Sullivan's Steakhouse - Tucson
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Tue - Thu 4:00PM - 5:00PM 8:00PM - 10:00PM
The wait was over two hours. People came and went before we got our dinner. the waiter was very apologetic and it was not his fault management did not have enough food or staff. It took an hour to get our appetizer seafood tower which was ridiculous and turned out to be 60$ and not a good value compared to other "towers". The wedge salad was missing the bacon and our Oscar steaks came out with no Oscar and when they did correct it there was hardly any sauce on it. I WA a regular visitor to the Sullivans in Seattle before it closed and this one is no where near as good as that one and it closed
I have been to Sullivan's in another state and I was very disappointed with the lack of service. The food was brought out individually over at least a 10 minute period. One salad was forgotten and we had to remind the server. She was nice, but I think they were short staffed. I was expecting more from a nice steak house.
We have been coming to Sullivan for 20 years. We have never had a waiter or waitress treat us in such a rude condensending manner and try to push add on’s to the order of our younger adults.
Both waiters were rude and treating our party of 15 as if we were a bother.
Never going back to the Tuscon Sullivan’s again.
Need to state on website that valet parking is complementary. Drove around trying to find a space then resigned myself to paying for valet only to fjndmojt it was find out it was comped.
After a slow start which the manager graciously comped us, we had a wonderful and delicious dinner. Bone-in ribeye a gem.
It was unfortunate that it turned out the way it did . I feel like it was just a bad night for them . It was not very busy ,but to get a drink we waited 15 min +, salad and soup another 15-20 min, we asked for our steaks to be we’ll done no pink, dead , they came back looking medium rare , very pink and juicy, sent it back and we still had pink just not juicy ....then of course there was a scene with an irate customer regarding the very slow service, ended up being escorted out ....again probably a bad night for the
We enjoyed a delicious meal - steaks were prepared just right, service was excellent and the environment was wonderful! Always enjoy eating here!
Wonderful atmosphere, service is outstanding throughout all the staff and the food is amazing!!
Service was fairly poor in just about every aspect.
It sucks when wait staff spills wine on the table and puts a damper on the night when they share too much of their own life. One would expect a higher caliber of staff with the menu price point.
Great food, you won't be disappointed. The service is amazing, and the steaks are even better. It's the perfect place for a date night, anniversary celebration.
Wife and I went on Friday night, moderate crowd. She had Scallops and I had tge Chilean Sea Bass. Both were excellent. Crabcake appetizer was also fantastic with a lot of crab. Only thing not quite up to par was tbe Key Lime pie, tasted a bit old and graham cracker crust was soggy. We have had it before and was very good so this item not so much. All in all though very enjoyable dinner.
Celebrated our birthdays. Great service (Ashley), food very good and an all around fun evening. Second time we went for our birthdays, and once for our anniversary. Will do it again. Thank you...Paul and Del Witzlib
The food was good and nice and hot. It's pricey. Can;t afford to go there every weekend. Maybe once
a year. I felt sorry for the lady who was in training, the gentleman was over-bearing. Let the lady do
her thing...... she was handling the order very well. I asked for a dogie bag and discovered they put
a bone in with the meat, REALLY? What are we going to do with a bone? Never had that before.....
Service was impeccable
Staff is always amazing and treats us so kindly. Very accommodating. The food is all excellent no matter what you order. We love to go for lunch or dinner.
Service staff needs major training for a restaurant with high end prices. Cooks as well. Seriously if lower end restaurants can cook steak well, a restaurant that is $70 for a steak, there should not be any send backs.
We had an amazing time celebrating my son birthday. The waiter did everything accommodate us and make us feel welcome. He did an amazing job explaining the menu and told us about the special of the day. He knew exactly when it was time to get us more drinks and to ask if everything tasted good. I would definitely recommend this place to family/friends.
We went on a Sunday evening. The service was very good. However the steaks were not cooked properly for myself or my son so had to send the steaks back.
My son ordered medium well but it came to the table under cooked. I ordered medium rare but it came back rare.
The steaks were tender though and had a good flavor.
Went there late night. Only few tables occupied. Food took very long to get. When we did get order was wrong.
The food and service at Sullivan's Tucson is consistently excellent.
Food was great from starters to the steaks (didn't have room for desert). Service was impeccable. We've been to the Fleming's all this time, and while Fleming's has been our favorite, I find the temperature of the steaks (in execution) is more precise at the Sullivan's.
Very quiet Saturday birthday lunch for my Husband and adult children. Server (Max) tried very hard to assist us, but didn't give us enough “space” to quietly read the menu and make selections. I suspect this was a function of his young age and effort to please. My husband ordered a Medium rare filet, which arrived very well done. We sent it back, the manager saw to it that it was promptly replaced with a filet properly cooked. All food was well prepared and tasty and we will be returning. Would like to see wine sold by the glass also available by the bottle on the wine list. We are pleased to see Sullivan's open for lunch, as we no longer drive at night.
It was our first visit, and we were celwbrating my birthday. Everything was amazing, from the staff to the food and the photo reminder of our visit. Thank you for the birthday dessert!
Food was good
Perfect. The food, the service, and the ambiance are beyond compare. We often take guests here and have never been disappointed.
The waiters were awesome. Friendly and courteous. Loved the place.
Wonderful place to celebrate a special occasion such as a birthday. Food was delicious and noise level was perfect even though we sat next to the kitchen. You pay for the experience, I would recommend it.
My wife ordered the 1lb lobster. When it came I mentioned to the waiter it was an 8 oz lobster not 1 lb. He said he would talk to the chef and we never saw him again so we paid the bill and left. $62 bucks for an 8 oz lobster is too much.
New management and better food and service pumping new life info this once vibrant place. The GM, Joe, really cares. Give it try again!
Great splurge for a special event. The food and service was Amazing. Everyone should have an opportunity to visit Sullivan's at least once.
The Sure Thing is a great deal . I Was very happy that I was allowed to get the 12 oz filet this time. I hope to go there again and again and probably will go there for New Year Eve this year instead of traveling.
I would expect Sullivan’s Steakhouse to have top quality food and service. We have been there on several occasions and the food is excellent but the service is poor. One server for several tables does not allow for drink refills, timely orders, and attention. We came for a filet and were told that the 22 ounce was not available.. How can that be from a steakhouse? Hope that management improves service to meet the food quality.
We had our first date there so came back for our anniversary. Salad was not delivered until we were almost done eating, Knats kept flying around us, waiter said they were short staffed. Food was cold. Water and ice tea was never refilled. Waiter again said they were short staffed. Music and singer were way too loud and got louder as it got later. We could hardly talk.
Really disappointing since the dinner was expensive.
Our service was awful although we were the only table in the restaurant at the time. There were many fruit flies around the table and when I mentioned this to the server he said they knew about the flies and were trying to take care of it. They were so bad we kept trying to swat them to keep them out of our drinks. The mashed potatoes were labeled as “garlic & horseradish” but were beyond bland. The chicken salad sandwich was inedible and fell apart as my friend tried to eat it. I had to hunt down our server for steak knives (as my friend literally could not hold the sandwich together). My shaved prime rib sandwich was good but the fries were obviously “Refried”. Some were okay others were burned. Overall, awful experience.
Great experience. Would return.
This was our first time there and probably our last. Our waiter took forever to come over to take our order. He also forgot we ordered an appetizer. And he only checked on us once. I had to wait for another waiter walking by to get my water refilled.
I was expecting a lot better service in a nice restaurant like this.
The banana foster bread pudding was the best part of this experience.
Had a great anniversary dinner!! Service and food were terrific. Hunter, our waiter was very good and the chocolate melting dessert was a must have.
Very happy with the dining experience. We went on a Monday night and it was really slow, so service was excellent. Steak was one of the best I've had at a restaurant. Sides of au grautin and creamed corn were just ok. Finished with a delightful icewine. Overall would recommend highly.