Sugar Factory - Queens

3.9
222 Reviews
$31 to $50
American
Coming Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands with its newest location in the notable Resorts World New York in Queens, opening to the public August 2021. The 12,000-square-foot location is the 22nd location for the world-famous brand celebrating 10+ years serving the most decadent sweets and treats around the world.

Sugar Factory at Resorts World New York will be located at the porte cochère entrance to the resort. The 218-seat restaurant dining room is a contemporary rendition of an old Paris brasserie bar featuring hot air balloon banquets, café seating, floral lined walls, two large white illuminated canopy trees, and an impressive DJ booth. A private dining area with a stand alone cocktail bar will complete the room, with an additional 14 bar seats for guests to enjoy. Upon entrance, diners will be greeted by a life-size, instagrammable flower wall with neon wall art.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Proof of vaccination required to dine indoors
  • Proof of vaccination required to dine outdoors
What 222 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.8
food
3.7
service
4.4
ambience
3.6
value
Noise · Moderate
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EA
ElizabethA
1 review
Dined 2 days ago
Overall5food5service5ambience5

My family enjoyed themselves and really love the food. My children liked their shakes and food. We are definitely planning to go back soon!

JG
JennyG
1 review
Dined 2 days ago
Overall5food5service5ambience5

Absolutely recommend. This place is so cute for special occasions. A little pricey, but worth it. I had a great time.

OT
OpenTable Diner
Caribbean
1 review
Dined 2 days ago
Overall5food5service5ambience5

Everything was amazing. The hostess was very nice, as well as our server. I wish I got dessert but I got full of the appetizers and took my dinner home. But the food was very tasteful. The atmosphere was beautiful. Great for a date night or a family outing

l
latrinam
1 review
Dined 3 days ago
Overall5food5service5ambience5

I love the this location soooo much! Everything is always on point from the food to the hospitality.

OT
OpenTable Diner
Caribbean
1 review
Dined 3 days ago
Overall5food4service4ambience4

Great vibes

OT
OpenTable Diner
1 review
Dined 3 days ago
Overall5food5service5ambience5

It was our son’s fifth birthday. We had a great waiter and the staff was nice. Although my name was incorrect on the reservation the staff corrected the issue. It wasn’t busy in the restaurant but the staff was still attentive to our needs. My son was excited and surprised with the birthday singing and he really had a great experience. He loved the Cookie Monster Milkshake and my guest also enjoyed her drink! My drink was great the cotton candy drink was spectacular!! Awesome ambience and great staff!! Food was great! Loved it!

OT
OpenTable Diner
New York Area
1 review
Dined 5 days ago
Overall5food5service5ambience5

This was my first time at this Sugar Factory in Queens. I’m so glad my boyfriend and I went here. I truly had an amazing experience considering it was my 21st birthday. Our waitress was so kind to us, and the food and service was great! Plus the Strawberry Hustle alcoholic drink was amazing! :)

OT
OpenTable Diner
New York Area
1 review
Dined on January 9, 2022
Overall5food3service5ambience5

Birthday! Dinner for my daughter our waiter was great. Place was clean.

s
stevens
New York Area
2 reviews
Dined on January 8, 2022
Overall2food2service1ambience3

food was not as good as the sugar factory in foxwoods. though it was quite empty we had to wait a very long time for a waitress to come over and for the drinks and food to come out and another 45 minutes for the desert. The orders were wrong. We requested no ice in the drinks. Came with full ice. I am allergic to onions so i requested no onions on my sliders. Guess what. It came with onions. I gave it to someone else in my party because i didn't want to wait another 45 minutes for another set of sliders.

DH
DevikaH
Atlantic City
1 review
Dined on January 5, 2022
Overall5food5service5ambience5

Great place to celebrate a birthday, date night or anniversary. Even a great place to come when you don’t feel like cooking or a meet and greet with drinks. The food service was prompt and the staff were very friendly. Highly recommend and would definitely come back again!

GP
GabbyP
1 review
Dined on January 4, 2022
Overall2food5service2ambience3

I specifically requested when i made the reservation for happy birthday to be sung for my daughter being that it was her birthday dinner, and that didn't happen. Very disappointed.

OT
OpenTable Diner
1 review
Dined on January 3, 2022
Overall5food4service5ambience5

It was good!!

OT
OpenTable Diner
1 review
Dined on January 1, 2022
Overall3food3service2ambience5

Wait for too long for services, food was ok!

RA
RiaA
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

Service was great, food was amazing. Had the salmon salad and it was delicious. It was my sons 6th bday and they went all out for him singing happy birthday. It was my first time and not my last. I recommend them 100%. The wait was a tad bit long to get our food.

SH
SimoneH
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

This was a great experience. My family and I were in awe of the ambiance and drinks. We enjoyed taking pictures against all the beautiful backdrops. It gave us a beautiful memory for our family trip. We will return to NY again and visit another Sugar Factory.

OT
OpenTable Diner
New York Area
1 review
Dined on December 31, 2021
Overall5food5service5ambience5

We had 1pm reservations on New Years Eve. Was not crowded. We were two tables away from other patrons. Got our food and drinks in a timely manner. Both food and drinks were good. Overall, we had a good experience.

KC
KimboC
1 review
Dined on December 27, 2021
Overall1food3service2ambience5

The server himself was great but the wait time was ridiculous. I was there for and hour and a half just for a milkshake.

OT
vipOpenTable Diner
Washington DC
3 reviews
Dined on December 26, 2021
Overall4food5service3ambience5

It was a great experience however I was surprise to see a $5 sparkler fee. It would have been nice to let me know before.

The drinks were great!

L
Lunchdate
1 review
Dined on December 26, 2021
Overall5food4service5ambience5

I really enjoy sugar factory. This one in queens is nice not so full. Food is pretty good and drinks are great. I really liked coming to this location

OT
OpenTable Diner
1 review
Dined on December 24, 2021
Overall5food3service4ambience5

Nice place vibes were great !!! Service was also well… food was ok …. Just ok … drinks were good …I would go again …

AF
AndreanneF
New York Area
1 review
Dined on December 24, 2021
Overall2food1service4ambience3

The ambience was beautiful but the music was way to loud!

OT
vipOpenTable Diner
New York Area
2 reviews
Dined on December 23, 2021
Overall3food3service2ambience2

Beautiful restaurant with a very extensive menu. The staff was not attentive, the birthday singing from the staff seemed forced and just terrible. The food wasn’t impressive - the rainbow slides were overcooked and the bread really hard. I will most likely no return.

MT
MoniqueT
New York Area
1 review
Dined on December 23, 2021
Overall5food5service5ambience5

Food and service was amazing! Definitely will go back

OT
OpenTable Diner
Miami
1 review
Dined on December 19, 2021
Overall5food5service5ambience5

Amazing!!! The people and food were outstanding!!! Definitely hoing back!!!

OT
OpenTable Diner
1 review
Dined on December 19, 2021
Overall3food4service2ambience3

Food and drinks were great. Service was fair. It was a very busy evening and lacked appropriate staffing. however staff were energetic and friendly. Would dine again.

TB
TerrinB
1 review
Dined on December 18, 2021
Overall5food5service3ambience5

Anmazing. Great ambiance!! Great music!!! Food was amazing!!!

M
Mgsdavis
1 review
Dined on December 18, 2021
Overall5food4service5ambience5

My daughter and her friends had a blast!!! The staff were 👏 amazing!

NJ
NicholasJ
1 review
Dined on December 18, 2021
Overall3food4service1ambience5

Had a 5pm reservation got seated and no one came to us for at least 30mins. I would have expected to at least have my drink orders taken immediately. After ordering the drinks it took 20 mins to come to us. So we sat there for almost an hour before getting drinks. We ordered our meals when we ordered the drinks and food followed 15 mins after the drinks. Staff was attentive during the meal. Overall experience was fair, service was poor because of waiting tike and food and drinks was great.

OT
OpenTable Diner
1 review
Dined on December 18, 2021
Overall2food1service1ambience3

waited 30 min at table until waiter came to ask
for drinks

OT
OpenTable Diner
New York Area
4 reviews
Dined on December 18, 2021
Overall5food5service5ambience5

Hadler was so nice ! It was a pleasure to be taken cared of by him.

MM
MoniqueM
1 review
Dined on December 17, 2021
Overall5food5service5ambience5

I’m vegan and was very happy to get the veggie burger and customize it to my dietary needs. The waiter we had was so much fun and energetic it made the birthday celebration so enjoyable

OT
OpenTable Diner
Atlantic City
2 reviews
Dined on December 16, 2021
Overall5food5service5ambience5

I had a good time, the food was delicious. Will definitely be visiting again

OT
OpenTable Diner
New York Area
1 review
Dined on December 16, 2021
Overall5food5service5ambience5

Amazing I loved it

RI
RohanieI
Las Vegas
2 reviews
Dined on December 12, 2021
Overall5food5service5ambience5

Have nothing but good to say about this place. The service was outstanding and our waiter was the best, very sweet and helpful.

J
Jenn
New York Area
2 reviews
Dined on December 11, 2021
Overall4food3service4ambience5

The ambiance here is amazing, but when they sing happy birthday it can get really loud. The food is ok, but not worth the price (overpriced). Drinks are also good, but don't include much alcohol.

BM
BethM
1 review
Dined on December 11, 2021
Overall5food5service4ambience5

Overall the service was good,food good as well,although at first with our food we got someone else's order too. Our seats at the bar were cool and comfy and our bartender/waiter was great..that 20% though. Resort World should be ashamed of themselves

OT
OpenTable Diner
1 review
Dined on December 11, 2021
Overall3food3service4ambience4

The wait staff was excellent, very attentive food came out in a timely manner. Food was ok nothing special. The kids enjoyed their drinks/ milkshakes.

OT
OpenTable Diner
New York Area
1 review
Dined on December 9, 2021
Overall5food5service5ambience5

It was my birthday today and the experience was amazing!
This is definitely the best Sugar Factory location I have personally been to. Can’t wait to visit again. Truly made my day special!

J
Joey
1 review
Dined on December 5, 2021
Overall5food5service5ambience5

We were a 1/2 hour late but sat right away. Hostess Waiter & Manager all did a great job. The burgers were great. The beer cold & my milkshake was delicious. I’ll def be back.

SB
ShuvraB
1 review
Dined on December 5, 2021
Overall2food2service1ambience2

waiter was horrible. kept making us wait for things. he would not come service us properly. food was not all that great. and also every two minutes they do the birthday thing it’s very loud and annoying to keep hearing that when you trynna eat.

FAQs

Sugar Factory - Queens offers takeout which you can order by calling the restaurant at (332) 239-5498.

Sugar Factory - Queens is rated 3.9 stars by 222 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.