Sugar Factory - Queens

3.8
179 Reviews
$31 to $50
American
Coming Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands with its newest location in the notable Resorts World New York in Queens, opening to the public August 2021. The 12,000-square-foot location is the 22nd location for the world-famous brand celebrating 10+ years serving the most decadent sweets and treats around the world.

Sugar Factory at Resorts World New York will be located at the porte cochère entrance to the resort. The 218-seat restaurant dining room is a contemporary rendition of an old Paris brasserie bar featuring hot air balloon banquets, café seating, floral lined walls, two large white illuminated canopy trees, and an impressive DJ booth. A private dining area with a stand alone cocktail bar will complete the room, with an additional 14 bar seats for guests to enjoy. Upon entrance, diners will be greeted by a life-size, instagrammable flower wall with neon wall art.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
  • Proof of vaccination required to dine indoors
What 179 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.8
food
3.7
service
4.4
ambience
3.6
value
Noise · Moderate
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ND
NicoleD
1 review
Dined a day ago
Overall5food5service5ambience5

The intent of My visit was to bring some family from overseas and they had a great time! Charleston remembered my family from a previous event and made the night personable and memorable! We will visit again. Thanks

OT
OpenTable Diner
1 review
Dined 5 days ago
Overall1food1service1ambience1

Food was horrible

MI
MichelleI
1 review
Dined on November 26, 2021
Overall2food2service1ambience2

Service was poor. It took 45 minutes to receive burgers, then 2/3 burgers were made incorrectly. One included allergens of the customer which was announce to the waiter at the time of the order. We had a birthday and the restaurant only sent one waiter over to sing to the customer with a flash light. Just careless service and the manger did not seem to care how we felt. I would not recommend this restaurant to anyone.

OT
vipOpenTable Diner
Atlantic City
3 reviews
Dined on November 26, 2021
Overall5food5service5ambience5

We celebrated my daughter's birthday. We had a 1:15 PM reservation on a Friday. We were seated immediately (while we waited for the rest of the party to show up). Uncrowded at this time. Staff were great! Decor is absolutely beautiful! Highly recommended.

OT
OpenTable Diner
1 review
Dined on November 24, 2021
Overall1food3service1ambience5

The look and ambiance is great, however, the service was poor. The waitress only took out order, never came to check on us, she never even brought our drinks.

OT
vipOpenTable Diner
New York Area
3 reviews
Dined on November 23, 2021
Overall2food3service2ambience4

Terrible experience. Not enough staff working, long wait times for everything from getting a table to ordering to waiting for food. Received wrong food, asked for it to be remade and had to ask multiple times to check on new order before receiving it. When receiving dessert, they sang happy birthday even though I never said it was anyone’s birthday. Also brought out the ice cream without any spoons to eat it with. No one around to see my hand raised for help so had to stand up and ask someone by the bar for one. Lots of tables around me seemed disappointed as well. Don’t waste your time and go somewhere else.

EB
EddieB
1 review
Dined on November 23, 2021
Overall1food2service2ambience3

The wait for the food after being seated was very long. The waiter kept apologizing. When we received the food it was not the completed order.

OT
OpenTable Diner
New York Area
1 review
Dined on November 23, 2021
Overall3food3service2ambience4

Only had one waiter on staff over priced milk shack was just that mostly milk with fount that was dry sugary mess

OT
OpenTable Diner
1 review
Dined on November 21, 2021
Overall5food5service5ambience5

Our food was amazing but nothing better than the way the server Carlos treat us !! I give him 20/10 . And the manager Bob such a great person .

DH
DeniseH
1 review
Dined on November 20, 2021
Overall2food1service1ambience4

Reservations were made for 8 PM we arrived at 7:30 and were seated around 7:55. We waited about six minutes for our order to be taken. We ordered drinks appetizers and two entrées. Our appetizers came out very late, (so late we had to order and share a cesar salad that still came out before appetizers and entrees). Mind u this is after about 40 minutes and we’re still waiting for our first corses. came out towards the end of our meal. one of the one of the entrées were not correct it had to be sent back .the calamari sauce was tasteless. The drinks were bitter. We had a horrible night We haven’t come out for a long time this was our first night out on a date night and we were very disappointed , the best thing about our date night was the ambience the restaurant is beautiful the walls are covered with roses and there is a white tree in middle of the floor with lights it was a beautiful but yet service and food were poor.

C
vipCleanplate
New York Area
27 reviews
Dined on November 20, 2021
Overall1food3service1ambience3

Terrible experience. The service was horrible. They got our order wrong and it took well over an hour to get our food once we sat down. It took forever to get our check too. They tack on a 20% service charge regardless of the quality of the service you receive. Very loud and chaotic. We will NOT be going back.

OT
OpenTable Diner
1 review
Dined on November 20, 2021
Overall2food3service1ambience5

The service was horrendous! We waited 45 minutes after being seated before our order was taken.
There were no silverware or napkins on the table . When we asked for it, It took 15 minutes to bring it and only brought 4 sets of silverware for a party of 8!! Our appetizers arrived before we had any utensils to eat it with.
Everything other than the service was great, but I will not be visiting this restaurant again.

CK
CarolynK
1 review
Dined on November 20, 2021
Overall3food4service4ambience5

The service was slow….but our server was good..enjoyed the drinks 🍹

OT
OpenTable Diner
New York Area
1 review
Dined on November 19, 2021
Overall5food5service3ambience5

Waited a while for food, it look like they were understaffed which is everywhere but over all it was a good experience and food was very good.

OT
OpenTable Diner
New York Area
2 reviews
Dined on November 18, 2021
Overall1food1service1ambience3

No one served us till a whole hour after. I didn’t even get my correct order plus they brought the cake to the wrong person when it was the only boy at the table birthday !!!!!! They are awful

NN
NeeNee
New York Area
3 reviews
Dined on November 17, 2021
Overall5food5service5ambience5

Had a great time! Our server was great, she recommended the salmon to me and I was so happy she did. It was amazing. We will definitely be back!

C
Chrissy
1 review
Dined on November 15, 2021
Overall3food3service3ambience3

I feel like the food didn’t have any flavor. It’s more about aesthetic then quality.

JA
JuanaAlonzo
1 review
Dined on November 14, 2021
Overall1food3service1ambience4

I waited one hour and 20 minutes for my food to arrive after I ordered.

TA
TasheemaA
1 review
Dined on November 14, 2021
Overall1food1service1ambience1

Food and taste was no good , was also too expensive limit choices. Drinks is money making . I m sure it was my first and last time . And will never recommend anyone one poor

t
triciac
1 review
Dined on November 12, 2021
Overall5food5service5ambience5

First time at this location celebrating my husband birthday. Amazing service well definitely be back. ( tonight lol)

KT
KellyT
1 review
Dined on November 12, 2021
Overall5food5service5ambience5

This restaurant experience was outstanding!!! Food was fantastic! Customer service was awesome! Can't wait to go back!

DR
DianneR
New York Area
1 review
Dined on November 11, 2021
Overall3food2service2ambience4

Very unimpressed with the service the ambiance was good but the food was not I had really high hopes only to be crushed .Honestly I won’t recommend this location

OT
OpenTable Diner
1 review
Dined on November 7, 2021
Overall5food5service5ambience5

Excelente todo

Report
OT
OpenTable Diner
New York Area
1 review
Dined on November 7, 2021
Overall3food3service3ambience3

Good selections. In my opinion the apetizers were better than the meal i ordered. I nad the fried mac and cheese and my girlfriend had the rainbow mini sliders. The sliders were great. She ordered the chicken and waffles. Plenty of food and very good. I had the cheetos burger that i didn't care for much. Next time i would order something else for sure. Drinks were good.

J
Josiee
1 review
Dined on November 6, 2021
Overall5food5service5ambience5

Celebrated my daughter's 18th birthday at the sugar factory queens,I must say we were very much pleased. Service, Food and ambience was great.
Thank You for a great time. Server Aaron was awesome.

GG
GlennG
1 review
Dined on November 5, 2021
Overall5food5service5ambience5

Everything was awesome, both the food and service!

PS
PatriciaS
1 review
Dined on November 5, 2021
Overall4food4service3ambience4

Overall food was good. Server was also the bartender, so we had to wait a few before order was taken.

y
yessenial
New York Area
1 review
Dined on November 4, 2021
Overall5food5service5ambience5

The server Patty was absolutely fabulous. She was attentive pleasant and on point with everything.

T
Tisha
New York Area
3 reviews
Dined on October 31, 2021
Overall2food1service1ambience4

I went for my sons birthday. The restaurant is in a good location because it has parking and it’s right next to the casino. However the service was slow and bad. It took forever for the food to come. I asked for a knife so that my son could cut his food and be able to eat and was totally forgotten about. I asked another person and it took so long for him to bring a simple knife (which you would think at a restaurant you would automatically get utensils at you table) i almost got up to go search for the knife myself. The price of the food and drinks are way too expensive for the taste. I simply had a burger and fries and could have made that at home. I ordered a regular drink and it was ok but not worth almost $20. My husband ordered the large drink which was $39 but definitely not worth it. You get a huge cup full of smoking ice that waters the drink down within a few minutes. The nice thing about the restaurant is that it is pretty and it’s energetic because a lot of people had birthdays and the staff sing happy birthday to the tables. Needles to say overall it wasn’t worth the total price due to the service provided and no I definitely would not go back.

MF
MichaelF
1 review
Dined on October 31, 2021
Overall5food5service5ambience5

If you want to dine in a private area that has an enriching environment with great food and drink selections then this is the place. But it is expensive since it’s high quality and next to a casino.

S
Swanston4
New York Area
15 reviews
Dined on October 30, 2021
Overall5food5service5ambience5

This place was an unexpected experience in my backyard. I plan to be back with more friends for the experience ,food and amazing drinks!! Especially the signature drinks lollipop

a
angelav
New York Area
1 review
Dined on October 28, 2021
Overall1food1service1ambience3

Absolutely disappointed! It was my husband’s birthday and he didn’t walk out with a good feeling. Food came out 1 1/2 hours later and was incorrect. Didn’t know who ordered what. When we ask what was on the plate they didn’t know. Service was horrible no one cared. Drink are $40 and weak not a buzz. Cake came 3 hours later after complaining to the manager that couldn’t care less. I wouldn’t recommend this sugar factory location. 👎👎👎 that bad. Go to the city.

AL
AnnL
1 review
Dined on October 28, 2021
Overall5food4service5ambience5

Have eaten at Sugar factory 3 times and enjoyed each day. Depending if you want energetic, quiet or in between you can make it happen by the day and time of your reservation. It can all be accommodated. Looking again to my next time.

D
Destiny
New York Area
1 review
Dined on October 27, 2021
Overall5food5service5ambience5

I had amazing time it’s a beautiful scenery the workers are so nice and friendly the food was amazing the music was good I would definitely go back again

SB
SabrinaB
1 review
Dined on October 24, 2021
Overall5food4service5ambience5

Nice atmosphere, clean. Lots of birthdays, so if you are depressed about a birthday, don’t go there!

F
Fashionista
New York Area
3 reviews
Dined on October 23, 2021
Overall5food5service5ambience5

The food and service was great!
It was my husband's birthday and the wished him a happy birthday whish was nice. He was surprised.

D
Delicious1
New York Area
1 review
Dined on October 23, 2021
Overall5food5service5ambience5

Amazing place for birthday, tasty food with good quality

AB
AkashaB
1 review
Dined on October 22, 2021
Overall2food3service1ambience5

Took long for the food or just to see a waiter for drinks

B
Bree
New York Area
1 review
Dined on October 19, 2021
Overall5food5service5ambience5

I came here for my daughters birthday & we had a great time

M
Matilde
New York Area
1 review
Dined on October 17, 2021
Overall1food3service1ambience3

It took over an hour and speaking to a manager to get our appetizers. Waited another hour for dessert and had to leave without it. In all of that time no one came to check on us or to clear the table. Also, the music was incredibly loud.

FAQs

Sugar Factory - Queens offers takeout which you can order by calling the restaurant at (332) 239-5498.

Sugar Factory - Queens is rated 3.8 stars by 179 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.