Never been so disappointed. The server Danilo is not properly train for the Job or maybe not qualify at all to be server. We ordered appetizers which we never got, he couldn’t understand what we were saying and he speaks way too fast for someone with English as second language. The food was horrible, cold and salty. I mentioned to Danilo that the food was too salty and cold he didn’t even blank. He came back grabbed the food and never asked me if I needed something else. I left the restaurant very hungry and he ended up with 18% gratuity because it’s part of your bill. Never Again!!!
Service was extremely slow. Waiters were confusing orders. Took about 20 min and two waiters to get coffee at breakfast.
Service was good but we felt rushed. Food came out too quickly no time between courses. Pasta was drowning in cream and the pancetta wasn't cooked well. Burgers and fries were delicious as well as the kale Caesar salad. Music was upbeat and fun. Very casual.
We made a reservation and arrived at a lovely setting. Alas... no one told us until we were seated that they were literally out of 3/4 of the items on the menu as it was NY's day and they stated their deliveries had not arrived. We felt strongly that we should have been told this before we were seated and already had a beverage on the table. There was not attempt to even provide a 10% off or something for the extremely limited choices. The setting is lovely but after this experience do not think we would go back again.
Really nice atmosphere!
We were sitting for 30 minutes before anyone came over to our table. Took another 15 minutes to get drinks and dinner we also waited for. We ordered dessert and the waiter brought the cake with the ice cream but no spoons so our ice cream was all melted by the time he brought our spoons. The waiter felt bad and said he would take the desserts off the bill but when the bill came he removed nothing. To top it off the service was include cuz we were 10 people. Awful would never go back!!!!!!
We ordered 4 appetizers for the 2 0f us. All were exceptional especially the burrata. Very polite and helpful service.
Didn’t realize this was a pool bar/restaurant in a hotel. Music was much too loud for conversation.
We were led outside which was ok temperature wise but so windy. Service was slow
That was terrible
I’m going to write the truth on ma Instagram and Facebook about this place.
The drinks & Service were not great, but ambiance was great!
DO NOT PARK YOUR CAR WITH THE VALET, they broke my sunglasses and just put them back in the console and never said anything, called Manager of the Valet Park and he never got back to me. There are better restaurants in Hollywood, skip this one and go to one of the others.
The server wasn't totally nice, more than 20 minutes to get about drinks and then he came saying they didn't know how to make the martini I asked more than 20 minutes before. He was bringing the drinks one by one dripping it all over the floor and the table without even a paper napkin. Food was quickly in the table, everybody said it was good but nothing was wow, the presentation and portions where good. The manager (I think) a Hispanic try checking on us, picking the cocktails that were wrong, the server kept an attitude and rolling eyes etc. We were a party of 10 Lithuanians, Americans and Colombian people and nobody was impressed. The prices suggested it would be a really good experience but the service, the time and the drinks were just too disappointed to come back again! Hope you can improve it.
We really enjoyed it very beautiful exotic n sexy loved it
The restaurant inside and outside was very nice. Outside dining option adjacent to the pool was beautiful. Background music but really nothing in terms of entertainment. The service and food were both below average for the price. At several points staff were seen arguing with one another. Also, several items on the menu were not available. Too bad. The location is really is lovely.
We ordered chicken empanadas that were hot on the outside and chicken cold
on the inside. Presentation of the entrees was OK but the quality of the food was very poor.
Its a very nice place but it needs a new chef.
We always enjoy this place! :)
Vibrant and beautiful location for a quick bite. Had a casual lunch with a business colleague and will use that location again in the future. Service good but not intrusive.
nice experience , we missed Giulio hope to see him next time !
The experience for breakfast was horrible. They confirmed my reservation for 10:30 am for Sunday breakfast. When we arrived, they said they were closed from 10:00 to 11:00. I don't know why they would confirm a reservation for non operational hours. So, breakfast is served before 10:00 am then at 11:00 they open for overpriced brunch menu.
I am very disappointed about this place, the way they handled their own mistake.
I DONT RECOMMEND THIS PLACE FOR BREAKFAST AT ALL.
Excellent food and fabulous ambiance. I will definitely be coming back again!
Good food, stunning view
It's a pretty coffee shop and not a good place for dinner. Unfortunately our server was not even a good order taker. 1- He asked us if we wanted our appetizers before the entrees. 2- I told him I wanted my drink "up" and he repeated "up" and walked 3 feet away and then came back and asked me "do you want your drink up"? I asked what bourbons they had but his English was so poor I could not understand what he said. Side orders came out with the appetizers instead of the entrees. Not worth going for the "experience" even if it was 1/4th the price. We laughed this one off!
food and service exceptional great host and great management
Great service, food was very good.
Great Sunday Brunch, celebrated my wife's Birthday. After brunch we hit the pool and enjoyed a few signatures cocktails and a bottle of champagne.
Great venue for family and friends; absolutely kid friendly.
I will be back soon.
food and service were amazing, plus the atmosphere was great as well, luv the decor and staff
was great, very welcoming
My 2nd time there & I honestly can't wait to go back.
The servers are on point, had that Terazas burger, #bustin that thing tasted amazing...
And then the Viee --- OMG
The view is like no other, with a full ocean view... Luv it
No organize at all! We have to wait at lot, service was horrible. It a beautifull please but they need a good management. Host was rude and the servers lost. The Sunday brunch don't impress us.
Beautiful ambient, modern and eclectic decore; good menu with very good drinks. Get to Terrazas to relax, unwind and have a fun afternoon or an awesome brunch.
Excellent food and service. Wide variety of Mediterranean dishes .
For what they offered price shouldve been less or then include Mimosas
Its a beautifull place, food is good, staff very kind .
Make sure you go the food spectacular the views are amazing and everything else will complement your dining experience there
I am so happy with my experience at Terrazas on the 9th floor of hyde with such an amazing view! I just had to sit outside. The food was absolutely delicious and the portions are filling. I enjoyed sitting by the bar after dining to just enjoy my time to the fullest. You have to try The Mule. Ask for Chevy. Highly recommend Terrazas
A typical hotel coffee shop and pool setting. Good if you are staying but no place to run to for a meal.