Teya Santa Lucia

Teya Santa Lucia reviews from people who’ve dined at this restaurant. Based on recent rating.

1. F

   Fernando

   Unspecified1 review

   3.0

   Dined on April 28, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Cada vez que voy la comida deja mucho que desear. El xikilpac malo y muy poco. Los lomitos sin sabor. Y el poc chuc también
   

   Is this helpful?

2. F

   Fernando

   Monterrey11 reviews

   4.0

   Dined on March 19, 2025

   1. Overall 4
   2. Food 2
   3. Service 3
   4. Ambience 4

   Después de comer muchas veces en Teya, esta última vez la atención y la comida dejaron mucho que desear. Lo malo es que lleve un invitado foráneo. Ya pensaré 2 veces si regreso
   

   Is this helpful?

3. C

   Cecilia

   Toronto42 reviews

   5.0

   Dined on March 10, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Took some out of town friends, and it did not disappoint. The sopa de lima and sopa de frijol were very good. We also had some panuchos, fish, and papadzules. The service was great and friendly. They accommodated us with my baby outside.
   

   Teya Santa LuciaResponded on March 20, 2025

   Thank you so much for your comments Ceci. We're so happy to read you had an exceptional experience. We'd love to see you soon.
   

   Is this helpful?

4. DG

   DavidG

   Toronto2 reviews

   3.0

   Dined on March 7, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Lovely meal, lovely space. Some of the service is excellent but our waiter was terrible. The chairs are hard and I eventually had to get up to grab cushions after asking three times.
   

   Teya Santa LuciaResponded on March 12, 2025

   Thank you very much for your visit, we are sorry about what happened, we are improving day by day to provide you with the best experiences. We would love to get in touch with you and be able to offer you a courtesy, we appreciate that you can contact us 999 222 1241.
   

   Is this helpful?

5. L

   Lily

   Mexico City3 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente servicio, el lugar está muy bonito, la decoración de excelente gusto y la comida de gran calidad, particularmente me pedí las enchiladas divorciadas de lechón y estuvieron deliciosas!
   

   Teya Santa LuciaResponded on March 7, 2025

   Muchas gracias por tus comentarios Lily, estaremos encantados de recibirte nuevamente.
   

   Is this helpful?

6. A

   Arvind

   London52 reviews

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Setting very nice and food OK but terrible service. Long delays before offering water or drinks. Main issue was with the bill: charged for a bottle of wine when we only had one glass. Possibly a simple error but no apology then kept waiting for 15 minutes for the revised bill. Waiter seemed very annoyed that I had picked this up. Concerning that a neighbouring table also spent a long time clearing up errors in the bill. Probably better options in the area.
   

   Teya Santa LuciaResponded on February 19, 2025

   Hello Arvind, we are sorry about what happened, we would love to be able to remedy what happened by offering you a courtesy and inviting you to visit us again, we would appreciate it if you could contact us at this number 999 222 1241.
   

   Is this helpful?

7. M

   María Guadalupe

   Unspecified3 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente ambiente!! La comida excepcional!!! El mesero que nos atendió al menos, MUY MUY AMABLE!!! Quedé fascinada!!!! Me encantó todoooo el lugar, la comida, los cócteles... Muy muy rico 100% recomendado!!
   

   • 
   • 

   Teya Santa LuciaResponded on February 19, 2025

   Muchas gracias por sus comentarios María, nos es grato leer haya pasado una gran experiencia. Le esperamos pronto de vuelta.
   

   Is this helpful?

8. J

   JORGE

   Mexico City3 reviews

   3.0

   Dined on February 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Ambiente y decoración demasiado minimalista rayando en lo austero o tratando de imitar un lugar de comida rápida. Los textiles de los asientos absolutamente sucios. El servicio lento y mediocre. La comida rica y bien ejecutada. Un lugar con mucho potencial que lamentablemente no es utilizado adecuadamente para brindar una excelente experiencia.
   

   Is this helpful?

9. D

   Daniel VIP

   Mexico City10 reviews

   3.0

   Dined on January 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It’s ok, nothing outstanding, but the place is nice, has AC, and a good location.
   

   Teya Santa LuciaResponded on January 22, 2025

   Thank you for sharing your experience. Could you tell us a little more? Your comments help us detect areas of opportunity to continue providing a pleasant experience.
   

   1 person found this helpful

10. E

    Edward VIP

    San Francisco5 reviews

    1.0

    Dined on January 5, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4

    What a gorgeous space, wow. My first night in Merida I walked by and said to my friend, “we must try this place!” We stopped in the next day, we were greeted by a very rude hostess saying they had a kitchen issue. As someone who works in the industry, I felt so bad. Later in that same evening they were open so we tried again. They said they were closed, 2 hours prior than their scheduled time. Ok fine. The next day I made a reservation and punctually arrived. The same hostess met us with a very cold and dismissive tone. After sitting down for 10 mins, in an almost empty restaurant we were finally greeted. We were told that they were out of all of there signature items on the menu, but nothing else. Both of us wanted things that they weren’t offering. We decided to stay for a drink. What a mistake. It took 45 mins just to get a drink, ask for the check 3 times and leave. My cocktail was delicious, but I have never tried to hard to enjoy a space and be treated to poorly in the process. This is not hospitality. Would not recommend to anyone. After the long wait to get out of there, we ended up having to order to go burgers down the street to take back to the hotel. Not the dining experience we were looking for on our only Saturday evening in this adorable city.
    

    Teya Santa LuciaResponded on January 7, 2025

    We greatly appreciate your feedback and assure you that we will conduct a comprehensive investigation to identify and rectify any concerns. We will implement corrective measures within our organization to prevent similar occurrences in the future. Our primary objective is to deliver exceptional experiences, and we will take the necessary actions to enhance the capabilities of our staff. We sincerely hope that you will consider giving us another opportunity to demonstrate our unwavering commitment to excellence.
    

    1 person found this helpful