Sugar Factory - Time Square

Le recensioni di Sugar Factory - Time Square delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. K

   Kevin VIP

   New York6 recensioni

   3.0

   Visitato 1 giorno fa

   1. Complessivo 3
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 4

   Hostess took 5 minutes to greet us and then wasn’t apologetic or even nice about it. Service was quick but food was just ok at best. I asked for a medium well burger and it was well done and very dry. Waited 10 minutes for my daughter’s birthday ice cream, which the extra long wait ruined the surprise. 3 stars for our experience is generous.
   

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2. S

   Sandy VIP

   New York44 recensioni

   3.0

   Visitato 1 giorno fa

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 2

   While the food was good, and drinks and desserts amazing, the service was awful. We waiting a long time for everything that was ordered. We never even got napkins and silverware, without having to ask for it. It is a popular birthday spot and the noise level is very loud. Would not necessarily recommend.
   

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3. J

   Jill

   New York1 recensione

   1.0

   Visitato 2 giorni fa

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 1

   Long wait despite reservation. Appetizer came out dinner. Dinner for five came out in bits and pieces. My chair was broken. No diet soda or soft drinks. Music extremely loud. Long line for bathroom at any given time. Food cold. Gratuity charged for all. Will not be going back.
   

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4. A

   Ann

   Greater Boston8 recensioni

   4.0

   Visitato 2 giorni fa

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 5
   4. Atmosfera 4

   Grabbed lunch before going to the theater. Our server made sure we were out with plenty of time. She also kindly checked with the kitchen about a special request. Food was plentiful and delicious.
   

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5. C

   Christy VIP

   Pittsburgh5 recensioni

   1.0

   Visitato 3 giorni fa

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 4
   4. Atmosfera 1

   The staff is trying the best they can- they seem very short handed. The establishment was filthy- lights out in the halls to the bathroom, buckets of grease in the hall, loose flooring, and the floor was extremely slippery every where.
   

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6. S

   Sean VIP

   New York34 recensioni

   1.0

   Visitato il giorno 27 aprile 2025

   1. Complessivo 1
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 4

   Terrible experience! We walked in and waited for about 5 minutes as there was no host/hostess at the stand. Once we did finally checked in we were told to stand to the side, where we waited another 10 mins before finally being seated! Once at the table, we sat there for 15 mins with no acknowledgment from anyone. The person we assumed was our waiter was at the tables all around us but never once said a word to us. We got up and left 5 mins after that!
   

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7. J

   Jasmine

   New York1 recensione

   1.0

   Visitato il giorno 27 aprile 2025

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 2
   4. Atmosfera 2

   I'd skip this restaurant, and head down to the Hard Rock Cafe. Every aspect of our experience was disappointing. We booked a table for my son's birthday, a small party of 6, and the food was not good. The drinks are made out to be this fancy experience, but they were not great tasting, and the cost of the drink was not worth it. My sister and I didn't even get our drink until the middle of the meal, and they were margarita's that I'm pretty sure had no tequila. For dinner the waiter brought out the dinner for all, except mine, then left, when he came back and asked if everything was good, I pointed out that I never received a meal. When I got the waffle, it was not cooked all the way, so it was doughy. I could go on, but I'll run out of space here to say all that was not good. On a positive note, the greeting staff were very nice and accommodating.
   

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8. R

   Roxanne

   Adelaide1 recensione

   4.0

   Visitato il giorno 26 aprile 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 5

   We had a wonderful experience! The food was delicious, and the atmosphere was perfect for an 11 year olds birthday!!
   

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9. M

   Marisa

   Greater Boston1 recensione

   3.0

   Visitato il giorno 23 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 1
   4. Atmosfera 2

   We recently went here for dinner for my daughters birthday I think the hype is gone, not very clean, way too overpriced mostly for kids enjoyment, too many hidden fees a Shirley temple cost 10$, they automatically add 20% tip so get away with very slow and poor service don’t recommend
   

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10. R

    Rebecca

    Philadelphia4 recensioni

    2.0

    Visitato il giorno 23 aprile 2025

    1. Complessivo 2
    2. Cibo 2
    3. Servizio 1
    4. Atmosfera 5

    Food was mediocre. Came at lunchtime, but couldn’t get lunch until 3. Service was slow and a 20% tip was “mandatory “ for parties over 1. : ( not worth the trouble.
    

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