Sugar Factory - Tampa

4.3
564 Reviews
$31 to $50
American
The Sugar Factory brand is an ever-expanding sweet spot, with multiple stores and restaurants around the country

Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers and shakes, all available throughout the day.

An expanded dessert menu, including custom ice cream cones, is available at the new location. From red velvet to Oreo flavored cones, Sugar Factory American Brasserie provides an unforgettable experience for those with a sweet tooth that needs to be satisfied
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 564 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.2
food
4.4
service
4.4
ambience
3.8
value
Noise · Moderate
85% of people would recommend it to a friend
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JS
JaimeS
1 review
Dined 2 days ago
Overall3food3service1ambience4

We had reservations for 830pm and were sat right away by a very friendly hostess, However it took our waitress Ashlee 10 mins to come greet us, and then another 10 mins to get water that we asked for while looking over the menu. We asked what she recommended for drinks and everything she recommended the bar was out of. When we asked about food, she recommended desserts only. Food was out quickly and was good, but not great. Atmosphere was great. Don't know that our party would return there, maybe just for dessert to go.

OT
OpenTable Diner
Tampa
1 review
Dined 7 days ago
Overall5food5service5ambience5

Awesome food and experience

OT
vipOpenTable Diner
Tampa
20 reviews
Dined on February 19, 2021
Overall5food5service5ambience5

Have been to Sugar factory before but it remains a unique experience. Highly worthwhile.

OT
OpenTable Diner
1 review
Dined on February 17, 2021
Overall4food5service5ambience5

Took my son there for his 18th birthday and he loved it.

BB
BelovedB
1 review
Dined on February 16, 2021
Overall5food5service5ambience5

I went here for my birthday and I have to say that this staff is the most respectful, professional, pleasing group of people I’ve ever had serve my friends and I. I definitely recommend 10/10.

MW
MalakiaW
1 review
Dined on February 15, 2021
Overall5food5service5ambience5

My Family And I Really Enjoyed Our Time There We Also Was Very Pleased With Our Server Tony He Was The Bomb

OT
OpenTable Diner
Tampa
1 review
Dined on February 15, 2021
Overall5food4service5ambience3

Perfect place to hang out with your friends

S
Spike
1 review
Dined on February 15, 2021
Overall2food2service2ambience3

We made a reservation online for 11a, and got there about 10 mins prior and was not seated until 1120a and had 4 people ahead of us w/no reservation. Noone ever came out to say they were having some issues before opening. Tried to flag a bartender who looked at us and turned away. That is poor service. No apology for the wait until I asked what the prob was and the person did give us some candy at the end of the checkout for the wait which made my granddaughters happy. All they had to do was send someone to the front to say it would be 15 mins or so. We were surprised after visiting the one in Orlando how tiny this one was in Tampa and how small the candy section was and they didn't have the sparkle lollipops my grands wanted. Food is over priced and the 25.00 drink with no alcohol is overpriced, if no alcohol it shld be cheaper.

OT
OpenTable Diner
Tampa
1 review
Dined on February 14, 2021
Overall4food4service5ambience4

It was great !

N
Nita
Tampa
2 reviews
Dined on February 13, 2021
Overall5food5service5ambience5

My two granddaughters made honor roll in school

OT
OpenTable Diner
Denver
2 reviews
Dined on February 13, 2021
Overall5food4service5ambience5

Fun day out with the family

E
Ellie
Chicago
1 review
Dined on February 13, 2021
Overall3food3service1ambience5

Poor customer service. Food was ok, ice cream/shakes great.

AH
vipAnalieH
Tampa
5 reviews
Dined on February 11, 2021
Overall5food4service5ambience5

This was definitely a treat!!

JC
JohnC
Cincinnati
4 reviews
Dined on February 10, 2021
Overall5food5service5ambience5

The staff is so great and the experience is fun for all ages

OT
OpenTable Diner
Tampa
12 reviews
Dined on February 10, 2021
Overall5food5service5ambience5

Birthday celebration times two! This place knows how to celebrate. An experience everyone must try. Small seating area but socially distanced tables on a Wednesday night. Love to see it. Love how you select a song with a dessert and the staff helps celebrate the bday. The drinks are amazing. If over 21 I suggest the hipnotiq Long Island ice tea. Big cheese burger was just YUM!

OT
OpenTable Diner
Tampa
1 review
Dined on February 6, 2021
Overall5food5service5ambience5

Bachelorette party, very accommodating! Quick friendly service! The drinks are amazing and HuGE portions of everything. Definitely an experience restaurant!

OT
OpenTable Diner
1 review
Dined on February 6, 2021
Overall2food2service3ambience3

Food wasn’t as good as expected for the price.

OT
OpenTable Diner
Las Vegas
4 reviews
Dined on February 5, 2021
Overall5food5service5ambience5

Great service, lunch and drinks were GREAT!

OT
OpenTable Diner
Tampa
1 review
Dined on February 4, 2021
Overall5food5service5ambience5

Staff was amazing and very accommodating

A
Angela
1 review
Dined on February 2, 2021
Overall5food4service5ambience5

The burger was really tasty, the goblet cocktails were delicious and exciting.

OT
OpenTable Diner
Tampa
1 review
Dined on February 1, 2021
Overall3food2service5ambience3

Smaller version of the restaurant in the casino. I personally liked the rainbow sliders. Kids said the overpriced chicken fingers were nothing special. The drinks were pretty but weak- I was afraid to get such a large drink as I drink hard liquor rarely but it may as well have been smoking juice. Dessert was a large ice cream sundae reminiscent of the days of Farrell ice cream parlor. Service was great but it’s a one time experience nit a go to eatery.

OT
OpenTable Diner
Tampa
2 reviews
Dined on January 31, 2021
Overall2food1service5ambience5

Burger was burnt tasting wouldn’t eat there again drink was good

TC
TeiaC
1 review
Dined on January 31, 2021
Overall5food4service5ambience5

We had a blast 💥 we loved everything about it ! My daughter enjoyed her 10th birthday here it was excellent in every way possible! The ice cream is so good I love the song that played for her our waitress was on top of things it was amazing.

OT
OpenTable Diner
Tampa
1 review
Dined on January 30, 2021
Overall2food2service3ambience2

This Sugar Factory was Boring. Not as fun as the one in Orlando. The prices at this location are even higher than Orlando. Manager was nice but that’s about it

OT
OpenTable Diner
Tampa
2 reviews
Dined on January 29, 2021
Overall4food4service3ambience5

The ambiance of the restaurant is really nice... fun and kid friendly. I do wish that our server wasn’t also the bartender. Made service a lot slower. Also, during the day time the music should more upbeat to go long with the theme of the place... the music was low tone and calm. I was looking for more upbeat and fun. All in all I would go back. The cocktails we’re wonderful as well as the desserts.

E
Edwardj
1 review
Dined on January 25, 2021
Overall1food3service1ambience1

Service was very rude the manager/hostess acting like she was better than everybody else the server acted as F he had more important things to do then take our order like he Was getting put out in the place wasn’t that busy

OT
OpenTable Diner
Tampa
1 review
Dined on January 23, 2021
Overall5food5service3ambience5

21st birthday

C
Carolina
Tampa
1 review
Dined on January 23, 2021
Overall5food5service5ambience5

I love it there!! The vibez is amazing and it was perfect for my kid’s 14th birthday

OT
OpenTable Diner
1 review
Dined on January 22, 2021
Overall3food4service2ambience4

Very disappointed with the service, but food was good, dessert was better.

GC
GinaC
Savannah
1 review
Dined on January 21, 2021
Overall1food1service4ambience1

Not at all like the Orlando one. Candy section closed but tiny if it was open anyways. No loud songs or sparklers. Very disappointed. I hyped up my daughters bday trip here. Without the value Orlando one brings, it’s not worth the way overpriced food.

IB
IdaB
Tampa
1 review
Dined on January 19, 2021
Overall5food5service5ambience5

Music too loud but everything else was great at Sugar Factory!

P
Pramit
1 review
Dined on January 18, 2021
Overall2food1service3ambience5

Fries were not well done, upon ordering Cocktails it was lacking nitrogen. Not happy overall.

JS
JoannaS
1 review
Dined on January 17, 2021
Overall1food1service1ambience1

I will never revisit this place everything was bad!

OT
OpenTable Diner
Orlando
1 review
Dined on January 17, 2021
Overall2food2service1ambience1

Poor service, cold food that took over an hour to come out. The tables were dirty and sticky. Overall not impressed with this location.

OT
OpenTable Diner
Tampa
1 review
Dined on January 15, 2021
Overall2food5service1ambience2

Our wait staff seemed disconnected and inexperienced. The restaurant was steady but did not seem overwhelmed. The bar was very slow and our very expensive, large drinks came out only moments before our food. The food, drinks, and shakes were all AMAZING! This place has yet to perfect the balance of quality and service. Probably won't be back, there are a lot of other places to go get a great burger and shake without strolling through the cigarette saturated casino for mediocre service and premium priced food.

A
Ambarltz
Tampa
1 review
Dined on January 10, 2021
Overall1food1service2ambience2

It is just a name, the food is flavorless, too expensive, service with waiter was great but the restaurant is very slow. They ask you to make reservations and still have to wait over 20 minutes for a table. Spent a lot of money in quality less junk food. Honestly not worth it.

OT
OpenTable Diner
1 review
Dined on January 9, 2021
Overall5food5service5ambience5

it was very cute for me and my momma’s date night. we adored it.

OT
OpenTable Diner
Tampa
2 reviews
Dined on January 9, 2021
Overall5food5service5ambience5

Great fun little place to celebrate my birthday. Food was good

C
vipCollins2016
Tampa
1 review
Dined on January 8, 2021
Overall5food5service5ambience5

Service was amazing. The team goes out of their way to make it a special experience

OT
OpenTable Diner
Tampa
1 review
Dined on January 2, 2021
Overall4food3service5ambience4

Having a reservation and waiting an extra 30 minutes because people didn’t want to get up and leave.

FAQs

Sugar Factory - Tampa offers takeout which you can order by calling the restaurant at (813) 521-4262.

Sugar Factory - Tampa is rated 4.3 stars by 564 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.