Sullivan's Steakhouse - Charlotte

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1. EK

   EatK

   1 review

   2.0

   1 review

   Dined on January 15, 2023

   overall2food2service2ambience1

   Our meal took 45 (or more!) minutes to come and was not correct when we got our food. Drink service was very slow. It was very noisy. We won’t be back. Disappointing.

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2. KW

   KennethW

   Charlotte

   3 reviews

   4.0

   3 reviews

   Dined on January 13, 2023

   overall4food2service3ambience5

   The food took a while to get to use. My stuffed shrimp was not impressive as it was room temp. The steaks at the table were about the only thing that was great. For the $$$, I have had much better and then with a low score of 95% I won’t be coming back for that reason and everything else.

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3. WG

   WilliamG

   Charlotte

   2 reviews

   vip
   5.0

   2 reviews

   Dined on January 13, 2023

   overall5food5service5ambience5

   Great atmosphere and helpful staff. Jordan was amazing.

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4. OT

   OpenTable Diner

   Charlotte

   1 review

   5.0

   1 review

   Dined on January 9, 2023

   overall5food5service5ambience5

   IT WAS THE MOST AMAZING EXPERIENCE I COULD HAVE FOR MY BIRTHDAY && THE SERVICE IMMACULATE!!!! LEEANN WAS OUR SERVER && SHE HANDS DOWN OUTSTANDING SWEET AND AMAZING

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5. OT

   OpenTable Diner

   Charlotte

   1 review

   vip
   5.0

   1 review

   Dined on January 9, 2023

   overall5food5service5ambience5

   Birthday dinner

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6. OT

   OpenTable Diner

   Miami

   3 reviews

   vip
   3.0

   3 reviews

   Dined on January 7, 2023

   overall3food2service4ambience3

   NY strip was terrible. Small and tough. I think I received the cut from the “all in “ menu unfortunately. Service was nice, but will try another restaurant for beef next time to Charlotte.

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7. S

   Spinner

   Washington DC

   36 reviews

   vip
   5.0

   36 reviews

   Dined on January 7, 2023

   overall5food5service5ambience5

   Always a great meal here. Megan was our server and she did a wonderful job. Highly recommend.

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8. OT

   OpenTable Diner

   Atlanta

   1 review

   5.0

   1 review

   Dined on December 31, 2022

   overall5food4service5ambience5

   Friends birthday dinner

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9. OT

   OpenTable Diner

   Charlotte

   1 review

   5.0

   1 review

   Dined on December 31, 2022

   overall5food4service5ambience5

   First time dining at Sullivan and will say was an overall pretty great experience. Our server was Monte and she was great. Recommended the cheesesteak egg roll or the oyster as a starter. We had our eyes sold on the cheesesteak. Came out quick. Unfortunately after taking a second bite, pulled out a long black strand of hair. Although we received another order, I no longer had the appetite for them. My husband enjoyed it! For main course I ordered the filet mignon and my husband ordered the lamb chop. For our sides we got the sauté spinach and the mash potatoes(sides are shareable portion size) Food was great. Steak cooked to my liking, spinach and mash well seasoned. No complaints there! Even with the issue of our appetizer, I can see us still coming back for another experience.

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10. FJ

    FloydJ

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food3service5ambience5

    Filet was seared a little too much. Burnt taste left on out tongues

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11. LH

    LHJones

    Charlotte

    4 reviews

    5.0

    4 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Very pleased with our New Year’s Eve dinner. Made early reservations and was able to kick back and enjoy our meal. Very please with the Manager (Adrian), as he was very engaged in our experience.

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12. AD

    AvisD

    Charlotte

    3 reviews

    5.0

    3 reviews

    Dined on December 31, 2022

    overall5food5service5ambience5

    Everyone was nice and we enjoyed our dinner.

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13. KC

    KeithC

    Charlotte

    6 reviews

    4.0

    6 reviews

    Dined on December 29, 2022

    overall4food4service4ambience5

    Nice atmosphere and waitress was cordial. Meal was good although a steak had to be sent back twice as it was not cooked correctly. Otherwise very enjoyable get together.

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14. TM

    TonyM

    1 review

    1.0

    1 review

    Dined on December 26, 2022

    overall1food1service1ambience1

    We made a reservation on OpenTable for 8:15 PM on Christmas Day. We confirmed our attendance on OpenTable the day before. When we arrived at the reserved time, we learned the restaurant was closed due to a pipe burst. We received no notification from the restaurant and had to scramble to find another place to eat (since not too many restaurants were open). This review is based on poor service related to not contacting patrons of the closure of the restaurant. We had to drive there and learn from a third party what had happened.

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15. OT

    OpenTable Diner

    Miami

    1 review

    1.0

    1 review

    Dined on December 26, 2022

    overall1food1service1ambience1

    We were called 30 minutes before our reservation on Christmas Day and were told the pipes burst so our reservation was canceled. We took issue with the lack of sympathy from the person who called.

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16. BE

    BrettE

    Charlotte

    1 review

    1.0

    1 review

    Dined on December 26, 2022

    overall1food1service1ambience1

    Christmas night, reservation was cancelled by the restaurant within 30 minutes of reservation time. Needless to say, this left us with limited options. All we got was “we won’t charge your card for the cancellation fee.” Well, I certainly hope not, and no other communication.

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17. L

    Lydia

    1 review

    1.0

    1 review

    Dined on December 26, 2022

    overall1food1service1ambience1

    Cancelled our reservation 20 minutes before due to pipe burst. Left us with no options on Christmas Day night. Very very very upset.

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18. OT

    OpenTable Diner

    Detroit

    1 review

    vip
    1.0

    1 review

    Dined on December 26, 2022

    overall1food1service1ambience1

    Showed up Christmas night for our dinner reservation and was told by valet parking they’re closed due to a pipe breaking. I know stuff happens but why did I found out about this after we showed up? They certainly knew about it with enough time to contact us. Plus it being Christmas night it was nearly impossible to get a dinner reservation elsewhere and the restaurant failed to cancel our Open Table reservation so Open Table wouldn’t allow us to book another reservation at the same time. I love how they require a $25 deposit per person to hold the reservation and charge if you cancel but they believe they can cancel on customers at anytime with no penalty. Bunch of hypocrites and jerks the way they handled this.

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19. MS

    MerrillSC

    Charlotte

    4 reviews

    1.0

    4 reviews

    Dined on December 25, 2022

    overall1food1service1ambience1

    Arrived at 6:20 for a 6:45 reservation. Was told there were two tables ahead of us. Waited in the bar for about 20 minutes. Couple came over and told us there was a water issue and they were leaving. Nothing from restaurant. Asked front desk and they admitted there was a water issue and we would probably not be seated. We cancelled reservation after which they posted sign they were closing. Better communications and a gift certificate would have helped the situation. Nothing but "Sorry". Not their fault, but what an inconvenience for us and many others on Christmas night.

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20. M

    Michael

    New York Area

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food1service1ambience1

    Had a poor experience here 4 years prior, and decided to give the restaurant another chance for a nice meal on Christmas day. While it was Christmas, and things do happen, I think it's the response to these events that say everything. Had a reservation for Christmas Day that we were waiting at the restaurant for, and then were sent away due to the restaurant closing for a frozen pipe. While that is understandable, we learned that the restaurant was aware of this issue at 5pm. They neglected to tell customers anything until 7pm when they closed the restaurant. Having driven 45 minutes each way to the restaurant to be sent away, is unacceptable given the fact that they knew of this issue at 5pm. They could have called me at 5pm and saved me the trip into Charlotte, and the subsequent cost of gas, and given my wife and I the chance to still find somewhere to eat on Christmas. Unfortunately based on my last two experiences here, I will not be returning.

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21. CS

    CurtisS

    Charlotte

    1 review

    2.0

    1 review

    Dined on December 25, 2022

    overall2food1service1ambience1

    Do to a water pipe burst they stopped seating people, so we waited an hour and then left without being seated or ever eating there and obviously on Christmas evening we never found an alternative as everything was either closed or packed to the gills. Just an unfortunate night all the way around.

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22. V

    Valery

    Charlotte

    43 reviews

    vip
    2.0

    43 reviews

    Dined on December 25, 2022

    overall2food2service2ambience2

    Unfortunately, Sullivan's had a water maintenance problem this evening and we had to find another restaurant.

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23. OT

    OpenTable Diner

    New Orleans

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food4service5ambience5

    So let me start by saying the team here is absolutely amazing! A pipe burst and the entire team worked tirelessly to make sure we were still served. It affected our wait time of course but everyone was very apologetic and kind. My mom and I felt extremely comfortable and taken care of. Despite this incident, the team took care of us and made sure we had a positive experience. Way to go! Food was awesome and management was also very professional and comped a lot of our meal.

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24. OT

    OpenTable Diner

    Charlotte

    1 review

    2.0

    1 review

    Dined on December 25, 2022

    overall2food3service1ambience3

    Went for Christmas… service was VERY poor and we didn’t receive all the food we ordered, even after checking on it multiple times. The food we did get was cold and then the water pipes broke halfway through our meal and we weren’t able to order dessert/drinks/anything.

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25. D

    Disappointed

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food1service3ambience3

    Steaks were burnt. Shrimp was over cooked and tasted like rubber. For the price, there could have been more to the entree than those skimpy pieces of expensive pieces of meat. Best thing was the bread. Very disappointed for Christmas dinner. Server could have been a little concerned since another table returned their steak because it was burnt.

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26. DL

    DavidL

    Tampa

    15 reviews

    5.0

    15 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    Christmas Dinner with Family. Service and food where excellent.

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27. JI

    JimInBelmont

    Charlotte

    44 reviews

    vip
    3.0

    44 reviews

    Dined on December 24, 2022

    overall3food2service4ambience2

    We’ve been to Sullivan’s many times over the years. After this visit, it appears to be a restaurant in decline. We arrived an hour early for our 7:15 pm reservation, expecting to sit at the bar with a drink and an appetizer. We were seated immediately and the restaurant was 20% full. Throughout the meal we were swatting gnats away from our faces. Our server was prompt and attentive but did not seem familiar with the menu. The mixed green salad was adequate but nothing special. My wife’s 6-oz filet was good but my 12-oz NY Strip was oversalted and chewy. The menu description was “Prime” but the quality of the meat reminded me of a prepackaged Omaha steak. It was also not hot —- almost like it was precooked and then briefly seared. My baked potato was also oversalted and mushy. The saving grace was the bananas Foster bread pudding. With all the steak restaurant concepts in Charlotte now, Sullivan’s is mediocre. Premium prices for substandard fare. If I’m spending hundreds of dollars for date night I’m choosing a different steakhouse.

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28. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 22, 2022

    overall4food5service3ambience4

    The waitress seem disinterested in our being there, she brighten up when it was time to go

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29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 19, 2022

    overall5food5service5ambience5

    Server & food were great

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30. OT

    OpenTable Diner

    Vancouver

    1 review

    1.0

    1 review

    Dined on December 19, 2022

    overall1food3service1ambience1

    Horrible service- under staffed. I had to physical leave the table, find a server and ask for water and bread for the table. I honestly had better service at Chuy’s last night. If you want to charge boss prices- play like a boss. I won’t be back. Your hostess is sweet and was pulling triple duty- clearing tables in between seating guests. This was Sunday evening 12.18

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31. DD

    DougD

    Charleston

    2 reviews

    3.0

    2 reviews

    Dined on December 18, 2022

    overall3food4service1ambience3

    The main entree was done well ( steak was cooked perfectly and sea bass had a lot of flavor). The service was sub par unfortunately which made the whole experience a little disappointing. Our waitress wasn’t very attentive and brought the wrong dessert and steak type. Again the food tasted great just sad the service wasn’t on par.

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32. OT

    OpenTable Diner

    Charlotte

    2 reviews

    2.0

    2 reviews

    Dined on December 18, 2022

    overall2food1service3ambience5

    My husband and I first time visiting Sullivan’s if it was definitely not a good one. I ordered myself a filet mignon medium well and when I received it, the waitress did ask me to cut it open and check to see if it was to my liking. I did so and juice came out and I said ok. I let it rest a bit and cut in it some more and it was dry as a desert. I informed my waitress and they brought me another steak but asked if they could cut it while cooking. I said yes but that immediately let me know the cooks did not know what they were doing. My asparagus was cold and nasty, my bake potato was good but I had to ask for salt and pepper. The pork belly was great is what I like the most. For an almost $300 bill for 2 and oh I didn’t mention the $35 shot for a 1942 Don Julio.. will I be returning absolutely not. I enjoy Ruth’s Chris better.. overly hyped for the prices and the food was not good.

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33. AW

    AdamW

    1 review

    5.0

    1 review

    Dined on December 18, 2022

    overall5food5service2ambience5

    Great service and food but the waiter I feel didn’t pay much attention since we weren’t drinking alcohol

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34. G

    Grad

    Charlotte

    5 reviews

    5.0

    5 reviews

    Dined on December 16, 2022

    overall5food5service5ambience5

    Great food and atmosphere.

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35. r

    royp

    Charlotte

    6 reviews

    3.0

    6 reviews

    Dined on December 16, 2022

    overall3food2service3ambience2

    Ordered a $59 steak medium and it came out well done, dessert never arrived so we canceled that order, tea that never arrived. The Sullivans is not the Sullivans of 20 years ago. In addition to the poor food service the ambience there’s a bunch of people that don’t know How to dress appropriately in these restaurants. They allow people with hats ripped jeans, sweatshirts, it’s a shame. I will never be returning again.

    Report
36. KC

    KC1003

    Charlotte

    1 review

    5.0

    1 review

    Dined on December 16, 2022

    overall5food5service5ambience5

    We came to Sullivans for a department Christmas dinner. Everything from beginning until the end was absolutely perfect. Complimentary valet was of great convenience. Hostesses were pleasant, happy and very accommodating given we were a little late due to traffic. Restaurant itself was very clean, with a nice calm ambiance.Our server Brian was nothing short of amazing, his menu knowledge and wine recommendations-spot on. We ordered a small seafood platter and beef wellington bites as an appetizer-delicious. For dinner we chose a Porterhouse, which came out cooked to a perfect medium as well as a sea bass, which I must say, best in Charlotte! I strongly recommend the crab fried rice as a side- could eat that in a bowl as a meal itself, it was so delicious. Both the GM and the Chef came by our table to make sure everything met our expectations. Our glasses were never empty, empty dishes cleaned out immediately, and after a meal, leftovers promptly boxed. And did I mention the bread pudding and peanut butter pie dessert? Loved everything about this restaurant and will definitely be back soon to try other menu items.

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37. OT

    OpenTable Diner

    Charlotte

    4 reviews

    vip
    4.0

    4 reviews

    Dined on December 10, 2022

    overall4food5service4ambience3

    Our dinner and drinks were great. The noise level and closeness of tables was less than desirable for a fine dining restaurant.

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38. B

    Bryan

    1 review

    2.0

    1 review

    Dined on December 9, 2022

    overall2food2service2ambience3

    Hate to do it but I was really disappointed in the whole experience. Steak was priced like a high end steak house but did come close to the competition in their category. Service was lacking as well. Never offered pepper and dirty dishes stacked up in the table. Drink glasses sat empty, had to ask for refills. For the price I expected better.

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39. OT

    OpenTable Diner

    Charlotte

    15 reviews

    vip
    5.0

    15 reviews

    Dined on December 9, 2022

    overall5food5service5ambience5

    Excellent service. The ambiance was very vibrant and the staff were absolutely amazing. I came here on a Thursday evening to celebrate my friends birthday and we had a wonderful experience. The waitresses Jessie and Meagan did an awesome job accommodating us and making sure we fully understood the menu and the specials that were being offered. What we didn’t realize until leaving was the live band that was playing in the bar area. We will definitely be returning soon to enjoy another lovely evening.

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40. KP

    KennethP

    Philadelphia

    4 reviews

    vip
    5.0

    4 reviews

    Dined on December 8, 2022

    overall5food5service5ambience4

    Great place to visit when you’re coming into town on business

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