Sushi Roku - Pasadena
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Sun - Thu 8:30PM - 10:00PM
Fri - Sat 10:00PM - 11:00PM
Came here for DineLA week. When we got seated, it took 15 minutes until the waiter approached us for water... then she neglected to include the DineLA menu on there. Took her another 10 minutes to get back to us for the menu. When we were ready to place our order, she was nowhere to be found... After 10 minutes later she approached us for our order. The food took awhile to come. I asked to refill my hot water twice... didn’t happened. I asked for the 3rd time she finally took my cup and refilled the water. Seriously?
Aside from the very poor service, the food was good. We had the DineLA menu, I got the cured salmon as appetizer, 6 piece of house sushi as entree, and mochi ice cream as dessert. Overall the experience was super underwhelmed and unattentive. The restaurant wasn’t even that busy that night... if they are understaffed, management need to add another 2-3 employees on the floor. The poor slow service is unacceptable for this nice restaurant.
Food was solid but the service was lacking. We had a party of eight but only 6 meals came out first, then it took 20 mins for the last 2 meals to show up.
Great sushi, fast service
Some of the freshest sashimi I've ever had! Really enjoyed!
We went on New Years Eve. Despite that the service was excellent. I did a chefs selection of sushi. Excellent.
The tuna appetizer was tasty though would have preferred different chips than potato chips as they added salt.
Our server was both attentive and delightfully engaging.
All in all a fine evening.
Always amazing food and sushi. We only come special occasions because it is so pricey. But parents and kids all love this place and we keep coming back!
Good sushi in a very energetic location.
Very noisy, service was terribly slow and overcharged me for sake I didn’t order. My previous 6 experiences were good but not this one
I've been to Sushi Roku a few times before and each time it was a very enjoyable experience -- the food, the wait staff, the ambiance -- but for whatever reason, this time was just very different. In particular, the dishes were not as I remembered. I loved the Avocado Hanabi and the Calamari but when I got it this time, not only was it over-fried and extremely greasy, it was also over-flavoured. Equally, the Lobster roll was over cooked and extremely tough and chewy.
That said, our waiter was extremely personable despite being very busy, which I very much appreciated.
In terms of the ambiance, I'm not sure if it was the time we came, 8pm, or that it is just a holiday week but the environment was much louder than I remembered. Usually it isn't so loud in the back, but again, it might have been because of the particular holiday weekend.
Overall, despite being disappointed, I'm hoping it was just a hiccup, that they were busy and couldn't take more care with the food and that the holiday meant the ambiance was louder than normal. I will try again hoping for a better experience next time.
Andrew the manager was very attentive and friendly. Took care of our group celebrating my daughter's promotion. Joyce and Elaine our servers were very busy but did a good job checking on us through out the evening. Great experience and food!
Waitress was amazing! Food was delicious
We had a very nice family dinner celebrating our son’s birthday.
Sushi Roku use to have a good reputation a few years ago. Now, it is very cheap and overly priced sushi that full of fried and not so fresh fish. They can't even pull a edamame right and eating some of the entries makes you think that will you have a stomach flu tomorrow because that weird taste in you mouth after that first bite? We have ordered a few roles and hamachi and all were below average (compare to Kabuki they are not any different with exception of the price).
The main waiter, he was all over. Trying to remember things were really hard for him and even if he wrote second time to get us a soda still took at least twice to remind him before got the soda.
I will not return mainly this place ever again cause of the quality of food is really bad.
Two. birthdays of childhood friends with their wives. Superb service, excellent food. Had an amazing experience. Thank you Sushi Razu and staff.
The food quality was not used to be, it was sub standard.It was disappointing to say the least. The service was good.
Some of the bendy sashimi I have had anywhere. And the uni.....
Service was not great considering the price of the food at this restaurant. The hostess was not the friendliest. Issues with one of our orders and waited around for our bill for over 10 minutes
This is one of our go-to spots and the staff is always so welcoming, the food is delicious and the chefs get the sushi out so fast!
Food was excellent. Food is pricey. If it wouldn't have been for them having 50% off on the dinner menu our bill would have comw out to $200 for my wife and I.
Always terrific, delicious food and courteous service.
Food was delicious..
We visited during their anniversary celebration where they had half-price food (yay!). Seems they were unprepared for the rush and should have had a sign outside indicating that people w/o reservations would have a long wait time. They did the best they could serving everyone and we had a yummy and delightful meal, even if the place was a bit loud for our taste.
Sushi Roku has excellent food. Always a pleasure to dine there. This particular night, timing of food came out randomly, with one person in our party not getting their dinner until 15 minutes later when everyone was already done. They comped the dinner which was nice, but we ended up taking it home because it had been a long night due to the busyness of the restaurant. We will definitely go back again. The food always makes it worthwhile and this particular night was their anniversary and they were offering the dinner at 50% off which was a very nice and generous offering. I gladly give 5 stars as it is deserved regardless of the circumstances because they work hard to please their customers.
Always delicious. And great service. Be back soon
We had the most incredible experience! The staff went above and beyond to accommodate our party. We actually booked another reservation on Tuesday for my husbands actual bday work th our son. Can’t wait
Our wedding anniversary was spent at one of our favorite restaurants and was made special. The food was excellent as always. Most importantly the management and wait staff were truly outstanding.
The best sushi in town !
Everything is so good
Everything was great except for the food. The wagyu beef skewers were nearly raw and tasted more like charcoal than beef. The sea bass was average at best. Even the sushi did not seem very fresh or flavorful. Very disappointing as this brand has always been excellent.
What happened to Sushi Roku? 🤔 Definitely not what it use to be. Instead of trying to be so Hollywood trendy in Pasadena, maybe they should focus on better fish! Any sushi I've had on Ventura Blvd was much better. Needless to say I won't be wasting my money here again. Too bad because I come to Ipic theaters all the time.
Our server Sarah was THE BEST! She was so sweet and attentive ! It’s really hard to have a great waitress let alone an Amazing one like Sarah! 10/10!! Thank you for making our night so perfect!
Great food and good service. Nice ambiance.
The place nice with cool decor. Food was great but getting all the food I ordered was slow, too much time (10+) in between dishes which had me and gf wondering where’s our food? Other than everything else was alright.
My favorite place to dine over a decade. I’m here at least once every 2 wks.
Some of the best food I’ve had anytime anywhere. No exaggeration. Was there for daughter’s 21st birthday and the overall experience was great! I’d go back again anytime.
Play Witt friends
Hard to wait on 8 people
Trouble with our orders
But once we got it was yummy
Great sushi. Get the matsu which is 8 pieces of specially prepared sushi. Worth it. The cocktails are also good. The sangria and the mescal drink were both great. Lance is the best server ever. He treats his guests as friends and always make it a great experience for us. This place is a true gem.
Chefs Selection sushi platter is outstanding. Great presentation. Great sake on the menu. Cool place for a date. Small mixup with a bottle of wine we ordered but otherwise pleasant, friendly service. We will certainly go again.
Sushi Roku has a great outdoor and covered seating area that has a relaxed ambiance. Their food is consistent and decent. Service is consistently great at lunch and they monitor your drinks for refills. Noise levels were low and great for business meetings or catching up with friends.
Extremely pricey for what you get. Service staff is outstanding but food is underwhelming.