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Sugar Factory - Tampa, Tampa, FL

Sugar Factory - Tampa

4.1
4.1
1487 Reviews
$31 to $50
American
The Sugar Factory brand is an ever-expanding sweet spot, with multiple stores and restaurants around the country

Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers and shakes, all available throughout the day.

An expanded dessert menu, including custom ice cream cones, is available at the new location. From red velvet to Oreo flavored cones, Sugar Factory American Brasserie provides an unforgettable experience for those with a sweet tooth that needs to be satisfied

Make a reservation

2 people

7:00 PM


Booked 64 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–1:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–1:00 am

  • Phone number

    (813) 521-4262

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Private Event Coordinator: (855) 914-2873

  • Neighborhood

    Tampa

  • Parking details

    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2

  • Additional

    Non-Smoking, Takeout

What 1,487 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 4Food
  • 4Service
  • 4.1Ambience
  • 3.6Value

NoiseModerate

Loved For

  • Tampa

    Kid Friendly

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Filters

  1. C

    Colee

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food3service3ambience3
    I hate to make this review but we were so excited to try sugar factory for the first time. Our server was great. She was upbeat and funny but she had way too many tables to take care of. I watched our drinks sit at the bar for over 20 minutes, our food ticket “got lost” which caused us to get our food after almost an hour and than when we did the burger was basically rare and rushed to be cooked. Tables that sat 30-40 mins after us right next to us were getting theirs first. They offered to make a new one after we sat there waiting to let our sever know but that one came out very fast and just as bad so at that point we were just ready to go. I understand they might’ve not been prepared for much business on a thursday but the experience was awful and they didn’t seem to care.
  2. KB

    KimberlyB

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food5service5ambience4
    The cajun chicken penne alfredo was amazingi would recommend
  3. CB

    ChristopherB

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience1
    Never again! One restaurant that I will never go back to. I chose for the drinks and the food! 1: The main bowl drinks, they wouldn’t let me customize (which was understandable because they were celebrity endorsements) but then I ordered 2 basic drinks instead (old fashioned and Dirty Martini) apparently didn’t have ingredients for either? Not only that but it took the server 25 mins to come back and tell us, so we stuck with water! 2: EVERY 5-10 minutes the servers came out screaming, singing, banging metal for birthdays (there must have been 10 celebrations in the time we were there. People are trying to eat and talk and they would turn out the lights and scream at the patrons to join in, if they didn’t sing they would keep repeating themselves… 3: The food (I got a hamburger) tasted very microwaveable. Id say fun idea for kids with all the sweets but definitely not a regular go to restaurant or date type restaurant.
  4. CC

    ChrisC

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food4service1ambience2
    This was our first time visiting the Sugar Factory in Tampa. We made a 6pm reservation days in advance, arrived shortly before 6 and had to stand in the hall for an hour. We were finally seated at 7pm. We were told 4 times in that hour that our table would be ready in a minute. 60 minutes later, we were seated. Meanwhile, people who arrived after us were seated before us. We almost left 40 minutes into our wait but that was when a server came up to us and said they were preparing our table. 20 minutes later, we got seated. Although the food was very good, we were served the wrong food 2 times. Besides the bad experience of an hour past reservation, it was a fun experience, and we would be willing to try it again hoping this was a onetime thing. The value of the food was not that great, but it was a fun atmosphere, and we knew the prices going in from the website. The goblet drinks and extreme shakes were quite the experience and made it fun. I hope when we try it again, we won't be told to stand against the wall for an hour past reservation.
  5. HV

    HeatherV

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food5service3ambience4
    Great birthday dinner! Just didn’t like small table with reservations for a special occasion, but I understand as it was a weekend.
  6. N

    Nicole

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food3service5ambience5
    Good service and happy staff. The food was good but everything was expensive for the quality.
  7. D

    Donnap

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined 7 days ago

    overall3food2service5ambience4
    Excellent staff but they were short handed. Our first time there and food was disappointing for three out of four meals.
  8. TB

    TaraB

    Orlando

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food2service4ambience4
    Menu needs to match website choices. Prices for food & quality are disappointing. O champagne for mimosas. Frappes were watery. Fries were cold. Chicken needs seasoning and was a bit undercooked on some pieces. Overall, only two of the nine people enjoyed all of their order. It was a waste of money. We won’t return.
  9. S

    Sarah

    New England

    1 review

    5.0

    1 review

    Dined on August 11, 2022

    overall5food5service5ambience5
    Definitely a fun place to go that’s different from your typical restaurants. Drinks and food were delicious, music was fun, and staff was awesome! The kids enjoyed the show of their drink being prepared at the table!
  10. OT

    OpenTable Diner

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined on August 9, 2022

    overall5food5service5ambience5
    16th Birthday!!
  11. RC

    RhondaC

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on August 8, 2022

    overall5food5service5ambience5
    Went for my son's 18th birthday. It was delicious and the staff was great!!
  12. WG

    WendyG

    Tampa

    2 reviews

    5.0

    2 reviews

    Dined on August 7, 2022

    overall5food5service5ambience5
    Soo much! Soo good! Soo fun! We had a great experience!
  13. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on August 7, 2022

    overall5food5service5ambience5
    Had an amazing time celebrating my sons Birthday. Our server was amazing and so caring. We loved it.
  14. OT

    OpenTable Diner

    Tampa

    1 review

    3.0

    1 review

    Dined on August 7, 2022

    overall3food4service3ambience3
    My only complaint is that although we had a reservation, we were told that all the tables were taken and we had to wait for a table to open. That defeats the purpose of having a reservation. Aside from that, the food was good.
  15. BP

    BetteannP

    Tampa

    1 review

    5.0

    1 review

    Dined on August 7, 2022

    overall5food5service5ambience5
    Such a fun atmosphere! Party of 6 for brunch. Our server Stefany was awesome- personable and helpful/ she checked on us frequently to ensure we were satisfied. Celebration for my moms bday- the whole crew came over to sing - she throughly enjoyed it. Mom ordered the Strawberry cheesecake overload pancakes with strawberry shortcake ice cream- so good!! Split the order with dad and they still took home a to go box🥳
  16. AF

    AprilF

    Tampa

    1 review

    5.0

    1 review

    Dined on August 6, 2022

    overall5food5service5ambience5
    We loved the food, drinks, and the atmosphere. You have to try the rainbow pancakes, rainbow sliders, and one of the alcohol concoctions. 🌈 Our waitress, Cody Ray, was helpful and friendly. We will definitely go back.
  17. OT

    OpenTable Diner

    Tampa

    1 review

    1.0

    1 review

    Dined on August 5, 2022

    overall1food3service1ambience3
    It took 35 minutes to get water. Waiter was struggling to take care of 3 tables. One of the expensive drinks was horrible but couldn’t tell anyone because no one came over to tell. They had no problem gathering to sing Happy Birthday 5 times but couldn’t them to bring me a knife. Stuck in a spot that my husband had to get up multiple times to let the other table people out. Very disappointed . Waste of time and money !
  18. LC

    LynnC

    Tampa

    1 review

    4.0

    1 review

    Dined on August 3, 2022

    overall4food4service5ambience4
    Loved it, brought my 5 grandchildren for desserts, they were so delicious but VERY expensive.
  19. OT

    OpenTable Diner

    Tampa

    1 review

    2.0

    1 review

    Dined on August 3, 2022

    overall2food2service2ambience4
    Food was blan. Service took forever to bring drinks or acknowledge. Everything is overpriced. They don't have beer or wine but have overpriced fishbowl drinks filled with all ice. My kids like the shake but overall not worth it.
  20. GK

    GloriannaK

    Tampa

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service5ambience5
    The service was Awesome! It was our 1st time ever going and we definitely will be back ! We loved it!
  21. A

    Audrey

    Tampa

    1 review

    1.0

    1 review

    Dined on August 1, 2022

    overall1food4service1ambience2
    Unfortunately we had terrible service and it was really loud that we had to shout to each other. The food was decent though and the milkshake was delicious!
  22. TB

    TeresaB

    Exclusive

    1 review

    5.0

    1 review

    Dined on July 30, 2022

    overall5food5service5ambience5
    Great atmosphere and service! Especially loved the desserts!!
  23. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on July 30, 2022

    overall5food5service5ambience5
    This was our first time visiting the Sugar Factory. My family and I was pleased with the service we received. The food was delicious and the experience alone was well worth it. We will be going back.
  24. OT

    OpenTable Diner

    Tampa

    1 review

    2.0

    1 review

    Dined on July 30, 2022

    overall2food4service2ambience1
    It was my 40th birthday celebration and I made a reservation. When we arrived there was a lot of employees at the front counter but no one greeted us. Finally an employee asked to help us. I told her my name and that I had a reservation and the reservation time. She told me to give her a few minutes. 30 minutes later we were seated at a high traffic table. Prior to our arrival I had went to the Sugar Factory Tampa page accessible from the Seminole Hard Rock Hotel website ( since we were staying at the hotel) to see what goblets were offered. I saw “ Diamond Rose” inspired by Lisa Vanderpump and of course requested that goblet however our server said that he had never heard of it. So I asked him to tell me which one he liked. He said all of them and pointed to one. I ordered it. It was not good. The liquid become one big hard frozen ball with the candy frozen inside of it. I couldn’t even drink and the taste that I let sit and melt was gross. This place takes the L for sure!!
  25. TP

    TeddyP

    Tampa

    61 reviews

    5.0

    61 reviews

    Dined on July 30, 2022

    overall5food5service5ambience5
    Had friends visiting from out of town, they’ve never been here before. Everything was great! We realized this is the place to come for birthday parties! The staff was out singing at least 6 times while we were there
  26. OT

    OpenTable Diner

    Tampa

    1 review

    3.0

    1 review

    Dined on July 30, 2022

    overall3food4service3ambience4
    I love going to the Sugar Factory for the ambiance. It’s always a fun time, and the servers are always so energetic. The only thing that was “bad” was the wait time. I made a reservation at 9:15, but we didn’t get seated until around 10pm. It kind of defeated the purpose of the reservation. But other than that it was a great time.
  27. TA

    TAsho

    Seattle

    1 review

    1.0

    1 review

    Dined on July 29, 2022

    overall1food1service1ambience1
    We were excited to try this place and cross off our "ice cream for dinner" from our summer list. However, we stood at the hostess stand for 2 minutes with three employees right there before anyone even looked up and acknowledged us. Should have known from that how it would go. To keep this short, after ordering it took 45 minutes to get our food. Our waiter did not come to our table for a solid 30 minutes. Empty waters, etc. the milkshakes are huge and exciting with lots of adornments of candy and treats, however the actual milkshakes taste terrible. Not one person in our family of 5 enjoyed (and this includes children who rarely turn down a sweet). Food was incredibly expensive for small servings, yet the photos on the menu make it look like they will be large portions. Overall, super disappointed and never need to go back. Huge disappointment for what was supposed to be a fun special night.
  28. C

    Christopherd

    Orlando

    4 reviews

    2.0

    4 reviews

    Dined on July 29, 2022

    overall2food2service1ambience2
    Waitress very inattentive, extremely limited menu NO FONDUE which shows on their online menu...
  29. CE

    ChristineE

    Jacksonville

    1 review

    5.0

    1 review

    Dined on July 28, 2022

    overall5food5service5ambience5
    Server was great! Food and drinks were delicious
  30. S

    Sheth

    Tampa

    1 review

    1.0

    1 review

    Dined on July 27, 2022

    overall1food1service1ambience1
    Service was very poor. Food quality wasn’t great and food arrives very late.
  31. BR

    BellaR

    Tampa

    1 review

    5.0

    1 review

    Dined on July 27, 2022

    overall5food5service5ambience5
    Server was amazing. Was patient with us and had good attitude. Food and drinks were also amazing. And the energy in the place was fun. And just overall a fun night for me and my family.
  32. F

    Foodiesrq

    Tampa

    6 reviews

    vip
    1.0

    6 reviews

    Dined on July 25, 2022

    overall1food1service3ambience1
    Worst meal ever had. Disappointing because it was my daughters 13th birthday. Will never return.
  33. a

    ailina

    Miami

    1 review

    5.0

    1 review

    Dined on July 25, 2022

    overall5food5service5ambience5
    Me encanto el lugar . Una experiencia inolvidable
  34. TS

    TonyS

    Tampa

    1 review

    5.0

    1 review

    Dined on July 24, 2022

    overall5food5service5ambience5
    Our time spent at Sugar Factory was super. The staff were excellent.
  35. JR

    JulesR

    1 review

    5.0

    1 review

    Dined on July 23, 2022

    overall5food5service5ambience4
    Wonderful place. Had a great time. The drinks and desserts were amazing. Def worth the visit.
  36. OT

    OpenTable Diner

    Columbus

    8 reviews

    3.0

    8 reviews

    Dined on July 23, 2022

    overall3food3service2ambience3
    Little attention and long waits from our waitress. Food was just ok, not worth the high ticket. First time, gimmicks were cool, food just didn’t live up to expectations.
  37. KW

    KatieW

    New Orleans

    8 reviews

    vip
    5.0

    8 reviews

    Dined on July 23, 2022

    overall5food5service5ambience5
    Been there a few times and returned this time for dinner and dessert with my brother. Loved it!
  38. TD

    TheresaD

    1 review

    5.0

    1 review

    Dined on July 23, 2022

    overall5food5service1ambience5
    Great experience. Would have been perfect if our waiter was more on the ball!!
  39. S

    Siobhan

    Charleston

    2 reviews

    5.0

    2 reviews

    Dined on July 22, 2022

    overall5food5service5ambience5
    The burger sliders are sooooo good! My friend had the Buffalo chicken sandwich which was really good also. The desserts are hugeeee so one will definitely be enough for a family. Definitely worth our moneys worth. We also had an amazing server with such great service!
  40. MH

    MargaretH

    1 review

    4.0

    1 review

    Dined on July 21, 2022

    overall4food3service5ambience4
    Really loud and live loud music! Server was excellent! Sundae was big enough for 4 or more, felt wasteful-but was really good

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Tampa offers takeout which you can order by calling the restaurant at (813) 521-4262.

Sugar Factory - Tampa is rated 4.1 stars by 1487 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 64 times today
Google Map for Sugar Factory - Tampa

5223 Orient Rd, Tampa, FL 33610

Additional information

  • Neighborhood

    Tampa

  • Hours of operation

    Mon–Thu 11:00 am–1:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–1:00 am

  • Cuisines

    American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Non-Smoking, Takeout

  • Phone number

    (813) 521-4262

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Private Event Coordinator: (855) 914-2873

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