Terra - Eataly Silicon Valley

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1. SH

   SamH

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Our server, Graham (who is also a sommelier) was super knowledgeable and helped us have an awesome experience. Our family went to celebrate our parents' 46th anniversary and it was the perfect place to do it. The kids loved the pasta. We ordered the Fornello Pugilese and it did not disappoint and it was enough for 4 adults to share. We all enjoyed the desserts: the milk gelato was creamy, the tiramisu dreamy, and the nut cake exquisite. We are definitely coming back.
   

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2. 4

   4evremo

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food2service1ambience4

   Everything was mediocre at best. We ordered our drinks before our food and the drinks came out after our huge meal. Food was decent. Not with the price. The server neglected to check on our section for over 30 minutes while we sat with empty drinks. No one came to check on us. The server also double charged us for the one glass of wine we ordered. Floor boards were loose too. Would not recommend.
   

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3. OT

   OpenTable Diner

   1 review

   2.0

   1 review

   Dined 5 days ago

   overall2food2service2ambience5

   Food was average for that premium price. We only tried their house made pasta dishes.
   

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4. M

   Maria

   San Francisco

   5 reviews

   1.0

   5 reviews

   Dined 5 days ago

   overall1food1service1ambience5

   Please see my Yelp review made today, June 4, 2023. I would not recommend this restaurant to my enemy!
   

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5. D

   Deepspace

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   overall2food3service1ambience3

   Food was good, but the service was no way near the level expected at the price point. It was more like a busy roadside cafe. We had to flag the waiter down multiple times to get their attention. We wanted to get dessert, but decided to ask for the check instead as we got tired of waiting for them. Poor service and pricey food.
   

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6. MS

   MikeS

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food3service3ambience4

   Food was a bit to pricey. When I requested to move tables the person who brought us to the table said no as that would mean it would involve a different server. So we ended up eating at a table that was not a 100% clean upon our arrival. We mentioned this to the person who brought us to the table and he did nothing. Also, their was very limited vegetarian options.
   

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7. OT

   OpenTable Diner

   San Francisco

   6 reviews

   vip
   5.0

   6 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Tad overpriced but the food was good and we loved the ambiance
   

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8. F

   Foodlover

   Alabama

   6 reviews

   1.0

   6 reviews

   Dined 5 days ago

   overall1food1service3ambience2

   Fish of the day (salmon) was dry, overcooked and served with a limp salad with no dressing. Not worth half the price. Pork chop was also dry and chewy, and very expensive The bread tray with butter and a pork spread was good. A prosciutto and mozzarella tray was also good. However the food was not worth the high prices charged.
   

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9. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   ‘‘Twas a great experience!!!!!!!!!!!!!!!!!!!!!!!!!!!
   

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10. M

    Misch

    San Francisco

    18 reviews

    vip
    5.0

    18 reviews

    Dined 6 days ago

    overall5food4service5ambience5

    It was all excellent until I spottef a hair in my salad! After that all was good and delicious but the 'hair' kind of put a dent in our happiness. We did go ahead and order your wonderful gelato. The server kindly took the salad off the check. All in all, lovely.
    

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11. AS

    AliciaS

    San Francisco

    4 reviews

    vip
    4.0

    4 reviews

    Dined 6 days ago

    overall4food4service5ambience5

    Service has always been outstanding, and the food is very good. Summer patio ambiance can’t be beat. But the prices are simply exploitative. It’s a lovely way to spend a summer evening, maybe once a year.
    

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12. VG

    VladaG

    San Francisco

    4 reviews

    vip
    5.0

    4 reviews

    Dined 6 days ago

    overall5food5service5ambience5

    Excellent food , service and ambiance . Recommend sitting on the patio
    

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13. R

    Rish

    San Francisco

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food3service5ambience5

    It too many average price dishes on the menu to chose from .
    

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14. H

    Heidi

    San Francisco

    14 reviews

    vip
    2.0

    14 reviews

    Dined 7 days ago

    overall2food2service4ambience4

    The service was good. Nice indoor and outdoor setting. Main dishes we ordered were OK. Disappointed with an appetizer, A5 wagyu - the meat was very tough. The cleanness was questionable based on what I saw how they cleaned our table.
    

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15. MM

    MeaganM

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food2service5ambience4

    This place is way more about the vibe than the food. The place is beautiful and service is great. Prices are really high for what you get. Good quality is average. Nothing special. Our favorite thing was the potatoes if that tells you anything. If you want great instagram pics or a fun ambience then visit. If you’d like quality food for the high price point, maybe go somewhere else.
    

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16. E

    Elena

    San Diego

    1 review

    5.0

    1 review

    Dined on May 30, 2023

    overall5food5service5ambience3

    Amazing birthday celebration for my mom! Great service and accommodations for my sister's seafood allergy. Great staff to help with my elderly grandfather. Amazing food, great cocktails, beautiful restaurant
    

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17. K

    Kathy

    1 review

    3.0

    1 review

    Dined on May 30, 2023

    overall3food3service5ambience3

    Service and food was good but the value of the food and ambiance is not worth the price.
    

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18. V

    Vincenzo

    Las Vegas

    9 reviews

    5.0

    9 reviews

    Dined on May 29, 2023

    overall5food4service5ambience4

    The day we chose to attend Terra was our major anniversary. It was a perfect day, especially at Terra. The server ( Graham and his manager/ somalier) was superb and a great sense of humor. We will go back , soon. Dr. Vincent Zuccaro
    

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19. G

    Guest

    Portland

    1 review

    vip
    4.0

    1 review

    Dined on May 29, 2023

    overall4food4service4ambience4

    Good ambiance, good food with small portions. Non-standard menu. Wished the dishes were customizable.
    

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20. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on May 29, 2023

    overall3food3service3ambience3

    Nothing special aboutb what they offer. Food was okay for what they are providing..too expensive with lesser value
    

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21. BA

    BigAlG

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined on May 29, 2023

    overall5food5service5ambience5

    The food and the service were excellent. Our waiter was very attentive, and the food was just outstanding! The bread did come out with the mains, but that was OK. Very nice ambience. My only knock against it was the portions are smaller for the price. But, we will absolutely be back.
    

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22. KC

    KellyC

    1 review

    1.0

    1 review

    Dined on May 29, 2023

    overall1food1service1ambience1

    A deep disappointment and frustration with the level of customer service we recently received from the assistant manager, Michael Ho. We have two reservations for 10, six people at 7 PM and 4 people at 7:15 pm since the online reservation only allowed up to 6 ppl/reservation. We arrived early at 6:45 PM and spoke to the assistant manager, Michael Ho, to help arrange our tables close to each other. He said no guarantee and it would be hard to do so. Six of us got seated first. When we came in, the table next to us was about to finish. Our waiter, Lawrence, was nice enough to try to accommodate us. He said that he will keep that table for us so we can sit together. The assistant manager, Michael came in got angry, and asked my friend to get off that table because he already said no. Michael stated that this table is reserved for a party of four and demand to move four of us to a different empty table. (Again, we also have a reservation for four.) Michael would rather split our group of 10 people instead of simply showing a different empty table to another party. It became abundantly clear that the quality of service provided was well below the standards I expected from this reputable restaurant . Michael lacked the basic courtesy one would anticipate in a customer service industry. His tone was unhelpful, mean, and lack of empathy towards my situation. It is evident that he had not been adequately trained to handle customer inquiries professionally and efficiently. He was condescending and disrespectful towards his customers. It's unclear and troublesome how he got to this level of management. We ended up going to a different restaurant. We will never go back to this place nor recommend this place to anyone!
    

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23. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 28, 2023

    overall2food2service4ambience4

    Sub par food, but nice place. The service was also really good there.
    

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24. L

    Lily

    Hawaii

    3 reviews

    5.0

    3 reviews

    Dined on May 28, 2023

    overall5food5service5ambience5

    Ruby, our waitress was polite, professional, and attentive despite the crowded restaurant. The portions were smaller than expected, but we both left quite full after the appetizer and dessert. Nice ambience Could work both as a nice date place as well as a place friends and family come to enjoy a great meal.
    

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25. M

    Melanie

    San Francisco

    9 reviews

    vip
    3.0

    9 reviews

    Dined on May 28, 2023

    overall3food5service3ambience5

    The food was excellent, tasted great, and our party enjoyed themselves, so it was disappointing that our service did not match. They automatically add Tip to the bill for any parties of 6 or more, but our waitress was not attentive and we were constantly asking the food runners for help when our table was missing plates which happened plenty of times. Food is great just beware that service could be better.
    

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26. C

    Chipster

    San Francisco

    209 reviews

    vip
    5.0

    209 reviews

    Dined on May 28, 2023

    overall5food5service5ambience5

    We started with the butter anchovy salad and the grilled shrimp, along with a Spritz cocktail and the ‘Chef Confidential’ mezcal based with hints of strawberry cocktail. For main course we had the 10 ounce steak with potatoes and the zucchini pasta, then for dessert we shared the ‘Terra’ chocolate and hazelnut dessert. Everything was, as usual, perfect. Our server, Richard, handled the large amount of customers who all ordered at the same time, expertly and with a smile. Terra never fails to impress!
    

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27. SM

    SaraM

    1 review

    4.0

    1 review

    Dined on May 27, 2023

    overall4food5service2ambience5

    Our waiter forgot my cocktail until we had to remind him. He also never checked to see how things were and we didn’t see him for upwards of 30 minutes. Another waiter finally stepped in to offer us our bill.
    

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28. OT

    OpenTable Diner

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined on May 27, 2023

    overall1food1service5ambience5

    Very expensive for the quality and quantity of food. Quality is good but not exceptional and the quantity is very low. We spent a decent amount of money and came out still hungry. Very disappointing, we liked the other Eataly restaurant though.
    

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29. BS

    BerndS

    San Francisco

    4 reviews

    vip
    3.0

    4 reviews

    Dined on May 27, 2023

    overall3food4service2ambience2

    Service was poor. Drink order showed up at the table half through the food service. Food . The process through food runners was uncoordinated and slow.
    

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30. TM

    TomM

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on May 27, 2023

    overall5food5service5ambience5

    The food was outstanding!! Ambience was perfect and service was excellent! Definitely have to go back for the pasta!
    

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31. J

    John

    1 review

    2.0

    1 review

    Dined on May 27, 2023

    overall2food3service3ambience5

    Price is not commensurate with what they actually serve portion wise, paid $55 for 3 strips of beef, pork and chicken in 3 skewers, we paid $110 for a portion that was good for 1 person only. Food tasted good though, the gelato was very delicious.
    

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32. W

    Winelover

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on May 26, 2023

    overall2food3service1ambience4

    Reservation request was for birthday celebration...not taken into account. Average food & service for the price
    

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33. OT

    OpenTable Diner

    San Francisco

    3 reviews

    3.0

    3 reviews

    Dined on May 26, 2023

    overall3food1service3ambience4

    The food is mediocre at best and definitely not worth the cost!
    

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34. FC

    FvmC

    1 review

    5.0

    1 review

    Dined on May 25, 2023

    overall5food5service4ambience5

    A great place for dinner. Friendly staff, good food, and generous portions.
    

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35. NY

    NYCVICKY66

    San Francisco

    12 reviews

    4.0

    12 reviews

    Dined on May 24, 2023

    overall4food5service4ambience5

    We enjoyed our meal at Terra very much. The service from the bar was very slow and our drinks came out one at a time which seemed odd, however, all the drinks were very tasty Additionally, the appetizers each came out separately as well. We did really enjoyed all of our food though, especially their take on a Caesar salad, which is basically a slightly wilted whole head of Boston lettuce with a anchovy vinaigrette which was outstanding. We also had the mushroom skewers as a starter which were also fantastic.The mixed grill was the real star of the show though and the consensus from my family was that the bombolini and the sausage were the best things on the plate.
    

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36. J

    Jason

    San Francisco

    4 reviews

    4.0

    4 reviews

    Dined on May 22, 2023

    overall4food4service5ambience5

    Great atmosphere and exceptional service. The food tasted great, but the portions were not enough; we left feeling hungry. The drinks were amazing. The desert was fantastic. Definitely would revisit, however we would have to eat something else before or after to not feel hungry. Also, we had a 9:15pm reservation and when we were seated the waitress immediately told us that the kitchen was closing in 15 minutes. We felt very rushed to make our decisions and it made us feel uncomfortable. That was the worst part about the restaurant.
    

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37. SP

    SusanP

    1 review

    3.0

    1 review

    Dined on May 22, 2023

    overall3food1service5ambience4

    I want to start by saying that our waitress was outstanding. She was very attentive and accommodating, which made the dining experience enjoyable, but that is where my enthusiasm for Terra Eataly stops. The food was mediocre at best. Their menu was extremely limited and there was not a vegetable or salad on the menu, so don’t go there if you want something other than meat and pasta. There was absolutely nothing fresh available. The setting is pretty and the cocktails were good, but I would not go back to eat and do not recommend Terra Eataly.
    

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38. SW

    StephanieW

    New York Area

    1 review

    1.0

    1 review

    Dined on May 22, 2023

    overall1food1service2ambience2

    Worst ever
    

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39. KK

    KathyK

    1 review

    5.0

    1 review

    Dined on May 22, 2023

    overall5food5service5ambience5

    We really enjoyed our first meal at Terra. The service was fantastic - pleasant and responsive. The food was phenomenal. The ambiance was pleasant and comfortable out on the patio. I highly recommend and will be returning!
    

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40. J

    Jennifer

    Sacramento

    2 reviews

    5.0

    2 reviews

    Dined on May 21, 2023

    overall5food5service5ambience5

    Food was delicious and staff was very friendly! I love coming here :)
    

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