I go here often, the food is very good.
They must have had an off night when I went Saturday.
They kept serving wrong dish (3) and I finally snapped at server which I never do, I always respect servers but after delivering wrong dish he lied and said that is how they serve the dish now.
I explained it was conch not octopus and he is wrong.
Then I heard kitchen yelling at him for taking wrong dish that was conch for another table.
Food is good if you go here, make sure you get the female server.
The male server is terrible.
It was awful, first we asked for the porterhouse steak featured in the menu, the server told us they do not offer that anymore, then I asked about the japanese fried rice as it was described on the menu and was told it was actually Chinese fried rice, I should’ve left by then but decided to stay to suffer through the awful stuff they offer, no taste at all.
Do not reccomend this place.
food was good but service was just fair. Waiter seemed to disappear.
We have been going to the Sushi Room for about 3 years about every two weeks, so it has been one of our go-to spots. When we arrived this Saturday, we didn't recognize any of the front-of-the-house staff or the sushi staff and knew something was up.
After being greeted by a new waiter, we were seated. We were not given the usual weekly menu additions sheet, a key reason for coming here. When we asked about it, we were told there were no special items this week. We then ordered our usual bottle of wine, and the waiter came back 10 minutes later, telling us that it was out of stock; they gave us a sample of a different bottle, which we didn't like, and we ordered a different bottle.
We placed our order, and they were able to make us a 'sashimi salad', which has been taken off the menu. We made a selection of another 5 plates, and were told that they were out of the wagyu beef, which we always order.
The food itself that we were able to order was still of fair quality, although the waits between courses was much longer than usual. But, without the additional special weekly items, it's just another sushi joint, albeit a VERY high-priced one. For the price point, one might as well go to Kuru at the Casino.
When we asked initially if the restaurant had sold, we were told that there was just 'staff turnover', but, when we asked a different person, we were told that Sushi Room and Mama Mia next door had both been sold in the past week.
So the new iteration is off to a very rocky start. Hopefully, the new owners can right the ship and make the place worthwhile to come back to.
As far as the 'noise level', "energetic" above translates into "far too loud". And we had to ask that the music be turned down so that we could hear each other talk.
Sushi Room has creative and interesting dishes. We came for the crispy bokchoy but unfortunately they ran out that night. We still had a delicious meal and wonderful service.
we live nearby and frequent sushi room. its one of our go to places. cant say enough good things about it. having said that, this was the rare occasion where our server was either over-matched or just having an off night. either way wasn't a great experience from that standpoint. the food as usual was very good though.
WHAT A SHAME! We've been to Sushi Room, and its sister (Mama Mia) next door, several times in recent years. On our recent visits to both, we noticed that service was going downhill, but this time it was so bad that we WALKED OUT and will never return. Here's the timeline: Thursday evening, 7:40 p.m. – wife walked in (while I looked for parking) and was seated, but waiter advised that kitchen was backed up and there would be somewhat of a wait for food. 7:50 – I arrived, no menus yet nor had waiter been back. 8:00 – I walked over to waiter and asked for menus. His reply: “The kitchen is very backed up. It will be 45 minutes to get food.” I replied: “WHAT does that have to do with giving us menus and taking a drink order?” He practically threw menus at our table and ran off so fast that we couldn’t even ask for drinks. Why did we stay at this point? Only because we had a Groupon expiring in 3 days. 8:15 – I found a manager and told him what was going on, asked him for water and ice tea, and could we at least put an order of edamame in. He said he would take care of it. 8:30 – I practically had to grab waiter as he was scurrying by our table, and asked him if we could please place our order. “Well,” he huffed, “there’s going to be at least a half hour wait for food.” I said: “Maybe if you had taken our order a half hour ago, it would be coming out soon.” He replied, with annoyance: “NO. No it wouldn’t.” I told him we were leaving and he wasn’t the least bit concerned. Tracked down same manager and told him as well; he didn’t even apologize or show any degree of concern!
In addition to horrible service, they’ve now turned the bar area on the Mama Mia side into somewhat of a club, so the pounding music carries throughout not only Mama Mia but even into Sushi Room through the open interior door. This place has really declined; the food (if/when you get it) may be good, but the unpleasant experience just isn’t worth it, with so many other choices in the area. Stay away!
La comida buena, el lugar podría mejorar al igual que el servicio.
The sushi was good, but the other food was just OK. I went here because it had amazing reviews and I am pretty sure that the chicken from the Pad Thai was undercooked and caused me to be sick the whole next day. Even with that said, I would probably go back to have the sushi and maybe the Miso soup, but that is it.
Food is great but service was terrible, brought wrong wine, forgot 2 items we ordered and slow for things he remembered.
Went to bar for after dinner drink at sister restaurant Mamma Mia which is connected n share waiters n restrooms.
No bartender came for 10 minutes then when did didn’t ask what we wanted and we were only ones at bar.
I asked if open and his reply was yes then walked into restaurant without taking order.
I won’t be back
Takes a long time to get food
Was very good and fresh
Good restaurant, excellent sushi... not worth the price at all!
Under rated Japanese restaurant. Wonderful food, incredible ramen, full bar, great servers. You won't be disappointed.
Rolls and dinner good- Salad not so good- service was very good
neighborhood gem that my wife and i go to pretty often. have never had a bad meal there.
Excelente lugar. Sin embargo, hace falta que cuente con servicio de sanitarios
Dynamite Sushi and it's open late!!!
The food at the Sushi room is always totally amazing. Service definitely needs improvement
i love this place. we go pretty often if we want to have a quick date night and not stray too far from home. we love the food and the service and we will be back for sure
The restroom is really bad. When I see it I went to another better restaurant. I will never recomend susshiroom.
went with a groupon. Ended up paying a large tip for only 2 people ($10.00)... included.. so just beware of that so technically you're paying $40 for $50 when you get the groupon . The server was constantly on us and was willing to listen attentively. 3rd time there. OVERPRICED SUSHI!
Love this place, great Sushi
Food was great but service was horrendous. Our waiter gave our sushi rolls to the table next to us and did not realize until we complained about how long it was taking. He didn't apologize for the mistake and pretended it didn't happen. It ruined our meal.
Just a good neighborhood spot. my wife and i frequent for the food and the service. will be going back until they bar us from this place!
Service was acceptable at the beginning of the evening, but quickly plummeted. Five entries ordered - the hot meals were delivered 45+ minutes later and 15 minutes before the sushi arrived for the other 3 members in the party . Other parties arriving after us were served and leaving while we were still waiting. Asked to speak with the manager -- hostess responded she would let him know, but no manager arrived. After waiting for another 15 minutes, again asked to speak with the manager. Hostess responded that the "manager is very busy". No service recovery was offered to make up for the poor, poor service. It was amazing tho how quickly the bill was delivered after the unacceptable service and lack of response to repeated requests.
Avoid this place at all costs. The Sushi was terrible. I eat a lot of sushi and this was the most disgusting spicy tuna roll I have ever had. I didn't even finish it. The rest was awe full too. The service was super slow. There was a bad smell of cigarettes in the air. I seriously can't think of a single redeeming factor about this restaurant.
25th anniversary...if u like fabulous asian food..this place rocks it..service and food 5*+++
It was great
food and service was very good but the prices were a bit on the high side.