Sugar Factory - Time Square

Commentaires sur le restaurant Sugar Factory - Time Square de personnes qui y ont mangé. Selon des cotes récentes.

1. S

   Sandy VIP

   New York City44 commentaires

   3.0

   Y est allé il y a 1 jour

   1. Cote globale 3
   2. Nourriture 3
   3. Service 1
   4. Ambiance 2

   While the food was good, and drinks and desserts amazing, the service was awful. We waiting a long time for everything that was ordered. We never even got napkins and silverware, without having to ask for it. It is a popular birthday spot and the noise level is very loud. Would not necessarily recommend.
   

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2. J

   Jill

   New York City1 commentaire

   1.0

   Y est allé il y a 2 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Long wait despite reservation. Appetizer came out dinner. Dinner for five came out in bits and pieces. My chair was broken. No diet soda or soft drinks. Music extremely loud. Long line for bathroom at any given time. Food cold. Gratuity charged for all. Will not be going back.
   

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3. A

   Ann

   Grand Boston8 commentaires

   4.0

   Y est allé il y a 2 jours

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   Grabbed lunch before going to the theater. Our server made sure we were out with plenty of time. She also kindly checked with the kitchen about a special request. Food was plentiful and delicious.
   

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4. C

   Christy VIP

   Pittsburgh5 commentaires

   1.0

   Y est allé il y a 3 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 4
   4. Ambiance 1

   The staff is trying the best they can- they seem very short handed. The establishment was filthy- lights out in the halls to the bathroom, buckets of grease in the hall, loose flooring, and the floor was extremely slippery every where.
   

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5. S

   Sean VIP

   New York City34 commentaires

   1.0

   Y est allé le 27 avril 2025

   1. Cote globale 1
   2. Nourriture 3
   3. Service 1
   4. Ambiance 4

   Terrible experience! We walked in and waited for about 5 minutes as there was no host/hostess at the stand. Once we did finally checked in we were told to stand to the side, where we waited another 10 mins before finally being seated! Once at the table, we sat there for 15 mins with no acknowledgment from anyone. The person we assumed was our waiter was at the tables all around us but never once said a word to us. We got up and left 5 mins after that!
   

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6. J

   Jasmine

   New York City1 commentaire

   1.0

   Y est allé le 27 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 2
   4. Ambiance 2

   I'd skip this restaurant, and head down to the Hard Rock Cafe. Every aspect of our experience was disappointing. We booked a table for my son's birthday, a small party of 6, and the food was not good. The drinks are made out to be this fancy experience, but they were not great tasting, and the cost of the drink was not worth it. My sister and I didn't even get our drink until the middle of the meal, and they were margarita's that I'm pretty sure had no tequila. For dinner the waiter brought out the dinner for all, except mine, then left, when he came back and asked if everything was good, I pointed out that I never received a meal. When I got the waffle, it was not cooked all the way, so it was doughy. I could go on, but I'll run out of space here to say all that was not good. On a positive note, the greeting staff were very nice and accommodating.
   

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7. R

   Roxanne

   Adélaïde1 commentaire

   4.0

   Y est allé le 26 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 5

   We had a wonderful experience! The food was delicious, and the atmosphere was perfect for an 11 year olds birthday!!
   

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8. M

   Marisa

   Grand Boston1 commentaire

   3.0

   Y est allé le 23 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 1
   4. Ambiance 2

   We recently went here for dinner for my daughters birthday I think the hype is gone, not very clean, way too overpriced mostly for kids enjoyment, too many hidden fees a Shirley temple cost 10$, they automatically add 20% tip so get away with very slow and poor service don’t recommend
   

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9. R

   Rebecca

   Philadelphie 4 commentaires

   2.0

   Y est allé le 23 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 1
   4. Ambiance 5

   Food was mediocre. Came at lunchtime, but couldn’t get lunch until 3. Service was slow and a 20% tip was “mandatory “ for parties over 1. : ( not worth the trouble.
   

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10. A

    Allyson

    New York City1 commentaire

    1.0

    Y est allé le 20 avril 2025

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 1

    Service was poor, we had a reservation and were not permitted to sit upstairs in the nicer seating area. Someone else walked in and asked to sit upstairs and we told it’s for reservations only. The food was not great and over priced. I ordered a cup of hot tea and they didn’t have any tea. Very strange for a restaurant that serves breakfast and brunch to run out of tea bags at 11:00 am. I would not recommend or ever go back.
    

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