TGI FRIDAYS - Grand Rapids (Kentwood)
I will never go back. Our server took our order but we still had no drinks 20 minutes later. Initially when we ordered Oberon she had no idea what that was and never even offered to ask bartender if they had it.
Approached a manager and still nothing was ever done. We informed hostess we were leaving and left
Service was very slow over an hour and fifteen minutes for lunch when was not busy
I would absolutely recommend a different location instead of the one on 28th St in particular. The waitress was the only decent part of the entire experience. The greeter told us that our reservation was not to be upheld because they were too busy. She then proceeded to tell me that it would be a 20 minute wait, and if I could not wait 20 minutes to have a good night. She continued to seat tables behind my part of 4. Our party came back 20 minutes later, and she turned us away again. "It'll be another 20 minutes for your reservation ma'am, you can wait if you'd like, if not, have a good night." And I demanded to speak to her supervisor because she continued to seat even more tables. I spoke to the supervisor and she was able to get me to a table. The noise level was ridiculous because of one particular table that was shouting at other guests, and shouting profane things. The food was very gross and made all 4 of the party sick over the past few days. Please never visit this restaurant.
I love TGI Friday’s but the Kentwood location is a mess. The service is slow. When I was there they had 7 people serving 5 tables and it took 25-30 min to get seated. The waiter didn’t give us silverware or water u til we asked three times. They kept forgetting stuff. They also took forever to clean tables. Tables were left dirty until they were seating someone at it. Overall I enjoy the food and the deals however the service at just this location and the lack of organization is brutal. I would recommend to people that they should not go to this one but go to the other locations. Staff is not that friendly, it’s slow, messy, and it seems like there is not good management.
Came in ahead of rush, ordered drinks (4 drinks). 20 min later one beer served, 20 more minutes a second drink arrived, 10 min later food ( 2 soups) arrived. Another 20 min minutes food orders arrived, one item was steak salad, the steak was cold, the ribs were just warm. Remaining drinks were nevered served. Made a manager aware of drink situation after the 2nd drink arrived, nothing was done. We finally made general mgr aware, she removed the drinks from our bill and removed steak salad from bill along with excuses for poor service. We left with the feeling we had bothered the managers and one did nothing while the other three us s none to get us out and on our way. We weren’t loud about our complaints we kept it discreet but left feeling as though we had bothered the general manager. A TERRIBLE experience
Had the worst experience at a T.G.I. Friday’s ever. We had a reservation at 5:30 and our table wasn’t even ready when we got there and they WEREN’T busy. After we were seated 15 minutes later, we were there for an hour, didn’t have any drinks but one pitcher of water that didn’t even work for the 8 of us. I understand only having 1 bartender is hard but come on. Someone in our party had to go get our pitcher filled again because our waiter didn’t bring the second one he said he was going to. Smoothies others had ordered were sitting at the bar melting so after an hour with no drinks or food we walked to the Red Robin’s across the street. I recommend the Kentwood Red Robin’s :)
Did not take a reservation, they said they don't work with reservations so I think this app is not updated
We had a group of about 9 people. Two people said their food was good, but one of those said her food was cold. My food was cold and burnt. I had to send it back. They did take it off of the bill. We were probably the only ones in the entire restaurant, yet we had to walk up to the bar to get refills of our drinks because our server took so long to come back. I've never really been a fan of TGI Fridays, but one of the people in the group made the suggestion. This has definitely confirmed for me that I will not be going to Friday's again. This seems to happen almost every time I go, no matter which location.
Good food. Cold beers. Don't really care when a hostess says, when leading us to the table. "If you want too, follow me" . What's that all about?
The restaurant did not except my open table cupon for $50 and apparently was not one of the venues listed on line. I'm not sure why I was able to book the table but not use the cupon.
Not my favorite. Won't be back.