitress was terrible and rude

We were received well at the entrance and our server, Brandon made sure everything went well. The meal was awesome and I definitely recommend that you try the TGIF bbq ribs 😋😋😋

Fair. Always slow service.

Food is usually always good and we got a table pretty fast. However service was very slow even though the restaurant wasn't filled up. I couldn't even ask for a refill on drinks because the waitress only came back once.

Amanda our waitress was excellent. We got our food fast and everything was great!

● 6 oz steak served was not 6 oz, more like 3 oz. When mentioned to the manager, she insisted it was 6 oz. However, I had gotten a 6 oz and my steak was twice the size of my friend's.
● issue with salmon not being cooked so had it sent back for correction
● took a long time for drinks and food to arrive
● Place was slammed and there was a lot of staff but seemed things were not flowing.
● A lot of food sat in the kitchen serving window for a long time.

Food was mediocre at best, order boneless wings, they were cold. I order ribs, bad decision.

Seated on time
Server was rushing us, second time I’ve had her. Not a fan
Music is way to loud
Soup was not hot
Not sure I’ll go back for a while
Definitely won’t be my first choice

Food was average nothing great
Over cooked tenders
They never make food to what menu says
As we walked in people walking out said good luck service is horrible

My husband and I are regulars. We enjoy the food, drinks, and ambiance.

Everything was just “ok”...the picture of the salmon dish showed lots of broccoli and it came out with one broccoli floret with spinach and a few red peppers. The salmon was good at least. My friends meals came out luke warm. They ate it anyways. And we were checked on a couple times but it was like she brought extra napkins when we were almost done eating, so it was like a oh crap I forgot to check them kind of thing at the time we were asking for the bill. They weren’t even busy :/

Food was very tasty. Non-alcoholic drinks are my favorite. Service was excellent. Lots of gluten free offerings. Nice casual place. A game was on and it did get a little too loud for our taste at times.

Food never comes like it's supposed to
I had a chicken sandwich this time said onion straws none on there last one said avacado never came with it. They need cooks that know what there doing.

It was a typical TgiFriday’s. Service was
Extremely slow.

I went with a group and everyone's food was cold. Our waitress was awesome but the food took forever to come.

It's ok. Food and service fair.

Pretty goof

Friday's is always a good place to grab a bite. They were especially busy and our server didn't bring our chips and salsa until asked twice. I also had to give her my number twice and she still didn't credit my points. I had to write it down and finally got the credit. I'm probably spoiled because my usual server wasn't there.

Service was good food was ok

Incredible food to match the service. Fanya and Linda are great. They have options for the meat eaters obviously, but also for those in my large family who are vegetarian AND vegan.

Terrible. Slow service

Was not happy that I could not use my TGIF rewards card to pay for my meal . I had lost points before because of non activity which came after I had wanted to use the points but the waitress had never applied them to my bill . Not everyone has a smart phone or an app . I would have been able to pay for 3 meals but I paid the one hundred dollars cash on the bill because it was not an option to pay with my rewards . Am not so happy with that . Waiter was good and pretty much spot on .

Made a reservation came in 10 minuets before the time and they said they forgot about my reservation. Then we get seater and 30 minuets go by and we were never greeted mind you we are a group of 8 in the middle of the restaurant, we order bar drinks and 2 kid slushies and they took so long to get to the table. Also it was my friends birthday and we had brought an ice cream cake for her, well the host never told our server about it so that took another 15 minuets to get to the table and to top it all off the cake was completely melted so you know nobody even put it in the freezer like we asked. Our reservation was for 5:30 we left right after paying and it was 7:45. Despit ALL of that the food did taste great and our server did a great time trying to fix everything

Horrible service. The food came out at all different times. The waitress apologized after about 15 minutes of waiting for the last entree stating she dropped the plate, which is understandable, but would have been nice to know right when it happened. She never refilled our drinks or asked how anything was. She brought the bill and never asked for boxes. We waited 15 minutes to ask for boxes and she never came back so we left all the food behind. We will not be going back.

I waited over 20 minutes for anyone to come to the table. Restaurant was empty. I was about to walk out when the waiter came up. He apologized. Took my order. I got food before my drink. Had to keep asking for my drink. Waiter had cuts and burns all over hands. When I finally got my drink, it had lipstick on it.....food was not that great but it is a chain restaurant.

Always a great place for lunch. My server Anthony is the best! The staff in general is very friendly and accommodating.

I wrote one before but the waiter was ok not to attentive and slow he lufted my sons burger with his fingers im assuming to make sure it was plain or his order. But used no gloves but it waa my sons and he didnt eat the top bun. We all watched as he did it. Then the egg rolls were burnt and the french fries were cold n old though i did get a comp on egg rolls thank you n new fries even if it did take forever. Then we all were upset cause we asked for well done burgers not burnt and we just ate what we could cause we didnt want to be a pain cause stuff just kept comn back late ir messed up. As i said before this place is one of my favs but the service n the food was messed up on Sunday. My husband asked for coffee it took 35minutes for him to say give me 10 it'll be ready. Not to mention how everybody who came after us was getting there order before we did. It was upsetting to the point i didnt want to leave a tip. It wasnt the best experience even my family wanted know why the waiter was acting like that it was uncomfortable. But i still love tgif its just this day was ughh.

Good food, great waiter. Didn't have enough help and this waiter offered to stay to serve our table. This was a spe iCal occasion.

As soon as we sat down we had to listen to a disagreement between 2 staff members that went on for over 5 mins. Food was good but slow to come out. Server was friendly but not sure why it took so long for our meals to come out. Manager gave us a free appetizer which was nice