TGI FRIDAYS - Bensalem
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We made a reservation via open table. This is the third time they told us their tablet wasnt working. They took us at our word. The service was distracted and slow paying attention to a friend and not making sure our things were correct. We waited 20minutes for the bill. The appetizer was incorrect and missing 2/3 of the items we ordered and came out at the same time are our overcooked steaks.
When I got to the restaurant they told me the open table reservations wasn’t working. Decided to sit at the bar and the service was absolutely ridiculous waited 45 minutes to get a drink. Steak was undercooked could’ve been wrong. No one even asked how her food was. And waited 45 minutes to get a check
Made a reservation because we had a party of 6 and it was a Saturday night. When we arrived, the hostess seemed confused when I said we had an open table reservation, but no big deal. We were sat right away but were short 2 menus. Not to worry, the host promised to try to find us some. About 5 min go by and a server says hi I’ll be right with you. So we wait about another 15-20 minutes-our reservation was at 7 and it was now 7:25 and no drink order yet. So I asked the hostess if our server forgot about us, considering we’ve seen 2-3 other tables say long after us with drinks and orders placed. The host comes to our table and replies-she’s getting drinks for another table but she’ll be over after. Wow. That’s it. Server comes over and says okay, what can i get you? I’ll take the whole order if you’re ready. Of course we were ready, we had 2 kids and have been waiting almost a half hour at that point. We put our orders in and wait again. We don’t even get the kids chocolate milk we’ve been waiting for, no waters, nothing. No sense of urgency, no manager to smooth things over, nothing. It’s now 7:45 and we decide to leave. We knew if it took over 45 min to get drinks, the rest of the experience would have continued in that fashion and we had kids that needed to get to bed before midnight. We left as the server was bringing our drinks-finally- it was 7:50 at this point. We said we were leaving, everything took too long and all she said was a sarcastic, “okay.” We gathered our stuff, & walked out the door and the hostess said have a good night. The same hostess I flagged down a half hour earlier to ask about our server. My mother in law said we didn’t have a good night, we’re leaving because we didn’t get any service. All she said was okay. The manager never cared to come over or check on our table or any of the tables in our section. It was a little busy but there was no wait and plenty of open tables. Not one staff member had any sense of urgency or seemed to care.
To start, I made an opentable reservation and the hostess said they don’t receive them there.. obviously this needs to be adjusted. So we ended up taking a seat at the bar so we didn’t have to wait. There were hundreds of fruit flies swarming us the entire time we were there. Some of the food was decent but for what you’re paying it’s not worth it. My fried shrimp were so terribly overcooked that I couldn’t bit through them. Overall pretty bad experience and we won’t be returning.
Good food (Ribs) but while the servers were friendly they were spread way too thin.
Received very poor service. I was in town for my bday and I planned to eat and drink a lot. Unfortunately, our food was cold. Their server put it on the kitchen but as a manager in the restaurant industry. I know the difference between food sitting and food not made properly. Steak was well done only was able to enjoy one drink because server didn’t come back to our table for 45 minutes after ordering our initial food. The manager was very apologetic but I had a horrible time.
I usually ever come to TGI Fridays Bensalem, but I will no longer be going to this location. Our server was never available and we had to ask others for assistance. We wanted to order a dessert but instead we were handed our check. I had to make it known own I wanted to spend more money. It was Father's day, but it was not yet busy when we arrived. Food was excellent as always though!
I usually only go here if I have a coupon or reward. Surprised there was no wait
New all you can eat shrimp was very good. Great service and friendly staff.
Host was unprofessional, getting snippy frequently with his coworkers in front of customers. Food was terrible. Server was friendly but seemed a little overwhelmed
Slow service, nachos chips taste stale, find taste like it came from a microwave dinner. I will never in my entire life , or let anybody I know eat that nonsense. Small portions, still was hungry, and very unsatisfied.
Waiter was AWESOME... food was good, could have been a little warmer...
Our server Will was awesome!!!!! The food was great too! Overall a great evening out. I will definitely return.
Had to wait 30 min for meal then it was wrong, had to wait another 30 min we left.
Great food and service
Bad experience, salad came before drinks, entrees took too long to be served, food decscription different than what we were actually served
Great place and food is awesome! Was there for my birthday. Waiter John granted all our wishes and was very professional! Will come back for sure.
Server Ashley was great. Kitchen was horrible, messed everything up and it’s not the first time. Ashley was never around but explained to us they have her helping bar girl who doesn’t know what she was doing.
Manager Jessica came over and all she said was Sorry. Not good at managerial duties. Won’t go back
Food was okay, a little overcooked. Service was subpar. They took a while for refills and the chips and salsa. Not very busy so quite surprised.
Great food, good service as always
love the drinks and apps, but the employees there never know what open table is, the manager said they don't do it any more. but app are great
We had an excellent dining experience at T.G.I. Fridays. The Manager Shawn was great about processing our coupon discount and my free birthday dessert. Our server John was outstanding. He was attentive to all our dining needs. He was pleasant and very professional. The food was delicious and filling. The brownie obsession was amazing. So very good! Thank you!
Good food as always, but a bit of a wait. Usually more attentive.
The food was delicious. The service was fabulous. We don't live in the area, but we always return to TGI FRIDAYS in Bensalem when we get the chance.
Got a table reserved online 10 minutes before arrival. Sat on a upper decklike area was nice overlooking the restaurant. Food was ready and hot only think the big ribs was on the skinny side. Drinks was good. Waiter checked on us regularly. Nice time!
Our service was prompt and friendly. I usually love the Sesame Jack Chicken Strips appetizer but tonight it seemed like all breading and very little meat. Everything was served very quickly and our waitress Kate checked on us just the right amount of times.
We were shocked when we got there and discovered our OpenTable reservation is really not a reservation.
Management explained that TJI Friday's corporate considers that only a call ahead even though it says on OpenTable we have a reservation confirmed.
Other people near us were furious and walked out since they have been emailed by OpenTable that it was a reservation.
My wife and I decided to wait and after 15 minutes we were seated. Unfortunately, I asked for a steak medium well and it came out well done. My wife's dinner was cold and had to be taken back and reheated.
The waitress and the managers Rob were great and very understanding. it's not their fault the cook screwed up
TGI Friendly's corporate has to get together with OpenTable and stop deceiving people who think they have reservations when they do not.
Their iPad system, and they didn't inform anyone until people had arrived. The phone kept ringing without anyone answering, so even if you wanted to call to confirm, you couldn't. We waited an additional 15 minutes past our reservation to get seated, and the service was slow, despite the restaurant not being full on a Saturday night.
We were greeted and seated quickly. Our visit was to try the ribs that were advertised. They were great and we were very pleased.
Food great as always. Except for the Sesame Jack Chicken strips, which had a lot of burnt breading on the plate.
Cook unable to get the steak right. Sent back twice and ended up not getting a meal.
Went out to dinner with my sisters. Our first get together in years. Even after using OpenTable we still had a 25min wait. Was seated near kitchen and could see everyone without gloves and touching food with their hands. Onion soup was horrible and our fries were all cold. None of us touched our fries. Do not recommend this place!
Great food and vibes
Service was POOR. In a room and waitress had 9table responsibility . Party of 6 each person got a meal not all served in one visit. I got mine when everyone finished theirs. Ordered dessert and had to chase manager after no dessert after 20 minutes.
Went for a farewell gathering with friends, for some light fare and drinks. Our server, Tim, was great! Very attentive, and was even a lot of fun. The manager was great with us as well, we were very pleased with him. The drinks were bomb! Def planning on making plans to go again.
first night French dip sandwich was okay not great service was mediocre very noisy with disruptive people at tables next to us.
Tried it again later in the week and ate at the bar. had a great friendly bartender and very good food
It was horrible. I made the reservations at 7 two and a half hours before we got there I also called to make sure we got there there was no tables we had to wait 30 more minutes then we sat down in between appetizers was like 15-20 minutes it was it was horrible and the place wasn't even busy
foord and service very good, been there before. but not on the ball with open table reservation server and hostess had no idea. had to call next day to get my points told me they would give me bonus points for the trouble, but did not.
Great server (Olivia), the menu has been condensed since the last time we were here so it was nice and quick.
The food quality was good, but the timing of food delivery was off. The wine was not the quantity ordered, no utensils were brought to the table and entrees and desserts weren't delivered together (there was two in our party).