Sugar Factory - Tampa
Great place for birthday celebrations
I had my birthday party Saturday Jan.18th at the sugar factory and it was literally amazing. I had a party of 8 at 7:30 and didn’t sit down until a little bit before 10 because of the event they had there but it was worth the wait. They sat us down right before Pauly D was about to come and it was literally perfect. My waitress was Ashley she was super nice and quick on her feet. The hostess Alyssa and Kaylee were the best, they were so professional and super nice, even though it was a mad house there and people were fussing at them they still kept it cool and calm and classy. Thanks Kaylee for getting us the perfect table! Garret the assistant manager was so much fun and so nice. The overall experience was amazing, good thing my friends were patient because it was over a 2hr wait but hopefully sugar factory can figure something out about the wait especially when guest has reservations. They told us that each table had 90mins when that wasn’t happing and they need some type of system or flow to were that doesn’t happen again. It was very frustrating at first with the over 2hr wait but the outcome was so worth it, we didn’t even realize we waited in line that long. Thanks Sugar Factory for the Best Birthday EVER!
(I will be coming back February for my mom’s birthday so be prepared! My mom will not be waiting in over a 2hr line I know that for a fact!)
We were there on Jan 18th for a bachelorette party to see Pauly D and they told us there was an hour and a half time limit when there was only 15 min left. They should have disclosed this info when initially seating us or when I called prior to our reservation. We missed pauly d because of this and the bride was very disappointed. Very bad communication and customer service.
Cups were dirty as if they weren’t washed. The food was okay. Not a good place for a large group
Best Birthday...I really enjoyed myself and the service was great
Server was too busy to take care of our table, place is very small and crowded, not appropriate for kids also VERY VERY OVERPRICES ordered 1 milkshake, small order of 5 mini burgers waters 1 sandwich and 1 desert it was almost $200 not to mention that the server said unless you order a desert from the selection he pointed we cannot sing happy birthday to your daughter (not to mention that you have to walk in my case w kids all over the casino were people were drinking and smoking to get to the restauran) Very disappointed do not recommend it
Our server was busy with a large party and trying to separate checks, but the busser Katavia was INCREDIBLE in her interactions with customers and making sure everyone was happy! That is teamwork for real!
We enjoyed a nice burger together, then a huge milkshake along with a dessert drink! Everything is big so be prepared lol
Great ambiance and vibrant energy! I think the music should always be loud and keeping people engaged... you’re inside a casino so HAVE FUN and make the most of location and growing popularity.
Will come back and sit at bar.
We had a wonderful date at sugar factory it was perfect
We loved the Orlando Sugar Factory so we were excited to try this one. We had reservations for 11:45 and I informed them that we had 3 in our party instead of 4 and the hostess was fine with that. We were sat at 12:10 at a table outside of the restaurant itself, where about 3 other tables were lined up and felt alienated from actual experience and ambiance of Sugar Factory. The server was nice and due to the restaurant being new we are lenient on actual speed of service, etc. Halfway through my Eggs Benedict, I noticed a hair in the sauce so I let the server know. She didn’t offer new food or an apology, she just brought a bill where they took $7.00 off, which was half the price of my meal. An apology or act of concern would have been appreciated. My husband had steak and eggs and it was a small piece of steak and 2 eggs with half a piece of toast without butter, not worth $22. My daughter liked her meal and drink. We would not return to this Sugar Factory but would definitely go to the Orlando one again!
Megan our waitress was awesome she had a great attitude and excellent customer service skills.. our drinks were great and our food was good.
There was someone there that night whether it be the store owner that wasn't allowing the staff to do their jobs. It was like he was on the tail the whole time. It threw off the ambiance because my table was in the front seeing it all unfold. The drink tasted like plain juice for $36
Over all We had a great time. The food however was lackluster. We had chicken and waffles the chicken was not good at all It wasn't seasoned. It taste like it came in already breaded and they just fry it. My daughter got the shrimp pasta had to send that back not good. My granddaughters got the sliders they were really good. I got the sampler. Wings are average.
Great ambiance, ok service, terrible food, way over priced. The decor is fun and bright. The food however was awful. Not one person in our big group could even finish their meal, the food was so bad. And at around $50 per person for a burger and a drink, it’s definitely not worth it. Will never go back.
Everything was fantastic! Great service, delicious food...HUGE portions!!
so cute and fun !
Came for my birthday dinner with 13 other people and it was an energetic fun time. Definitely come for the dessert and drinks— food was good but not their specialty. Come prepared for big groups to only have 4 different payment transactions. Other than that— they are fairly new, still getting their footing.
It was our anniversary. Hadn’t been out in forever without the kids. We had a great time. The music, the food, the drinks were amazing. We had a great time and left full and satisfied.
You’re paying the premium on food for the fun atmosphere. I would come here for dessert, rather than dinner. The food is ok, fries came out soggy. Service was average at best.
Everything was very good...just wish we would have known that it wasn’t a full scale sugar factory with the candy shop.
Took forever to get food. The food was cold. Never received the hot chick ate or the extras we asked for like sauce etc... staff complaining they are understaffed due to call outs and management. Very disappointing.
The host staff seemed really confused and not pleasant at all.
Food was good and so were the desserts. Fun atmosphere.
. Service was great . I would recommend reserve before you arrive . Had fun lots of fun .
Went for bunch at 10:30 am. The waffle burger was pretty good but not worth the price. Service was ok, took a little long to get food when it was not even busy. Heard another customer complaining about her sevice and not getting salt and pepper with her food. This place was nice, but would only come back for special occasions.
Great place to celebrate! Food is outstanding, service is attentive and the atmosphere is amazing!
My daughter had a wonderful birthday dinner! The service was phenomenal! Our server was very friendly and outgoing and everyone around dancing around was a blast!! The food was just ok. For the amount of money you spend I would expect the food to be better. The drinks were great and my daughter loved her cookie sunday.
Drinks and desserts were great. The food was ok. Place is definitely more for their drinks and milkshakes. What was cute was the birthday dancing.
Had a great time. Great place to celebrate any occasion...
Food was not worth the price, they didn’t acknowledge birthday even though I mentioned it in my reservation, did not sing and dance they way other locations do, was rushed by the server, only good thing was the drinks.
Waited more than 20 minutes for someone to come to our table. Manager was are and offer discount and etc but still had an attitude when we decided to take discount and not the dessert or song he also offer. It was my daughter bday and they didn’t want to sign happy Birthday to her they wanted us to pay for it. Hilarious! We walked out and will not return. Friend has reservations for a party in 2 weeks and we will not attend and waste our money with them. We will go to a high end restaurant.
It's awesome if you keep in mind that it's highly themed and all about big sweet drinks/desserts, not culinary excellence. More about having sweet fun.
Got two of the milkshakes for my kids and they loved them! Also got the spinach artichoke dip and that was very good also. The service was a bit slow and the items were overpriced but everything tasted good. Would return for a special occasion but this resteraunt is not the type of place you go to often because it's very expensive.
Yes I would tell all my friends to go here n drink and exactly the Mac and cheese balls
The only thing that sucks is they only accept 4 payments so if you come with a big party it is difficult to add and separate bills yourself.
This location was boring and low key everything opposite of what I expiranced in Orlando.
New place just recently opened and it showed with the delay in seating, service and food. If you can be patient with their growing pains not a bad place for food and drinks.
Super fun for a birthday but still need to work out some kinks
customer service was amazing. manager (garrett, i believe) and server (megan) went out of their way to make sure that we had an amazing time, including dancing and comping an amazing dessert sundae. very accommodating. beautiful restaurant. highly recommend. will be back soon!