SuperNova

4.0
350 reviews
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$30 and under
icon/ic_cuisineCreated with Sketch.
American
SuperNova at the Novotel New York Times Square offers timeless American comfort food served with an international twist. Be amazed by our panoramic view of Times Square while enjoying breakfast, lunch, dinner, as well as after-work cocktails on our beautiful outdoor terrace. The location makes it a good stop for a light lunch or dinner before or after the theater.
We also organize a very unique event for New Year’s Eve with a direct views of the Ball drop in Times Square.
More information at: www.supernovaballdrop.com

please email

Johnny.Baroudi@accor.com

for any reservations requirements
What 350 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.9
food
3.8
service
4.2
ambience
3.7
value
Noise · Quiet
82% of people would recommend it to a friend
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e
1 review
Dined on May 13, 2019
Overall 4food 3service 2ambience 4

the service was to be desired, the food good, but nothing exceptional, but the view compensates as it is within walking distance of Times Square

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LT
1 review
Dined on May 12, 2019
Overall 3food 1service 4ambience 5

I love the space. SuperNova is located at the 7th floor, by the lobby of the Novotel hotel. It has a terrific view of Time Square. The food is not great but it is a fantastic place to recharge or have a conversation in Midtown Manhattan with a great view.

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OT
Tampa
5 reviews
Dined on May 10, 2019
Overall 5food 5service 5ambience 5

Great pizza and view,mashed potatoes awesome

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D
New York Area
1 review
Dined on May 5, 2019
Overall 5food 5service 5ambience 5

My daughter and I thoroughly enjoyed the food and the view! We will definitely go there again!! The service was excellent also!!

SuperNova
Responded on May 12, 2019

Dear Delzielicious, Many thanks for your feedback. We are delighted you had a great time at SuperNova. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Please come back soon! We would love to have you as our guest once again. Sincerely, Emily Conroy MIT - Food & Beverage

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KM
Denver
2 reviews
Dined on May 5, 2019
Overall 5food 4service 4ambience 5

Awesome view. Food was good as well. Wonderful setting overlooking Times Square.

SuperNova
Responded on May 12, 2019

Dear Kathy M, Thank you for the great review! We are glad that you enjoyed SuperNova and hope to see you again very soon. Warm regards, Emily Conroy

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OT
New York Area
1 review
Dined on April 30, 2019
Overall 5food 4service 4ambience 5

Toller Blick auf Time Square

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PT
1 review
Dined on April 25, 2019
Overall 4food 4service 4ambience 4

The view is exceptional. We appreciated the food and the service and we had a very good time in SuperNova

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TL
1 review
Dined on April 22, 2019
Overall 3food 3service 2ambience 3

Very nice view on Timesquare at night.
Service was not optimal, just fair.

SuperNova
Responded on April 26, 2019

Dear Tatiana L, Thank you very much for sharing your feedback following your experience at SuperNova. I am sorry to learn the service we provided fell below expectation. However, I am pleased you enjoyed the great views of Times Square at night! We hope that you will present us with the opportunity to better serve you soon in the near future. Sincerely, Emily Conroy MIT - Food & Beverage

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A
New York Area
24 reviews
Dined on April 17, 2019
Overall 3food 3service 4ambience 3

We were running late for the theater due to outrageous traffic. The wait staff was very accommodating. They took our order and served our lunch very quickly. The food was okay. Nothing bad. Nothing great. Appropriately priced, Comfortable surroundings.

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OT
1 review
Dined on April 14, 2019
Overall 4food 4service 4ambience 4

Sehr schönes Restaurant mit super Aussicht.

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HF
Cincinnati
132 reviews
Dined on April 10, 2019
Overall 4food 5service 4ambience 5

Great food. The service was eh. There were six of us and we came before seeing The Cher Show. I had requested a table with a view and we did get one so I was happy about that!! Amazing view of Times Square.
Great choices on the menu. I had pre-checked to make sure I could get some of the items without meat. (Just Incase I wanted or needed to change any of the items I called the restaurant before we went.) two of us ordered wine and a few got soft drinks. He did as letting us catch up and then we had problems getting his attention. We had to FLAG him over. It looked like he was the only server though.
We got salmon, swordfish, a burger and fries, Caesar salad with chicken and tomato soup with mini grilled cheese. If you aren’t hungry the tomato soup with the mini grilled cheese is perfect. The soup has a little kick and she lived the sandwich. The salmon was served with potatoes and my friend ate every bite of hers. I had the swordfish that w as served with veggies and a creme sauce on the side. It was cooked very nicely — and not over cooked.
We had an issue with getting our checks at the end. Again, we had to flag him down. We wanted separate checks - some got wine some did not - separate checks was appropriate - he automatically added 18% gratuity onto each bill. My friend said “silly him, even though he wasn’t great, I would have given him 20% tip. I know that they live on tips. Oh well.”
Great view. Great food. Service eh. They need more staff! You don’t go for the server though. I would go back.

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OT
1 review
Dined on April 7, 2019
Overall 3food 5service 2ambience 5

Service was a little rocky at first but I think there were not enough waiters for the crowd, service got better as the meal went on.

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OT
New York Area
1 review
Dined on April 7, 2019
Overall 3food 4service 2ambience 4

The only real disappointment was the service. Only one waiter and one bus boy on staff on a Sunday night at 6:00pm

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R
New York Area
7 reviews
Dined on March 31, 2019
Overall 5food 5service 5ambience 5

SuperNova was super good! The setting is modern, open and windows all around of Times Square. I had delicious tomato soup with a crispy, grilled cheese sandwich on the side, grilled swordfish on a bed of artichoke hearts and asparagus and a yummy cappuccino.
Service was excellent from our waiter and a variety of other servers who cleaned the table frequently.
I know this restaurant is in a hotel but it is a French chain and they do food and service to a very high standard!

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MS
1 review
Dined on March 29, 2019
Overall 4food 4service 3ambience 5

The view stunning. Supernova's decor & atmosphere charming & simple.

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r
San Francisco
3 reviews
Dined on March 20, 2019
Overall 5food 5service 5ambience 5

Great food and atmosphere, quiet, with a great view of all the action.

This is one of our favorite dining spots in NYC for sure!

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NG
New York Area
12 reviews
Dined on March 16, 2019
Overall 2food 3service 1ambience 2

I selected this restaurant because of the reviews I read. I was looking for a place that would not be "on the ground" given that it was the day of the parade. The restaurant was located towards the corner of the floor which was better than being a part of lounge area. Although 1/2 of my party was there and ready to start to drink they would not seat us. The restaurant was empty. I was told this "was policy" and most restaurants do not seat unless you have your party. This policy is not customer centric and produces loss in revenue. I would have ordered some drinks and appetizers while awaiting the rest of my party who was stuck in train delays. The plastic carafe of water was dirty and when I pointed it out to the waiter/bus - the retort was "No its not"!. Eventually they sent a different one and in a bottle. We had to ask for some bread and butter . The drinks were good. Most all of us had the the fetticini with pesta was cery good (or was I hungry!). I am not sure if I would return.

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KA
New York Area
3 reviews
Dined on March 14, 2019
Overall 5food 5service 5ambience 5

Fantastic view of Times Square. Food was great, we would definitely return.

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FN
Miami
9 reviews
Dined on March 10, 2019
Overall 4food 4service 4ambience 5

I would definitely recommend this place. The food was good- nothing special, but solid and the prices were reasonable. The view of Times Square was really nice.

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EM
1 review
Dined on March 2, 2019
Overall 5food 5service 5ambience 5

Great food and service, and our waiter was friendly. The view was also so nice.

SuperNova
Responded on March 5, 2019

Dear ElianaM, Many thanks for choosing SuperNova and for sharing your impressions. We are glad you enjoyed our amazing food, devoted team, and optimal location. We’d love to have you as our guest again! Best regards, Emily Conroy MIT - Food & Beverage

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JA
Philadelphia
4 reviews
Dined on March 1, 2019
Overall 5food 5service 5ambience 5

The food, service, and ambiance was stunning! Great dinner before a Broadway show!

SuperNova
Responded on March 4, 2019

Dear JudgeAllen, Many thanks for your feedback. We are delighted you had a great time at SuperNova. We work hard to deliver a "stunning" experience for all of our guests, so we celebrate reviews such as yours. Please come back soon! Sincerely, Emily Conroy MIT - Food & Beverage

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M
1 review
Dined on February 23, 2019
Overall 5food 5service 3ambience 5

Place was very nice to share time with family and friends.
Not to Loud so you are able to actually have a very nice time talking or celebrate any occasion.
My only minor complaint was the attention, waitress forgot about my drink and my daughters juice and the cheecake at the end of dinner but I completely understand he was busy and things happens.
In overall a place for friends family kids dinner and very close to Manhattan.
It’s just a very nice place.

SuperNova
Responded on March 5, 2019

Dear Mruiz, We appreciate you taking the time to detail your recent experience at SuperNova. We are very pleased you had a nice time with family and friends. On behalf of the whole team, I would also like to apologize for not delivering a seamless experience, as well as to thank you for your understanding. We hope to welcome you again very soon so we can exceed your expectations. Sincerely, Emily Conroy MIT - Food & Beverage

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OT
New York Area
1 review
Dined on February 20, 2019
Overall 4food 4service 3ambience 4

We got there at 4:30. No one was really there so there was no wait. Had a nice window view which I requested previously but we had no competition being the only ones there. Waiter was not friendly. We were low maintenance people and he seemed to be angry to be working. I was surprised there was no bread offered. I had the ny strip. It was ok. It had little flavor and was a bit overdone but wasn't terrible. The fries were very good. My daughter had the roasted chicken with polenta and green beans. Everything was very good except for the polenta. She ordered a side of mashed potatoes and they were very tasty. Our other guest ordered the filet mignon with brussel sprouts and potatoes. She enjoyed the filet immensely. We ordered the ice cream and chocolate fondant dessert which was excellent. The cost was around $200 for three people which is a little costly because we ordered no alcoholic beverages. And no appetizers and no bread served. Now that I write this I think I scored it a little high!

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k
London
1 review
Dined on February 17, 2019
Overall 3food 4service 1ambience 3

Poor customer service. The waiters never once came by to inquire whether we were okay or wanted anything else. In fact, it appears as if one of the waiters wanted us to leave as he asked if we were done. There were no “thank you” or “have a good evening” once we paid our bill. It is sad because your hotel serves so many visitors from all over the world and it leaves a bad impression of the New York/Times Square experience.

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G
New York Area
14 reviews
Dined on February 16, 2019
Overall 5food 5service 5ambience 5

Great date night experience

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LJ
New York Area
1 review
Dined on February 16, 2019
Overall 5food 5service 5ambience 5

I was with my 10 yr old granddaughter having a birthday lunch before theater. It was perfect for her. We had a window seat looking out on Times Square. She ordered the pizza ( and said it was the best ever!) and a Ceaser salad. She LOVED the chocolate fondant for dessert and thoroughly enjoyed the music!

SuperNova
Responded on March 4, 2019

Dear LilianJ, Thank you so much for choosing SuperNova as the place to celebrate your granddaughter's birthday. Your wonderful comments are truly appreciated and we are pleased that she enjoyed our amazing food. We look forward to welcoming you again very soon! Best regards, Emily Conroy MIT - Food & Beverage

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MA
1 review
Dined on February 15, 2019
Overall 5food 5service 5ambience 5

Love restaurant excellent food will definitely return. Thank you so much !!

SuperNova
Responded on February 19, 2019

Dear MARLENEG, Thank you very much for choosing SuperNova and for taking the time to review our restaurant. Your compliments were a pleasure to read. We look forward to welcoming you again very soon. Best regards, Emily Conroy MIT - Food & Beverage

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m
Toronto
2 reviews
Dined on February 10, 2019
Overall 3food 4service 3ambience 4

No friendly , weak Service ,
Food average, not in usa accurate advertaising

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SR
1 review
Dined on February 10, 2019
Overall 3food 4service 1ambience 5

Loved the view and the food was good but the service was horrible. I think they were under staffed.

SuperNova
Responded on February 19, 2019

Dear ShannonR, Thank you for choosing SuperNova and for sharing your comments with us. We are pleased you enjoyed the view as well as your meal. However, we sincerely apologize for failing to deliver an exceptional guest experience. We hope you will give us a second chance so we can exceed your expectations. Sincerely, Emily Conroy MIT - Food & Beverage

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OT
New York Area
1 review
Dined on February 6, 2019
Overall 5food 5service 5ambience 5

We would definitely go back here. Not only is the view amazing but the food and service is superior

SuperNova
Responded on February 19, 2019

Many thanks for leaving these wonderful compliments on our page. We are glad you enjoyed the attentive service of our team and we hope to welcome you again very soon. Kind regards, Emily Conroy MIT - Food & Beverage

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S
1 review
Dined on February 2, 2019
Overall 5food 5service 5ambience 5

We reserved a table, and we had a special requirement, to get a table by the window or close to it. We got the best table, but we were also lucky because the couple just finished. We were also late, called them and they were really understanding. Everybody was really nice to us, the place is just like on pictures or even better. The view is amazing. The food is really good and isn’t pricey. I absolutely recommend. We were satisfied!

SuperNova
Responded on February 19, 2019

Dear SGTB, On behalf of the SuperNova Team, I would like to thank you for sharing your wonderful feedback with us. We are delighted you enjoyed your dining experience as well as the amazing view of Times Square. We hope to have the pleasure of welcoming you again. Sincerely, Emily Conroy MIT - Food & Beverage

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MD
San Francisco
12 reviews
Dined on January 28, 2019
Overall 3food 3service 4ambience 4

Nice place for a drink. Nice lower floor view of Times Square. Quiet place when I went there. Right next to a hotel lobby. In the summer outdoor space is nice.

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OT
New York Area
1 review
Dined on January 27, 2019
Overall 1food 1service 1ambience 1

We went for brunch and they have not served brunch in over six months the waiter said. However never updated their open table. Service was slow.

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TR
New York Area
9 reviews
Dined on January 27, 2019
Overall 5food 4service 5ambience 5

Great view wonderful staff and loved our food. Upscale but pricing resonable.

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OT
New York Area
2 reviews
Dined on January 17, 2019
Overall 4food 4service 4ambience 5

This restaurant turned out to be a nice surprise picked it out of the blue, food was really good, service really good, nice view down Broadway to Times Square with definitely go again

SuperNova
Responded on January 25, 2019

Dear KatharinaO, Thank you so much for your compliments and for choosing SuperNova. It is delightful to know you enjoyed your dining experience. We look forward to welcoming you again very soon! Sincerely, Emily Conroy MIT - Food & Beverage

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DS
1 review
Dined on January 15, 2019
Overall 1food 1service 2ambience 4

3 of us had a business dinner at Supernova. The lobster rolls were quite pricey and were 80% roll and 20% lobster. I bet there was 2oz of lobster combined in both rolls. The salads were nothing special. I had one with chicken. The chicken tasted like it had been sitting in the fridge for several days - already cooked - then thrown in the microwave and sliced. It tasted like a sneaker. The ambiance was nice, but trust me, you pay for it! The food prices are stupid high, and the food quality, stupid low. I stay at the Novotel quite frequently and the hotel is great. The bar is pretty good, too. But Supernova? Nah...spend your $ somewhere else.

SuperNova
Responded on January 25, 2019

Dear DebbyS, Thank you for taking the time to review your dining experience at SuperNova. I am sorry to hear that your lobster roll and chicken were disappointing. Following your review, I have shared your comments with the rest of the team to ensure that all our guests have a flawless experience in the future. We do hope we have the opportunity to welcome you back at SuperNova next time you visit the Novotel Times Square. Kind Regards, Emily Conroy MIT - Food & Beverage

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m
New York Area
1 review
Dined on January 10, 2019
Overall 4food 4service 5ambience 4

Staff very friendly great place to visit when going to broadway play

SuperNova
Responded on January 25, 2019

Dear Maria, Thank you very much for sharing these kind words with us. It is delightful to know you enjoyed the attentive service of our team. We are looking forward to welcoming you back very soon. Warm regards, Emily Conroy MIT - Food & Beverage

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J
1 review
Dined on January 1, 2019
Overall 4food 1service 4ambience 4

Good service, thats all..
Cold food, noisy in the kitchen,

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OT
New York Area
4 reviews
Dined on December 29, 2018
Overall 4food 5service 3ambience 4

お料理は美味しかったです。コスパも良かったです。
紅茶がリプトンのTea Bagとお白湯は残念でした。ホテルのメインダイニングならポットでお願いしたかったです。

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HW
Philadelphia
1 review
Dined on December 27, 2018
Overall 3food 3service 1ambience 5

Restaurant was small and crowded. Seemed like only one or two waiters were running around while the manager stood around and chit chatted. We sat forever needing new drinks. I finally went to the bar myself to order them. Food was decent, nothing special. This place has so much potential but it was just another subpar hotel dining option. Service was awful. Definitely not fine dining. The outdoor patio was great for the view of Times Square though so if you want that, go for it!

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