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Sugar Factory - Queens, Jamiaca, NY

Sugar Factory - Queens

4.2
4.2
961 Reviews
$31 to $50
American
Coming Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot, expands with its newest location in the notable Resorts World New York in Queens, opening to the public August 2021. The 12,000-square-foot location is the 22nd location for the world-famous brand celebrating 10+ years serving the most decadent sweets and treats around the world.

Sugar Factory at Resorts World New York will be located at the porte cochère entrance to the resort. The 218-seat restaurant dining room is a contemporary rendition of an old Paris brasserie bar featuring hot air balloon banquets, café seating, floral lined walls, two large white illuminated canopy trees, and an impressive DJ booth. A private dining area with a stand alone cocktail bar will complete the room, with an additional 14 bar seats for guests to enjoy. Upon entrance, diners will be greeted by a life-size, instagrammable flower wall with neon wall art.

Make a reservation

2 people

7:00 PM


Booked 35 times today

Order delivery or takeout

Private dining

Private dining

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View details

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Hours of operation
    Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am
  • Phone number
    (332) 239-5498
  • Dress code
    Casual Dress
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
  • Neighborhood
    South Ozone Park
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine

What 961 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4Food
  • 4.2Service
  • 4.5Ambience
  • 3.9Value

NoiseModerate

Loved For

  • Queens

    Kid-friendly

  • Queens

    Most Booked

961 Reviews
  1. Jackie

    New York City

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 4
    Some food was gd the waffles were old and Stellthe host was very nice n helpful but me n my guest had a wonderful time the service was excellent we Ny but for the prices the food could have been better

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  2. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had the best time! We felt like celebrities!! Everything was so special & unique! Shout out to Trinity! She called my phone (thanks to Open Table) & located my daughter's missing Stuffie! We will absolutely be back! 10/10!

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  3. The1

    New York City

    11 reviews

    1.0

    11 reviews

    Dined 6 days ago

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3
    Bad service hardly anyone there few ppl celebrating a birthday everything took so long to come out mini burgers I could of went to White Castle instead main dishes came out cold I wouldn’t recommend this location at all I repeat drive to the city instead or fly to Miami

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  4. VeeBee

    New York City

    1 review

    4.0

    1 review

    Dined 6 days ago

    1. Overall 4
    2. Food 2
    3. Service 4
    4. Ambience 4
    The staff were awesome! However I felt like the food was not that great and very overpriced. My chicken was raw and had to send it back. I would go again if my kids really wanted it.

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  5. Woodhaven

    New York City

    26 reviews

    5.0

    26 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Our waiter was super friendly and helpful. He was great w all the kids at the other tables. Didn't have to wait too long and didn't feel rushed. Large portions of food that were good. Although spinach dip was alittle soupy.

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  6. Millah

    New York City

    2 reviews

    2.0

    2 reviews

    Dined 7 days ago

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 5
    This was my family and I first time at Sugar Factory so our expectations were very high. I loved the decor and ambience, very nice vibe. The waiter was very nice but could have been more attentive but I think they were short staffed. The menu was very overwhelming and the food wasn’t enjoyable. I tried the Sesame Chicken Stir fry and I think the cook used too much sauce but everyone I was with complained about the food. Maybe a new cook is needed. I def don’t think the drinks are worth 40$ but my daughter enjoyed it !!

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  7. CarinaF

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on April 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    First time experience me and my kids enjoy it. Will definitely return back soon.

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  8. OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food, fun atmosphere! Will definitely visit again if I’m in the area.

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  9. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on March 31, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Emilio was our waiter. He was very attentive. Gave suggestions and recommendations. Our food came quickly. It was my daughter’s 15th Birthday and she loved it. Thank you Emilio for making it an unforgettable celebration. Despite the reviews we absolutely loved our visit and would be returning. Thank you🙌🏾 Take care.

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  10. FineDiner

    Cincinnati

    118 reviews

    vip
    2.0

    118 reviews

    Dined on March 31, 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 1
    Loud music inappropriate for the many many children the restaurant draws there. Horrible food. Confused waiter but friendly.

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  11. Nasim

    New York City

    7 reviews

    5.0

    7 reviews

    Dined on March 31, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5
    Good experience but pricey for large groups. Food was good.

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  12. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on March 30, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Good food good service but overpriced and what’s up with the mandatory service fee??? And still ask for tip on bill, other than the overpriced confusing bill the food and service was good

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  13. CourtCourt

    Atlantic City

    61 reviews

    vip
    5.0

    61 reviews

    Dined on March 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    They only had 1 server but she was amazing and everything came out timely. She was very helpful and kind. My kids enjoyed heir experience .

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  14. MEspo

    New York City

    1 review

    3.0

    1 review

    Dined on March 25, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4
    The Sugar Factory in Queens, is decorated nicely. Unfortunately, the food was not to be desired. For such high end prices, the fact that there were no salt and pepper shakers on the table was ridiculous. No ketchup, no dipping sauce for the wings, the buns were stale, I will stop there. In addition, there was another party having dinner and their children were jumping behind the booths, sliding on the floor, throwing the ducks and ice, hitting other customers. It was disheartening that staff members witnessed this behavior and did nothing about it. Sadly to say I will not be returning, nor will I recommend The Sugar Factory in Queens.

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  15. OpenTable Diner

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on March 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I took my daughter for her 8th birthday and I’m beyond satisfied with the service, ambience and food quality. The server was great and very attentive and brought my daughter an ice cream and sang happy bday. The negative reviews definitely reflect the type of customer because everything was great and I’m speaking on someone who has visited the Manhattan location. This is the top Sugar Factory Restaurant. Very clean as well.

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  16. SeanL

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on March 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    Great atmosphere... great food and drinks. Can get loud with all of the birthday celebrations

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  17. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on March 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    GOOD TIME!!! We had an extremely bad rainy day so I had a few cancellations they accommodated us perfectly!!! I had the Heny Moon drink it was AWESOME!!! We came for the food and drinks BUT I do have to say… WOW missed opportunity on the candy store that’s attached it was kind of crappy… Get more ducks and different kinds of straws and the bling lollipops (the two that were there were definitely old). It could be so great other than that my turkey burger was amazing and the fries were fantastic! 🍭🍭🍭

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  18. JulietC

    New York City

    13 reviews

    5.0

    13 reviews

    Dined on March 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Such a beautiful and clean place. I loved that it’s quiet and the server is so sweet. Food is great too.

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  19. Rosi

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on March 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My experience at sugar factory queens was nothing short of exceptional it was was a delight from start being seated to the end singing happy birthday to my daugther delicious food, impeccable service, thank you to our waiter Robert you where wonderful my daughter had an amazing birthday!!

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  20. OpenTable Diner

    Alabama

    1 review

    4.0

    1 review

    Dined on March 16, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4
    They have amazing drinks and food. I enjoyed myself and you have so many options to choose from their large menu.

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  21. OpenTable Diner

    New York City

    3 reviews

    5.0

    3 reviews

    Dined on March 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    From the moment you walk in everyone is friendly and attentive. Ambiance was very nice and clean and food and drinks was good. Will definitely be back.

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  22. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on March 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing food and scenery! A perfect night out for my birthday.

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  23. OpenTable Diner

    New York City

    1 review

    vip
    5.0

    1 review

    Dined on March 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I always have a good time here when I come with family or friends.

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  24. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on March 10, 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 4
    We went in celebration of my daughters birthday. I was very skeptical after all the poor reviews. The food was, eh, very generic. A beefed up Applebee's if you will. The highlight of the afternoon was our server, Robert. I read all the reviews about how wonderful he is, and I have to admit, he's fabulous. He's very attentive, personable, and joyful. We had a very nice time thanks to him. Thanks, Robert!!

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  25. JenniferL

    New York City

    1 review

    5.0

    1 review

    Dined on March 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Sat us quickly amazing service and the food was better

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  26. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on March 2, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5
    Went for my daughters 15th birthday and had a great experience!!

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  27. RachaelR

    New York City

    1 review

    5.0

    1 review

    Dined on February 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing waiter and staff seated fast. Loved every once of the restaurant from the food to the photos

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  28. OpenTable Diner

    New York City

    1 review

    3.0

    1 review

    Dined on February 25, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 2
    My experience was ok, my waiter Johnathan was very nice ,the food was ok,(I Hop does a better breakfast.)We did chicken and waffles an omelette with a Pepsi and one of their signature drinks and a added 20% mandatory service charge. Would I go back- no, I’ve been to nicer places (the decorum needs a face lift) paid a reasonable amount for breakfast/brunch and I was satisfied. The hype is gone that the sugar factory once had.

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  29. CharN

    New York City

    7 reviews

    5.0

    7 reviews

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Beautiful restaurant with great energy. A lot of birthday celebrations. A little on the pricey side but the food and drinks were good. The music was a bit loud.
    Sugar Factory - QueensResponded on February 25, 2024
    Hi CharN, We're delighted to hear that you enjoyed your birthday celebration at Sugar Factory - Queens! We always aim to create a memorable experience for our guests, so we're thrilled to hear that you appreciated our food and drinks. We appreciate your feedback and will certainly take it into consideration. We look forward to welcoming you back for more celebrations! Best wishes, The Management Team

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  30. SadiyahM

    New York City

    1 review

    5.0

    1 review

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was our first family visit to this location and it was a really great experience. Will definitely come back
    Sugar Factory - QueensResponded on February 25, 2024
    Hey SadiyahM, Thank you so much for your wonderful review! We're thrilled to hear that you had a great first family visit to Sugar Factory - Queens. It's fantastic to know that you enjoyed your time with us and found our food and service to be top-notch. We're looking forward to welcoming you back for another memorable experience soon! Best wishes, The Management Team

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  31. BillP

    New York City

    3 reviews

    5.0

    3 reviews

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent food and service! A fun place for kids birthday parties too

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  32. gitap

    New York City

    1 review

    vip
    5.0

    1 review

    Dined on February 23, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    The hostess was great, she was very accommodating to my large party. The best part of our visit was Robert. He was the best waiter ever. My group was 20+ people and he was so patient, kind and gave us great recommendations. We will only return because of Robert and will be asked to be seated in his section.

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  33. ShameekaJ

    New York City

    1 review

    1.0

    1 review

    Dined on February 23, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2
    Server was horrible didn’t show good customer service
    Sugar Factory - QueensResponded on February 25, 2024
    Thanks for visiting us, ShameekaJ. We're truly sorry to hear that you didn't have the best experience during your visit to Sugar Factory - Queens. It's disappointing to know that our service did not meet your expectations, as we always aim to provide excellent service to all our guests. We appreciate your feedback and will use it to make necessary improvements. We hope you'll give us another chance to show you the service we're known for.

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  34. Yolanda

    New York City

    4 reviews

    1.0

    4 reviews

    Dined on February 19, 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3
    I drove from Brooklyn to treat my daughter's friend for her 12th birthday. The Sugar Factory was understaffed. So, the experience was not good. It took almost 15/20 minutes before someone took our order. They were out of so many things on the menu. This was a holiday, so I don't understand why they didn't prepare for it. The food took another 20 minutes to come to the table. Nothing looked good or tasted good. The only thing they had right was the dessert. When the bill came, it already had gratuity on it and the service was not good. The bill was around $90 dollars and we did not have a good experience. This is not my first bad experience from the Sugar Factory brand in New York. I will no longer try with them anymore!

    1 person found this helpful

  35. Tinktinkkkaaa

    Las Vegas

    1 review

    2.0

    1 review

    Dined on February 19, 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2
    They ran out of burger buns and the waiter clearly said they wasn’t busy. Had some black objects floating in the water and They served me and my family raw food. Wouldn’t recommend !!

    1 person found this helpful

  36. AltheaC

    New York City

    1 review

    5.0

    1 review

    Dined on February 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food and customer service was great!! Definitely gonna visit again!!

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  37. SamanthaS

    New York City

    1 review

    2.0

    1 review

    Dined on February 18, 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 1
    Food was undercooked (raw). Food was forgotten and never received. Several unavailable drink items.

    1 person found this helpful

  38. HelenO

    New York City

    1 review

    5.0

    1 review

    Dined on February 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a great time. The food was delicious and portions were on point.

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  39. Agoddess

    New York City

    3 reviews

    4.0

    3 reviews

    Dined on February 17, 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5
    Overall the experience was positive. However, the chicken parmigiana was dry, lacked enough sauce and cheese. I expected better for what I was charged. I may dine again, but I will not purchase that food item again.

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  40. Debb2018

    New York City

    7 reviews

    3.0

    7 reviews

    Dined on February 17, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4
    The location at Queens was ok. I love the fact that they had parking. The restaurant was beautiful and the host was accommodating. I did not like that oir waitress did seem too attentive to our table or our needs. She never came over to check on us. The food was a bit pricey and they have a mandatory tip system and a suggested tip scale. We love the candy shop and drinks! I will return, but not for a meal. Maybe for appetizers and drink.

    1 person found this helpful

FAQs

Sugar Factory - Queens offers takeout which you can order by calling the restaurant at (332) 239-5498.

Sugar Factory - Queens is rated 4.2 stars by 961 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 35 times today

Order delivery or takeout

Google Map for Sugar Factory - Queens

110-00 Rockaway Blvd, Jamiaca, NY 11420

Additional information

  • Neighborhood
    South Ozone Park
  • Hours of operation
    Mon–Thu, Sun 11:00 am–11:00 pm Fri, Sat 11:00 am–12:00 am
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Dining Bar
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Phone number
    (332) 239-5498
  • Catering
    Brunch just got sweeter at Sugar Factory American Brasserie with the debut of its high-energy Branson Brunch party every Sunday from 1-8 p.m. Attendees can expect an electric live DJ, live saxophone entertainment, party-style bottle presentations with letter board displays and sparklers, strobe lights, LED party robots, neon glow sticks and confetti cannons. All attendees must be 21+ and have valid ID. Future updates can be found on our website at www.sugarfactory.com or Instagram @thesugarfactory.
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    Our Private Event Coordinator : (332) 239-5498
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