Sugar Factory - Queens

The intent of My visit was to bring some family from overseas and they had a great time! Charleston remembered my family from a previous event and made the night personable and memorable! We will visit again. Thanks

Food was horrible

Service was poor. It took 45 minutes to receive burgers, then 2/3 burgers were made incorrectly. One included allergens of the customer which was announce to the waiter at the time of the order. We had a birthday and the restaurant only sent one waiter over to sing to the customer with a flash light. Just careless service and the manger did not seem to care how we felt. I would not recommend this restaurant to anyone.

We celebrated my daughter's birthday. We had a 1:15 PM reservation on a Friday. We were seated immediately (while we waited for the rest of the party to show up). Uncrowded at this time. Staff were great! Decor is absolutely beautiful! Highly recommended.

The look and ambiance is great, however, the service was poor. The waitress only took out order, never came to check on us, she never even brought our drinks.

Terrible experience. Not enough staff working, long wait times for everything from getting a table to ordering to waiting for food. Received wrong food, asked for it to be remade and had to ask multiple times to check on new order before receiving it. When receiving dessert, they sang happy birthday even though I never said it was anyone’s birthday. Also brought out the ice cream without any spoons to eat it with. No one around to see my hand raised for help so had to stand up and ask someone by the bar for one. Lots of tables around me seemed disappointed as well. Don’t waste your time and go somewhere else.

The wait for the food after being seated was very long. The waiter kept apologizing. When we received the food it was not the completed order.

Only had one waiter on staff over priced milk shack was just that mostly milk with fount that was dry sugary mess

Our food was amazing but nothing better than the way the server Carlos treat us !! I give him 20/10 . And the manager Bob such a great person .

Reservations were made for 8 PM we arrived at 7:30 and were seated around 7:55. We waited about six minutes for our order to be taken. We ordered drinks appetizers and two entrées. Our appetizers came out very late, (so late we had to order and share a cesar salad that still came out before appetizers and entrees). Mind u this is after about 40 minutes and we’re still waiting for our first corses. came out towards the end of our meal. one of the one of the entrées were not correct it had to be sent back .the calamari sauce was tasteless. The drinks were bitter. We had a horrible night We haven’t come out for a long time this was our first night out on a date night and we were very disappointed , the best thing about our date night was the ambience the restaurant is beautiful the walls are covered with roses and there is a white tree in middle of the floor with lights it was a beautiful but yet service and food were poor.

Terrible experience. The service was horrible. They got our order wrong and it took well over an hour to get our food once we sat down. It took forever to get our check too. They tack on a 20% service charge regardless of the quality of the service you receive. Very loud and chaotic. We will NOT be going back.

The service was horrendous! We waited 45 minutes after being seated before our order was taken.
There were no silverware or napkins on the table . When we asked for it, It took 15 minutes to bring it and only brought 4 sets of silverware for a party of 8!! Our appetizers arrived before we had any utensils to eat it with.
Everything other than the service was great, but I will not be visiting this restaurant again.

The service was slow….but our server was good..enjoyed the drinks 🍹

Waited a while for food, it look like they were understaffed which is everywhere but over all it was a good experience and food was very good.

No one served us till a whole hour after. I didn’t even get my correct order plus they brought the cake to the wrong person when it was the only boy at the table birthday !!!!!! They are awful

Had a great time! Our server was great, she recommended the salmon to me and I was so happy she did. It was amazing. We will definitely be back!

I feel like the food didn’t have any flavor. It’s more about aesthetic then quality.

I waited one hour and 20 minutes for my food to arrive after I ordered.

Food and taste was no good , was also too expensive limit choices. Drinks is money making . I m sure it was my first and last time . And will never recommend anyone one poor

First time at this location celebrating my husband birthday. Amazing service well definitely be back. ( tonight lol)

This restaurant experience was outstanding!!! Food was fantastic! Customer service was awesome! Can't wait to go back!

Very unimpressed with the service the ambiance was good but the food was not I had really high hopes only to be crushed .Honestly I won’t recommend this location

Excelente todo

Good selections. In my opinion the apetizers were better than the meal i ordered. I nad the fried mac and cheese and my girlfriend had the rainbow mini sliders. The sliders were great. She ordered the chicken and waffles. Plenty of food and very good. I had the cheetos burger that i didn't care for much. Next time i would order something else for sure. Drinks were good.

Celebrated my daughter's 18th birthday at the sugar factory queens,I must say we were very much pleased. Service, Food and ambience was great.
Thank You for a great time. Server Aaron was awesome.

Everything was awesome, both the food and service!

Overall food was good. Server was also the bartender, so we had to wait a few before order was taken.

The server Patty was absolutely fabulous. She was attentive pleasant and on point with everything.

I went for my sons birthday. The restaurant is in a good location because it has parking and it’s right next to the casino. However the service was slow and bad. It took forever for the food to come. I asked for a knife so that my son could cut his food and be able to eat and was totally forgotten about. I asked another person and it took so long for him to bring a simple knife (which you would think at a restaurant you would automatically get utensils at you table) i almost got up to go search for the knife myself. The price of the food and drinks are way too expensive for the taste. I simply had a burger and fries and could have made that at home. I ordered a regular drink and it was ok but not worth almost $20. My husband ordered the large drink which was $39 but definitely not worth it. You get a huge cup full of smoking ice that waters the drink down within a few minutes. The nice thing about the restaurant is that it is pretty and it’s energetic because a lot of people had birthdays and the staff sing happy birthday to the tables. Needles to say overall it wasn’t worth the total price due to the service provided and no I definitely would not go back.

If you want to dine in a private area that has an enriching environment with great food and drink selections then this is the place. But it is expensive since it’s high quality and next to a casino.

This place was an unexpected experience in my backyard. I plan to be back with more friends for the experience ,food and amazing drinks!! Especially the signature drinks lollipop

Absolutely disappointed! It was my husband’s birthday and he didn’t walk out with a good feeling. Food came out 1 1/2 hours later and was incorrect. Didn’t know who ordered what. When we ask what was on the plate they didn’t know. Service was horrible no one cared. Drink are $40 and weak not a buzz. Cake came 3 hours later after complaining to the manager that couldn’t care less. I wouldn’t recommend this sugar factory location. 👎👎👎 that bad. Go to the city.

Have eaten at Sugar factory 3 times and enjoyed each day. Depending if you want energetic, quiet or in between you can make it happen by the day and time of your reservation. It can all be accommodated. Looking again to my next time.

I had amazing time it’s a beautiful scenery the workers are so nice and friendly the food was amazing the music was good I would definitely go back again

Nice atmosphere, clean. Lots of birthdays, so if you are depressed about a birthday, don’t go there!

The food and service was great!
It was my husband's birthday and the wished him a happy birthday whish was nice. He was surprised.

Amazing place for birthday, tasty food with good quality

Took long for the food or just to see a waiter for drinks

I came here for my daughters birthday & we had a great time

It took over an hour and speaking to a manager to get our appetizers. Waited another hour for dessert and had to leave without it. In all of that time no one came to check on us or to clear the table. Also, the music was incredibly loud.