Temazcal Tequila Cantina - Dedham
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Made a reservation for Sunday night. Restaurant was not busy. However it was clearly understaffed. We were seated immediately but then waited 10 minutes for someone to come over and fill our water glasses. She thought we needed utensils as well but we did not. She assured us that our waiter would be over in a minute. Another 6 or 7 minutes later he showed up and tried to take our drink order. We gave him our full order since we were ready.
Chips and salsa came out quickly after that. Followed by guacamole and salad. Dinner took a while but at least we had to chips to munch on. Dinner came out and our waiter stopped by 2 or 3 times while we ate to check in on us. But then we were done eating for at least 15 minutes and he was nowhere to be found. Had to go to the hostess and ask her to find him.
Brought a box for leftovers and our bill. Tried to clear the dishes (finally) as we were getting up to leave. Appetizer dishes were still on the table.
I’ve been a waitress before so I try to be sympathetic. But this was extremely poor service. It was very slow the first time we went and friends have had the same experience at the Dedham and Natick locations. The food is awesome but not sure even that makes up for the service.
Hi, Thanks for taking time to provide us with some feedback on your most recent visit. This will be shared with the team and our apologies that the service you experienced with us on this evening was not up to our standard or that of your expectations. Please reach out to me at your earliest convenience so I may welcome you back and provide the level of service that you deserve. Thanks, Stephen Showstead General Manager 781-355-6900
I’ve been to the seaport location a bunch and have really enjoyed but this location was a big disappointment. The server was ok but overall it felt like an overpriced, rundown, Tex-mex Applebee’s. We sat in the upstairs area and it was clearly the afterthought section because the floors and tables were trashed. And staff would just step over dirty napkins and food. Crushed tortilla chips in the rug and stairs. Plus the food felt categories less than the Seaport. It was clear items weren’t fresh because when we asked to modify for vegetarians we were told items were pre-prepared so there was one entree option or settle for a salad or app. We were there for a celebration and the guest of honor had to settle for average Luke warm veg tacos cuz there were no other options. I was honestly embarrassed that I had brought my friends there.
Hi John, Thank you for giving us some feedback on your experience dining in our Mezzanine area on Saturday. We do share these with the team as a training tool to better serve our guests and community. Ongoing cleanliness is important to us as part of our dining atmosphere, this sounds as though we fell shy of that standard. Also, there are plenty of options for vegetarians so if you have any questions please feel free to ask for a manager. Thank you, Stephen Showstead General Manager
Delicious food and great service! Not that noisy, so you can actually enjoy conversation around table
Meal did not come out as ordered but it was very good. The manager did come over after I finished my meal to make sure it was ok.
I've been to Temazcal in other locations and the food has been subpar and a little pricey for what you are getting. I decided to try to the Dedham location, but was disappointed. I got the short rib tacos and they were dry. My friend got the chicken quesadillas and the didnt even look appetizing. There are much better restaurants to get Mexican and other cuisines than Temazcal.
Hi Rach, Thanks for providing us with feedback, we always share these with the team to continue to grow and strengthen the team. Please ask for me or another member of management upon your next visit in so that we can ensure your visit goes as you expect it. Also feel free to ask for some recommendations. Thanks, Stephen Showstead General Manager
It was good but lacks vegetarian options which stinks. My Mum (a carnivore) raved about her main coarse - mine (fish tacos) was okay. Appetizers were delicious. Sangria was tasty but weak. Happy with overall experience
Hi Jeska, Glad you stopped by and your mum enjoyed her entree. We do have many vegetarian options here and next time you are in please as for myself or another member of the management team so we can make some great recommendations for you. Thanks, Stephen Showstead General Manager
Food is pretty bland, for some reason all the salsa is sweet too. Nice service though, just feel bad the food is so weak.
I had a 7/10 experience last night for a Valentine’s Day dinner. Our waitress was very attentive and helpful in regards to recommending certain dishes and checking in on us throughout the night. That said, however, after we finished our appetizers, it took about 30 minutes for our salmon tacos to come out. Our waitress was nowhere to be found during this time, and it was quite frustrating. While the Mexican brownie was a pleasant way to finish off my dining experience, I still left Temazcal in Dedham a bit underwhelmed in regards to service. I would probably come back to this location, but perhaps not for a special occasion where I expect nothing but the best service.
Hi Sarah, Glad you chose us to spend your Valentine's Day and appreciate letting us know how it went. We always share these with the team to continue to grow and get stronger as a team. Please feel free to ask for me upon your next visit so i may welcome you back and ensure your visit goes exactly as you deserve. Thanks, Stephen Showstead General Manager
It was great place to go. Went couple of times and never disappointed me or my friends. Great place
The worst service I have ever encountered, it took 30 minutes to get a drink!
Hi Jon, Thanks for providing us with some feedback, If i could just ask where you were seated and who your server was it would greatly help us provide more information to the team. Feel free to respond or reach out to me at your convenience at the restaurant. Thanks, Stephen Showstead General Manager 781-355-6900
THIS WAS MY FIRST DINING EXPERIENCE AT TEMAZCAL. INITIALLY I WAS A BIT SKEPTICAL BECAUSE THE RESTAURANT WAS NEARLY EMPTY UPON ARRIVAL. SHORTLY AFTER IT BEGAN TO FILL UP. OUR SERVER JESSICA WAS GREAT! SHE HAS AN EXTREMELY FRIENDLY DEMEANOR. SHE WAS WELL VERSED WITH THE MENU AND INSTRUMENTAL IN OUR DINNER SELECTIONS. I WOULD DEFINITELY VISIT AGAIN.
Slow service...fajitas was ok..very little protein..... corn tortilla for tacos were awful
Hi Stephon, Thanks for providing us with feedback, If at all possible for you to reach out to me at your earliest convenience it would be greatly appreciated. I would just like to know a bit more about the service or lack of and to welcome you back so you may receive the quality food and service that is our standard and of your expectations. Thanks, Stephen Showstead General Manager 781-355-6900
I really do like it here, been several times but my last few visits have been disappointing. There are a few pluses; we were running a bit late and they held our reservation and sat us right away. All the staff were super friendly from the hostess to the manager. They seemed to have more gluten & dairy free options than I had remembered and the margaritas were great :-) What was most disappointing was the service - super slow & awkward. After we were sat it was a good 8 -10 minutes before our waitress came over but on her way to our table, waited on the table next to us first - they sat down about 5 minutes after we did. She was accommodating however didn't know the menu items which made multiple trips to the bar and kitchen before placing our orders. Lastly, we ordered the guacamole which I've had before and it's amazing but it seemed to have gotten lost on its way to our table and when we finally got it, it was a bit oxidized and didn't look fresh. I know Temazcal is better than this last experience and I'm willing to give it another shot in the future. Thank you.
Hi, Thanks for letting us know about your most recent visit. This will be shared with the team so that we may continue taking excellent care of our patrons and local community. Please ask for me upon your next visit so that I may welcome you back and ensure your experience with us is nothing shy of your expectations. Thanks, Stephen Showstead General Manager 781-355-6900
Food was not your typical Mexican. It was the kind of scenario where everything tasted the same. The salsas were very sweet, and (oddly) so we’re our entrees. Didn’t taste bad, bud not good enough for a revisit.
Hi, Thanks for the feedback, unfortunate you didn't care for our execution of our items. Please ask for me or give me a call here at the restaurant so that I may make some recommendations for you and also find exactly what the entrees were so that we may share with the team. Thanks, Stephen Showstead General Manager 781-355-6900
We had a good meal at Temazcal and totally enjoyed our time there. Everyone enjoyed their meals and it was overall a very nice experience. We all agreed we would return. The calamari is in a sauce that is too sticky, sweet-heavy, although the calamari themselves were tasty and not chewy. Everything else was fine and filling. The complementary chips came with 3 extremely yummy salsa/bean dips. Those who ate foods with these sauces really enjoyed them in their tacos and enchiladas. We will be back!
Service was very poor at Temazcal. Waited forever to get drinks and appetizers. Our waitress forgot to bring us chips for the table we had to ask her to bring chips. Normally the chips are brought out before app so customers can snack on them as we wait. Food presentation was poor everything was just dumped onto the plate. A guest in our party had a seafood allergy, we had ordered chicken and steak but we got shrimp and chicken instead. So now we had to wait again for her new meal to be prepared. We waited so long our drinks were done before appetizers even got to us. Our waitress was pleasant the service provided was just poor.
Hi, Thank you for providing us with feedback on your most recent visit. I want to let you know this is not our standard and I would like for you to reach out to me so that I may welcome you back so that you may receive the experience you should have received on your last visit. Please feel free to ask for me anytiime. Thanks, Stephen Showstead General Manager 781-355-6900
This was our second time going and both were underwhelming, particularly for the price. Ambiance is nice, attractive bar area, but the food still is only mediocre. We are disappointed as it had potential, especially as a Mexican restaurant at Legacy. However, we will not be giving it a third try.
Hi Antigone, Glad you stopped by, do you mind us asking what you had during your visit for both food and beverages? Glad you like the ambiance! Let me know next time you're in Legacy so that I may welcome you back and pick up an appetizer and maybe recommend something for your next visit. Thanks, Stephen Showstead General Manager 781-355-6900
Food very disappointing here. Flavorless and all seems pre made. It came out faster than our drinks. Fish tacos were not bad and the guacamole is good but everything else including simple pasta for kids was not good. Will not be going back.
Waitress was great especially with the kids.
Decent, service is a bit slow. Good margs!
Thanks for stopping in! Ask for me next time you come in so I may welcome you back. Thanks, Stephen General Manager
It was a last minute night out, that was exactly what we needed. Good shared food, the salsa was so yummy, and much needed tequila! The waitress was sweet, and helpful. Would definitely revisit.
Thanks Mel! See you soon.
Amazing. Excellent food! Service was fantastic! This was our third trip and can not wait to go back
See you soon! Glad you enjoyed.
We had an 8PM reservation and showed up at 7:45. Was told our table wasn't ready which was fine so we stepped over to the bar area to order some drinks while we waited. There were no open seats at the bar so then went back to welcome area to wait which was crowed but there's really no waiting area to hang out in when bar is full. At 8:12 we went back to the hostess to see how much longer and her reply was "OH we didn't know your last name to let you know your table has been ready for a while" Seriously you didn't see us standing awkwardly with our drinks trying to stay out the service peoples way. I wish the manager had stopped by our table to check on everything but one never did.
Hi Mary, Thanks for keeping us informed of your most recent visit with us. Our apologies about a late seating and this has been reviewed with the host staff as a teaching moment. Please feel free to ask for me upon your next visit in so that i may welcome you back and ensure you fully enjoy the dining experience as you should. Thanks, Stephen Showstead General Manager 781-355-6900
So tasty! The enchiladas rojas and chile relleno we’re both fantastic!
Surprisingly nice kids' menu and a very nice meal overall.
Great food and atmosphere!
Menu description of food and drinks sounded wonderful, too bad everything we ordered was flavorless, except for the street corn chowder. Margaritas were strong with tequila, covering the subtle flavors described. Spicy salsa had absolutely no heat and was flavorless. Mole sauce was overly sweet. Tacos with slaw...again flavorless. Will noy be returning.
The food was delicious and for the first time I found out they have more gluten free options then realized! They can adapt many of the items which was so wonderful to see.
Our server was super friendly but not very attentive. He didn’t check in on our meal once we received our entrees and had difficulty finding him when we were ready for the bill. Food was good, but the fajita vegetables were spicier than normal, which I didn’t mind because I can handle spice but most of my party can’t and did not fully enjoy their meals. The apps (queso fundito) and margaritas were excellent though.
Enjoyed a lovely dinner with excellent service.
Hope to return soon.
Glad you enjoyed, see you soon!
This was excellent. Fabulous service!
We come down from Toronto every year and stay in Dedham . We were so excited to try Temazcal when we found out it was open . So disaappointed. The food was mediocre (the rice was literally out of a box Im positive) and i had to return my drink twice They were disgusting and I love tequila and have never returned a drink. The only positive thing I can say is that our server was a very nice girl who was sweet and gracious and replaced my drink without question. She should work somewhere else . I would be surprised to see this location remain open another year.
Hi Astrid, Thank you for sharing your experience with us, our apologies as this sounds like we fell shy of our standards. We always share these as learning experiences with the team, I will review the procedure of our rice with the team as i can assure you we make it fresh daily. Otherwise, please reach out to me at the restaurant so that I may welcome you back and ensure your next visit goes as it should. Thanks, Stephen Showstead General Manager 781-355-6900
My family and friends have been going to Temazcal for a while and food quality, ambient and service are excellent.
Went there on Friday night (11/22) with some friends; the service was excellent! Our waitress was attentive, kind, and professional. Great food - not entirely authentic, but I had delicious tacos nonetheless (braised beef), and decent-sized portions. I left feeling satisfied. The mezcal cocktails were good; one of the few places that's guaranteed to have mezcal (and I LOVE mezcal). Ambiance was nice, sound volume was moderate - not so loud we couldn't have a conversation. The space could use a renovation/update; the bathroom's were outdated. Overall a good experience; I'd come back for the tacos and mezcal alone!
The food was very good and fairly priced. A fun gathering place for family and friends. Margaritas seemed minimal, especially for the $12-13 each. Overall a great vibe and fun time. Worth noting, that the black bean dip has a pork base and short ribs are not beef, but pork.
Great as usual! We had to redo our reservation for later in the day because of a movie. They were so accommodating. Two thumbs up!
I went to eat here for a friends birthday sunday 11/10/2019. I was seated as soon as they checked my reservation which I did like. The food was okay, I had the chicken fajitas but was disappointed by the amount of chicken was actually on the plate. I was still hungry when I left the restaurant. Also something that my whole table mentioned was our server, who I'm assuming was new. He took another tables order that was seated after us before he got to us. We had to ask for the tequila menu twice until he brought it over. He offered us a second round of chips and salsa which we agreed to but never had them. He never cleared the table so my friends and I were shuffling dishes around to make room for our meals. Overall I had an okay experience, I would of enjoyed it if our server was more experienced. But I dont think I would go back.
Hi Stepheny, Thank you for providing us with feedback. This certainly is not up to our standard of service and we are always looking to improve. I would like to invite you back so that you receive the quality service you would expect and that of which is our standard. Please reach out to me directly so that i may welcome you folks back. Thanks, Stephen Showstead General Manager 781-355-6900
Great Place to get together with friends and family!
Seated promptly and service was very good. However that's where it ends. We were a party of 4 who had 3 different dishes.
Edible yes delicious absolutely not. Who ruins fajitas? This place does. Had better at fast food places. Will not give them another chance because if you can't make basic fajitas then would not trust anything more elaborate.
Hi Chris, Glad the service was good, sorry you our fajitas were not to your liking. Could you let us know exactly what it is we could have done better to prepare them more to your liking? We are always looking for ways to improve, feel free to reach out to me at the restaurant at your earliest convenience. Thanks, Stephen Showstead General Manager 781-355-6900
Temazcal Tequila Cantina - Dedham offers takeout which you can order by calling the restaurant at (781) 355-6900.
Temazcal Tequila Cantina - Dedham is rated 4.1 stars by 183 OpenTable diners.