SX Sky Bar at Hotel Essex
The service was slow and it was not busy at all. My food took a while to come and it was cold when I received it. The decor is nice.
Sorry, we had major call offs due to the virus. I hope you come back once we are fully operational again
My boyfriend and I booked Chicago for the weekend for my 25th birthday. I chose SX Skybar for my birthday brunch. We got there before our 12pm reservation on March 8th, 2020, and was randomly got seated by this person who was not even the hostess. She told us to “seat wherever we wanted.” We wanted to change our table to this other empty table which then we asked our server Kristen if it’s possible and she said no because its already booked for someone else. Its funny because these people were also on another table and just moved on that empty table that my boyfriend and I wanted to sit at. 🤷🏻♀️
Anyways, food was good. I wish the table could have been cleaned first before we sat down. It eventually got cold inside the restaurant.
Service was AWFUL. Our server, KRISTEN did not even bother to ask us how we were enjoying the food. We were going to ask for another mimosa since we ordered the bottomless option for brunch, but she gave us the bill already which is a I guess a cue for us to go? Anyways, I wish we didn’t tip her.
Would not recommend this place at all.
Food was cold, the entire restaurant was pretty cold. The service was really bad when they just opened, we came at 11:15am and they opened at 11Am. We had to look for someone to seat us. Tips for management: I’d recommend coming in two hours before opening to get the restaurant together. Second time coming here with a bad experience with service. Although the place is nice, I probably won’t go back
Nice place , amazing drinks & our server was amazing .
Aubree the manger was amazing as well as the hostess. It was my first time I must say I loved it. Service was great
This was one of the best birthday brunches I have ever had! The staff was so attentive and everything was perfect the entire meal. We are so grateful that we had Rosie - she was just wonderful! Will definitely be back to check out their other menus.
So great to hear! thanks and see you soon.
Great drinks. Horrible food service. Spoke with manager - he could care less. Wouldn’t return.
The service was awful. We waited 30 minutes before even being asked about drinks.
We have reached out to this guest and hope to see them back
Great to hear!
A couple months ago I came here when Alina was the manager, and I rated this place 5 stars. I came back and service was HORRIBLE!!!!! I came from brunch, arrived at 12:00, and ordered bottomless mimomas and food off the brunch menu. We did not get our food until past 1:30pm. The manager blamed the kitchen and a brand new brunch menu. The kitchen staff told us the order was never placed. I got my food and my eggs were cooked wrong. We got our food in pieces, and my friend's food came out completely separate from mine. Just a total disaster. I loved this place and gave it rave reviews to friends and family, but after this, I just don't know if I'll return. Even though the manager took off the cost of our food, it still wasn't worth the $50 we paid in mimomas for such crap service!
We have reached out to the guest and hope to have them back for a better experience.
We are on a baby moon this weekend and the restaurant was very nice, as was the visual display of the food.
Thank you very much! We look forward to seeing you again soon
Food was very good, service was fine and waiter did a great job, it just took awhile for the food to come out. The drinks were incredible though, I’d certainly go back.
This place is a gem. Insta worthy all the way around, from decor to drinks. This is NOT a food place. My group went during restaurant week not only was the description of the prix fixe menu somewhat misleading , the slider was fried too hard and the lobster dish was way to mayonnaise-y. Stick with the simple foods and you'll be fine. Will definitely be making this a regular stop....for the drinks and the make- up artist that is staffed in the women's bathroom. AMAZE!
The restaurant week menu sounded incredibly delicious which is why we picked this place. The menu sounded extremely creative but the execution was a bit of a letdown. The broth of the miso soup was extremely delicious and flavorful but the noodles were gummy and uncooked. The oysters were good and had a unique twist with the foie gras. The king crab had three tiny pieces the size of a thumbnail in a sauce that tasted mainly like mayonnaise. The Waygu slider was good and tender and the truffle fries were fair. Unfortunately, with the exception of the soup, the food came out lukewarm. The ambience is beautiful and the drink prices are typical for that area. Clearly the chef has a great vision but the team needs more work on executing that vision.
The food was cold, not tasty and very expensive for its quality. I would not go there again to order food.
We got everything wrong for this guest and have reached out to hopefully get them back for a redo. Completely our fault as embarrassing as it is to say it.
I went there for my birthday ,and I really had fun ..
Lovely location to take pictures if you are a picture freak like me ,and make sure you order the go bottomless mimosa
Amazingly beautiful place,nice accommodating staff, overall great experience. I would suggest kitchen serve bar foods after closed
Food was excellent. Service was ok, nothing exceptional and kind of impersonal. Not a comfortable restaurant. Felt a bit like eating breakfast in a night club. Also, ordered orange juice at brunch and it was not fresh-came from a machine like you see at a cheap hotel, with ice and a stand away. What the heck?!
Definitely wouldn’t go back, but again, just not the right place for me, and the food was truly good.
I celebrated my 40th B-Day & had a great time. The hostess was great, the decor was exceptional. I couldn’t have chosen a better place to celebrate my birthday. Thanks
Great food and drink.
The Venue was amazing as far as a site to see. Service was poor due to being very short staffed, only 1 bartender took over 30 mins to purchase a drink. Celebrated a Birthday with a party of 15 ppl which I made reservations for in advance and yet they still didn't plan accordingly to staff properly.
Bartenders were AMAZING!
Thank you for the great review!!! See you soon Vianney
The food took a little longer than anticipated however the customer service was outstanding. Alex our server was amazing and really made my cousins birthday the best day and evening ever. We initially went for brunch and enjoyed ourselves so much we stood for an early dinner. The food and drinks were also very delightful . The views from the floor to ceiling windows are incredible and the venue itself is very elevated and chic. I highly recommend the SX Skybar as a must do for anyone making a trip to the city and wanting to dine in style.
I called the venue after making the reservation and asked if I would be able to come earlier than 8:30 because there was a chance I may be in the city. I was told yes but I would have to be seated as a walk in because there wasn’t any reservations available. Okay, no problem. I arrived at 7:30 and was told I couldn’t go upstairs until 8;00 because there was a private event. That was okay with me because I was waiting on my guest to arrive and there was a nice seating area for me to relax. Well, 8:00 comes and we go upstairs but it was a complete disaster!!! Garbage on the floors, glasses on the tables, just a mess! I understand the party had just dismissed BUT no one should’ve been allowed upstairs until they had cleaned the space. Once we were seated they were sweeping under our feet, there wasn’t any music playing, BUT the wait staff was very welcoming, friendly and courteous. This totally distorted my idea of this beautiful place. I will definitely go back and give it another shot because once everything was cleaned, and the lights were dimmed, we had a nice time. They need better communication and the manager need better training. This was totally unacceptable.
I booked a brunch for twenty people and it was amazing! The ambiance is impeccable, the food was good, the bottomless was great but the staff was amazing (grade A)! Aubrey, the manager, was accommodating, professional and pleasant to work with. It was my birthday and she made sure everything went smooth! She's excellent when it comes to customer service! I will definitely be back.
For the past three years I've gotten my friends together for Black Friday Night Out and SX Sky Bar was the place for us. The cocktails were amazing, management made rounds to make sure everything was going great... which it was. I would definitely recommend this place to anyone looking for a wonderful environment with great cocktails.
Great hideaway after a day in the museums. Great happy hour. Sweet staff. Attentive. Outstanding cocktails. Sliders were the top of the happy hour small plates. Imaginative decor makes you feel like you've stepped into a scene from Alice in Wonderland or the Wizard of Oz!
Inexplicably, the seating makes it a trick to actually see out the windows. [?] But the sky is lovely.
Reservation for bday dinner at 845pm. we were let in at 920 due to a previous party there.waitress came 25 min late to take drink order.it was filthy and items all over the floor from previous party. Lingering patrons from the bachelor party and loud music.we we're seated at a table that came to our knees.it was not a dinner table birthday was ruined we had to leave
We went for a birthday brunch, however I would say this is much more conducive to having casual drinks than actually eating a meal. I felt bad for the waiter, as he was the only one there, but support staff was trying to assist. Food options are minimal, and just OK. I'd go back for drinks, but not sure I'd go there to eat again.
I loved SX! My only compliant is the late night menu. There is barely anything on the late night menu which is why I gave it a few stars. Other than that I will be back and make sure I come early enough to eat from the regular menu.
Enjoy!!! Had a great time! My bday celebration!
Our group went on a Saturday afternoon (4pm reservation) to celebrate a birthday. There was already one other b'day group there, plus a few other guests, but it was not crowded. Rain put a damper on the view of the outside, but inside the place has a very cool, almost retro vibe. Music was playing, and thankfully not so loud that conversation is difficult.
The food and drinks were excellent! Service (considering there weren't a lot of customers at the time) was a bit sporadic; they were setting up for an event beginning at 9:00pm, but that really should not have affected our service as much as it did. But overall, I definitely plan to check this place out again!
The space is beautiful obviously.
The waiteress was suppose to charge 45.00 to my credit card instead she charged the entire 600.00 bill to my card. She was suppose to charge 100.00 to my friends card instead she charged 600.00 plus 100.00 to the card. They still have not gotten a refund. They served all of us cold, hard fries which all had to be returned.
Good food! Wish the tables were higher for brunch but love that bottomless mimosas. Bacon pancakes were perfect. Husband ordered the French toast without the whip and said they were perfect. Wish the brunch menu had a la cart pricing for things like eggs, bacon etc but overall experience was pretty good.
Had a wonderful time at Saturday brunch! Tried almost everything and our server/manager Alaina was absolutely the best! Made us feel welcome special and was very informative!!!
Celebrated my birthday, great staff and atmosphere
The food took an extended amount of time to arrive and when it did there was hair in a dish. Disappointing, but we made it through our time there. Nicely decorated, good energy and vibe.
Took our employees for a night out and just had a great time. This is such a beautiful spot, and everyone was friendly and accommodating. Great time. We will definitely be back.
Such a fun, beautiful space for bottomless mimosa brunch! The food was incredible and not too expensive.
This place is beautiful! The food, drinks, and service were excellent. Perfect brunch choice to celebrate a birthday!
SX Sky Bar at Hotel Essex is rated 4.1 stars by 75 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.