Sur

4.4
61 reviews
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MXN500 and over
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Steakhouse

Sur is an Argentinean-style steakhouse located just steps away from the Caribbean Sea in Playa del Carmen, Mexico. Sur serves a variety of charcoal-grilled meats along with plenty of seafood, pasta, salads and starters. You will love the warm, friendly atmosphere along with the perfectly prepared meals.

Sur specialties include fresh tuna carpaccio, cowboy steak and juicy beef tenderloins. The grilled charcoal octopus is a popular starter, served with a touch of cayenne pepper to give it a spicy kick. Guests will find a full bar and lively atmosphere perfect for casual and special occasions alike.

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IJ
Cancun
1 review
Dined on April 23, 2019
Overall 4food 4service 5ambience 4

En la reservación comente que era cumpleaños de mi esposa y la hostess no informo nada
La cena estuvo muy y la atención esmerada pero no lograron hacer la noche especial por que simplemente no hizo su único trabajo la hostess
Si regresaría pero cuidado con los detalles ya que cuentan mucho

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Miami
1 review
Dined on April 15, 2019
Overall 5food 5service 5ambience 5

Loved Sur! Great outdoor atmosphere! Delicious food! My family had beef carpaccio, Italian salad, clam chowder, filet, creamed spinach, sea bass, and a burger. The burger was out of this world! Amazing service by Jorge and Osito! They took great care of us Americans. I highly recommend!

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PV
Chicago
7 reviews
Dined on April 13, 2019
Overall 5food 5service 5ambience 5

Wow - Get this... My wife and I booked reservations at the wrong SUR. OMG! Some how the OpenTable app took us to SUR in Mexico. We attempting to book SUR in West Hollywood. Thank God for the fantastic Hostess. SUR was a bucket list item for my wife. We got there early (yes, the one in West Hollywood) and had a few drinks. 7:20 came and I proudly walked up to the Hostess to say we were ready for our 7:30 reservation. The place was packed, we flew in the night before from Scottsdale AZ (yes just to go to SUR). My wife was so crazy happy to be there and then boom! I had to tell her reservations were for SUR in Mexico. You would have thought I just took her new puppy away. She was devastated. As we stood at the bar discussing how this happen the Hostess must have seen the tears forming. Without our prompting she walked up and said I'll make this happen for you. I mean this was clearly our mistake. Headline = Hostess at SUR Saves Marriage . Our dinner was fantastic, service excellent and later we walked over to TOM TOM for more drinks and fun. Yep, repeat customers 4 SUR!. Sexy Unique Restaurant has a culture of taking care of their customers like they are family.

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E
Mexico City
4 reviews
Dined on March 31, 2019
Overall 5food 5service 5ambience 5

La calidad de la comida y bebidas excelente, la atención de Jorge espléndida y atento pregunten por el cuando vayan!

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Las Vegas
4 reviews
Dined on February 1, 2019
Overall 4food 4service 5ambience 3

Muy buena comida, el atún excelente y muy buen servicio.

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JP
Chicago
3 reviews
Dined on January 28, 2019
Overall 5food 5service 5ambience 5

Such a great experience. Friendly staff and great menu. Great experience for us as foreign travelers.

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AD
Montreal
1 review
Dined on January 23, 2019
Overall 4food 3service 3ambience 5

Me gusta la musica y el ambiance. Las portions estan muchos grandes. Ideal para una fiesta!

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PQ
San Francisco
27 reviews
Dined on January 18, 2019
Overall 4food 4service 4ambience 4

The ambience,service and food is always great! I would say it is consistently a good place to dine at!

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Austin
1 review
Dined on January 4, 2019
Overall 1food 3service 1ambience 3

Made a reservation, got seated and it took 30mins to even get drinks then it took another 30mins to place a order to be told that it would take a while because they are short staffed. The whole dinner experience was 2hrs in total.

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Austin
1 review
Dined on January 3, 2019
Overall 1food 1service 4ambience 3

Made reservation for 8:15 Pm. Checked in at 7:45 pm to ensure everything was on track. Hostess was great. Agreed we would be back at 8:15 PM. Table was ready. Sat down and ordered drinks. Told kitchen was a little backed up. So we were cool and ordered drinks and a few appetizers. Finally ordered meals around 9:15 PM and then food was served at 10:55 PM. Steaks were beyond rare. Tortellini was cold. Out of mash potatoes. Steaks were returned to kitchen and again came out rare. Sent back to kitchen for second time. Have no clue what was going on but extremely disappointing. One of worst experiences I have ever been a part of....sad part was waiter and assistant were amazing trying to make the situation better.

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Minneapolis
1 review
Dined on January 3, 2019
Overall 3food 3service 5ambience 4

Everything was great except my husbands steak was very under cooked. It wasn’t charred at all like it should be on a hot grill. More rubbery. Was disappointed since they are known for “great steaks”. The manager took the steak off the bill which was grateful for. The service and the ambiance were outstanding.

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B
New Orleans
4 reviews
Dined on December 27, 2018
Overall 4food 3service 5ambience 5

Overall, a really great, fun evening! The kitchen struggled with our orders (steaks over cooked, artichoke undercooked/raw) but our waiter was immediately on it. The second try our food was on point and delicious. Flavorful and yummy. We stayed all night listening and dancing nonstop to the DJ mixing up a blend of old school R&B, deep house and pop. Ridiculous!

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S
Houston
13 reviews
Dined on December 27, 2018
Overall 5food 5service 5ambience 5

The food and service were equally excellent. The grilled sweetbreads were extraordinary and the steak and lobster just incredible.

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Yosemite
10 reviews
Dined on December 24, 2018
Overall 5food 5service 5ambience 5

Another great experience at Sur, highly recommend to try this venue when travelling to Playa

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Cancun
1 review
Dined on December 24, 2018
Overall 3food 4service 1ambience 4

Food was great, but the service was very slow. From the time we were seared to when our appetizer was served it was 1 .25 hours, then an additional 30 minutes before main course was served. Then 15 minutes waiting for the check after our plates had been removed. Whole experience lasted over 3 hours.

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SF
Calgary
5 reviews
Dined on December 22, 2018
Overall 4food 4service 4ambience 4

Good food, good atmosphere. Music is loud so not for business or having discussions.

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New York Area
3 reviews
Dined on December 21, 2018
Overall 3food 3service 4ambience 3

The first table that they had for us was street side, which we found odd because the reservation was for a birthday party. We were then moved to another table next to the bar, directly under a speaker. The seafood soup and marlin carpaccio were great, but one of the steaks was not prepared as ordered and the salads were very poor. The empanadas were good, too. Overall, it was good, but not great.

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Cancun
1 review
Dined on December 9, 2018
Overall 5food 5service 5ambience 5

Incredible service, outstanding presentation, enjoyable setting. Sur is a must and you won’t be disappointed.

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j
1 review
Dined on October 13, 2018
Overall 5food 5service 5ambience 5

SO GOOD! I have pretty high standards when it comes to my dining experiences and this places get a 10/10! This past visit in October was my second time there and both times they knocked it out of the park. the service is phenomenal, they REALLY take care of you and go the extra mile. For my birthday they hooked us up with a free desert and a free round of shots. And of course the food is GREAT. One of my friends chose his meat from the cart and i was blown away at the quality and flavor. We're from chicago and frequent steakhouses and i honestly think this was the best steak i've ever had. i only have good things to say about this place and i will continue to come every time i'm in playa.

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Dallas
1 review
Dined on August 5, 2018
Overall 5food 5service 5ambience 5

Loved it!!

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San Francisco
2 reviews
Dined on August 5, 2018
Overall 5food 5service 5ambience 5

Probably one of the best steakhouse in Playa Del Carmen. Came to celebrate my girlfriend’s 25th birthday, and I couldn’t ask for a better service. We were served by Oscar and Erick and they were phenomenal A+++ and they also served us perfectly with a smile. Sur Steakhouse knew there meat and the staff were very professional when it comes to service. This place is a must!

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Dallas
1 review
Dined on July 29, 2018
Overall 5food 5service 5ambience 5

A+++ loved the atmosphere and the ribeye was spectacular! When in Playa it’s a must!

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Yosemite
10 reviews
Dined on June 23, 2018
Overall 5food 5service 5ambience 5

Really enjoyed Sur, best restaurant we have been to in Playa and we travel there 3-4 times per year. Great atmosphere and the service was amazing. The food was absolutely phenomenal.

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Charleston
1 review
Dined on June 19, 2018
Overall 5food 4service 5ambience 5

Froylan was an excellent server and cocktails were top notch

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Baltimore
6 reviews
Dined on June 17, 2018
Overall 4food 4service 4ambience 5

Great for celebrating a birthday or special occasion, had a lovely time. Fish was a touch bland but everything else including octopus carpaccio was excellent

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TK
New York Area
16 reviews
Dined on May 25, 2018
Overall 4food 5service 4ambience 4

Very good food, really love the outdoor dining option too. Service was outstanding, alittle too attentive and overly trying to please us it seemed, but we won't complain about a thing. Would return!

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JC
Las Vegas
10 reviews
Dined on May 10, 2018
Overall 4food 4service 4ambience 4

Un lugar que es más bien un antro, imposible cenar tranquilo, la música a todo volumen... degrada la buena cocina ... una lástima

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LG
Cancun
2 reviews
Dined on April 2, 2018
Overall 5food 5service 5ambience 5

Jorge was fabulous, we had a wonderful meal with our family. They catered to our children’s allergies as well. Great spot on 5th!

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SB
Vancouver
2 reviews
Dined on February 12, 2018
Overall 5food 5service 5ambience 5

Food and service was fantastic. Our waiter was extremely attentive and the food was perfectly presented and delicious.

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a
Chicago
12 reviews
Dined on January 13, 2018
Overall 5food 5service 5ambience 3

Food was great! Our server, Carlos, was great!!! Would come back. It was a bit noisy for dinner but other than that we had a great time.

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DB
Chicago
5 reviews
Dined on January 3, 2018
Overall 5food 5service 5ambience 5

Exemplary service and fantastic food!!

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ID
Atlanta
4 reviews
Dined on January 2, 2018
Overall 2food 2service 3ambience 2

We’ve been eating at Sur for 5+ years. It is usually a highlight of our dinners in PDC. This trip service, quality and selection were seriously lacking. The servers were not attentive. The food did not come at the same time for the appetizers or main course. The grilled artichokes were not well cooked and hard. The steak was not cut well and was overly fatty. The fish was over cooked as well. In addition, they did not have our wine selection from the menu nor did they have the cowboy steak (one of the usual best). In short, we are going to look for other steak restaurants in the future. It’s too bad because we always looked forward to giving.

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Z
Cancun
1 review
Dined on December 21, 2017
Overall 5food 5service 5ambience 5

La comida fue deliciosa y formalmente servida, con la curbetería y platos específicos para cada uno de los platos seleccionados. Todo se sirvió al mismo tiempo. El servicio de Oscar nuestro mesero fue magnifico, siempre atento, servicial y divertido.

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B
New England
4 reviews
Dined on October 26, 2017
Overall 3food 3service 3ambience 2

We chose Sur over other options due to strong reviews, but were disappointed with the experience overall. The servers were very attentive, the food was ok, wine list limited, but kitchen service was extremely slow for every course despite though the restaurant was at 30% capacity. The continued delays caused great frustration with our group, and in the end spoiled our last evening in the Playa area. Would not recommend this restaurant to friends.

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Anchorage
9 reviews
Dined on October 22, 2017
Overall 5food 5service 5ambience 5

Jorge was our amazing server this evening. We were celebrating a birthday and two wedding anniversaries, and the whole night everything was wonderful. The food, as always, was perfection. Attentive but not smothering service, table on the street but further from the hustle and bustle of the front, fun music from the live DJ. Every time we're in Playa we come to Sur, and I can see no reason to break that tradition!

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SS
Calgary
20 reviews
Dined on September 17, 2017
Overall 5food 5service 5ambience 5

Thank you for helping us celebrate 2 anniversarys the other night! We had a great time as always 😊

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OT
Houston
4 reviews
Dined on July 29, 2017
Overall 5food 5service 5ambience 5

Excelente servicio como siempre. La comida buenísima. Felicidades por mantener la calidad

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T
Cancun
1 review
Dined on June 15, 2017
Overall 5food 4service 5ambience 5

Had a lovely meal whilst on holiday we had a night away from the hotel and were immediately surrounded by staff to make us comfortable. The food was great and loved the gin bar at the table. Fabulous night great service.

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a
Fayetteville
5 reviews
Dined on June 5, 2017
Overall 5food 5service 5ambience 5

Great food. Great atmosphere. Great service from Carlos.

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Brazil
3 reviews
Dined on May 13, 2017
Overall 5food 5service 5ambience 5

Great Dj great songs!
great ambience and the meals were excelent!!!

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