We had a reservation and were seating at the first table by the kitchen and the restaurant was empty. Asked to be reseated. Service wasn’t great - had to ask for water to be refilled abs poured our own wine top ups. Steaks were inconsistent- over or undercooked. Bernaise sauce was green! Sides were barely warm. Indicated it was a birthday celebration in the reservation for two people and it wasn’t acknowledged. Overall poor dining experience and will take my money elsewhere.

Selected Sullivan's for our anniversary dinner, and we weren't overly impressed. The food was good, but for the price, it should have been exceptional. Service was fine, but not very friendly and very rushed even though the restaurant wasn't busy.

Our waiter Jack was awesome, made our experience an even better one!!

very good as usual. Always a good time as Sullivans

We celebrated our 11 year anniversary dinner with Sullivan’s and it was great !!!

Had very nice experience as always when I dine at Sullivan’s Steakhouse! The cheesesteak egg rolls are the greatest!

At least right now, it did not live up to the hype. We've been looking forward to coming here for years after doing all of the other high-end steak house restaurants in King of Prussia.
Perhaps we can give them a pass because maybe they are not back to full staff after the pandemic, but then if you're going to pay these prices then you should also expect the same level of service as well as inventory of food.
We ordered the oysters on the half shell and they were opened but not fully shucked so we had to dig them out ourselves. We also were not given the proper silverware to initially do the job and had to ask for them after the fact. Not a big deal but it started a trend that we would continue to see throughout the experience. The $45 bottle of wine included with the prefix menu was no longer in stock and we were told that they need to take it down from the website because it's sold out. Again. Seems like they're trying to run before they have the staff in place to walk.
The stakes were overcooked and the side dish of asparagus was barely existent. They were overcooked and bleached of all color. The wine was flat and stale and tasted as if it's been sitting in an open bottle for quite some time.
The desserts were not fresh and we're also missing some of the ingredients mentioned on the menu. We understand that we tried the prefix menu and perhaps that was our downfall. Because perhaps if we would have gotten all the items fully a la carte we would have received better and a more robust food experience. However, if you're going to offer it then you should have the same level of experience for all items on the menu.

Again, perhaps things will get better once the restaurant can have more staff and more of an inventory in the months ahead, but for now, we will be moving on and heading to the other high-end steakhouse restaurants in this area and likely not returning to Sullivan's.

I had stated it was our anniversary on the reservation. Usually we have gotten special service for our anniversary. We get free dessert and also they set up a table with rose petals etc... that did not happen. I requested a round booth, we did not get that. Because I didn’t want my husband to be upset with me for complaining, I said nothing about it. Then we requested a substitution for my daughter’s meal because of her dietary restriction and they made a mistake and included the item she can’t eat in the plate. I also asked for a medium rare steak and did not get this but a medium steak, my daughters medium was more rare than my medium rare... again, I did not complain about the temperature of my steak because my family was already upset at me for being disappointed about their mistakes. It is just not special to go to Sullivan’s anymore.

We got there early. The host seemed as if he saw people with three heads. We finally sat down at a high top and waited 15 min. No one even came over to ask if we wanted water let alone a drink or food. The server passed by three times and said she would be bk in a min. After another 5 min. We got up and left. We will never return. This is the second time. We had terrible service last time we were there about two months ago. Waited an hour for food and the chicken came raw. It was so awful. The meal was comped.
Disgraceful.

food was not seasoned well at all and the set up was not done properly but overall experience was not bad

Wonderful food and service as always!

Amazing food and Kya so was so sweet

A little disappointed. Steaks were served without steak knives. One steak was almost cold. The other was extremely well done when it was ordered medium.
Calamri app was very good as was the crab cake. Overall it wasnt as good as it use to be. They seem to be cutting corners and portions.

Very expensive but also very delicious. Top notch service and food.

When we first walked in there was a smell that was strong and not good. Just to be clear I have eaten at Sullivan’s at least 10 times and this will be the last

The bar tender was bad. Did not pay attention to us even through we where the only people in the bar

Our server was also not good! They forgot to bring our sides out. The bread was cold in the middle. We order oysters, , they did not have small forks or they just did not bring them!
They ran out of strip steaks and broccoli!
So overall, go anywhere else!!!

Their service is the worst one so far. We sat there for 20 minutes and nobody showed up. It was special day for us and they ruined it. You don’t get to ruin people’s day specially when i am paying for the service. Their food is average I’d say. The steak was good but we asked for medium well they gave us a medium rare steak. So ate the steak from the corners. I've been to other high end steak places. But this is so far the worst one.

I have been to Sullivan’s on many occasions and this time it was horrible food wasn’t cooked right, service was horrible and it was really noisy. We spoke with a manager not once did he offer to take anything off the bill or anything I ended up taking my food home and reheating it and fixing it to my liking.

We celebrated our anniversary at Sullivan's Steakhouse and everything was so special from the time we arrived from the time we left. Our Server was excellent and the managers on the floor were very welcoming and down to earth.

I have eaten at Sullivan’s many times pre Covid. This time it was inexcusable. Waiter was very pleasant but was forgetful and sporadic with bringing different portions of dinner. No steak knife, potato’s snd vegetables excessively salty. Gorgonzola sauce tiny and didn’t recognize it from pre Covid. Dessert was the only thing that was good. Ordered coffee delivered after bill was paid. None of us will return. It was a birthday celebration for 2 of us. Very disappointed. Quality, food, service was mediocre at best. Disgrace for the money What happened to one of my favorite places? I won’t be back. Too expensive for a horrible very disappointing meal.

Service was great. Our waiter Thomas was very pleasant ! I wish we had more bread it was sooooo good lol but yes very pleased with the Mother’s Day vibe that was going on

We decided to go to Sullivan’s to celebrate Mother’s Day. We went early to avoid the potential crowds. The service was very good and the appetizers like the calamari, egg rolls, crab cakes etc were amazing! Definitely recommend. However, the steaks were a little disappointing. My daughters filet was over cooked and my wife felt like she has had better steaks elsewhere.

Food was great, and Jack our waiter was great as well..

Felt rushed, also several things we ordered were no longer available due to their kitchen closing at 10p. Steak was phenomenal, asparagus was not cooked at all, broccoli wasn’t steamed the least bit either. Server was as attentive as possible. Overall could have been way better for the price.

I was very disappointed in my filet. The past few times we've been there we could
see a difference in the quality.

My daughter took her best friend there first her birthday. I’m assuming the waitress thought the girls couldn’t afford to eat there bc she asked them if they were “just eating soup for dinner?” She shouldn’t judge a book by it’s cover! They can both afford to eat there WITHOUT the help from anyone!!

Mother’s Day dinner

Server Jack is why we go there. And we’re not alone. We overhear “really good guy” every time. People live this guy Jack. So do we. Food is fine. Atmosphere is fine. Value is ok. Service is superb.

They didn’t have any more oysters besides that everything else was great

We enjoy Sullivan's menu seem cut back. I had to ask for bread.

Don't waste your time!!!!! manager was rude. Food was ok expected so much more from a well known steakhouse. our server was fantastic!!!

We were very disappointed with Sullivan’s. The manager and wait staff were so mechanical it was unreal. eg: hi do you want water, drinks, are you ready to order then walks away. No other conversation what so ever.

No one acknowledged our Anniversary.
Not sure what happens because they use to be a great place to eat at.
Hopefully we hit an off night and things will get better.

We have been customers for a long time. This was our first time eating out since COVID-19, everything was enjoyable. Was disappointed that the outside of building was not being maintained, grass needed to be cut and flower beds needed attention. Hopefully this is addressed as it is now it looks right now no curb appeal.

Unfortunately when your service is terrible, your entire experience suffers.

Restaurant Week was a great success!

The food and service were great. I was surprised by the amount of dirt/dust. We sat at a booth and the dirt around the woodwork on the wall was disturbing in lieu of covid.

Our waiter, Jack, was the best. Very personable

Restaurant server explained that they were still getting back to normal after being closed due to Covid 19. It was also RW so the dining room was busier than usual. Service was okay and so was the food - not what I’m used to at Sullivan’s. Hopefully they can overcome the situation and get back to offering stellar food and service.

Poor restaurant week experience. Extremely long wait for food to come out and steak was not what would be expected for a steakhouse.

Total disaster.
Service was awful.
Chicken was raw and thank got for the mgr or we would never return

We made a reservation on open table and listed our anniversary as the reason for dining which was never asked about or acknowledged. Our waiter was ok, not overly friendly but got the job done. We also got sat next to the very noisy kitchen which was distracting for a romantic date night.