Sugar Factory - Pentagon Mall
Reservation was at 13 wasn’t seated until 1130. Server barely checked on us needed water for 15 min
Made a 9:15 reservation and was not seated until 10:30. Host were as very helpful as they could be but very poorly managed. Server was great, food came out before the drinks. Menu seemed to be limited than other locations, but was good.
We came to celebrate a birthday party. We had reservations for 7:15pm and had to wait over two hours to be seated. When they decided to seat us at a four seat table when the reservation was for six, the area was a mess. Food on the floor, ice cream on the table. It took 30 min to place an order which they messed up. When it was time to celebrate my sons birthday, they brought out melted ice cream, picked a song that we didn’t even choose and after the song ended yelled GANG GANG to my 15 year old son.
Bad experience for my first there. Food was horrible.
What a great experience! Our first time at Sugar Factory. We were very impressed! Great service, the food was completely over the top looking, we were blown away that it tasted as good as it looked.
The restaurant was crowded and very loud. Tables were super close to one another. Menus were sticky and messy. We did not stay to eat as it was even difficult to order due to the loudness. Also it’s very pricey (the drink that attract customers was $30).
Loved the atmosphere. It was a bit loud, but that was expected. The food was delicious and SO worth it. The presentation of the food and drinks were outstanding. My waitress was super friends and nice. Highly recommended!!
The waiter was horrible. He messed up all orders. We were overcharged for items that were already paid for. The manager was unprofessional and so was the waiter. It’s unfortunate I’ve been to this location twice before with no problems. I would never recommend going tbere
It was a great time. We really enjoyed ourselves.
It was like a club in there with an 8-48 age range. It was so freaking loud, I couldn't here my dinner date nor the waitress speak. I'm not a prude by far, but sheesh, it should be brought down a notch.
The goblet wasn’t as big as I expected..Severs were kinda nonchalant I asked someone who was setting up a table right next to me for a steak knife he had an attitude and said I had to ask my server. So I had to wait 5-10 mins for her. Ambience was nice seating area was kinda dirty,.Did not get what I paid for here...
My server was great and he even helped my now fiance propose to me I was so surprised and excited
Janaye was our server and she was wonderful , great customer service , apologetic and had hospitality , unlike a certain worker that we encountered that told us he was “too busy” basically stating he was too busy for the question we needed to ask him. He was rude and did not have great customer service . The food was nothing like how you’ll anticipate after looking at the menu, my friend ordered a salad that came with peanuts , she is allergic and she asked for no peanuts and it still came with peanuts on there. The only thing i would go for , is their drinks but even then , you are only paying for ice to be honest for it to be a “32oz” drink for 30$. I was not happy with the overall experience here with it being me second time there. The manager was very apologetic , and we appreciated that, we were there for a birthday and she gave our birthday girl her desert for free.
I wish i could give 0 stars. The service was horrible. Food was cold. Drinks and food took forever to come out. Server has our credit cards for 45 minutes before swiping them for payment. Manager wasn’t welcoming and helpful. Very loud and obnoxious. Everyone’s food was messed up somehow. The list goes on..
It was so hot in there we had to request to move seats and sit by a door where we can open it to get air, the food was horrible the only good thing is the drinks and that was it and would never return there again!!!!
My family decided to visit later in the evening to avoid the weekend crowds, but this turned out to be a mistake. When we arrived, the host was courteous and sat us almost immediately. That's where the "service" ended. My family and I sat for 15 minutes before being do much as greeted, as we watched an empty restaurant and its staff scramble to do everything but assist. Once we were greeted, we received, "Have you been helped? Someone will be with you shortly." After getting the chance to place our orders my children brought to my attention that 2 members of the staff were fighting outside the kitchen area. From top to bottom this was poor experience.
Horrible service !
This wasn't my first visit to sugar factory. My previous visits were awesome. This one was not. I traveled from Norfolk VA to have my 39 bday celebration. My reservation was at 815pm. I was not seated until almost an hour and a half later. I was told they were under new management? And the party that was still seated at my table was still taking pictures but no one instructed them to leave so my party of 10 could be seated. So we got seated extremely late so to say I was irritated would be an understatement. My guest complained about the food. After waiting so long to be seated I did not enjoy my experience. Not sure if I will return for a 4th visit or schedule another party here. And I was not even compensated for our long wait even though my event was booked a month in advance.
Very pleased with our visit. We celebrated our daughter’s 5th birthday. Our server was very good she did a wonderful job making our daughter feel special! Food was good nothing to write home about. We had the goblet non alcohol that was also great. Large enough to share between 3 people.
The first time my reservation was made I had a horrible experience the manger was unprofessional and they wouldn’t seat me for 2 1/2 hours pass my reservation. This time they told me I didn’t have a reservation and I did.
We were celebrating my sisters birthday. Our server Janay was amazing. She made our experience outstanding from start to finish. We definitely will return again soon
I found a hair in my food. Though I didn’t ask for a refund I will never eat at this location again. One of the female servers needed a hair net. Her hair looked unkempt. I haven’t figured out what all the hype is about this restaurant. The only reason I gave any stars was because the bartender was awesome. Though when I told him about the hair he looked surprised but didn’t do anything about it.
The service was extremely slow. It was busy, but not busy enough for us to have had to wait as long as we did from waters, to drinks, to food orders, etc. The goblet drinks were cute and fun, but not strong and definitely not worth $30 each. We would’ve been better off with regular martinis at half the price. The dessert was great, but it wasn’t what we ordered. I guess our server was either confused as to what we wanted or (she let us know they ran out of most of the desserts by 10:30pm) so maybe they tried their best to give us something relative to what we actually wanted. Would’ve been cute to celebrate something there, but just going for “fun” .. this is probably not the best option.
It was ok I think the drinks are over priced for non alcoholic ones
The rainbow burgers were raw in the middle and when I ordered chicken tenders instead, the smelled and taste like old burnt grease. I only went there so my daughter could experience it for the first time but it was not a good one. I will not be returning. Definitely not worth the money spent.
The night we went it was so hot inside. We asked if they could turn the heat down, and they said it wasnt on. We asked to open a door for air flow and manager said she couldn't, people by the door would be too cold. So we rushed through our meal it was to warm. 1 of our meals came out not as we requested so had to wait again to be remade. Then we ordered chicken and waffle, and that was super dry with a burned taste. We sent it back and called it a night. Very jumping place and good. I have been there once before, not to sure I would ruah back after this second time.
Staff service was very quick efficient and generous
We were seated very quickly and the host was awesome. There were 3 very large parties in the restaurant as well as a few other smaller patrons eating. It took quite awhile to be greeted and give drink orders. We also ordered an appetizer. It took at least 10 minutes to get our drinks and another 15 minutes for her to come and take our order. By this time we realized we didn’t want to eat here. We had already ordered an appetizer, when we ordered our drinks, so we had to wait for that. We told her we were just going to get the appetizer. It took another 20-30 min to get the appetizer. Other tables had not gotten their food yet that were seated before us! Also, they play incredibly loud music when there are birthdays and there were 3 in this time span!!! The macaroni and cheese pops were very average and cost $14. Our waitress never came back to give us refills or give us our bill. I had to walk up to some random server and ask if they could find it... which they did. I was a server for over 5 years so I am pretty patient but this was just bad service and below average food. Super disappointed because my kids were really looking forward to it.
Very loud. Out of a lot of items
We went to celebrate my daughter’s bday and we were pleased with everything.
We were so disappointed in this dining experience. This is the first time I’ve written a negative review. We had booked this for our sons birthday celebration. It took 45 minutes to get our alcoholic drinks and just over 35 minutes for our son to get his lemonade. Food came out at the same time our drinks came. My son said his burger was cold. The waiter literally came to our table a total of 3 times. The food was ridiculously over priced and mediocre at best. We asked for our check and that took another 25 minutes. So disappointed, I felt like this really ruined my sons birthday evening. Would never recommend or go back.
Waited a whole damn hr to be seated and my drink wasn’t all that
Had a 7:30 pm reservation - didn't get seated until close to 8:00 pm. We ordered our meals and a milkshake. The milkshake came out in about 15-20 mins (hubby got just a strawberry shake, but it was amazing), however the food took close to an hr. The waiter continually told us it was coming but it was no where in sight. People who were seated after us were receiving their meals. We finally asked the waiter to just cancel the order. She promised it was coming and got the manager to address the issue. Our food finally arrived. We didn't order anything fancy - a club sandwich and a grilled chicken sandwich, they both could have been easily made in 10 mins, yet immediately after we got ours, the table next to us food arrived and they got seated there about 45 mins after us. The chicken sandwich was missing toppings called out in the menu description and it was poorly put together. The fries, although warm, were semi mushy. In the end, the manager comped half of our meal. Needless to say, I highly doubt that I'll visit again - I was definitely underwhelmed
Terrible. Overpriced nasty food. Noise/music level was deafening. Service was non existent. Water glasses never got refilled. Iced tea was ordered, but not received until asking 3 times. Food took forever to get us.
Overall, the food and customer service was good. My advice is to be prepared to spend money.
Food and drinks were great, and staff was friendly! However, the service was lacking. I would understand it if they were busy at the time we went, but it was around 2pm and no one else was in the restaurant at all besides me and the people I was with which was only a total of 5 people. They were late bringing our food out and forgot to take everyone's order, and forgot to bring the milkshakes we ordered out till the end. We were there for almost 3 hours when it should have been more like 1 and half to 2. Also it seems like they had a leak on the floor with no wet floor sign on the dining area, unless someone spilled water and it wasn't cleaned up. Over all I would say I was highly disappointed and would rate it a 3 out of 5.
It’s was an ok experience . Over priced and average food. Went for brunch and the breakfast foods were average. Could have gone to IHOP and had the same breakfast. However their drink menu was great with a good variety as well as their candy wall.
The overall atmosphere was decent. They did celebrate a birthday dinner with a much different happy birthday song which always caught the people’s attention. Great surprise.
Amazing experience, great service, great food, very fun drinks and dessert. I will definitely be returning.
This is not worth it. Food is overpriced and the music was so loud everyone in the restaurant had their hands over their ears. I ordered a burger and it was over cooked. Drinks were good but would not go back. Too bad because it looked better than it was.
Our first time and 10 seconds from opening the door my daughter, and son got screamed at for getting close to the candy jars. But in addition to extremely bad service.. what is this place promoting? ?,how to be in your worst behavior?, seeing clients and waiters underwear? Dirty sticky floors and table. Just thinking about makes me want to puke. This will be my exact words if someone asks me about this place. Good luck.