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Sugar Factory - Queens, Jamiaca, NY

Sugar Factory - Queens

4.1
4.1
933 Reviews
$31 to $50
American
Coming Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands with its newest location in the notable Resorts World New York in Queens, opening to the public August 2021. The 12,000-square-foot location is the 22nd location for the world-famous brand celebrating 10+ years serving the most decadent sweets and treats around the world.

Sugar Factory at Resorts World New York will be located at the porte cochère entrance to the resort. The 218-seat restaurant dining room is a contemporary rendition of an old Paris brasserie bar featuring hot air balloon banquets, café seating, floral lined walls, two large white illuminated canopy trees, and an impressive DJ booth. A private dining area with a stand alone cocktail bar will complete the room, with an additional 14 bar seats for guests to enjoy. Upon entrance, diners will be greeted by a life-size, instagrammable flower wall with neon wall art.

Make a reservation

2 people

7:30 PM


Booked 29 times today

Order delivery or takeout

Private dining

Private dining

Book your next event with us

View details

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Hours of operation
    Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am
  • Phone number
    (332) 239-5498
  • Dress code
    Casual Dress
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
  • Neighborhood
    South Ozone Park
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine

What 933 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 3.9Food
  • 4Service
  • 4.4Ambience
  • 3.7Value

NoiseModerate

Loved For

  • Queens

    Great for brunch

  • Queens

    Kid-friendly

  • Queens

    Most Booked

933 Reviews
  1. OpenTable Diner

    New York City

    1 review

    3.0

    1 review

    Dined 3 days ago

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 2
    My experience was ok, my waiter Johnathan was very nice ,the food was ok,(I Hop does a better breakfast.)We did chicken and waffles an omelette with a Pepsi and one of their signature drinks and a added 20% mandatory service charge. Would I go back- no, I’ve been to nicer places (the decorum needs a face lift) paid a reasonable amount for breakfast/brunch and I was satisfied. The hype is gone that the sugar factory once had.

    Is this helpful?

  2. CharN

    New York City

    7 reviews

    5.0

    7 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Beautiful restaurant with great energy. A lot of birthday celebrations. A little on the pricey side but the food and drinks were good. The music was a bit loud.
    Sugar Factory - QueensResponded 3 days ago
    Hi CharN, We're delighted to hear that you enjoyed your birthday celebration at Sugar Factory - Queens! We always aim to create a memorable experience for our guests, so we're thrilled to hear that you appreciated our food and drinks. We appreciate your feedback and will certainly take it into consideration. We look forward to welcoming you back for more celebrations! Best wishes, The Management Team

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  3. SadiyahM

    New York City

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was our first family visit to this location and it was a really great experience. Will definitely come back
    Sugar Factory - QueensResponded 3 days ago
    Hey SadiyahM, Thank you so much for your wonderful review! We're thrilled to hear that you had a great first family visit to Sugar Factory - Queens. It's fantastic to know that you enjoyed your time with us and found our food and service to be top-notch. We're looking forward to welcoming you back for another memorable experience soon! Best wishes, The Management Team

    Is this helpful?

  4. BillP

    New York City

    3 reviews

    5.0

    3 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent food and service! A fun place for kids birthday parties too

    Is this helpful?

  5. ShameekaJ

    New York City

    1 review

    1.0

    1 review

    Dined 5 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2
    Server was horrible didn’t show good customer service
    Sugar Factory - QueensResponded 3 days ago
    Thanks for visiting us, ShameekaJ. We're truly sorry to hear that you didn't have the best experience during your visit to Sugar Factory - Queens. It's disappointing to know that our service did not meet your expectations, as we always aim to provide excellent service to all our guests. We appreciate your feedback and will use it to make necessary improvements. We hope you'll give us another chance to show you the service we're known for.

    Is this helpful?

  6. Yolanda

    New York City

    4 reviews

    1.0

    4 reviews

    Dined on February 19, 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3
    I drove from Brooklyn to treat my daughter's friend for her 12th birthday. The Sugar Factory was understaffed. So, the experience was not good. It took almost 15/20 minutes before someone took our order. They were out of so many things on the menu. This was a holiday, so I don't understand why they didn't prepare for it. The food took another 20 minutes to come to the table. Nothing looked good or tasted good. The only thing they had right was the dessert. When the bill came, it already had gratuity on it and the service was not good. The bill was around $90 dollars and we did not have a good experience. This is not my first bad experience from the Sugar Factory brand in New York. I will no longer try with them anymore!

    Is this helpful?

  7. Tinktinkkkaaa

    Las Vegas

    1 review

    2.0

    1 review

    Dined on February 19, 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2
    They ran out of burger buns and the waiter clearly said they wasn’t busy. Had some black objects floating in the water and They served me and my family raw food. Wouldn’t recommend !!

    Is this helpful?

  8. AltheaC

    New York City

    1 review

    5.0

    1 review

    Dined on February 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food and customer service was great!! Definitely gonna visit again!!

    Is this helpful?

  9. SamanthaS

    New York City

    1 review

    2.0

    1 review

    Dined on February 18, 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 1
    Food was undercooked (raw). Food was forgotten and never received. Several unavailable drink items.

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  10. HelenO

    New York City

    1 review

    5.0

    1 review

    Dined on February 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a great time. The food was delicious and portions were on point.

    Is this helpful?

  11. Agoddess

    New York City

    3 reviews

    4.0

    3 reviews

    Dined on February 17, 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5
    Overall the experience was positive. However, the chicken parmigiana was dry, lacked enough sauce and cheese. I expected better for what I was charged. I may dine again, but I will not purchase that food item again.

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  12. Debb2018

    New York City

    7 reviews

    3.0

    7 reviews

    Dined on February 17, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4
    The location at Queens was ok. I love the fact that they had parking. The restaurant was beautiful and the host was accommodating. I did not like that oir waitress did seem too attentive to our table or our needs. She never came over to check on us. The food was a bit pricey and they have a mandatory tip system and a suggested tip scale. We love the candy shop and drinks! I will return, but not for a meal. Maybe for appetizers and drink.

    Is this helpful?

  13. OpenTable Diner

    Las Vegas

    1 review

    4.0

    1 review

    Dined on February 17, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5
    Went at opening. Did not seem prepared for customers. Food tasted good but was a bit different them menu descriptions. Hours of operation were limited for brunch on weekend not opening until 11am

    Is this helpful?

  14. OpenTable Diner

    New York City

    1 review

    3.0

    1 review

    Dined on February 15, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5
    Wish the food tasted better. The service was good but had to wait 20 minutes after checking in reservations

    Is this helpful?

  15. OpenTable Diner

    New York City

    1 review

    4.0

    1 review

    Dined on February 15, 2024

    1. Overall 4
    2. Food 2
    3. Service 2
    4. Ambience 4
    It was nice. Food was okay. A little overrated tbh

    Is this helpful?

  16. Nicki

    New York City

    5 reviews

    3.0

    5 reviews

    Dined on February 14, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    Not like the Times square location. No excitement to it

    Is this helpful?

  17. DollieF

    New York City

    1 review

    5.0

    1 review

    Dined on February 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Had such an amazing time and the service was great !

    Is this helpful?

  18. OpenTable Diner

    New York City

    2 reviews

    2.0

    2 reviews

    Dined on February 10, 2024

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 3
    Service was great. Food below average and overpriced. Drinks are overpriced. Overall experience is a 2 for me.

    Is this helpful?

  19. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on February 10, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Very pricey, but other than that, it was FABULOUS! Food was delish and ambiance and service was excellent❤️🩷🤩 Great for special occasions!

    Is this helpful?

  20. TanyaV

    New York City

    1 review

    3.0

    1 review

    Dined on February 4, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4
    It's a nice place but the food is just basic and the menu is pricey.

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  21. MarieR

    New York City

    1 review

    3.0

    1 review

    Dined on February 4, 2024

    1. Overall 3
    2. Food 1
    3. Service 2
    4. Ambience 5
    The food wasn’t as good as I expected. The drinks prices are too high

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  22. LourdesG

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on January 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent service. Our waiter was wonderful and attentive. Everyone that worked there were very nice.

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  23. Dee5060

    New York City

    14 reviews

    vip
    5.0

    14 reviews

    Dined on January 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    When you go ask for Robert. He was our server. What an awesome time. He made us feel so welcome. Answered any and all questions my grands had regarding the food choices they were making. Just a wonderful time

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  24. OpenTable Diner

    Phoenix

    4 reviews

    1.0

    4 reviews

    Dined on January 4, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    The restaurant was almost empty and they wouldn’t seat 5 of us because we were missing the other 3. The waitress didn’t seem to care that we were there and looked like she hated her job. Service was slow. 1/2 of the items on the menu were unavailable because they were about to close for a few weeks. It was expensive and we were forced into a 20% tip which the restaurant only gives a portion to the staff. I’ll never be back.

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  25. RIKUEIH

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on January 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    People are so good, so we had a special time. Thank you!

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  26. OpenTable Diner

    New York City

    1 review

    1.0

    1 review

    Dined on January 2, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4
    I'm handicapped they wouldn't seat me because my party was parking a car we all had to be there. 30 minutes to receive a drink all the food came out at once so we couldn't enjoy the appetizer we sent one of the items back because it was cold and when we hadn't finished our appetizer and argument and fight broke out we were pretty much just ignored this was a vacation I was on and was told to go here never again!

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  27. MercyV

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on January 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We celebrated my mother’s birthday here on New Year’s and had a great time. Good and service were fabulous!

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  28. OpenTable Diner

    New York City

    3 reviews

    5.0

    3 reviews

    Dined on January 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We came for my sons birthday on new years and he had an amazing time and he felt special and I loved the twist of the bday song the sang…really made my little one’s day

    1 person found this helpful

  29. anthonyg

    New York City

    1 review

    1.0

    1 review

    Dined on January 1, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    went there with my girlfriend to enjoy aome food and a night out with my girlfriend just to be disappointed . the 1 page menue had shrimp and stuff we do not eat so had to leave . they didnt have the goblet drinks either so i would never come back here again. been to the manhattan location plenty of times and never had this happen

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  30. LucyT

    New York City

    1 review

    5.0

    1 review

    Dined on January 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food excellent however, the New Year menu was limited

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  31. OpenTable Diner

    San Francisco

    5 reviews

    vip
    5.0

    5 reviews

    Dined on December 30, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a nice evening out , drinks and dessert amazing , our server Robert made the evening

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  32. OpenTable Diner

    New York City

    2 reviews

    vip
    3.0

    2 reviews

    Dined on December 29, 2023

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3
    they did not have most items of food available. my meal came out after the first three at our table were more than halfway done with their meals. had to ask for water 5 times. the gratuity is automatically added and the waiter yelled at my friend from across the dinning room that he’s the only working and deserves the tip despite all the problems we encountered and she was having a private conversation not to him but to another diner next to her.

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  33. ElaineD

    New York City

    1 review

    1.0

    1 review

    Dined on December 27, 2023

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3
    Horrible experience. Took my daughter to celebrate her birthday. It started out good. But as the evening went on it went downhill. It took over an hour for our food to come out. I kept asking about even requesting a manager at one point. By the time my food came out I just asked for a to go box. I let my daughter eat her food but they could tell by my facial expressions I wasn’t happy with the service. They gave her a free slice of cake and took 10% off the bill. I just felt like the birthday experience was ruined

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  34. arnolda

    New York City

    1 review

    5.0

    1 review

    Dined on December 25, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Manager and our table host went above and beyond to make our Christmas dinner feel special with outstanding customer service!

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  35. Milz

    Wilmington

    3 reviews

    5.0

    3 reviews

    Dined on December 25, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We did not have to wait long to be seated for our Christmas reservation. Despite being seemingly short-staffed, nothing took too long and everyone was pleasant. The restaurant was beautiful and the musical selection was good. The food portions were big, tasty and well presented. Absolutely get dessert....

    Is this helpful?

  36. OpenTable Diner

    New York City

    1 review

    1.0

    1 review

    Dined on December 24, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Over priced! Food wasn’t even worth it-my guess is there people go there for the drinks-their drink menu has more option then their food menu. They automatically add a 20% gratuity to the bill and the waitress we had kept going MIA. Will not be returning.

    Is this helpful?

  37. RashemaR

    San Francisco

    1 review

    3.0

    1 review

    Dined on December 23, 2023

    1. Overall 3
    2. Food 2
    3. Service 1
    4. Ambience 5
    It was my daughter's 12th birthday, which I reserved for my family of 4. I was expecting a unique experience. Unfortunately it wasn't. Although the restaurant was not crowded our food took too long and our wait staff was hardly present. No song for my daughter. Underwhelming experience. The decor was beautiful. My family enjoyed our time together.

    Is this helpful?

  38. OpenTable Diner

    New York City

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 18, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This is my first time at this location. Very polite and accommodating. I had a work call to take and they went above and beyond without interrupting other guests to let me have a quiet section to make a call. Great food and drinks will definitely be back. Thank you to the lovely ladies who greeted and seated me, Mactor and Manager Mark for everything!

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  39. KristenS

    New York City

    1 review

    1.0

    1 review

    Dined on December 18, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5
    We celebrated my son’s sixth birthday, and the service was terrible.

    Is this helpful?

  40. shaniqual

    New York City

    1 review

    4.0

    1 review

    Dined on December 17, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    My daughter n her friends had a good time celebrating her day.

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Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Queens offers takeout which you can order by calling the restaurant at (332) 239-5498.

Sugar Factory - Queens is rated 4.1 stars by 933 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:30 PM


Booked 29 times today

Order delivery or takeout

Google Map for Sugar Factory - Queens

110-00 Rockaway Blvd, Jamiaca, NY 11420

Additional information

  • Neighborhood
    South Ozone Park
  • Hours of operation
    Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Phone number
    (332) 239-5498
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
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