TGI FRIDAYS - Rockford
We showed up for our 6:30 reservation. The restaurant was half empty at best, but we were met with a rude hostess telling us it will be at least 20 minutes until we would be seated. I questioned her, noting that there were many empty tables and she said the kitchen was behind. She was very rude and would offer no other explanation. I feel like we could at least been seated while we waited at one of the MANY empty seats there. I let her know I would like to cancel my reservation to which she coldly replied "that's fine" and walked away. I will never spend another dollar there no matter if they offer me any sort of discount for my experience. I can see from the empty dining area on a Friday night that many have already made that decision for themselves as well. I would give it lower than one star if possible.
Still had to wait 30 mins for a table
Food tasted good but the price for the quantity was not equal. Also the booth had tears in the cushions.
Food was decent... I thought it was a bit expensive for what you got. The burger my husband got was smaller but he said it was good. I only got three small pieces of fish with my fish and chips meal. Kind of underwhelmed but it was a nice date night out for the most part.
Server Jessica was fantastic!!!
Staff was not engaged. Poor customer service. Refill late. Had to ask for silverware . Brought bill. Never asked if we wanted dessert. (We would have). Not crowded.
We have always had great food/service at this location, except for this recent visit. Took over 10 minutes for someone to come to our table to greet us and take food order. Once we did order it took a long time to get our food.
Excellent fast service!
Getting the food out seem to be a little slow. But the food was great.
We placed our order including our 10 year old son's kids meal of mini burger sliders. When the food came out they brought him checked tenders which we did not order. They then took his plate back and did not even leave the fries. My wife and I were basically done by the time they brought his meal back. They did not offer us any thing for the inconvenience and did not really apologize. The food was lackluster. It will be awhile be fore we go back.