TGI FRIDAYS - San Antonio Airport
Food is always great. Nice atmosphere and service food.
There were only 6 tables with customers at them. There were 6 waitstaff walking around that we could see. We didn’t receive any silverware until after our food was delivered. We ordered 3 identical house salads, all with ranch dressing, and we when they brought a single salad to the table we had to remind them of the other two. They forgot my husbands shrimp on his steak and shrimp dinner, we sat for over 10 minutes with empty drink glasses. The experience from walking in to leaving took 1 hour and 45 minutes. The restaurant was clean and pretty. The waitstaff were friendly but incompetent.
Dont even try this Open Table, it doesn't even connect to their system.
Not worth one star. Restaraunt had no knowledge of open table. They said they hadnt heard if the app. Orders were wrong. Service was slow. Meals should have been compensated or free. Took forevever to get meal and then forever to get waitress over to report errors. Waited another 30 minutes for new orders which were not fully correctwd but didnt bother reporting again since half of our party had eaten and were waiting on other half. Manager came over to ask if bill was okay??? Not very sincere or apologetic. The brocoli side dish is a health hazard, heart attack waiting to happen. Sodium content off the charts. Couldnt leave this place fast enough. Not worth one star.
Great food . Good staff very friendly.
Once we walked in - there was a bad smell. Reminded me of old and stinky. I could say worse but going to reframe myself. The chicken was rubbery and the steaks over cooked! The draft dos XX’s was room temperature and definitely not cold as I’ve had at other bars. This was our first experience with TGIF & by far not what was advertised on TV commercials. The only thing that was good was the old fashion that definitely was on point! Measured up to Outbacks black cherry old fashion. This will be the 1st and LAST time at a TGIF! Very disappointed and bad quality FOOD indeed.
The manager Valerie handled a coupe of issues, but considering that my wife ate off of the rib rack (which was served cold) it was brought back to the kitchen and warmed then returned. The servers Christian did not check on us, I had to go find him when we needed something. Someone else even had to run his food to our table. Knowing that I've managed in tge food industry we never brought food that a customer ate of of into the kitchen fixed than issue then gave them the food back - they always received new food no matter the food cost, the servers like Christian, which they were bragging on how good he was as a server, need more training they lack customer service and general serving skills. I was not impressed with TGIFriday's again. My wife and I don't think we will visit there anymore, just disappointed!
Our waiter was excellent, the kitchen was very slow, 1 hour wait for food music was way too loud.
I booked a reservation at TGI'S for a Thursday night weird I know seeing as its a weeknight but we would be going late - 11:15 pm and we didn't want to be those people who show up less than an hour before closing, so we got a reservation so they would know we were coming (it was just me and my husband). We've only been to TGI Fridays twice including this visit and both times have been super disappointing so we won't be going back. To start off we walked in and there was a girl manning the bar with a couple sitting there, one other pair in a booth in the back and 2 girls on the far side of the restaurant at the station chatting. We didn't get welcomed, which honestly i don't mind its more of an American thing (Im British) so that's all ok, but we waited.. and waited.. and waited.. almost 15monites go by and im saying to my husband that we should just leave or sit at the bar or something. But we decided to keep waiting and finally close to 15mintues since stepping in a lady came over and the first thing she says is "You want to sit at the bar?" Um no? So we followed her to a booth and she said our server will be with us shortly.. she wasn't even being unfriendly just super short and no apology, so things were kinda awkward already. Our server took another 10minutes to show up and by that, time the couple at the bar had left so there was only 4 people in the whole restaurant. Our app was fine but NONE of the mozzarella sticks had cheese in them! Not a single one it had all had leaked out into the fryer on one side so it was just breading. My mojito took alsmot 20mintues, our entrees were good mine was great but my husband had to wait ANOTHER 15mintues just for A1 Sauce and to tell our server that his steak entree didn't come with the shrimp it was supposed to.. the shrimp finally came with our dessert... Okaaay. Overall it was a super crappy and weird experience, and our server would constantly talk over us and interpret, but we still tipped well seeing as it was late
Take long time get you table and serve food
Horrible service, and the open table app is not compatible with their service they stated so we still had to wait. Also a weird smell when you walked in.
Will never go to a tgi ever again this pace left the worst impression . Terrible service waiter and food . I'm sorry but this place Definitely needs improvement .
I brought my mother to fridays for mothers day, as there is a diverse menu and is usually dependably good. This experience was far from that. The ribs were too tough to cut even with a knife, and the fries were unchacteristically cold and rubbery. The burger I ordered was mediocre at least. We sent the ribs back and were told that the entire batch was left In the oven to long - so allowed us to return the ribs and order another meal for my mother (at full cost of course), which we just brought home. All in all it was far lower quality than I have ever experienced, and i was surprised at the dismissive attitude of the staff about it. I even saw that they were still send people the burned, inedible ribs when we left. I think I'll steer clear from now on.
Sat us right away and we’re able to accommodate extra friends that arrived. Food was ok and prices reasonable
The Jack Daniels burger was delicious. Highly recommend along with their brownie obsession. Ice cream on the top with pecans and hot fudge around the bottom in the cask iron pot. Yu?m! Yum!
I️t was nice, however, short staff made I️t feel rushed, and the open table app doesn’t seem to work so well at this location. They did not receive our reservation and we still had to wait about 10-15 minutes before being seated.
No personal to sign people in, we were waiting for more than 25 minutes for a waitress to come and ask us if we were helped.
Drinks at the bar were weak. Food was awful. Rice was nasty - part was mushy and overcooked, part was undercooked and crunchy. Meat was tastless and overdone. Nothing had any kind of flavor at all. I will never go back here for a meal again. Disgusting! Go any where else!
Old smelly place avg food
The Jack Daniels ribs were delicious! The coleslaw was disgusting and the fries were okay (no substitutions). Steve, our server, was awesome.
Service was less than professional. They don't write down orders and he couldn't remember our drink order. Did not get the entree correct either. Presented and incorrect bill and was offended as to why I would question it. Don't think I will go back anytime soon.
Hadn't been to TGI Fridays in years. Was looking forward to good appetizers and dessert. Disappointed all around. The place was not busy, which should have been a warning. Ordered Fridays combo of appetizers added pretzels and date ordered garlic and Parmesan wings. They were just appetizers but it took 20 to 25 minutes to get them out. The waitress didn't touch our table during that time. When she did bring them she apologized for the delay and brought a full order of pretzels instead of an appetizer portion. I would have rather had a discount or dessert because I really didn't want a full order of pretzels. It was too much. After waiting so long for the appetizers, we cut our losses and left instead of ordering dessert. Total bill was approx. $50.
We both ordered different steaks. We never did clear up the price issue with the different sauces on the steaks. My steak was a bit rubbery and very thin for the price. The broccoli was cold without the promised flavoring. The salad was extra and small for the price. Your competition is doing much better. Also, the girl at the front did not confirm my Open Table reservation. Ashley, our waitress, was great.
The main issue is that the hostess said they don't take reservations and wanted my wife and I to wait 15 minutes. It is a lot busier here on Friday night than my past visits here, which made service slower than usual.
Completely packed tonight. Had a blast!!!!
They have an amazing bar staff!!! Tonight Jill and Matt were excellent!!!! The managers are very attentive also!!!!