Table booked for 11 pm - arrived at 10:45 - promised next available table but had to wait till 11:40 and only after talking to manager did we get table
I waited 1.5 hours to sit down. This is the second time this has happened. Unacceptable
El lugar no me gusto mucho
Great food. Great service
I last went to Swan during Miami Spice and enjoyed the menu & ambience. Ordering off the regular menu I felt like some items were a bit overpriced however, the portions are pretty normal/generous and the food is very good. I was eating with a vegetarian friend and we ordered a salad, sprouts and fries and everything was delicious - plus I think the perfect amount of food for two. Unfortunately, our server was either brand new or stupid. When we asked questions about the menu, he did not know the answers and seemed somewhat lazy/unwilling to obtain the answers. We were also asked at least twice about clearing our plates when we were not finished. I asked for a black napkin and it was noticeably damp... perhaps the laundry hasn’t been finished that morning. Overall, I think this is a good option for dining in the design district but I would expect better service for the price point.
The ambiance was great but the food left a lot to be desired
We had a booking but never get our table. At 11 pm time of our booking we wait at the queue for say that we want our table after 15 mn the hostesse told us that time is not ready yet we wait another 15 mn for finally being say too wait a little bit longer at the bar and order drinks. But bar was full we wait totally 50 mn and finally decided too left
We had to wait one hour past our reservation to get our table and the manager was rude about it.
A scene! Loved it.
Fabulous! Beautiful restaurant & ambiance! Loved it!
Eat on the run.
My wife and I sat down to enjoy a meal during Art Basel weekend. We ordered drinks and a menu. We ordered appetizers which came out in less than 60 seconds, way before the drinks.
Before we finished the appetizers, the main course came. The busboy wanted to remove our plates before we were finished the first course.
The waiter frankly said we are very busy tonight and we try to move things along.
I asked for a desert menu just to sit a bit longer and was told. No menu tonight. The waiter relayed to us four deserts. When we picked on he was clearly annoyed.
Start to finish 40 minutes. Getting the car took nearly as long.
We did not feel welcome at the Swan.
If I wanted a fast food restaurant I would of went elsewhere.
Arrived at Swan at 8:11, checked in and did not sit until about 9:30. If it were not so late and I had more energy, I would’ve left and explored new restaurants in the area.
I expected better service. If I did not have a reservation, I could understand the wait time given that it is Art Basel; however, I believe the wait was quite excessive.
We had a 1:00 lunch reservation. We were seated at 2:15. Clearly, the management has no idea how to time tables.
Amazing ambiance, fantastic place for social gathering. Really enjoyed!!!
Hostess Kimberly was great. Food was good but took almost an hour, ridiculous
I don't appreciate specifically asking for a good table location ahead of time and then being sat immediately next to the serving station. Very disrespectful considering I made my reservations weeks in advance.
Reservation made for 9:00 and only got seated at 10:10, after escalating to Management. The hostesses didn’t care.
Service was aloof and inattentive.
Food was good, not great, and not matching the level of plate pricing.
Good music, bad value
Swan boasts a great bar with an excellent wine list. The dinner menu gives you fair options, I highly recommend the octopus carpaccio as a starter. My main course was unremarkable, but my side dish of crispy Brussels sprouts stole the show!
Great ambience, an incredible high end place in the heart of the Miami design district. Food is ok and drinks are pricey.
The food was delicious and excellent service , it was very loud, hard to have a conversation.
Horrible service, food was nothing out of the ordinary and very expensive.
Best dinner we had while traveling to Miami! Definitely not an inexpensive meal, but well worth it for a beautiful date night to celebrate a special occasion.
Ambiance great. Food was just ok. Major service issues and keep in mind it was Monday and they were not busy.
-signature dish corn corn corn was not done completely with popped corn not popped -almost bit in to it!
-tea we ordered never came out
Food didn’t come until an hour and twenty minutes the food was terrible. Basically salt. I would never recommend that place again.
Perfect restaurant in the design district
Arrived at 9p. Left at 9:50p since I still was waiting to be seated
Delicious food, upbeat ambience!
As it was my wives birthday i thought we would go out for a special lunch. Unfortunately the lunch didn’t go as we expected. While ordering our food the server recommended a certain dish, she explained that the roast beef was specially marinated for 2 weeks and it was their best dish! when we got the dish we saw that it was a simpel burger with roast beef ( almost like something from the supermarket) & fries without any taste / salt / pepper anyting. Not really what we expected as it was explained to us very differently. After only eating my dish ( the scallops were good!) which we shared, we asked for thr check but there was no one tk bring us the check. We had to ask 3 times and wait 20minutes just to get the check and pay. This isn’t the first time we experienced this at SWAN, the place looks nice but the staff really needs some training and the NEW Menu doesn’t make sense.
Stopped by for lunch , very hidden nice spot . Burger was amazing
The restaurant has potential. It's a lovely place and some of the dishes are quite good but it doesn't live up to its potential. Service is mediocre and value isn't there.
Great drinks. Food was good. Nothing out of this world. Cool vibe.
There were four of us having lunch. Three orders were brought out together and the last order arrived at least 10 minutes later. Very disappointing, and no one apologized for the mixup.
The pizza came burnt black. There were extra drinks added to our tab so the waiter had to redo our bill.
Over priced and the food wasn’t even spectacular
Nothing special. Food was good but not excellent. Tap water shouldn’t taste bad at a restaurant like this one. There’s a certain standard they should meet. Tasted like chlorine.
From the second you walk you re greeted with smiling faces. Waiter and buser were on their game, didn't miss anything. Food outstanding, came out fresh and hot!! Definely will go back!!!
We went to Swan to celebrate our recent engagement and Sasha was amazing! She went out of her way to make us feel special and brought us French toast (complimentary) when the cinnamon rolls were unavailable. Great food and even better service!
Our waiter Leo was very nice and very nice food and cocktails for a Sunday brunch in Miami